Telecom
Automation, Next Stage of Service Delivery in Public Sector – Danbatta

Prof. Umar Garba Danbatta, Executive Vice Chairman of the Nigerian Communications Commission (NCC), has said leveraging the potential of Information and Communication Technology (ICT) to automate service delivery should be the next frontier of excellent service delivery to Nigerians by public institutions.

L: R Bashir Bello, Head, Legislative and Government Relations, Nigerian Communications Commission (NCC); Dr. Ikechukwu Adinde, Director, Public Affairs, NCC; Nnenna Akajemeli National Coordinator, Service Compact (SERVICOM); Ngozi Akinbodewa, Team Lead D, SERVICOM, and Clement Dogara, Head of Curriculum, SERVICOM Institute.
Danbatta made the assertion in a goodwill message presented on his behalf by NCC’s Director, Public Affairs, Dr. Ikechukwu Adinde, at the opening ceremony of a three-day SERVICOM retreat, which started on December 1, 2021 at the Communications and Digital Economy Complex, Mbora, Abuja.
The retreat focused on, ‘Charter Performance Monitoring and Reporting’, was aimed at monitoring the implementation of the NCC’s Client Service Charter, identifying gaps, measuring and evaluating the progress of service delivery in the Commission.
SERVICOM, an acronym derived from Service Compact with all Nigerians, speaks to a special social contract between the Federal Government through its institutions (Ministries, Department and Agencies) and the Nigerian people that ensures services are delivered in a courteous, prompt and efficient manner.
Speaking at the event, attended by staff of NCC, Adinde said the NCC has been living up to its expectation as one of the public institution that has continued to implement the Service Charter with all its various stakeholders. The Director Public Affairs stated that the digital economy drive of the Federal Government should mean that more services be delivered online to the people of Nigeria and in a more efficient manner in line with the philosophy of SERVICOM.
He said the NCC is an important partner of SERVICOM in its journey towards service delivery and excellence, and invited the participants to recall that fact in the passion and commitment of Prof. Danbatta in ensuring that telecom service providers deliver optimal service to varied categories of stakeholders.
“Therefore, from our perspective as regulator of the digital ecosystem in Nigeria, we feel that automation of service should be the next stage of service delivery. While we have started this journey with the example of REMITA, which has brought about a lot of efficiency and transparency into the payment remittances by public and Ministries, Department and Agencies (MDAs) of government,” Adinde stated.
On the implementation of the NCC Charter for SERVICOM, Adinde said the NCC boasts of one of the best and brightest brains that could be found in the public sector as civil servants, who are ingrained with good work ethics and culture. “Our staff are renowned for their warmth and geniality when dealing with internal and external stakeholders.
“They work as a team on the principle of achieving Specific Measurable, Achievable, Realistic, and Time-bound (SMART) objectives of the Commission,” he said.
Adinde also listed the roles of the Commission in collaborating with other MDAs in various ways, in order to achieve policy objectives of government in many fronts. He also highlighted a number of corporate social responsivity (CSR) projects of the Commission being implemented singly or jointly with other MDAs towards achieving the objective of government to serve the citizenry better.
As a further demonstration of the duty NCC owes telecoms consumers, whose interest must be protected in line with Nigerian Communications Act (NCA), 2003, Adinde said NCC created the Consumer Affairs Bureau in September 2001, to ensure consumer protection through policy development and monitoring, advocacy, as well as information and education of all shades of stakeholders.
“Consequently, NCC is one of the few MDAs that has a dedicated toll-free number, designed specifically for the escalation of issues between telecommunications service providers and consumers. We also constantly monitor the Quality of Service (QoS), ensuring that service delivery issues are within the acceptable key performance indicators (KPIs),” Adinde said.
Meanwhile, the National Coordinator/Chief Executive Officer of SERVICOM, Nnena Akajemili, in her remark at the event, commended NCC for contributing to the cultivation of effective communication between the Commission and its various stakeholders for improved service delivery.
Akajemili acknowledged the commitment of NCC towards facilitating major activities, even as she affirmed that the Commission had improved significantly in delivering its key regulatory functions.
Akajemili also observed that NCC went the extra mile in engaging its stakeholders as well as creating affinity between itself and its stakeholders.
Akajemili stated that she was particularly gratified by NCC’s contribution of 11.94 per cent to the nation’s Gross Domestic Product (GDP), based on the National Bureau of Statistics (NBS) report for the third quarter of 2021.
However, the SERVICOM Chief Executive beseeched the Commission sustain and expand on its collaboration with other Ministries, Departments and Agencies (MDAs) specifically in the area of data management, CSR, Value Added Services (VAS) and short codes, to enhance greater synergy among MDAs.
Bashir Bello, Head, Legislative and Government Relations, NCC and SERVICOM Nodal Officer at the Commission, said SERVICOM, as a service delivery initiative, requires everyone to put in his or her best in achieving desired objectives.
He emphasized the role of Management’s support, education, and commitment towards improving and consolidating the various SERVICOM interventions that had been initiated.
The event was attended by SERVICOM Team leads, departmental liaisons officers in the NCC, SERVICOM rapporteurs, and other staff of the Commission.
Telecom
9mobile Nigeria Inks Agreement to Roam with MTN

