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Breaking Down Barriers to Voter Engagement: The Success Story of Infobip and Yiaga Africa

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In an effort to drive more meaningful voter engagement in Nigeria’s 2023 general elections, Yiaga Africa, a leading non-partisan, non-profit organisation, partnered with Infobip, a global cloud communication company to implement an innovative WhatsApp conversational chatbot solution to better connect with, and educate voters across the country.

A first-of-its-kind project for Infobip in Africa, the voter education chatbot named #MyElectionBuddy was developed to provide critical election-related information to the citizens of Nigeria, in line with Yiaga Africa’s drive to increase voters’ education and citizen engagements.

Isaac Akanni, Customer Growth Manager for Africa at Infobip Nigeria, who led the project implementation, noted that this election is crucial for the country, and concerned organisations like Yiaga Africa have worked hard to ensure that eligible voters have all the right information they need to cast their vote at the polls.

Lack of information

“Even though large numbers of people usually register to vote, a relatively lower number turn out in the polls. This is because people often struggle to obtain information about how to cast their votes, where to vote, how to get or renew a voter’s card, or which polling unit they fall under,” he says.

“Voter education was therefore the biggest challenge Yiaga Africa was looking to solve, and they wanted to address it through a comprehensive WhatsApp-driven chatbot that would reach many people.”

The developed chatbot can answer an array of users’ questions and links to the official electoral websites where voters can find external information, like election results.

Global Presence, Local Reach

Akanni explains that after being appointed to the project, Infobip completed implementation by 1 February 2023, amidst very tight timelines.

“With time, we will continue to improve the chatbot and its functionality. However, the user feedback has been positive since the launch, clocking thousands of active users.

Akanni says Yiaga appointed Infobip based on the strength of its solutions and local presence. Infobip gave them a good understanding of the technical requirements to deploy a project of this scale and local insights into the kind of user experience and content that would resonate with Nigerians. One initiative that resonates with the public is the inclusion of a pledge for peace. This feature allows users to win a peace badge for pledging to keep things peaceful and non-violent during the election process.

“We are very honoured to be associated with a prestigious organisation like Yiaga Africa, which has promoted participatory democracy, human rights, and civic participation in Nigeria through its numerous initiatives. With the fantastic relationship we have built with this project, we are confident that we will continue to work together to explore other use cases to help them achieve all their objectives in Africa.”

According to Mark Amaza, Senior Communications Officer at Yiaga Africa, the chatbot increased voters’ confidence in participating in the elections.

“The WhatsApp chatbot enabled us to reach thousands of voters with accurate and timely information in the 2023 Nigerian elections. This information ranged from understanding the electoral process, locating their polling locations, and knowing how to track election results.”

Amaza says they especially appreciate how the Infobip team supported them with the development and launch of the project.

“Infobip ensured that we understood how the chatbot would work and built our capacity to maintain it as an important communication channel for our organisation. Importantly, they were always prompt to respond to inquiries and troubleshoot problems, providing us with 24/7 support.”

You can access the #MyElectionBuddy chatbot by messaging +234 (0) 906 283 0860 on WhatsApp or clicking wa.me/+2349062830860.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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IATA Drops Bombshell: Nigeria Among World’s Most Expensive Countries to Run an Airline

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International Air Transport Association (IATA) has identified Nigeria as one of the most expensive countries in the world for airline operations, citing high taxes, charges and operational costs that continue to weigh heavily on local carriers.

IATA Drops Bombshell: Nigeria Among World's Most Expensive Countries to Run an Airline

IATA’s Regional Vice President for Africa and the Middle East, Kamil Al-Awadhi, disclosed this during the association’s Annual General Meeting held in Rio de Janeiro.

Al-Awadhi said that although Nigeria’s Minister of Aviation and Aerospace Development, Festus Keyamo, had been pursuing reforms aimed at improving the aviation sector, airlines operating in the country still faced enormous cost pressures.

According to him, the high-cost operating environment has continued to affect the profitability and competitiveness of Nigerian airlines, making it difficult for the industry to realise its full potential.

He noted that excessive taxes, regulatory charges and other operating expenses remained major obstacles to airline growth across the region, with Nigeria ranking among the most challenging markets from a cost perspective.

