Telecom
Banks, Telcos, Passport Issuance Suffer as NIMC Portal Breaks Down
Thousands of telecommunication subscribers nationwide seeking to retrieve their lost Subscriber Identity Module (SIM) cards or acquire new lines temporarily have been left stranded, following a technical glitch in the National Identity Management Commission (NIMC) portal that has grounded SIM-related services.
The affected NIMC portal enables telecom firms, the Nigerian Immigration Service, banks and other organisations to verify the National Identity Number of their customers before attending to them, in line with the Federal Government’s directive, according to Punch.
Following the directive by the Nigerian Communications Commission (NCC) for the inclusion of NIN in the requirements for all new and existing SIM cards, telecom firms are required to synchronise their SIM registration portals with the NIMC portal in order to verify the details of their subscribers.
Downtime enters sixth day, MTN, Glo, Airtel, 9mobile suspend SIM replacement/acquisition
However, the downtime experienced over the past five days by the NIMC portal has made it almost impossible for telecom firms to sell new SIM cards or retrieve lost lines.
According to a source at MTN who spoke on condition of anonymity because she was not authorised to speak on the matter, the downtime in the NIMC network which occurred late on Tuesday has brought SIM-related services to a halt.
The source said, “NIMC made it compulsory that before we can register a customer, we have to verify their NIN. The agency gave us a back route to its server. We connect to the server to verify NIN. When we verify, it will bring the record of the customer (the information the customer gave to NIMC while registering for NIN). We have to confirm the information the customer gave NIMC against what we have. There’s a way we connect to the NIMC server. It is that server that has been down since Wednesday.
“Before now, we didn’t need NIN to do this. We just use the customer’s valid ID card and SIM pack. If the customer does not have that, a sworn affidavit is okay. However, the introduction of NIN has changed that.”
Speaking on how the development might affect the company’s revenue, the official said, “We have registration stores (centres) that attend to hundreds of customers on a daily basis. In my service centre, we attend to not less than 200 customers in a day. We can’t really estimate the amount we are losing. Sometimes, after retrieving their lines, some customers can buy as much as N30,000 airtime. Some can buy as much as N5,000 airtime. So, any day we don’t do business, one service centre can lose up to hundreds of thousands of naira.”
When Punch correspondents visited some service centres of the telcos, officials and customers narrated their ordeals.
When one of Punch correspondents paid a visit to a Glo retail outlet in Lagos, a myriad of frustrated subscribers could be seen inside and outside the premises of the service centre.
Some of the subscribers told our correspondent that they had visited the outlet for days on end but they were not attended to due to the NIMC portal glitch.
“Seriously I don’t understand, and I called them to ask if everything was okay before I came here. I came the other day and they told me the same thing,” a disgruntled subscriber said after being told SIM-related services was yet to be restored due to the NIMC server glitch.
In a chat with one of Punch correspondents, a top official at a Glo retail outlet, who also pleaded anonymity, confirmed that with the new directive by the NCC, all telcos are compulsorily required to verify the NIN details of all subscribers before registering their new SIM cards.
“The problem is with the NIMC server. Their server is down; we can’t connect with them. We don’t know when it will be back. All the telecoms (companies) have network but because of NIN verification, we can’t work. It is a Federal Government directive: without NIN, we can’t do anything. Even if you want to buy SIM and register, without NIN, you can’t do it.”
In the same vein, subscribers were seen at an Airtel office lamenting their inability to retrieve their GSM lines despite repeated attempts to do so during the week.
A subscriber, who identified himself as Tochukwu, said, “This is my second time here and they have been saying the same thing, that they don’t have network. They’re saying it’s because of this NIN something. It’s quite disappointing because after today which is Saturday, I won’t have chance to do this again.”
A member of staff at the Airtel office, who did not want to be named, said the NIMC portal downtime had grounded SIM-related services of telcos across the country.
“You cannot get a new SIM until next week because there is no network. It’s not all network. It is this NIN something. It’s because we have to use your NIN to register the SIM. It affects all the telecommunications (companies),” he said.
