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ATCIS Seeks NCC’s Collaboration to Strengthen Consumer Protection

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L-R: Aliyu Ibrahim, Head, Consumer Protection and Advocacy, Nigerian Communications Commission (NCC); Hafsat Lawal, Head, Consumer Policy Development and Monitoring, NCC and Sina Ilesanmi, President Association of Telephone, Cable TV and Internet Subscribers (ATCIS) during a courtesy visit by the association to the Commission.
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Association of Telephone, Cable TV and Internet Subscribers (ATCIS) has assured of its readiness to collaborate with the Nigerian Communications Commission (NCC) to promote the rights, interests and welfare of the ever-growing telecoms subscribers in Nigeria.

ATCIS Seeks NCC’s Collaboration to Strengthen Consumer Protection

L-R: Aliyu Ibrahim, Head, Consumer Protection and Advocacy, Nigerian Communications Commission (NCC); Hafsat Lawal, Head, Consumer Policy Development and Monitoring, NCC and Sina Ilesanmi, President Association of Telephone, Cable TV and Internet Subscribers (ATCIS) during a courtesy visit by the association to the Commission.

Speaking through Prince Sina Bilesanmi, president of the group, at a meeting with NCC in Abuja, the group said that since one of the agenda of the Commission is promoting subscriber’s satisfaction, it was poised to advance a mutually-beneficial relationship with the Commission on all fronts, with respect to the protection of the over 185 million subscribers under its watch.

“We believe that working together, we will also bring the regulator closer to its core stakeholders (consumers) and make demands occasionally on behalf of the consumers. We believe this is a quicker way of getting to the regulator and to bridge the communication gap and promote co-operation,” said Bilesanmi.

Bilesanmi also appealed to NCC to try to reduce tariffs of data and voice services, and to ensure affordable and reliable Internet service for subscribers. The advocacy group also appeal to the Commission to ensure there is no automatic fix charge and non-charges for drop calls.

The group also request NCC to make MNOs to grant subscribers voice and data-free day every Independence Day (October 1) in Nigeria, as a way of appreciating the consumers, who are the important stakeholders of the telecoms industry.

Responding, the NCC said, though the demands brought forward by ATCIS to the Commission are multidimensional, it was ready to collaborate with any stakeholder that offer suggestions that may move the industry forward. He stressed that industry collaboration is part of the Commission’s 8-Point Agenda.

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“We are all stakeholders and subscribers in the industry. Despite some challenges, we are always working with the operators to improve the quality of service,” said Hafsat Lawal, deputy director, Consumer Affairs Bureau, who led the NCC’s team to receive ATCIS delegation on behalf of Prof. Umar Danbattat, executive vice chairman of the Commission.

Lawal also stressed that the issue of quality of service (QoS) is a function of many factors, some of which are environmental. For instance, it is doubtful if “any operator will deliberately wish its consumers experience poor network or drop call on its network because those issues will affect the revenue of the operator.”

The challenges, according to her, have to do with vandalism of telecom infrastructure and closure of base stations by communities where telecom installations such as base stations and fibre optic cables are sited or laid respectively.

Lawal also told the ATCIS that its request for collaboration will be conveyed to NCC Management for review and necessary action.

 

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NCC to Keynote Telecom Sector Sustainability Forum 7.0

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Nigerian Communications Commission (NCC) has thrown its weight behind the upcoming Telecom Sector Sustainability Forum (TSSF 7.0), confirming its role as the headline keynote speaker for the Lagos event.

NCC to Keynote Telecom Sector Sustainability Forum 7.0

Over the years, the Telecoms Sector Sustainability Forum (TSSF) has evolved into a landmark industry convergence platform and an actionable catalyst for policy alignment, driving critical dialogue around the regulatory, economic, and infrastructural frameworks required to sustain Nigeria’s digital economy.

Taking place on 16th September, 2026, at the Radisson Blu Hotel, Ikeja, Lagos State, the seventh edition of the Telecoms Sector Sustainability Forum (TSSF 7.0), organised under the aegis of Business Remarks, will bring together key stakeholders driving the next phase of Nigeria’s telecommunications and digital growth.

Themed “Rethinking Nigeria’s Digital Infrastructure Strategy to Attract Investment and Drive Innovation”, TSSF 7.0 will address some of the sector’s most pressing priorities, such as policies, digital infrastructure expansion, digital inclusion, good connectivity, partnerships and investments needed to accelerate Nigeria’s next wave of innovations, digital transformation and economic growth.

Organised by Business Remarks, the forum has consistently brought together policymakers, mobile network operators (MNOs), infrastructure providers, data centre operators, policy advocates and financial technology stakeholders to dissect the pressing challenges facing the telecommunications ecosystem and chart a sustainable path forward.

