Telecom
Automation, Next Stage of Service Delivery in Public Sector – Danbatta
Prof. Umar Garba Danbatta, Executive Vice Chairman of the Nigerian Communications Commission (NCC), has said leveraging the potential of Information and Communication Technology (ICT) to automate service delivery should be the next frontier of excellent service delivery to Nigerians by public institutions.
Danbatta made the assertion in a goodwill message presented on his behalf by NCC’s Director, Public Affairs, Dr. Ikechukwu Adinde, at the opening ceremony of a three-day SERVICOM retreat, which started on December 1, 2021 at the Communications and Digital Economy Complex, Mbora, Abuja.
The retreat focused on, ‘Charter Performance Monitoring and Reporting’, was aimed at monitoring the implementation of the NCC’s Client Service Charter, identifying gaps, measuring and evaluating the progress of service delivery in the Commission.
SERVICOM, an acronym derived from Service Compact with all Nigerians, speaks to a special social contract between the Federal Government through its institutions (Ministries, Department and Agencies) and the Nigerian people that ensures services are delivered in a courteous, prompt and efficient manner.
Speaking at the event, attended by staff of NCC, Adinde said the NCC has been living up to its expectation as one of the public institution that has continued to implement the Service Charter with all its various stakeholders. The Director Public Affairs stated that the digital economy drive of the Federal Government should mean that more services be delivered online to the people of Nigeria and in a more efficient manner in line with the philosophy of SERVICOM.
He said the NCC is an important partner of SERVICOM in its journey towards service delivery and excellence, and invited the participants to recall that fact in the passion and commitment of Prof. Danbatta in ensuring that telecom service providers deliver optimal service to varied categories of stakeholders.
“Therefore, from our perspective as regulator of the digital ecosystem in Nigeria, we feel that automation of service should be the next stage of service delivery. While we have started this journey with the example of REMITA, which has brought about a lot of efficiency and transparency into the payment remittances by public and Ministries, Department and Agencies (MDAs) of government,” Adinde stated.
On the implementation of the NCC Charter for SERVICOM, Adinde said the NCC boasts of one of the best and brightest brains that could be found in the public sector as civil servants, who are ingrained with good work ethics and culture. “Our staff are renowned for their warmth and geniality when dealing with internal and external stakeholders.
“They work as a team on the principle of achieving Specific Measurable, Achievable, Realistic, and Time-bound (SMART) objectives of the Commission,” he said.
Adinde also listed the roles of the Commission in collaborating with other MDAs in various ways, in order to achieve policy objectives of government in many fronts. He also highlighted a number of corporate social responsivity (CSR) projects of the Commission being implemented singly or jointly with other MDAs towards achieving the objective of government to serve the citizenry better.
As a further demonstration of the duty NCC owes telecoms consumers, whose interest must be protected in line with Nigerian Communications Act (NCA), 2003, Adinde said NCC created the Consumer Affairs Bureau in September 2001, to ensure consumer protection through policy development and monitoring, advocacy, as well as information and education of all shades of stakeholders.
“Consequently, NCC is one of the few MDAs that has a dedicated toll-free number, designed specifically for the escalation of issues between telecommunications service providers and consumers. We also constantly monitor the Quality of Service (QoS), ensuring that service delivery issues are within the acceptable key performance indicators (KPIs),” Adinde said.
Meanwhile, the National Coordinator/Chief Executive Officer of SERVICOM, Nnena Akajemili, in her remark at the event, commended NCC for contributing to the cultivation of effective communication between the Commission and its various stakeholders for improved service delivery.
Akajemili acknowledged the commitment of NCC towards facilitating major activities, even as she affirmed that the Commission had improved significantly in delivering its key regulatory functions.
Akajemili also observed that NCC went the extra mile in engaging its stakeholders as well as creating affinity between itself and its stakeholders.
Akajemili stated that she was particularly gratified by NCC’s contribution of 11.94 per cent to the nation’s Gross Domestic Product (GDP), based on the National Bureau of Statistics (NBS) report for the third quarter of 2021.
However, the SERVICOM Chief Executive beseeched the Commission sustain and expand on its collaboration with other Ministries, Departments and Agencies (MDAs) specifically in the area of data management, CSR, Value Added Services (VAS) and short codes, to enhance greater synergy among MDAs.
Bashir Bello, Head, Legislative and Government Relations, NCC and SERVICOM Nodal Officer at the Commission, said SERVICOM, as a service delivery initiative, requires everyone to put in his or her best in achieving desired objectives.
He emphasized the role of Management’s support, education, and commitment towards improving and consolidating the various SERVICOM interventions that had been initiated.
The event was attended by SERVICOM Team leads, departmental liaisons officers in the NCC, SERVICOM rapporteurs, and other staff of the Commission.