NIMC, telcos, other stakeholders meet
As the problem lingered, it was gathered that the NIMC officials held a meeting with telcos and other stakeholders over the development.
It was learnt that NIMC advised telcos to temporarily revert to the vNIN platform until it is able to sort out its technical difficulties.
A top official privy to the development said, “NIMC confirms its service is still down and it doesn’t have an estimated turnaround time from its service provider. Hence, it is looking for alternatives to restore services over the weekend. However, NIMC has proposed that we use vNIN in the interim which the industry kicked against based on technical readiness and process issues.”
However, the meeting held with NIMC resolved that telcos must uphold certain rules while the glitch lingers.
It said, “New registration and SIM swap without a prior verified NIN and linked to our Know Your Customer will not be allowed until full service is restored.
“SIM swap for a previously verified NIN that has been linked to our (telcoms) Know Your Customer will be allowed to proceed based on when approval letter is received from NCC today (Friday).
“New SIM registration (additional SIM for an existing subscriber with a previously verified NIN and linked to our (telcoms) Know Your Customer) will be allowed to proceed based on when approval letter is received from NCC today (Friday).”
As of the time of filing this report, it could not be verified if the approval has been received or not.
According to some telcos’ officials, there is a feeling of discontent among operators due to the technical readiness and bottlenecks that would be required to make the temporary switch to the vNIN.
It was gathered that the telcos had kicked against it when it was suggested initially.
It is understood that the vNIN, which involves generating tokens, is riddled with technical concerns which the telcos are not prepared to commit resources to, particularly given the fact that the switch to the vNIN platform will only be on a temporary basis until the NIMC server glitch is resolved.
“Nobody is prepared for that one (tokenisation). It was supposed to start in January, but they (telcos) were not ready. Now they’re trying to push tokens. It’s possible they deliberately collapsed this one so they can push people to tokens. I don’t know why they do that. There has been no proper training (in how to use the token system),” a top official of a telecom firm said.
Also, officials of the Nigerian Immigration Service told our correspondents on condition of anonymity that passport application process was delayed in some passport offices because the NIN verification process was stalled.
They said some passport capturing appointments might have to be rebooked over the development.
“The glitch at the NIMC portal affected passport application process during the week. There was a need to verify applicants NINs. This could not be done. It started since late on Tuesday,” an immigration official, who spoke on condition of anonymity, said.
Also, top officials of some banks said the development affected account opening during the past week as applicants who had NIN as their only means of identification could not be attended to.
“Banks have various portals for verifying IDs. Those with NINs could not be attended to because the portal was down,” an official of FCMB said on condition of anonymity because he was not authorised to speak on the development.
When contacted, the NIMC spokesperson, Kayode Adegoke, who preferred to revert via SMS, had not responded to text messages as at the time of filing this report.
However, a public statement issued by the NIMC late on Saturday linked the problem to a downtime as a result of a “maintenance service.”
However, checks with some of the telcos reveal that prior information about this maintenance was not communicated to them.
NIN verification service down due to maintenance, says NIMC
In a statement, the NIMC said its NIN verification service was down due to maintenance being executed by its service provider.
The statement was titled ‘NIMC NIN verification service temporarily unavailable.”
It read, “The National Identity Management Commission wishes to inform the general public that its NIN Verification Service is temporarily unavailable due to the maintenance service being carried out by one of the Commission’s network service providers.
“The NIMC wants to assure the public that verification and authentication services would be restored once the maintenance is concluded.
“The commission apologises for any inconveniences this might cause our esteemed customers, and all hands are on deck to ensure speedy restoration. Meanwhile, the public can make use of the alternative tokenisation verification platform.”
Adeolu Ogunbanjo, president, National Association of Telecoms Subscribers (NATCOMS) said the association was aware of the NIMC server downtime and had been duly informed that the situation was being handled.
He said, “I learnt it’s a network issue. It’s something they’re looking at. I called two operators, especially the regulatory officials and they said they were working on it and that it would soon be restored. It’s rather unfortunate, but what do you do? I’m sure NCC knows about it.