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Past editions have successfully addressed pivotal industry shifts, ranging from broadband penetration strategies, human capital flight, mobile virtual network operators (MVNOs) sustainability and infrastructure deficit funding to the operational integration of emerging technologies. By providing a neutral, high-level platform where regulators like the Nigerian Communications Commission (NCC) can interface directly with private sector players, the forum plays a vital role in ensuring that regulatory frameworks evolve in tandem with market realities.

Speaking about the event, the Convener, Bukola Olanrewaju, said the Nigerian telecoms sector investment has grown to $75.6 billion as of 2025, with a planned investment of over $1.38 billion in network capacity upgrades in 2026 targeted to enhance infrastructure resilience, boost coverage and improve quality of service for subscribers nationwide.

“As the industry faces a new frontier defined by deepening 5G and 4G penetration, expanding fibre optic networks, and complex macroeconomic pressures, the need to meet the growing demands for digital services while remaining profitable has become the defining challenge of the modern telecommunications landscape.”

At a time when investment in connectivity, subsea cables, fibre networks, data centres, cloud infrastructure and cybersecurity is reshaping the country’s digital landscape, TSSF remains a vanguard of thought leadership and industry engagement, fostering the public-private collaborations necessary to safeguard the backbone of Nigeria’s digital transformation.

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MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

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MTN Nigeria is accelerating investments in network expansion and modernization to address rising demand for mobile and data services across the country.

MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

The operator is deploying additional base stations, upgrading existing infrastructure, and expanding fiber connectivity to improve network capacity, coverage, and service quality.

The investments are designed to support increasing smartphone adoption, higher data consumption, and the growing use of digital services by consumers and businesses.

MTN said the expansion aligns with its long-term strategy to enhance customer experience while strengthening Nigeria’s digital infrastructure.

The company expects the ongoing upgrades to improve connectivity, support economic growth, and enable broader access to reliable telecommunications services as demand for high-speed broadband continues to increase.

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Airtel Africa to Connect 5,000 Schools to Free Internet by 2027

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Airtel Africa’s CEO, Sunil Taldar, has announced the telco’s commitment to connecting 5,000 schools across its operating countries in Africa to the internet by 2027 through its philanthropic arm, Airtel Africa Foundation, in partnership with the United Nations Children’s Fund (UNICEF).

So far, the $57m partnership, which was launched in 2021, has cumulatively connected 3,296 schools and provided access to over 2 million learners and about 40,000 teachers. 64 digital learning platforms have been zero-rated thereby enabling more than 11m users to access educational content at no cost.

Speaking during a visit to St. Monica’s Girls School in Lusaka, which is one of the 300 schools already connected to the internet in Zambia, the Airtel Africa CEO stated that the initiative is having a profound impact on the quality of education by expanding access to digital learning resources for African children, in collaboration with governments.

Mr Taldar added: “Students are accessing best-in-class education from the curriculum developed by UNICEF in partnership with various Ministries of Education and provided through Airtel’s connectivity.

“We are also training teachers, so that they deliver digital education effectively. We aim to continue deepening meaningful connectivity in schools by providing free internet access, zero‑rated platforms and training teachers across the continent”.

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Expressing her appreciation, the Headmistress of St. Monica’s Girls’ School, Sr Matilda Soloko said: “Being among the first schools connected in the initial stage, our learners have been able to study using the learning portal and their studies have been intensified. We remain grateful to Airtel and UNICEF.”

UNICEF’s Country Representative for Zambia, Dr Saja Farooq Abdullah said: “What this partnership has brought is really bridging the equality gap and the digital divide. It is making sure that every child learns wherever they are. It was exciting and interesting to see and hear from the girls how they can learn at their own pace, how they can review the materials, and how they do their homework with comfort.

The Director of Secondary Education in Zambia’s Ministry of Education, Yvonne Mwemba Chuulu lauded UNICEF and Airtel for the partnership saying: “At the Ministry of Education, we cannot do it alone, and we are grateful for the partnership that we have today.

“Our children are able to learn in a blended fashion, where we have a teacher who is also employing digital devices. We have also heard from the learners that they are able to access the portal when they are at home, which is a good thing because our learners continue to learn in the comfort of their homes”.

The School Connection programme is expanding digital learning to learners in 13 countries: Chad, Congo, Democratic Republic of Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Tanzania, Uganda, and Zambia. By equipping these schools with internet connectivity and training teachers on using the digital tools, it is providing children, particularly in underserved and remote regions, with the digital tools and skills they need to thrive.

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Airtel Africa Foundation is advancing inclusive development across four strategic pillars, Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.

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