9mobile, Nigerian operator, has reportedly gained approval for roaming on the MTN Nigeria network in a deal that some commentators suggest could improve its position in the market and, more specifically, tempt back lost subscribers.
After finally gaining regulatory approval from the Nigerian Communications Commission (NCC), 9mobile plans to launch national roaming services on the MTN network from this month.
Under the agreement, 9mobile subscribers will gain access to MTN’s infrastructure for calls, texts and data in areas where 9mobile’s coverage is weak or unavailable.
For 9mobile, the deal offers a cost-effective way to expand coverage without the heavy investment required for nationwide infrastructure.
According to ITWeb Africa, the decision comes nearly five years after initial discussions – much longer than expected due, the Techloy news service said, to regulatory bottlenecks, shifting market conditions, and unclear execution timelines.
It may, however, prove pivotal for 9mobile, whose market share has dwindled to 1.72% in April 2025, down from 6.6% in 2020 when the proposal was first submitted. Indeed, in 2015 the company once known as Etisalat Nigeria had over 23 million subscribers and a 15.7% market share.
Of course, there’s also something in this for MTN. In exchange for network access, MTN gains utilisation rights to 9mobile’s underused spectrum in the 900MHz, 1800MHz, and 2100MHz bands – key frequencies for expanding coverage and improving data capacity.
For MTN, which serves over 84 million subscribers, this additional spectrum could reduce congestion and improve service quality.
The company has also had financial difficulties in the Nigerian market due to the naira’s substantial depreciation; this deal could support better service provision at a reduced cost.
That said, MTN Nigeria’s results for the first quarter to March 31 2025 were apparently much improved, and the company recently announced a massive capital expenditure drive for 2025 of some NGN900 billion (US$568.5 million) as it seeks to significantly enhance network service quality in major cities like Lagos and Abuja and extend improvements to other areas.
Telecom
Banks, Telcos to Start Deducting USSD Charges from Airtime Today

Banks and telecom companies will begin deducting USSD banking charges directly from customers’ airtime instead of their bank accounts beginning from today, June 3.
USSD, otherwise Unstructured Supplementary Service Data, is a communications protocol used by GSM cellular telephones to interact with a mobile network operator’s computers.
First City Monument Bank (FCMB) announced this change in an e-mail message to customers, following a directive from the Nigerian Communications Commission (NCC).
Key details:
Each USSD session will cost ₦6.98 per 120 seconds, charged by your mobile network.
You will be asked to approve the charge before it’s deducted from your airtime.
If you prefer, you can use other banking channels like ATMs, mobile apps, or internet banking.
This change is part of a move to end the long-standing debt dispute between banks and telecoms over unpaid USSD fees.
As of late 2024, banks owed telecom companies ₦160 billion. For example, MTN was owed ₦42 billion by Nigerian banks.
By shifting USSD fees to customers’ airtime, the telcos aim to recover these debts and avoid future issues.
Telecom
IHS Nigeria Moves to Enhance G4S Secure Solutions Site Patrols and Increase Operational Efficiency with Patrol Vehicles

IHS Nigeria, a subsidiary of IHS Holding Limited and one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count, has formally commissioned 65 Response, Patrol, and Escort (RPE) vehicles to G4S Secure Solutions Nigeria Limited, its long-standing security partner.
The commissioning ceremony which held in Ikeja GRA, Lagos, underscores IHS Nigeria’s commitment to operational excellence, safety, and strategic partnerships.
The fully equipped vehicles, customized with radio systems, public address systems, medical kits, ladders, and amber lights, are expected to significantly enhance G4S’s patrol capabilities and enable proactive risk mitigation across IHS Nigeria’s infrastructure footprint in the country.
Speaking at the event, Jubril Saba, Vice President, Operations at IHS Nigeria, remarked: “IHS Nigeria is delighted to formally hand over these Response, Patrol and Escort (RPE) vehicles to our valued security partner, G4S Secure Solutions Nigeria Limited. As a company, we recognize that the success of our operations lies not only in our technology and infrastructure but also in the strength of the partnerships we build and sustain.
G4S has been an essential partner in protecting our sites, supporting our teams, and ensuring operational continuity across the country. This initiative is more than just a commissioning of vehicles; it is a reaffirmation of our commitment to the safety of our people and assets, our drive for operational excellence, and our belief in strong partnerships.
We understand that securing our infrastructure and communities is critical to sustaining high-quality services nationwide, and we are confident this fleet will enhance G4S’s capacity to support us.”
Also speaking at the event, Jonas Ahl, Managing Director of G4S Secure Solutions Nigeria Limited, expressed his appreciation for the partnership:
“We are proud to receive these 65 custom-built patrol vehicles from IHS Nigeria. Each unit is fully outfitted to meet the specific security needs of our operations, equipped with communication systems, emergency response tools, and visibility-enhancing features. These vehicles will not only improve our response times and field presence but also enable us to reduce risk and deter criminal activity more effectively.
I would like to thank the IHS team for their excellent collaboration throughout this project. We are proud to serve IHS and remain committed to protecting the assets that power connectivity across Nigeria.”
This strategic gesture reinforces IHS Nigeria’s position as a socially responsible and security-conscious industry leader, while highlighting the value of operational synergy with trusted partners like G4S.
The deployment of these vehicles marks another milestone in IHS’s mission to secure its infrastructure and deliver uninterrupted service to millions of users across the country.
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