“What I’ve not done is to talk to the NCC, and that is because the operators have said it’s an issue they are addressing. I want to go to Alausa tomorrow to find out what is happening apart from what the operators have told me.”
Nigerian Communications Commission (NCC) has reiterated its commitment to safeguarding telecommunications infrastructure across the country, in line with President Bola Tinubu’s Executive Order, which criminalises the vandalism, theft or obstruction of critical national infrastructure.
The Commission noted that the enforcement drive is aimed at curbing the growing incidence of sabotage at telecom sites, which continues to degrade the quality of network services nationwide.
Speaking during a courtesy visit by the Executive of the Nigeria Union of Journalists (NUJ), Federal Capital Territory (FCT) Council to the Commission’s headquarters in Abuja, Mrs Nnenna Ukoha, head of Public Affairs at the NCC, reaffirmed the Commission’s resolve to act.
She stated, “President Tinubu signed the Executive Order on 24th June 2024, declaring telecom infrastructure as Critical National Information Infrastructure (CNII). The NCC is now mandated to implement this order fully, and anyone found tampering with these facilities will face the full weight of the law.”
Mrs Ukoha, who represented Dr Aminu Maida, executive vice chairman and chief executive officer, added that the NCC has launched a nationwide awareness campaign to sensitise the public about the significance of protecting critical national infrastructure, including telecom, energy and transport facilities.
Expressing concern over rampant damage, she said, “The destruction of fibre cables, theft of generators and fuel, and removal of key components from telecom base stations have become all too common. These acts directly affect the quality of service that millions of Nigerians depend on.”
She identified three major challenges undermining telecom service delivery:
Vandalism and Theft: “We are witnessing frequent attacks on telecom sites. These lead to service outages and cost operators billions in repairs.”
Restricted Site Access: “Operators face obstruction from local communities, touts and even some government officials who demand levies, making it difficult to access sites for maintenance and refuelling.”
Road Construction Damage: “Ongoing road projects often result in accidental damage to underground fibre cables, further compounding the situation.”
Responding to public complaints about fast-depleting data, Mrs Ukoha clarified that “mobile network operators do not steal users’ data. What many people experience is due to automatic app updates, background processes, and hotspots being shared unknowingly.”
She advised users to be proactive: “We encourage consumers to review their phone settings, limit background data, turn off auto-play videos, and regularly change hotspot passwords.”
Commending the media, she added, “Journalists play a vital role in educating the public. We appreciate your efforts and urge continued partnership in disseminating accurate, impactful information.”
She also revealed the Commission’s drive to improve digital inclusion: “The NCC is committed to supporting underserved communities with affordable internet access and has commenced specialised training for journalists, particularly senior editors in Lagos and Abuja.”
Mrs Ukoha emphasised collaboration with government agencies to reduce infrastructure damage: “As construction projects expand nationwide, we must work together to prevent unnecessary damage to telecom assets.”
Also speaking, Mallam Yakubu Musa, head, Corporate Communications, NCC, reinforced the importance of the media in the telecom ecosystem.
He said, “Our partnership with the press is key to promoting transparency, building consumer trust, and supporting regulatory compliance.”
In her remarks, Comrade Grace Ike, chairman, NUJ FCT, commended the NCC’s regulatory efforts and expressed interest in deeper collaboration.
She stated, “We look forward to partnering with the NCC on media training, expanding internet access for journalists, and enhancing public awareness. We also seek your support for our forthcoming Press Week and capacity-building programmes.”
She continued, “The NUJ recognises the importance of digital tools in journalism. Equipping media professionals with access and knowledge will strengthen democratic engagement and promote good governance.”
The NUJ delegation, comprising key executives and media team members, reiterated its commitment to working closely with the NCC to promote national development.
This enforcement initiative—anchored on President Tinubu’s July 2024 Executive Order—provides a solid legal framework for protecting vital telecom infrastructure and ensuring uninterrupted communication services.
