General News
Balancing act between digital innovation and customer trust crucial in Africa – Harvard Business Review

A new report from Harvard Business Review Analytic Services with Mastercard details the importance for businesses across Africa to balance digital innovation and customer trust. The study explores the current business landscape through the lens of an increasingly young population, filled with consumers who prioritize brands with shared values and digital experiences that make them feel safe and secure. It highlights trust as an important lever for customer loyalty, business sustainability, and innovation.
Around 60% of Africa’s population is younger than 25. Their embrace of a digital world that is purpose-driven and built on connection bodes well for businesses in a region that prioritizes innovation. However, with economic activity increasing online, security and privacy are emerging as foundational not just for trust but also for innovation.
Over 70% of businesses in Africa recognize that service reliability and availability are paramount. However, less than half (42%) realize the importance of data security and privacy to customers, especially as digital tools and experiences become ubiquitous. To safeguard the trust of consumers and earn a license to innovate in the future, businesses need to recognize that innovation requires flexibility and commitment.
Businesses are faced with the challenge of innovating to satisfy consumer demand for richer, more satisfying experiences while maintaining consumer trust. However, consumers in the region are also quicker than their global peers to punish businesses for adverse events by withdrawing their trust, which raises the stakes for businesses.
The report notes that 80% of African consumers are eager to embrace digital benefits but will not buy from businesses or brands they don’t trust. Businesses in the region understand the importance of trust for their own sustainability, with more than three-quarters saying trust improves customer loyalty and more than half saying it provides a competitive advantage.
“Africa has seen extraordinary digital transformation over the past decade, and with each new milestone in digital inclusion, Africa’s young digital natives and early adopters present companies with an opportunity to reconsider their innovation priorities in line with the elements their consumers value. Trust is essential for innovation—it is the currency that underpins it.
“When consumers can trust businesses, it gives businesses the space and security to innovate, and that innovation can unlock prosperity across Africa for all Africans,” said Amnah Ajmal, Executive Vice President for Market Development, Eastern Europe, Middle East, and Africa, Mastercard.
African consumers are more sensitive than their global peers to factors that damage trust in brands, and data security is a top concern. Around 60% of consumers in the region said incidents in which consumer data has been mismanaged would damage their trust.
Consumers in Africa have also underlined the importance of strong values, with 80% saying they prioritized buying from businesses that act on causes they care about, a far higher proportion than the global average of 63%. This includes the environment, supporting small businesses, women’s economic empowerment, disaster relief, and aid.
The report further explores how businesses in the region are digitizing their processes and embedding innovation while ensuring that they continue to meet their customers’ and stakeholders’ expectations for reliable, secure systems and maintain their trust, through best practices such as:
· Build security into products and be transparent when issues arise. Customers expect secure, reliable, appropriate systems they can trust to keep their personal data safe.
· Communicate the company’s vision and values. Consumers in Africa prioritize buying from brands that support their values.
· Make innovation part of the company culture. A considered 360-degree approach to innovation will benefit large companies with legacy infrastructure and set processes.
· Partner with like-minded companies to boost innovation. The report lifts out the fintech partnerships of South-African based Standard Bank, and MTN’s collaboration to make cross-border transactions a reality.
General News
Study Reveals 7% of Industrial Organizations Tackle Vulnerabilities Only When Necessary

A study titled “Securing OT with Purpose-built Solutions” conducted by Kaspersky in collaboration with VDC Research, illuminates the shifting landscape of cybersecurity within the industrial sector.
Focusing on key industries such as energy, utilities, manufacturing and transportation, this research surveyed over 250 decision-makers to unveil vital trends and challenges faced in fortifying industrial environments against cyber threats.
A strong cybersecurity strategy begins with complete visibility into an organisation’s assets, allowing leaders to understand what assets need protection and assess the highest risk areas. In environments where IT and OT (Operational Technology) systems converge, this demands more than just a comprehensive asset inventory.
Organisations must implement a risk assessment methodology that is aligned with their operational realities – by establishing a clear asset baseline, organisations can engage in meaningful risk assessments that address both corporate risk criteria and the potential physical and cyber consequences of vulnerabilities.
Recent survey findings reveal a concerning trend: a significant number of organisations are not engaging in regular penetration testing or vulnerability assessments.
Only 27.1% of respondents perform these critical evaluations on a monthly basis, while the majority—48.4%—conduct assessments every few months. Alarmingly, 16.7% do so only once or twice a year, and 7.4% address vulnerabilities solely as needed. This inconsistent approach can leave organisations vulnerable as they navigate an increasingly complex threat landscape.
Every software platform is inherently vulnerable to bugs, insecure code, and other weaknesses that malicious actors can exploit to compromise IT environments. For industrial companies, effective patch management is therefore crucial to mitigate these risks.
However, studies reveal that many organisations encounter significant challenges in this area, often struggling to allocate the necessary time to pause operations for critical updates.
Disturbingly, many organisations patch their OT systems only every few months or even longer, significantly heightening their risk exposure. Specifically, 31.4% apply patches monthly, while 46.9% do so every few months, and 12.4% update only once or twice a year.
These challenges in maintaining effective patch management are exacerbated in OT environments, where limited device visibility, inconsistent vendor patch availability, specialised expertise requirements and regulatory compliance add layers of complexity to the cybersecurity landscape.
As IT and OT systems increasingly converge, there is a pressing need to harmonise these traditionally disparate systems, which have often relied on proprietary technologies rather than open standards.
The challenge is further intensified by the rapid proliferation of Internet of Things (IoT) devices—ranging from cameras and smart sensors for asset tracking and health monitoring to advanced climate control systems. This explosion of connected devices broadens the attack surface for industrial organisations, underscoring the urgent need for robust cybersecurity measures.
For industrial customers, Kaspersky provides a unique ecosystem that seamlessly integrates specialised OT-grade technologies, expert knowledge and invaluable expertise. Kaspersky Industrial Cybersecurity (KICS), a native XDR platform for critical infrastructure, is the cornerstone of this OT ecosystem, that offers centralised asset inventory, risk management and audit, and enables security scalability across diverse, distributed infrastructure via a single platform.
Additionally, Kaspersky recommends that industrial organisations adopt the Secure by Design ideology when deploying new OT devices or systems.
“At Kaspersky, we bring the Secure-by-Design concept to life through our Cyber Immunity approach. This means building products that are resilient by architecture — able to withstand attacks, even those exploiting unknown vulnerabilities.
Unlike traditional systems, Cyber Immune products don’t rely on constant patching or external security layers. As a result, our clients benefit from stronger protection, simplified maintenance and a lower total cost of ownership — without compromising on security,” says Dmitry Lukiyan, Head of KasperskyOS Business Unit.
With Cyber Immune products based on KasperskyOS, organisations can enhance their systems’ resilience with minimal additional cybersecurity costs, thereby reducing overall cybersecurity expenses in the long term.
General News
NITDA, NCFRMI Forge Strategic Alliance for Inclusive Digital Transformation of Displaced Nigerians