Telecom
Multiple Taxes, RoW Challenges Hurting Telecom Sector – ATCON
Association of Telecommunications Companies of Nigeria (ATCON) has raised alarm over persistent challenges threatening the telecom industry’s growth and sustainability.
The association highlighted multiple taxation, Right of Way (RoW) bottlenecks, and infrastructure vandalism as major impediments to the sector’s progress.
Mr. Tony Emoekpere, president of the association, speaking during ATCON’s 31st-anniversary celebration in Lagos at the weekend, called for urgent action to address these issues, emphasizing their critical impact on Nigeria’s digital transformation efforts.
Mr. Emoekpere outlined the following obstacles: The telecom sector is burdened with excessive and overlapping taxes levied by federal, state, and local governments, creating a hostile business environment that discourages investment and innovation.
Lengthy and costly processes for obtaining RoW permissions delay infrastructure expansion, hindering broadband rollout and network upgrades.
Frequent attacks on critical assets like fiber cables and base stations cause financial losses, disrupt services, and negatively impact both operators and consumers.
To overcome these challenges, Emoekpere advocated for collaborative efforts between government agencies, policymakers, and industry stakeholders. He proposed:
Harmonized Taxation Policies: To reduce redundancies and attract more investments.
Streamlined Right-of-Way Approvals: To accelerate the deployment of infrastructure.
Enhanced Security Measures: To safeguard telecom infrastructure from vandalism.
“These challenges require immediate attention and collective action. Only through unified efforts can we create an enabling environment for telecommunications to thrive and contribute significantly to Nigeria’s economy,” Emoekpere stated.
He also emphasized the immense potential of emerging technologies like 5G and the Internet of Things (IoT), which present unprecedented opportunities for the sector. However, he warned that foundational issues must be resolved to fully harness their benefits.
“The Nigerian telecom industry is at a critical crossroads. We must address these systemic challenges to unlock the full potential of telecommunications and transform Nigeria into a leading digital economy in Africa,” Emoekpere concluded.
The continued development of the telecom sector, he added, is vital not only to the industry but also to the broader goal of positioning Nigeria as a digital leader on the continent.
Telecom
Nigeria Risks Missing out on $1.2 Trillion AI Opportunity- NigComSat
Nigerian Communications Satellite Limited (NigComSat), the country’s satellite operator, has warned that Nigeria may lose a $1.2 trillion share of the global Artificial Intelligence (AI) economy by 2030.
Nkechi Egerton-Idehen, managing director, NigComSat made this known in a statement issued at the weekend.
Egerton-Idehen’s comment followed her participation in the 12th Regular Meeting of the National Council for Communications, Innovation, and Digital Economy, held in Makurdi, Benue State.
She also emphasized the urgent need for policy action to harness the potential of artificial intelligence.
The meeting was organised by the Federal Ministry of Communications and Digital Economy with the theme “Accelerating the Adoption of Artificial Intelligence through Policy and Innovation for Sustainable Development in Nigeria.”
According to Egerton-Idehen, AI is transforming industries, economies, and societies worldwide, with projections indicating it will contribute up to $15.7 trillion to the global economy by 2030.
Africa is expected to gain $1.2 trillion of this, but only if the right policies and innovations are put in place.
Egerton-Idehen highlighted AI’s transformative potential in agriculture, particularly in Benue State, Nigeria’s “food basket.”
She noted that machine learning tools could revolutionize agricultural practices by improving pest detection and optimizing planting schedules using satellite imagery.
“AI offers us the chance to not only flourish economically but also to achieve food security. However, we must ask ourselves if we are prepared to manage this technology responsibly,” she added.
However, Egerton-Idehen also pointed out that internet access remains a significant barrier to AI adoption in Nigeria. As of early 2024, only 45.5% of Nigerians had access to the internet.
She stressed the need for a coordinated effort to expand access to digital infrastructure while enforcing relevant policies.
“For AI tools to be effective, basic digital infrastructure is essential. Addressing this gap must be a priority,” she said, stressing the need for a coordinated effort to expand access to digital infrastructure while enforcing relevant policies.
Reflecting on the discussions at the meeting, Egerton-Idehen expressed both optimism and urgency, noting the rapid pace of AI advancements globally.
“AI is happening. We have the opportunity to manage this technology revolution responsibly, both in Africa and globally, through innovation and governance,” she said.
The Federal Ministry of Communications, Innovation, and Digital Economy has released a draft National Artificial Intelligence Strategy, aiming to position Nigeria as a global leader in AI.
The draft strategy outlines strategic pillars for responsible AI development and seeks to foster a robust ecosystem for innovation.
This initiative builds on earlier efforts, including the establishment of the National Centre for Artificial Intelligence and Robotics in 2020 and various funding programs for AI research and startups.
While the NAIS is still in draft form, it reflects Nigeria’s commitment to leveraging AI as a transformative tool for economic and social development.