Telecom
Africa’s Lawmakers Commit to Strengthening AI, Digital Health and Smart Manufacturing Frameworks
The Pan-African Parliament (PAP) and the African Population Health Research Center (APHRC), in collaboration with the GSMA, have concluded the first Africa Digital Parliamentary Summit focused on building legislative capacity in Artificial Intelligence (AI), data protection, digital health and smart manufacturing, in a bid to promote evidence-based policy-making for Africa’s digital future.
The three-day Summit, held from 9-11 July in Lusaka, convened over 20 Members of Parliament from the Pan-African Parliament Committees on Transport, Industry, Communications, Energy, Science and Technology, and Health, Labour and Social Affairs and was opened by the Zambian Minister of Technology and Science, Honourable Felix Mutati. Strategic partners in attendance included AUDA-NEPAD, Africa CDC, ECOSOCC, and the African Peer Review Mechanism (APRM).
This concluded with the publication of the Lusaka Declaration outlining shared priorities and next steps for ensuring Africa’s digital transformation is inclusive, responsible and grounded in evidence-based policy.
The Lusaka Declaration recognised the vital role of Members of Parliament in shaping laws and policies that drive the continent’s development. The Digital Parliamentary Summit offered a timely platform to enhance the knowledge and capacity of Parliamentarians on critical aspects of digital transformation.
A key highlight of the Summit was the consideration and discussion with Parliamentarians on the draft Africa Digital Health and Smart Manufacturing reports developed by APHRC and the GSMA.
Both reports will be submitted to the Plenary of the PAP when Parliamentarians of the 55 member states of the African Union meet in Midrand later this month on the occasion of the 5th Ordinary Session of the 6th Legislature of the Pan-African Parliament.
Honourable Behdja Mokrani, Chairperson of the Pan-African Parliament Committee on Transport, Industry, Communications, Energy, Science and Technology said “Against the backdrop of global economic uncertainties and the accelerating pace of technological disruption, this Summit has highlighted the critical need to equip African legislators with the foresight and capabilities required to navigate the Fourth Industrial Revolution.
The capacity-building component of the Summit, along with the presentation of the Africa Digital Health and Smart Manufacturing Reports by APHRC and GSMA, reinforced the importance of African policymakers acquiring the relevant skills to address policy issues related to digital transformation – particularly in the areas of Digital Health and Smart Manufacturing – in alignment with the African Union’s Agenda 2063.
Anthony Mveyange, Director of Programs, Synergy, African Population Health Research Center adds “At APHRC, we firmly believe that digital health is a transformative force, holding immense potential for Africa to ‘leapfrog’ traditional development pathways.
This Summit powerfully demonstrates how, by leveraging AI alongside advancements in digital health and smart manufacturing, we can accelerate socio-economic progress and foster deeper continental integration, directly aligning with the ambitious goals of the African Union’s Agenda.”
Key themes explored during the Summit included:
- The potential of AI-driven digital health to accelerate universal health coverage through better data integration and cross-border information exchange
- The role of smart manufacturing in enhancing industrial resilience and job creation through automation and IoT
- The need for harmonised, Africa-led data governance frameworks to ensure responsible AI development and protect privacy and human rights
“AI, digital health, and smart manufacturing have the potential to transform Africa’s economies and improve lives – but unlocking that potential requires the right policy environment.
“This Summit is an important step in equipping lawmakers with the tools to shape secure, inclusive and future-ready digital economies” said Kenechi Okeleke, Senior Director, Regional, Social and Policy Research, GSMA.
Participants reaffirmed their commitment to advancing digital transformation through coordinated reforms, including:
- Strengthening STEM education and digital literacy among policymakers
- Embedding ICT training in public service development
- Establishing cross-sector collaboration between the health, trade and ICT sectors
- Creating enabling conditions for investment in advanced connectivity infrastructure
Draft findings presented during the Summit estimate that Africa’s digital health market could reach $6.5 billion by 2030 under an optimistic scenario, highlighting the urgent need for policy alignment to maximise impact and drive inclusive growth.
