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As NCC Moves to Address Industry Challenges

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Insecurity which manifests in wanton theft and vandalization of telecommunications equipment is costing service providers in the country several millions every month.
Findings show that at least three generating sets, a number of air conditioners, batteries and generator parts are stolen every day as armed robbers break into the shelter at base stations at will.
Theft and vandalization of the equipment result in the base stations being cut off from the network meaning that subscribers within the affected base station will be experiencing poor service because the microwave equipment that transmits calls from subscriber’s phone within the base station to the nearest switching centre for completion will cease to work as a result of outage.
It would be recalled that service providers have since resorted to the use of generators to power their operations as a result of unreliable state of public power supply.
Highest hit by the activities of vandals are Global System of Mobile communications (GSM) operators: MTN, Globacom, Zain and Etisalat.
This situation has been giving operators and managed services providers who now manage some base stations for service providers’ serious concerns.
Mr. Wale Goodluck, corporate service executive, MTN, said that the company spends some N100 million a month on security guards and police that provide security on their equipment.
Other service providers including internet service providers are also affected by the activities of the vandals and are believed to spend money on security.
The presence of security guards has not deterred thieves from carrying out their nefarious activities as they have had to kill security guards at base stations in a bid to steal.
Vandalisation is an act before now was synonymous with the oil and gas sector of the country’s economy, where petroleum pipe lines are vandalized with the aim of siphoning petroleum products from the pipes.
 The growth of telecommunications in the country as witnessed in the spread of coverage by global system for mobile (GSM) communications saw this ‘bad word’ extending its tentacle to the sector that has been adjudged the fastest in terms of growth in Africa. It started as activities of areas boys who depended for settlement from telecom operators before they could site their base stations in their areas and has today, grown to menacing propotions.
Some two years ago, Nigeria witnessed it worst quality of service issue in GSM service delivery that led to Nigerian Communications Commission (NCC) slamming blanket ban on MTN and Zain from running promo and directed that they pay compensation to their subscribers; the operators argued that they were not responsible for the poor quality of service attributing it to vandalization and theft of their equipment.
This argument was not acceptable; maybe NCC and National Assembly saw it as an afterthought as such issue was not raised before the hammer fell on them. But, today, the matter that was relegated to the background has turned out to be a subject for discussion by the industry stakeholders.
Prof. Dora Akunyili, minister of Information and Communications, few weeks ago held stakeholders’ forum where she mandated NCC under the leadership Dr. Bashir Gwandu, acting executive vice chairman of the commission to address problems that are affecting operators in delivering quality service and reducing tariff.
To this end, NCC hosted operators to a forum in Lagos on ways to move the industry forward. At the parley, the issue of vandalization, theft and multiple taxes were identified as major challenges operators face in their effort to deliver quality service as well as reduce tariff.
NCC and telecommunications operators also resolved to address problems associated with delivering of broadband internet services such as citing internet hot spots at airports, spectrum harmonization and national fibre optic initiatives.
NCC also decries high charges by state governments in granting operators right of way to deploy fibre optic infrastructure which is inimical to the growth and development of telecom in the country. The commission however, called for streamlining of ‘right of way’ approval cost.
Dr. Gwandu noted that none availability of transmission infrastructure is partly responsible for high cost of rendering service in the industry especially for small operators, and therefore reiterated the determination of the commission to identify bad spots on existing national fibre optic rings which are vandalized with the view of resolving them.
Impact on operators
According to Mr. Karl Toriola, chief technical officer, MTN, said that vandalizaion of about 500 sites and sabotage of MTN’s transmission infrastructure led to significant downtime last year. These figures may have doubled going by increase activities of these vandals and thieves.
Toriola noted that repeated and multiple cuts to its fibre optic network disrupt service, defeat redundancy and self healing architecture of fibre rings as damage to one microwave tower will often affect several others in line of sight causing widespread transmission outrages. “Increasing community agitation and militancy across the six geographical zones with greatest incidence in Lagos, Niger-Delta, South-East also affected our services,” he said. According to him, about 50 sites were rendered inaccessible per day on account of community issues. He added that increasing robbery and banditry hamper the ability to provide reactive maintenance within preferred best practice response times. Zain on the other hand lost 500 generators last year which has doubled as at last month. Although Globacom and Etisalat have not disclosed the number of its generators and other equipments lost to vandalism and theft, it is believed that it could still be in the same range with its competitors as they are not operating in a different environment. However, these thieves overpower security guards guiding these base stations with sophisticated weapon to carry out their unscrupulous act.
Nigeria CommunicationsWeek gathered that there are a total of 20,000 base stations as at the end last year. GSM operators are using generating sets because of the unreliable nature of Nigeria’s public power supply.
Options
Mr. Gbenga Adebayo, chairman, Association of Telecommunications Operators of Nigeria (Alton) suggested that the Federal Government should present a bill to the National Assembly, to advance a law that will stipulate stiffer penalties of up to 10 years imprisonment for apprehended vandals of base stations and other infrastructure like optic fibre cables.
According to Adebayo, Alton was actually at the forefront of the plans to sponsor the bill at the National Assembly, even as he expressed optimism that having been a problem that affects all, the bill would not have much problem being passed into law.
He cited the scenario of the 80s when it was a serious offence punishable by a long stretch of prison sentence, to vandalize Nitel property and wondered why the same protection is not extended to today’s telecom operators who are largely private firms.
He said his association has over time, articulated and packaged submissions to the Federal Government by writing to relevant agencies, ministries and related authorities over what they have been going through in the hands of vandals and thieves who steal and damage facilities, and the need to be given some kind of protection to enable them focus on delivering better quality of service to the subscribers.
“We cannot fold our arms and watch things continue the way they are going,” he said.
Adebayo cautioned that with the astronomical growth of telecome subscribers on the networks, government should at least provide those basic things to help the operators in providing quality and seamless services or risk having the networks collapse with inestimable drastic effects on the economy of the country.
Franchising option should be also looked into by operators to address this menace especially in rural areas, just as Zain’s Rural Acquisition Initiative (RAI). Zain’s RAI is targeted at low income consumers in most rural and poorest parts of Nigeria. Franchises selected for the programme are the drivers of the programme as local entrepreneurs and in turn recruit representatives from their locality to sell services and protect local base in their area. They are given necessary technical, marketing, sales and financial support by Zain to help grow their business.
Fola Odufuwa, founder of eShekels limited, a pioneer ICT researcher in sub-Saharan Africa, said franchising has ability to speedily start a new business based on a proven template. It also ensures expansion of operations more rapidly.
According to him, Nigerian entrepreneurs do not really need subsidies but a level playing field, access to capital and fair access to existing networks, adequate profit sharing structure and legal protection for their investments.
In the context of telecoms, it means that the service provider transfers to the small enterprenuer, the whole process including technical expertise, training systems, marketing, management methods and relevant information on provision of telecoms services to rural areas for an agreed fee or proportion of profit on the business.
Industry analysts say franchising can to an extent, assist in cubing theft and vandalization of telecomm equipment. For instance, if operators franchise their base stations, products and distribution outlets in a community to an indigene of such community, chances are that such franchise will provide adequate security for those equipments knowing fully well that he or she has stakes in the business and if anything happens to the equipment, he stands to lose money. Moreso, his people will see such equipment as belonging to a local not the major network operator and then be more willing to protect them.
The telecom franchise programme initiative is designed to involve rural residents in base station management and distribution programme, creating jobs, wealth, and improved products and services availability in the process.

