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Arguments Swing Back and Forth Over Temporary Spectrum for Operators

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The call to assign temporary spectrum to some operators to address poor network availability has divided stakeholders in the telecommunications space with some backing the call while others are seeking an alternative approach to address quality of service provisioning.

Spectrum refers to the radio frequencies on which data and information are carried. Mobile operators have long argued that access to spectrum will help reduce the cost of mobile data because it will allow them to cover a wider geographical area with existing towers while carrying more data traffic.

Engr. OlusolaTeniola, president, Association of Telecommunications Company of Nigeria (ATCON) supporting the call said: “We believe strongly in government incentivizing and putting in place measures that will improve our members’ ability to render improved quality of service (QoS) and customer experience to those that are working remotely and especially those workers that are directly supporting the fight against the spread of this pandemic.

“The assignment of temporary spectrum to operators that have acquired spectrum through NCC is fully supported and ATCON believes that this will be a great gesture by Government in aiding the delivery of internet services to households.

“NCC can allow a 3 month period or window of usage to all operators that currently are using the spectrum assigned and allocated to them just like they allow new technologies to be tested on the spectrum on a trial basis over a 3 month period.

“It is important to also highlight the fact that all spectrum in Nigeria has already been allocated for 2G, 3G and 4G type services and it would be very challenging for Government to find and allocate an amount of extra bandwidth when this bandwidth doesn’t exist as spare. So even though it is a great idea/concept the reality suggests otherwise”.

Contrary, Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON) believe that the way out of the challenge is for operators to build more headroom to accommodate the upsurge in service demand and meet the capacity requirements of subscribers. “It’s more work to be done by all stakeholders,” he said.

However, Teniola identified direction telecommunications services should focus against the backdrop of COVID-19 lockdown experience going forward.

According to him, “government needs to really focus on two key areas to address any issues surrounding Quality of Service (QoS); firstly, the FOREX issue needs CBN intervention and ATCON calls on the Hon Minister of Communications & Digital Economy to assist in intervening with the Finance Minister in working out a framework where our members have reasonable access to USD$ to fund the much-needed increase in capital required to fund capacity expansion at this time.

“Secondly, it is very obvious that FDI has almost disappeared in the sector over the last 12 months on a year-on-year comparative basis and a stimulus or injection of fresh funds needs to occur to support the CAPEX programs that address the purchase of additional equipment (such as Base Stations, installation of towers, and core networks) required.

“Finally, Government can also remove all bottlenecks in key regions such as Lagos State and the FCT where the highest number of COVID-19 cases have been reported to ease the red tape in site acquisitions in both Lagos and FCT in particular.

“With the relaxation concerning site acquisitions, the black holes and gaps in infrastructure can be remedied and serve those communities and areas that are struggling to get on or use the internet as a tool to remain in touch with loved ones and assist medical staff and workers in tackling the pandemic by having access to relevant data”.


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Telecom

Lebara Nigeria Becomes Member of GSMA Network

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Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

Lebara Nigeria Becomes Member of GSMA Network

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.

Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.

Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.

Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.

Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.

Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.

The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.

GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.


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Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

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Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.

They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.

The statement reads: ​“The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’

“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.

“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.

“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”


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Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

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Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).

Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.

He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.

According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.

“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.

He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.

Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.

Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.

“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.

Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.

The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.

The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.


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