E-Financial
Banker, Regulator Agree Chat Commerce can Radically Shift Financial Inclusion in Nigeria

Clickatell, the Chat Commerce and business messaging leader, discussed with attendees at Clickatell’s Connect Interact and Transact (CIT) annual event earlier this month how they could drive financial inclusion and reach their revenue goals by adopting Chat Commerce.

The event took place at the Radisson Blu, Anchorage in Lagos with industry experts from Clickatell, Ecobank and Central Bank of Nigeria (CBN) sharing insight and tips with an audience of business and technology leaders.
Werner Lindemann, Clickatell’s Senior Vice President of Enterprise Sales, Growth Markets, kicked off by pointing out how global brands, like Amazon and Uber, have built their entire business model on convenience commerce – where businesses find ways to deliver services and products to their customers wherever they are and at a time that works for them.
Lindemann went on to share that the best way to reach customers where they are is on their phone. However, he said apps have a very limited shelf life, saying the average customer regularly uses just five apps on their phone.
He advised instead of focusing on building apps, brands should be looking to leverage the power of chat, especially since WhatsApp is the most used social media platform in Nigeria. What’s more, when combined with USSD, companies will be able to reach almost every person in the country.
The power of Chat Commerce is especially relevant for the Nigerian banking industry and Lindemann shared that banks can now onboard new clients and conduct Know Your Customer (KYC) standards using chat, meaning banks can serve customers anywhere in the country, in real time.
Lindemann shared other use cases where Clickatell had radically changed how Southern African businesses engaged with their customers, these included:
- How a national retailer was able to cut their broadsheet print production and distribution from 5 Dollars to just 3 cents
- How that retailer now has a 40% to 70% engagement rate on their product specials using WhatsApp, compared to 3% on SMS
- How a national retailer now uses WhatsApp to enable self-service for their loyalty programme and has eliminated more than 20 000 call centre calls per month to block or replace loyalty cards
- How a national healthcare chain now allows customers to order and arrange collection of their chronic medication at their nearest outlet, no matter where they are in the country
- How a Southern African low-cost airline allows travellers to check in and receive their boarding pass on the WhatsApp channel
An engaging panel discussion followed the keynote, introduced by Clickatell’s West Africa Managing Director, Samson Isa and facilitated by Uzo Nwani, Commercial Director of Clickatell.
Opening the discussion, panelists highlighted how their organization had used technology to boost inclusivity. For CBN, this was achieved by its introduction of the eNaira digital currency.
For Ecobank, its move to offer a WhatsApp channel allowed them to reach their customers more easily. And for Clickatell, it has been the company’s drive to help banks in Africa improve their reach by moving to the more ubiquitous chat channel.
“One out of three Nigerians are financially excluded. Therefore the work we have done with Clickatell on the eNaira USSD channel is so exciting. We are also looking to the eNaira to lower the costs of remittances as well as bring down the high costs of cash management.
“We believe the eNaira will drive inclusive growth and make the Central Bank, as an institution, much more effective in carrying out its mandate,” said Stephen Ambore, Assistant Director, CBN.
Osahon Akpata, Group Head of Consumer Payments at Ecobank shared the power of mobile with the audience.
“Across 33 countries, Ecobank Group processed $5.1 billion through our mobile app in 2021 and we built an agency banking network of 110,000 agents, leveraging the ubiquity of mobile devices. While Chat Commerce is still in its infancy for us, we are scaling up the platform for better customer service.
“We have integrated artificial intelligence into our chatbot, Rafiki, to help solve customer queries quicker and seamlessly. We also have customers using the chat channel for transactions and we plan on expanding its use to product information as well. People are already on these chat platforms, and we aim to serve them with payments where they are,” he said.
Akpata went on to share that being able to generate QR codes on the WhatsApp channel, make transfers and buy airtime have all been met with great enthusiasm by Ecobank customers, adding that chat will be a key part of the bank’s drive to reach its target of 100 million customers.
CBN will also be looking to chat to connect with people in Nigeria further in the future.
“We are looking at chat to help us deliver financial literacy and boost inclusion. When it comes to innovation, chat, including USSD, can help us reach new customers and I am excited about the future opportunities, especially at the base of the pyramid,” said Ambore.
Lindemann wrapped up the proceedings by saying: “We’ve just kicked off a project with a major bank with around 15 million active customers, and we will be building them a chat banking wallet in just six weeks.
“In my opinion, chat is allowing us to fast-forward innovation for enterprises. I believe every enterprise has a responsibility to deploy products that have a real impact on their customer and society, and to see this happen in six weeks is testament to the power of chat.”
E-Financial
Lawyers Sue CBN over One-Time BVN Phone Number Change