 


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Telecom

FCCPC Denies Banning Airtime Borrowing, Blames Cartel for Misinformation

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Federal Competition and Consumer Protection Commission (FCCPC) has dismissed widespread claims that it banned airtime borrowing and data advance services in Nigeria, describing the reports as false and driven by vested interests seeking to mislead the public.

FCCPC Denies Banning Airtime Borrowing, Blames Cartel for Misinformation

In a statement issued on Friday, the commission said it neither cancelled nor prohibited such services, contrary to viral social media posts and some media reports suggesting otherwise.

The clarification follows a wave of public concern triggered by viral social media posts and some media reports suggesting that the Commission had shut down telecom-based credit services widely used by millions of Nigerians.

Recall that in separate notices, Airtel and MTN Nigeria announced the temporary suspension of their airtime and data credit services, which previously allowed eligible prepaid customers to borrow airtime or data and repay on their next recharge.

But FCCPC, said no such directive was issued, stressing that consumers remain free to access lawful telecom value-added services.

Ondaje Ijagwu, director of Corporate Affairs, FCCPC, said that “The attention of the Federal Competition and Consumer Protection Commission has been drawn to a series of newspaper publications and a viral anonymous post on social media seeking to create the impression that the Commission cancelled, shut down, or banned airtime borrowing and data advance services in Nigeria. Those claims are incorrect.