Telecom
Digital Literacy Initiative: NITDA and Ministry of Education Join Forces
As part of its mandate to foster digital literacy, cultivate talents and empower Nigerians with the knowledge and skills needed, the National Information Technology Development Agency (NITDA), has initiated a partnership with the Ministry of Education to revolutionise Nigeria’s educational system.
This visionary effort to integrate digital literacy comprehensively into Nigeria’s educational framework came to light during a courtesy visit to the Honorable Minister of Education, Dr. Maruf Tunji Alausa, by DG NITDA, Kashifu Inuwa and his management team on Friday.
The partnership forms a cornerstone of President Bola Ahmed Tinubu’s Renewed Hope Agenda, an ambitious vision to equip young Nigerians with the critical skills required to thrive in the rapidly evolving digital economy.
This initiative seeks to embed digital literacy across all levels of education in Nigeria, starting from the foundational stages in kindergarten through to secondary schools and tertiary institutions, in order to achieve short-term target of 70% and long-term target of 95% digital literacy by the year 2030
During the meeting, Inuwa underscored the urgency of fostering a digitally literate population, highlighting the potential of digital skills to transform lives and economies.
“The future is digital, and the world is evolving faster than ever. If we are to prepare our youth for tomorrow’s challenges, we must begin with today’s education.
“This collaboration with the Ministry of Education is a bold step toward ensuring that no Nigerian child is left behind in this journey toward global competitiveness and innovation,” he remarked.
According to Inuwa, the initiative aims to bridge the digital divide and ensure that every child in Nigeria is adequately prepared to participate in a global economy increasingly defined by digital transformation.
In his response, Dr. Maruf Tunji Alausa praised NITDA’s forward-thinking approach and affirmed the Ministry’s unwavering support for the initiative. “Education remains the foundation upon which national development is built.
“We are ready partner with relevant stakeholders to embed digital literacy into our educational framework, empower our children with the tools and skills they need to not only adapt to change but to drive it,” he said.
With CISCO, National Board for Technical Education (NBTE), National Universities Commission (NUC), National Teachers’ Institute (NTI), National Mathematical Centre (NMC), Universal Basic Education Board (UBEC), and other stakeholders involved, there is already shared commitment to creating an inclusive and technology-driven educational ecosystem.
This ecosystem will empower young Nigerians to not only consume technology but to innovate, lead, and compete on the global stage as the nation progresses into the Fourth Industrial Revolution.
The collaborative effort is set to tackle various dimensions of digital literacy, ranging from curriculum development to teacher training and capacity building.
It will also involve the deployment of state-of-the-art digital tools and infrastructure across educational institutions.
This holistic approach is designed to provide students with hands-on exposure to technology, encouraging critical thinking, creativity, and problem-solving skills from an early age.
Furthermore, the partnership aims to create a ripple effect that goes beyond the classroom, it sets to empower educators with the requisite skills to teach digital literacy effectively and transform the entire teaching and learning process in Nigeria.
It will also focus on addressing regional disparities by ensuring equal access to digital resources in underserved and rural communities, leaving no child or teacher behind.
The involvement of key stakeholders like CISCO, NBTE, NUC, NTI, NMC, and UBEC further strengthens the initiative.
Their combined expertise and resources will provide a robust framework for implementing the partnership’s goals. From introducing cutting-edge technology in schools to fostering a culture of innovation, the collaboration is poised to redefine what education means in Nigeria.
This initiative aligns with Nigeria’s broader goal of positioning itself as a continental leader in digital transformation and innovation. With technology increasingly shaping the global economy, Nigeria’s youth stand at the forefront of this revolution, ready to harness the opportunities presented by a digital-first world.
The partnership further indicates federal government’s commitment to achieving inclusive and sustainable development through digital literacy, and reshaping the very fabric of Nigerian education, ensuring it aligns with the demands of the modern era.
- E-Financial2 days ago
Access Bank Staff Arrested for Allegedly Stealing from Customers’ Accounts
- Telecom2 days ago
MTN Awards N2.5m to Top Fellows at Media Innovation Programme Graduation
- Telecom2 days ago
Pisi Unveils New Brand Identity, Reaffirms Commitment to Empowering Nigerian Businesses
- Telecom2 days ago
MTN Commits to Nigeria’s Digital Growth at South Africa-Nigeria Summit
- Broadcasting2 days ago
Showmax Drops Trailer for Epic Drama’s Second Season
- Telecom2 days ago
NiRA Honors Ikechukwu Nnamani with Prestigious Presidential Award
- E-Business2 days ago
Nigeria Records ₦5.81 Trillion Trade Surplus in Q3 2024
- News9 hours ago
Engr. Aziz, Former NIMC DG Celebrates Prof. Iya Abubakar at 90