Incorporated Trustees of the Data Privacy Lawyers Association (DPLA), a group of legal experts and data privacy advocates and Etisang Solomon have filed a fundamental rights enforcement suit at the Federal High Court, Kaduna Judicial Division, against the Central Bank of Nigeria (CBN).

The suit, officially stamped by the court on April 8, 2026, seeks to nullify a CBN circular that restricts bank customers to a single lifetime amendment of phone numbers linked to their Bank Verification Numbers (BVN).
The circular titled “Addendum to the Revised Regulatory Framework for Bank Verification Number (BVN) Operations and Watchlist for the Nigerian Banking Industry,” was issued by the apex bank on March 12, 2026.
According to the provisions of clause (c) in that document, any amendment to phone numbers linked to a BVN shall be allowed only once, with the new provisions set to take effect from May 1, 2026.
Reacting to the CBN directive, legal experts and data privacy advocates argue that this timeline and the restriction itself violate multiple provisions of the 1999 constitution and the Nigeria Data Protection Act (NDPA).
They are seeking nine reliefs from the court, including declarations that the circular violates section 37 of the constitution regarding the right to privacy, Section 24(1)(e) and 34(1)(c) of the NDPA, along with orders nullifying the impugned clause, a perpetual injunction restraining the CBN from enforcing it, and a mandamus directing the CBN to review and amend the circular.
In an affidavit sworn on behalf of the applicants, Christopher Yange highlighted the practical dangers of the policy, noting that telecommunications providers frequently recycle, deactivate, or reassign numbers that have been lost or stolen.
He cited a report from the Foundation for Investigative Journalism (FIJ) to demonstrate that phone numbers are not static assets.
Furthermore, the legal experts and data privacy advocates also contend that if a customer’s number is compromised after their single permitted update, they would be permanently barred from correcting their financial records, leaving sensitive data such as transaction alerts and One-Time Passwords (OTPs) vulnerable to interception by third parties.
Olumide Babalola, Emmanuel Okpara, and Frank Ijege of Olumide Babalola LP, applicants’ counsel, in a detailed written address spanning over 12 pages, framed the case around three core legal issues.
They argued on the first issue that a phone number associated with a BVN transcends basic administrative data, serving instead as a vital conduit for financial security, including transaction notifications, OTPs, and authentication protocols.
To bolster this claim, they pointed to several legal precedents.
Among these was the 2021 Court of Appeal ruling in Digital Rights Lawyers Initiative v National Identity Management Commission (NIMC), which affirmed that constitutional privacy rights encompass the safeguarding of personal data.
Additionally, they referenced the 2025 decision in Omotayo versus Airtel Networks, where the Court of Appeal reiterated that the privacy of telecommunications and call records is protected under the constitution.
On the second issue,they argued that by permitting only a single update, the CBN essentially grants itself a permanent power of veto over a citizen’s right to correct their data, a move that directly contradicts the clear language of the law.
To support this claim, they referenced the 2024 High Court of Lagos ruling in Rebecca Temitope Bonje versus Guaranty Trust Bank Plc, which upheld the legal requirement for data precision and the right to rectification as mandated by the NDPA.
Concerning the third legal point, the applicants argued that the single-amendment restriction serves as a rigid, all-encompassing mandate.
They noted that it fails to consider valid circumstances like the loss or physical damage of a SIM card, switching service providers, the recycling of phone numbers, or moving to a new line for personal safety.
The legal team maintained that the apex bank could achieve its anti-fraud objectives through less restrictive measures, such as advanced identity checks, multi-factor authentication, or short-term account freezes for security verification, without compromising the fundamental rights of bank customers.
The affidavit further claims the CBN’s directive lacks good faith, citing a lack of public evidence or regulatory impact assessments.
It also highlights a failure to consult stakeholders across the banking, telecom, and data protection sectors, the absence of a structured appeal process for device loss or errors, and a general lack of alignment with the NDPA.
The lawsuit, pursues several key reliefs: a declaration that the circular is unconstitutional and breaches the NDPA; the nullification of clause (c) of the addendum; and a perpetual injunction against the phone number amendment limit.
Furthermore, it seeks a mandamus to compel the CBN to revise the circular in line with constitutional and data accuracy standards, alongside an order for the bank to implement a flexible and verifiable update framework.
E-Financial
Finance Minister Did not Admit Errors in New Tax Laws – PFPTRC