“The Commission has not prohibited airtime borrowing or data advance services, and no directive was issued preventing consumers from accessing lawful telecom value-added services,” the statement partly read.

Rather than a regulatory ban, the FCCPC attributed recent disruptions in some of these services to the failure of certain operators to comply with its Consumer Lending Regulations introduced in July 2025.

According to the Commission, the regulations were developed following a surge in consumer complaints over exploitative practices in the digital lending and advance-services space.

“Following a deluge of consumer complaints bordering on opaque charges, unexplained deductions, aggressive recovery practices, poor disclosure standards, and inadequate accountability in segments of the digital lending and advance-services market, the Federal Competition and Consumer Protection Commission issued the DEON Consumer Lending Regulations in July 2025.

“The Regulations were introduced, among other reasons, to curb the excesses of abusive service providers whose practices had generated persistent consumer harm and undermined confidence in the market,” it stated.

The agency said the framework was designed to sanitise the market and protect consumers by enforcing transparency, accountability, and fair competition.

“The primary aim is to promote a fairer and more transparent system by mandating proper registration, responsible lending conduct, clear disclosure of fees and terms, accessible consumer complaint channels, data protection safeguards, stronger accountability for third-party partners, and effective regulatory oversight,” the FCCPC explained.

Providing a deeper insight into the telecom sector, the Commission revealed that some operators had been engaged in anti-competitive practices, including exclusionary arrangements with third-party service providers.

“In the telecom sector, our findings indicated that some operators engaged in exclusionary third-party technical arrangements in clear disobedience to the provisions of the Federal Competition and Consumer Protection Act, 2018. The Regulations sought to unlock the market to allow local participants alongside foreign partners, in line with free market principles,” it said.

It added that the new regulations were also intended to open up the market to more participants, including local players, in line with free market principles.

Despite giving operators ample time to comply, the FCCPC said several companies failed to align with the new regulatory framework.

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“These measures benefit Nigerians by reducing abusive practices, improving transparency, strengthening consumer choice, and encouraging responsible innovation by legitimate operators. At the commencement of the framework in July 2025, affected operators were granted an initial 90-day compliance period to regularise their products, structures, and operations. That opportunity was not utilised within the prescribed timeframe,” the statement noted.

The Commission said it extended the deadline to January 5, 2026, but compliance remained unsatisfactory.

“Despite that further extension, the necessary compliance steps were still not completed by the relevant operators,” it added.

The regulator stressed that any temporary suspension or restriction of services should be seen as a business decision by non-compliant operators rather than a government-imposed ban.

“Any temporary suspension, restriction, or operational change introduced by service providers should therefore be understood as a business or compliance decision by those operators, not a ban imposed by the FCCPC,” it said.

The Commission also accused certain interest groups of deliberately spreading false information to undermine reforms.

“We are aware that some vested interests and their foreign collaborators are opposed to the creation of safe markets and fair competition, therefore resorting to a campaign of disinformation,” it stated.

Describing such narratives as “mischievous,” the FCCPC urged Nigerians to disregard sensational claims and rely on verified information.

“It is inaccurate to attribute avoidable disruption to regulation where regulated entities had adequate notice and sufficient opportunity to comply. Nigerians deserve accurate information, not sensational claims.

“The FCCPC is fully committed to protecting consumers, promoting fair competition, encouraging responsible innovation, ensuring transparent digital financial practices, and working constructively with sector regulators and service providers in the public interest,” the statement added.

Airtime borrowing and data advance services have become critical tools for millions of telecom subscribers in Nigeria, allowing users to access credit for calls and internet services with repayment deducted upon recharge.

However, the segment has long been plagued by complaints over hidden charges, automatic deductions, unclear repayment terms, and aggressive recovery mechanisms.

The FCCPC’s intervention through the Consumer Lending Regulations marked one of the most significant attempts to regulate digital micro-lending and telecom-based credit services in the country.

The rules align with broader efforts by the Federal Government to strengthen consumer protection, enhance transparency in digital financial services, and curb exploitative practices in Nigeria’s rapidly expanding fintech and telecom ecosystem.

Friday’s clarification signals a push by the regulator to reclaim the narrative, reassure consumers, and shift responsibility to operators who have yet to fully comply with the law.

The Commission reaffirmed its commitment to protecting consumers while fostering innovation and fair competition in the sector, noting that regulatory compliance remains non-negotiable for all service providers operating in the Nigerian market.


