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ATCIS Seeks NCC’s Collaboration to Strengthen Consumer Protection

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Association of Telephone, Cable TV and Internet Subscribers (ATCIS) has assured of its readiness to collaborate with the Nigerian Communications Commission (NCC) to promote the rights, interests and welfare of the ever-growing telecoms subscribers in Nigeria.

ATCIS Seeks NCC’s Collaboration to Strengthen Consumer Protection

L-R: Aliyu Ibrahim, Head, Consumer Protection and Advocacy, Nigerian Communications Commission (NCC); Hafsat Lawal, Head, Consumer Policy Development and Monitoring, NCC and Sina Ilesanmi, President Association of Telephone, Cable TV and Internet Subscribers (ATCIS) during a courtesy visit by the association to the Commission.

Speaking through Prince Sina Bilesanmi, president of the group, at a meeting with NCC in Abuja, the group said that since one of the agenda of the Commission is promoting subscriber’s satisfaction, it was poised to advance a mutually-beneficial relationship with the Commission on all fronts, with respect to the protection of the over 185 million subscribers under its watch.

“We believe that working together, we will also bring the regulator closer to its core stakeholders (consumers) and make demands occasionally on behalf of the consumers. We believe this is a quicker way of getting to the regulator and to bridge the communication gap and promote co-operation,” said Bilesanmi.

Bilesanmi also appealed to NCC to try to reduce tariffs of data and voice services, and to ensure affordable and reliable Internet service for subscribers. The advocacy group also appeal to the Commission to ensure there is no automatic fix charge and non-charges for drop calls.

The group also request NCC to make MNOs to grant subscribers voice and data-free day every Independence Day (October 1) in Nigeria, as a way of appreciating the consumers, who are the important stakeholders of the telecoms industry.

Responding, the NCC said, though the demands brought forward by ATCIS to the Commission are multidimensional, it was ready to collaborate with any stakeholder that offer suggestions that may move the industry forward. He stressed that industry collaboration is part of the Commission’s 8-Point Agenda.

“We are all stakeholders and subscribers in the industry. Despite some challenges, we are always working with the operators to improve the quality of service,” said Hafsat Lawal, deputy director, Consumer Affairs Bureau, who led the NCC’s team to receive ATCIS delegation on behalf of Prof. Umar Danbattat, executive vice chairman of the Commission.

Lawal also stressed that the issue of quality of service (QoS) is a function of many factors, some of which are environmental. For instance, it is doubtful if “any operator will deliberately wish its consumers experience poor network or drop call on its network because those issues will affect the revenue of the operator.”

The challenges, according to her, have to do with vandalism of telecom infrastructure and closure of base stations by communities where telecom installations such as base stations and fibre optic cables are sited or laid respectively.

Lawal also told the ATCIS that its request for collaboration will be conveyed to NCC Management for review and necessary action.

 

 

 

 

 

 


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Telecom

Airtel Nigeria Leads Telecom Market Surge

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In a recent revelation from the Nigerian Communications Commission (NCC), Airtel Nigeria has emerged as a standout performer in the country’s telecommunications sector, marking significant gains in market share over the past year.

According to the NCC data, by the end of March 2024, Airtel Nigeria has grown its market share over the last year into a remarkable 29%, solidifying its position as a leading telecom provider in the region.

In stark contrast, other mobile network operators such as MTN and 9mobile have faced considerable setbacks, with MTN witnessing a notable 3.19% decline in market share and 9mobile experiencing a 0.5% decrease.

Even Glo, a prominent player in the market, saw a decline, albeit less pronounced, with a 0.58% drop in its share of internet subscribers.

Airtel Nigeria’s success story goes beyond market share gains. The company has also witnessed a substantial surge in its share of internet subscribers, boasting an impressive 165% basis points increase.

This surge correlates with the launch of Airtel 5G, which the company began rolling out in June 2023 and underscores the telco’s continued push to grow its customer base nationwide.

Airtel Nigeria’s ascendancy in the telecom market comes at a pivotal moment when mobile network operators face challenges of rising operations cost and exchange rates volatility. The company’s recent results solidify its position as a frontrunner in Nigeria’s telecom landscape.

 


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Airtel Boosts NIPR Public Relations Week with Onsite Unlimited Data Connection

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Telecommunications service provider, Airtel Nigeria has collaborated with the Nigeria Institute of Public Relations (NIPR) to provide with unlimited internet access at the institute’s inaugural edition of the Nigeria Public Relations Week.