Presidential Fiscal Policy and Tax Reforms Committee (PFPTRC) has dismissed reports claiming that Taiwo Oyedele, minister of State for Finance, admitted errors in Nigeria’s new tax laws.

Taiwo Oyedele, minister of State for Finance,
In a statement posted on Sunday via Oyedele’s X handle, the committee described the reports as “misleading” and a misrepresentation of the minister’s comments.
“Our attention has been drawn to misleading media reports claiming that the Honourable Minister of State for Finance, Mr. Taiwo Oyedele has ‘finally admitted errors in the new tax laws.’
“These publications misrepresent the Minister’s statements, falsely alleging that he urged Nigerians to await the outcome of a ‘legislative probe’, a process that has long been concluded and the gazetted copies certified by the National Assembly published since early January 2026,” the statement said.
It warned that such narratives could distort public understanding of the reforms.
The committee said the minister, while speaking at a fireside chat during the Nigerian Bar Association Section on Legal Practice conference in Lagos, highlighted early gains from the tax reforms.
According to the statement, these include an increase in the number of informal businesses seeking registration with the Corporate Affairs Commission, as well as a rise in the number of registered taxpayers from about 10 million to over 100 million nationwide.
It attributed the outcomes to provisions in the new tax laws, including exemptions for small companies and low-income earners, as well as tax relief on essential goods and services.
“These impressive results stem from the robust design and progressive nature of the new laws,” the committee said, listing measures such as exemptions on food, education, healthcare, transportation and rent, as well as the introduction of a Tax Ombud to protect taxpayers’ rights.
The committee noted that Oyedele also acknowledged that no law is perfect and emphasised the need for continuous stakeholder engagement to address any gaps through future amendments.
“He, however, emphasized that no law is perfect. Therefore, ongoing stakeholder engagement is essential to identify and address any errors or gaps for appropriate legislative updates through Finance Bills as part of a continuous improvement process,” the statement said.
It urged the public to disregard what it described as sensational reports and rely on official sources for accurate information.
“We urge members of the public to disregard sensational headlines and twisted narratives and rely exclusively on official sources and credible media organisations for accurate information regarding the tax reform and other government policies,” the committee added.
E-Financial
Quest Merchant Bank Unveils New Brand Identity, Signalling Next Phase of Strategic Growth

Quest Merchant Bank Limited has unveiled its new brand identity, marking a significant step in the Bank’s ongoing evolution following its recent name change.

The refreshed identity reflects the Bank’s strategic direction as it deepens its role as a trusted partner to institutions and investors, providing insight-driven financial solutions and a disciplined approach to supporting long-term value creation.
With a strong legacy of execution and a deep understanding of key sectors, the Bank continues to differentiate itself through measured decision-making, strong risk management, and the ability to navigate increasingly complex market environments. The new identity brings these qualities into sharper focus, while signalling a renewed emphasis on growth, innovation, and relevance in a changing financial landscape.
Quest Merchant Bank remains focused on supporting clients across their growth journey, helping to unlock opportunities, structure transactions effectively, and provide the clarity required to make confident financial decisions in dynamic conditions.
Commenting on the development, the Ag. Managing Director/CEO, Afolabi Olorode, stated: “Our new brand identity represents an important step in our journey as Quest Merchant Bank. It reflects both who we are and where we are headed, an institution grounded in experience yet firmly focused on the future. As we continue to evolve, our priority remains to provide our clients with the clarity, confidence, and strategic support they need to achieve their long-term objectives.”
The refreshed identity will be progressively reflected across the Bank’s touchpoints, aligning its visual presence with its strategic ambition and ongoing investments in innovation, digital transformation, and service delivery.
Quest Merchant Bank remains focused on reinforcing its position as a leading merchant bank, trusted by institutions and investors to unlock value and deliver sustainable financial outcomes.
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