The Summit also set out a roadmap for ongoing engagement between the Pan-African Parliament, APHRC and the GSMA, including the establishment of ‘Evidence-to-Policy’ resource units, sustained capacity-building efforts, and regional forums to harmonise legislation on AI, digital health, and data governance across Africa.
Kashifu Inuwa, director general of the National Information Technology Development Agency (NITDA) has called on business leaders to embrace artificial intelligence (AI) as a collaborative partner in driving innovation and economic growth, rather than viewing it as a threat to human jobs.
Speaking during a high-level panel session titled “Builders of the New Nigeria – Stories of Scale, Grit, and Innovation” at the BusinessDay CEO Forum Nigeria, held in Lagos, Inuwa challenged the conventional notion of AI as merely an automation tool, and encouraged CEOs and business leaders to view AI as a thought partner and a strategic ally in generating innovative ideas, discovering new business models, and creating competitive advantages in a rapidly evolving global economy.
“I see artificial intelligence not just as a tool, but as a thought partner,” he said, urging business leaders to integrate AI into their operations not as a replacement for human input, but as a collaborator that can unlock new levels of productivity and creativity.
He explained that while AI can outperform humans in certain tasks, its primary function should not be seen as replacing human workers.
Instead, it is poised to take over specific processes and skills currently relied upon to accomplish routine tasks. This shift, according to him, requires business leaders to reposition themselves at the center of this technological evolution.
“The key is to position yourself at the center of this collaboration. Yes, AI can outperform humans in many tasks, but it will not replace you or me. What AI will replace are the skills and processes we rely on today to perform our work.”
Inuwa emphasised the need for CEOs and decision-makers to proactively redefine their roles in an AI-driven world by evolving their capabilities to work effectively alongside intelligent systems.
He highlighted the importance of learning how to collaborate with AI, rather than competing against it, as the surest way to remain relevant and successful in the digital age.
To get the best out of AI, Inuwa advised that businesses should approach AI systems by assigning them specific roles or personas based on the context of their usage. Whether as a virtual lawyer, doctor, co-founder, or advisor, he said assigning a clear role to AI makes its interaction with humans more purposeful and productive.
Despite his optimism about AI’s potential, Inuwa cautioned that AI systems must be approached with vigilance. He warned business leaders not to assume AI is always accurate or ethical by default, stating that AI should always be treated as the “worst version” of itself until it proves otherwise.
“This is where government’s role becomes critical. As regulators, we need to create policy labs where we can test AI technologies in safe, controlled environments. We must evaluate them thoroughly to ensure they are safe, ethical, and reliable,” he added.
He noted that NITDA has adopted a progressive regulatory approach centered on collaboration, experimentation, and co-creation. Rather than imposing restrictive regulations out of fear or uncertainty, the agency works hand-in-hand with innovators, startups, and the private sector to experiment with emerging technologies like AI.
According to Inuwa, the insights gained from such collaborative initiatives help government agencies like NITDA establish clear, evidence-based benchmarks and policies that both support innovation and safeguard public interests.
“This is our approach to regulation. Rather than rushing to regulate based on fear, we collaborate with the private sector to experiment, learn, and build together.
“We co-create solutions, then use the lessons from these experiments to establish clear benchmarks that will inform future frameworks, guidelines, and regulations,” he added.
Inuwa said, “Nigeria is setting a precedent for balancing technological innovation with societal responsibility, enabling businesses to thrive while ensuring that new technologies benefit the broader society.”
“Our aim is to create an environment where businesses can innovate responsibly, while ensuring society as a whole benefit from these new technologies,” he concluded.
The BusinessDay CEO Forum Nigeria attracted an influential audience of business executives, entrepreneurs, policymakers, and thought leaders from across the country. The event served as a platform for high-impact conversations on scaling businesses, building resilience, and driving sustainable innovation in Nigeria’s challenging economic climate.
Throughout the session, panelists shared personal stories of perseverance, discussed strategies for business growth, and explored how technologies like AI, digital payments, and data analytics are shaping Nigeria’s future economy.
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