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Banks to Invest $16Bn in Branch Transformation in 2017- Report

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Godwin Emefiele, CBN Governor
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A study commissioned by Wincor Nixdorf AG predicts that in 2017, banks worldwide will invest approximately $16 billion in branch transformation and related technologies, a company news release said. The study was conducted by IT market research and consulting company International Data Corp.

Jens Bohlen, a member of the Wincor Nixdorf board of directors with responsibility for the company’s global banking business, presented results from the study at the company’s international management seminar Oct. 22–24 in Istanbul. He said that the bank branch continues to be a valuable delivery channel, but it must transform itself.

Key factors in the success of branch transformation projects, according to the study, are differentiation in branch type within the branch network, an improved customer experience, and the option of carrying out cash and other standard transactions quickly and easily.

“Worldwide demand for automation technology is rising,” said Wincor CEO Eckard Heidloff. “We want to support banks around the world through software in particular in implementing branch transformation projects, optimizing omnichannel sales and improving the customer experience.

Wincor Nixdorf hopes to double its software sales over the medium term to some 600 million euros ($762.5 million), the release said.

The IDC study, “Integrating the Branch in the Digital World,” maintains that the success or failure of a branch network is dependent on its acceptance by the customer.

Not only do branch, online and mobile channels need to offer perfect service individually, but they also must be completely integrated into the digital world, which is where more and more customers spend their time and manage their banking business.

It’s an enormous challenge, but experience shows that customer satisfaction increases when the branch infrastructure is improved, the release said.

“The results of the IDC study suggest that an optimally positioned branch network and the use of the latest technology can bring a 25 percent increase in customer contacts with a simultaneous gain in efficiency of around 30 percent,” Bohlen said.


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E-Financial

FG Moves to End Double Taxation

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Federal government has started new efforts to improve tax collection in the Federal Capital Territory (FCT) and stop the problem of multiple taxation.

FG Moves to End Double Taxation

Mr. Taiwo Oyedele, minister of Finance and coordinating minister of the economy, disclosed this after a meeting with Nyesom Wike, minister, FCT, on Sunday.

According to Oyedele, the meeting focused on strengthening cooperation between the Ministry of Finance and the FCT Administration to support development projects in Abuja.

A major part of the discussion was how to improve tax administration in the territory.

He explained that the proposed tax harmonisation would create a more coordinated tax system, reduce the burden of multiple taxes on residents and businesses, and improve government revenue collection.

Oyedele said the plan is in line with the new tax reform law and is expected to help accelerate development across the FCT.

“The two ministers also reviewed plans to harmonise tax administration within the FCT,” he said.

He added that the initiative would eliminate multiple taxation while ensuring that government revenue is collected more efficiently.

The meeting also examined ways to strengthen collaboration on infrastructure projects across Abuja.

According to Oyedele, discussions centred on supporting the FCT’s ongoing infrastructure renewal programme.

He commended Wike’s approach to development, noting that the minister has focused on completing long-abandoned projects rather than starting new ones.

Oyedele said this strategy is helping to unlock economic and social benefits for residents by bringing stalled public projects back into use.

The proposed tax harmonisation is expected to make tax administration easier for individuals and businesses operating in the FCT while aligning Abuja’s revenue system with the provisions of the new tax reform law.

 


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Standard Bank Targets $15.4b SME Growth in Nigeria, Others with Trade Expansion Drive

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Standard Bank Group has identified Nigeria and four other markets as strategic growth hubs as it seeks to tap into $15.4 billion revenue opportunity driven by expanding small and medium-sized enterprises (SMEs) and rising intra-African trade.

The bank disclosed the plan through Bill Blackie, the Chief Executive Officer of its Business and Commercial Banking (Standard Bank Group) division, who outlined the lender’s growth strategy in an interview with Bloomberg.

Under the strategy, Standard Bank will deepen its presence in Nigeria, Ghana, Kenya, Uganda and Tanzania while consolidating its dominance in South Africa. The five markets account for about 85 per cent of the estimated revenue opportunity available to the group’s BCB operations.

The expansion forms part of the lender’s broader ambition to accelerate earnings growth through 2028, leveraging increasing demand for banking services among businesses across the continent.

According to Blackie, the BCB division has recorded robust growth over the past five years, supported by rising business activity and greater demand for financial services across Africa.

He said the division doubled both headline earnings and return on capital between 2020 and 2025, with return on capital increasing from 19 per cent to 38 per cent during the period.

Earnings from operations across the continent also expanded at an average annual rate of 30 per cent.

Building on this performance, the bank is targeting compound annual growth of between eight and nine per cent through 2028, although Blackie expressed confidence that growth could reach double-digit levels as the strategy gains traction.

A key pillar of Standard Bank’s growth strategy is expanding support for SMEs and mid-sized businesses, which account for most enterprises across Africa.

The bank is particularly positioning itself to benefit from opportunities created by the African Continental Free Trade Area (AfCFTA), which is expected to accelerate economic integration and cross-border commerce across the continent.

According to the International Trade Centre, nearly half of Africa’s small businesses export to other African countries, compared with only 14 per cent of larger firms, underscoring the critical role of SMEs in driving regional commerce.

The lender is also leveraging its extensive African footprint and strategic partnership with the Industrial and Commercial Bank of China (ICBC) to attract businesses seeking access to international markets, particularly China.


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NAICOM’s 18 Months Management Spill @ African Alliance Ends

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The National Insurance Commission (NAICOM) has handed over the management of African Alliance Insurance Plc to a newly constituted board nominated by shareholders.

‎The move ends a regulatory intervention that rescued the troubled insurer from the brink of collapse.

The development marks a major milestone in the insurance industry’s efforts to strengthen policyholders’ protection and restore confidence in the sector, following months of intensive regulatory oversight aimed at stabilising the company.

NAICOM had stepped into the affairs of African Alliance Insurance in October 2024 after the insurer was hit by severe liquidity constraints, mounting annuity payment arrears, unresolved claims obligations, regulatory infractions and reputational challenges that threatened its survival and eroded public trust.

‎Speaking at the handover ceremony, Commissioner for Insurance, Olusegun Omosehin, said the intervention had achieved its primary objectives of restoring operational stability, settling outstanding liabilities and protecting the interests of shareholders and annuitants.

Omosehin said a successful turnaround demonstrates the regulator’s commitment to safeguarding the insurance industry while ensuring that policyholders do not bear the consequences of corporate distress.

He also highlighted the significance of the newly enacted Nigerian Insurance Industry Reform Act (NIIRA) 2025, describing it as a game-changer for the sector.

The Commissioner observed that had the fund been in existence before the African Alliance’s crisis, it would have helped to cushion the impact on policyholders by facilitating the timely settlement of legitimate claims and annuity obligations.

He charged the new board to uphold high standards of corporate governance, transparency and regulatory compliance, while prioritising prompt claims settlement, sound solvency management and prudent business practices.

Industry stakeholders view the successful rehabilitation of African Alliance as a test case for regulatory intervention in Nigeria’s insurance sector, particularly at a time when operators are under pressure to strengthen their capital base, improve governance standards and rebuild public confidence.

During its tenure, the NAICOM appointed an interim board to restore liquidity through the recovery of trapped dividend funds and other inflows, settled a significant portion of annuity arrears and legacy claims, facilitated the transfer of the company’s annuity portfolio, completed forensic and actuarial reviews and addressed several regulatory and operational challenges. ‎


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