The trailblazing event themed ‘Leveraging Public Relations as a Critical Asset for Nigeria’s Economic and Reputation Renaissance’ is set to run from Monday, April 22nd to Friday, April 26th, 2024, and will welcome thousands of delegates across Nigeria to the prestigious June 12 Cultural Centre, nestled in the heart of Abeokuta, the Ogun State capital.

Speaking on the strategic collaboration, Femi Adeniran, Director, Corporate Communications and CSR, Airtel Nigeria, expressed enthusiasm about the partnership, stating, “Airtel is proud to support the Nigeria Institute of Public Relations in its endeavor to advance the field of public relations.

“The relevance of public relations practice in Nigeria cannot be overstated, as it plays a vital role in shaping perceptions, managing reputations, and influencing public opinion. Hence, our support is a demonstration of our commitment to empowering individuals and organizations with innovative solutions that drive progress and create an enabling society.”

According to NIPR, through the PRWeek Organizing \Committee Chairman, Mr Yomi Badejo Okusanya, the NPRW will gather over 2,000 experts in the fields of economics, PR, and nation-building to discuss strategies for effectively communicating government policies and initiatives to the public.

Other activities at the NPRW will include conferences, the annual general meeting, workshops, induction of new members, breakout sessions with students as well as traditional rulers and a tour of some legacy projects in Ogun state.

With Airtel’s provision of onsite unlimited data connection, attendees and participants can enjoy unparalleled access to online resources, real-time updates, and interactive engagements throughout the duration of the event. This will significantly support the exchange of ideas, foster networking opportunities, and elevate the overall experience for all stakeholders involved.

Airtel Nigeria remains committed to offering unwavering support for initiatives aimed at driving innovation, collaboration, and nation-building.


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World Earth Day: Kuda Partners with Wecyclers to Clean up Communities in Lagos

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In a landmark partnership aimed at promoting sustainable waste management practices, Kuda Microfinance Bank and Wecyclers collaborated to commemorate World Earth Day on April 22, 2024. The collaboration featured a series of impactful activities designed to raise awareness and foster environmental stewardship.

The activities on the day included a webinar session facilitated by renowned expert in environmental management and head of ESG at Wecyclers, Omobolanle Olowu, during which she shared startling data on plastic pollution in Nigeria. She also discussed the importance of proper waste management and its significance in preserving the planet for future generations, providing valuable insights and practical tips on reducing, reusing, and recycling waste.

In a published study on plastic pollution in Nigeria, the country ranked ninth globally for plastic pollution with an estimated 2.5 million tons of plastic waste generated annually and less than 12% of those waste materials recycled.

Also on the day, Kuda staff volunteered for an environmental cleanup exercise, during which they took to parts of Apapa Road, Ebute Metta to empty gutters and collect plastics and other recyclable materials for recycling.

In addition, volunteers from Kuda gained firsthand knowledge of innovative waste management solutions during a guided tour of Wecyclers’ facility in Ebute Metta. The tour showcased Wecyclers’ pioneering efforts in recycling and waste upcycling, demonstrating how technology can be leveraged to address environmental challenges effectively.

Speaking about the collaboration, Emmanuel Femi-Adejobi, Senior Brand Manager at Kuda, expressed enthusiasm for the partnership’s potential to drive positive change. “We [Kuda] are committed to promoting sustainability and environmental consciousness. We also believe that our responsibility is not only to our customers and other stakeholders but also the environment that we all share. Partnering with Wecyclers allows us to inspire communities to adopt eco-friendly practices,” he said.

“Our initiatives towards achieving a sustainable environment and achieving a green earth goes beyond just recycling. We aim to inspire a broader commitment to waste minimization, reusing materials and proper sustainable waste management. As we commemorate World Earth Day, we encourage our staff, customers and general public as a whole to embrace actions that promote a green, safe earth for all,” he added.

Likewise, Esther Chibueyin Fagbo, Head, Human Resources and Partnerships at Wecyclers, emphasised the importance of collective action in addressing environmental issues. “It is very important for organisations to collaborate on initiatives that help save the environment. We are excited about this partnership because such partnerships are crucial to creating awareness and educating people about the impact of plastic waste on the planet and how they can contribute to a change that we all deserve.”

Kuda’s collaboration with Wecyclers emphasises its commitment to sustainability and championing proactive efforts through education, engagement and action to create an environmentally conscious population and a sustainable tomorrow.


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