Kashifu Inuwa, the Director General of the National Information Technology Development Agency (NITDA), has reaffirmed the agency’s commitment to advancing inclusive digital transformation, particularly among Nigeria’s displaced population.
He made this known during a strategic engagement with the leadership of the National Commission for Refugees, Migrants, and Internally Displaced Persons (NCFRMI) at NITDA’s Corporate Headquarters in Abuja.
Inuwa highlighted the productive partnership NITDA and NCFRMI have cultivated over the years through staff training and ICT support. He announced plans to “reactivate and scale up this collaboration by supplying new IT equipment and introducing customised digital literacy programmes in resettlement cities.” This initiative aligns with NITDA’s Strategic Roadmap and Action Plan (SRAP 2024–2027), which aims to achieve 70% digital literacy nationwide by 2027, a central pillar of the Federal Government’s digital economy agenda.
Outlining NITDA’s renewed efforts include several key strategies: Establishing community-based digital learning centres with shared devices; Deploying trained National Youth Service Corps (NYSC) members to deliver ICT training in resettlement camps; and Providing ICT infrastructure tailored to the unique needs of each community.
Inuwa also revealed that NITDA is partnering with an international organisation to deploy innovative tech hubs within Internally Displaced Persons (IDP) camps across the Federal Capital Territory.
He emphasised the need for a formalised workstream between both agencies to conduct joint needs assessments in resettlement cities and camps, design and deliver customised interventions for each community, and develop a scalable, replicable model for nationwide adoption. This collaboration, Inuwa reiterated, is crucial for scaling impact and reaching more Nigerians in need, aligning with President Bola Tinubu’s Renewed Hope Agenda.
Hon. Tijani Aliyu Ahmed, Federal Commissioner of NCFRMI, commended NITDA’s leadership in driving national development. He noted that Nigeria currently hosts over 6.1 million internally displaced persons due to insecurity, insurgency, and natural disasters, with over 125,000 Nigerians also seeking refuge in neighboring countries. While the Federal Government is addressing these challenges, deeper partnerships are essential to empower vulnerable populations.
Commissioner Ahmed stressed that the partnership extends beyond digital tools, aiming to restore dignity and opportunity. He added that strengthening host communities by improving access to clean water, rehabilitated schools, and healthcare services is also a goal.
Resettlement cities have already been developed in Kano, Borno, Zamfara, Katsina, and Daura, with a new site in Keffi, Nasarawa State, housing over 40 households. These centers provide homes, healthcare facilities, markets, schools, vocational training hubs, and agricultural land to empower displaced persons to rebuild their lives.
“Digital literacy is now a vital component of empowerment. With initiatives like JAMB’s shift to Computer-Based Testing, we must ensure that displaced children and youth acquire the ICT skills needed to thrive in today’s world. “We are fully committed to working with NITDA to ensure no Nigerian child is left behind.”
General News
NASRDA, Galaxy Space Firm Sign MoU on Satellite Connectivity

National Space Research and Development Agency (NASRDA) has signed a Memorandum of Understanding (MoU) with Galaxy Space, Chinese LEO satellite player, to deploy direct‑to‑device (D2D) satellite services nationwide by the end of this year.
According to media reports, Galaxy Space will integrate its LEO satellite constellation into Nigeria’s telecom grid, which will allow existing smartphones and laptops to link directly to the satellites.
The MoU also covers technology‑transfer programmes, joint R&D labs and the co‑production of a CubeSat by Nigerian engineers.
Apart from the benefit of enabling mobile coverage outside of terrestrial network range, Dr Matthew Adepoju, director- general, NASRDA, said the deal with GalaxySpace would enable Nigeria to build up its domestic space technology sector.
“It is no longer acceptable that we must import every single device we need,” he told the News Agency of Nigera. “The time has come for us to produce our own technologies here at home.”
GalaxySpace, which designs and manufactures its own LEO satellites, currently has a test constellation of seven LEO satellites in orbit, and has said its “Mini-Spider” constellation will eventually comprise up to 1,000 satellites.
GalaxySpace said it has also signed multi-tier partnerships in Thailand, the United Arab Emirates, Saudi Arabia, Indonesia, and Malaysia.
Last year, it also signed a deal with Hong Kong carrier PCCW Global to integrate its LEOsat connectivity with PCCW’s worldwide network, giving it access to over 3,000 cities across the Americas, Europe, Africa, the Middle East and Asia-Pacific.
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