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Airtel Nigeria Suspends Airtime and Data Credit Services

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Airtel Nigeria has announced the temporary suspension of its airtime and data credit services. The affected services allowed eligible prepaid customers to borrow airtime or data and repay on their next recharge.

However, the company noted that customers will continue to enjoy uninterrupted access to airtime and data purchases through its existing channels.

Airtel Nigeria also indicated that the temporary suspension is not expected to have a material impact on its service standards across the country.

Commenting on the development, Airtel Nigeria Director of Marketing Ismail Adeshina, said:

“This is a necessary and responsible step as we align our operations with evolving requirements. Airtel Nigeria remains committed to the highest standards of compliance, transparency, and consumer protection, while continuing to innovate responsibly within Nigeria’s digital ecosystem.”

The company added that it will provide updates on the status of the service in due course.


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NITDA Urges Youths to Build Nigeria’s AI Future Now

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National Information Technology Development Agency (NITDA) has urged young Nigerians to take the lead in developing home-grown artificial intelligence (AI) solutions to address the country’s socio-economic challenges.

NITDA Urges Youths to Build Nigeria’s AI Future Now

The Director General of National Information Technology Development Agency, Kashifu Inuwa, represented by Mrs. Udoka Mannie of the Digital Literacy and Capacity Building Department, delivered the keynote address at the Artificial Intelligence Hackathon organised by the Agency in partnership with VibeCode Africa in Abuja.

Kashifu Inuwa, director-general of NITDA, made the call at an Artificial Intelligence Hackathon organised by the agency in partnership with VibeCode Africa in Abuja.

Inuwa, who was represented by the Acting Director of Digital Literacy and Capacity Building, Dr Ahmed Tambuwal, and delivered through Mrs Udoka Mannie, said Nigeria’s youthful population presents a significant opportunity for innovation and digital transformation.

He noted that with over 60 per cent of Nigerians under the age of 25, the country is well positioned to benefit from emerging technologies such as AI.

“As you can see, this room is filled with young people. This represents a powerful opportunity for innovation and digital skills development,” he said.

Inuwa stated that the hackathon provided a strategic platform for participants from diverse backgrounds to collaborate and develop practical AI-driven solutions tailored to Nigeria’s realities.

He observed that artificial intelligence is already transforming economies, governance systems and societies globally, stressing that Nigeria must decide whether to shape the technology for national development or remain a passive consumer.

According to him, NITDA’s mandate is to regulate and develop information technology in Nigeria while ensuring it serves as a driver of economic growth.

He explained that the agency’s Digital Literacy and Capacity Building Department is focused on building a digitally skilled population capable of competing in the global digital economy.

The Director-General highlighted the Digital Literacy for All initiative (DL4ALL) as a flagship programme aimed at equipping millions of Nigerians with essential digital skills, in line with the Federal Government’s target of achieving 95 per cent digital literacy by 2030.

“Beyond literacy, we are now moving into capability. It is one thing to use technology, but another thing entirely to build with it. Today, we are challenging you to build,” he said.

Inuwa urged participants to prioritise impact-driven innovation, identifying sectors such as healthcare, agriculture, education, financial inclusion, public service delivery and misinformation as areas where AI can drive meaningful change.

He also stressed the importance of ethics, inclusion and data protection in the development of AI solutions.

“As we explore AI, we must be mindful of ethics, data protection and inclusion. Building responsibly is just as important as building brilliantly,” he said.

Inuwa commended VibeCode Africa for partnering with NITDA, describing such collaborations as vital for scaling innovation across the country.

He encouraged participants to collaborate, experiment and innovate, adding that Nigeria’s AI future would be driven by local talent.

“The future of AI in Nigeria will not be imported. It will be built by people like you in rooms like this,” he said.

In her remarks, the founder of VibeCode Africa, Lola Adey, urged participants to harness AI to solve real-life challenges within their communities.

Adey said the hackathon was designed to move beyond theory by encouraging participants to identify problems they personally experience and develop practical solutions.

“We want you to dig deep into yourselves. What are the problems you are facing? What are the issues you notice when you walk around?” she said.

She cited challenges such as electricity shortages, insecurity and gaps in social services as areas where innovation could make a difference.

Adey added that the initiative aims to create opportunities for entrepreneurship, employment and global exposure for young Nigerians.

“With artificial intelligence, you now have something in your hand that you can use to actually solve problems. You don’t have to wait for anybody anymore,” she said.

She urged participants to remain focused, collaborative and open to learning, noting that the platform could connect them to future partners, investors and employers.


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