Al-Awadhi urged member states of the Economic Community of West African States to adopt a proposed 25 per cent reduction in aviation taxes and charges to ease the burden on airlines and passengers.

According to him, lowering taxes and charges would reduce airfares, stimulate passenger traffic and strengthen the competitiveness of carriers operating within West Africa.

He stressed that a more supportive policy environment was critical to unlocking the economic benefits of aviation, including increased trade, tourism and regional integration.

Industry stakeholders have consistently advocated lower taxes and regulatory fees, arguing that the current cost structure makes air travel less affordable and limits the growth of the sector.

IATA’s latest remarks add to calls for governments in West Africa to implement policies that will promote a more sustainable and competitive aviation industry across the region.


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NASENI Trains 50 Women in Kano on Renewable Energy Technologies Under She-Powers Initiative

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The National Agency for Science and Engineering Infrastructure (NASENI), under the leadership of its Executive Vice Chairman/CEO, Khalil Suleiman Halilu, has trained 50 women in Kano State on inverter and battery technologies through its She-Powers Energy Initiative.

NASENI Trains 50 Women in Kano on Renewable Energy Technologies Under She-Powers Initiative

The three-day programme, held at the Technology Incubation Centre, Farm Centre, Kano which ended yesterday, was designed to equip participants with practical renewable energy skills, promote women-led enterprises, and enhance sustainable livelihoods.

 The initiative forms part of NASENI’s broader commitment to empowering women, creating economic opportunities, and expanding participation in Nigeria’s growing clean energy sector. It also aligns with the Renewed Hope Agenda of President Bola Ahmed Tinubu by supporting job creation, entrepreneurship, and inclusive economic development.

 Through targeted interventions such as the She-Powers Energy Initiative, NASENI continues to demonstrate its commitment to leveraging technology and innovation to improve lives and drive sustainable development across the country.

Photos: Participants at the She-Powers Energy Initiative training organised by the National Agency for Science and Engineering Infrastructure (NASENI) held at the the Technology Incubation Centre, Farm Centre, Kano yesterday.


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Good News for DStv Users: Watch over 160 Channels Without Paying Extra

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MultiChoice Nigeria has launched a month-long promotional campaign tagged “Open Time”, offering eligible DStv subscribers access to higher viewing packages at no additional cost.

Good News for DStv Users: Watch Over 160 Channels Without Paying Extra

The promotion, which runs from June 1 to June 30, 2026, is aimed at rewarding existing customers, reconnecting subscribers and attracting new users across Nigeria.

Under the initiative, active subscribers on selected lower-tier packages, including Compact and Compact+, will automatically be upgraded to higher viewing tiers, with some customers gaining temporary access to Premium content during the promotional period.

According to the company, eligible subscribers will not be required to register or manually activate the offer, as upgrades will be applied automatically once subscription payments are confirmed.

In a statement announcing the campaign, MultiChoice said the initiative was designed to provide customers with access to a wider range of entertainment content and enhance viewing experiences.

“The Open Time initiative is a simple way for our customers to enjoy more of the stories they love and discover new content across genres, as long as their accounts remain active during the period,” the company stated.

The DStv Premium package, which currently costs N44,500 per month, offers access to more than 160 channels, including sports, movies, documentaries, children’s programming, news and lifestyle content.

MultiChoice said the offer applies to subscribers who maintain active accounts throughout the campaign period.

The company added that the promotion forms part of efforts to enhance customer value by providing broader access to entertainment content, including drama, sports, action and children’s programmes.

To participate, subscribers are required to make payments through approved channels such as the official DStv website, the MyDStv mobile application, USSD banking platforms and authorised payment agents.

The company clarified that all promotional upgrades would automatically expire at the end of June, after which subscribers would revert to their original subscription packages.

Industry analysts say the campaign comes amid increasing competition within Nigeria’s pay television and streaming market, where service providers are introducing incentives and value-added offerings to attract and retain customers.

MultiChoice said the initiative reflects its commitment to delivering quality entertainment and ensuring subscribers enjoy greater value from their subscriptions.


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