E-Business
CBN to Engage Private Firms in Cash-less Campaign

Central Bank of Nigeria (CBN) is to engage private firms in an attempt to rev up the cashless economy campaign which has been met with lethargy and sabotage, Nigeria CommunicationsWeek can now reveal.
Apparently piqued by a recent report Electronic Payment Providers Association of Nigeria (EPPAN) which stated that 92 per cent of Nigerians are unaware of the cashless policy, the apex bank is said to have to engage private consulting firms for technical advice and to provide solutions in the areas of consumer education.
Nigeria CommunicationsWeek recalled that the outcome of a research commissioned by E-PPAN; a non-profit organization representing the Nigerian e-payment industry and its body of stakeholders, indicated that despite the communication strategies and various fora that CBN have put in place to educate Nigerians on the cashless policy, only a handful of consumers at the lowest part of the market ladder are in tune with the trend.
The report found that 48 per cent of respondents had never used their cards in the last six months for any type of shopping, while 81 per cent of the respondents had not used their cards for online transaction.
Onajite Regha, executive secretary of E-PPAN, said all the numerous newspapers adverts on Cashless Lagos only amounts to eight per cent of awareness for consumers.
The study further showed that about 68 per cent of consumers and 59 per cent of merchants surveyed thought Nigeria was not ready for a cashless economy, while the other 58 per cent consumers used their electronic payments in the last six months, the study found that 48 per cent of respondents used it only for withdrawing cash.
The source said CBN is not finding it funny with the remarks and attacks on its corporate image, particularly from economic experts who ought to be part of the campaign.
“Infact, CBN is not leaving any stone unturned in the cashless policy campaign. It has perfected plans to engage some private firms, who are thought out as credible and have engaged aggressive programmes in the recent past geared towards educating the public.
“The challenge has been that those who are seen as supposed to help in educating the public have resorted to making impassive statements, especially such that agitate the system. So, in no distant time, the apex bank will be segmenting the country into possible six zones, just like the already existing geo-political zones.
Although, the source who preferred anonymity could not list names of the companies due to security reasons, he however remarked that CBN had met with the private firms, mostly from e-payment and e-banking platform whose credentials are strong in the areas of consulting, training and workshops, conferences and exhibitions as well as specialized industry journal publication, research and e-payment solution project execution and management.
Before now, Tunde Lemo, the CBN’s deputy governor, Operations, had explained that the apex bank has since commenced aggressive campaign on the policy in Lagos through newspapers and television advertisements, as well as radio jingles in English, Pidgin English and vernacular, targeted at the market women.
The pilot scheme of the policy commenced in Lagos last January and is expected to be extended to the Abuja, Port Harcourt, Kano and Aba by January 2013.
The CBN has also granted partial exemption to revenue collection ministries, departments and agencies (MDAs) of the federal and state governments on lodgments for accounts operated by them, for the purpose of revenue collections only.
In same vein, the apex bank had exempted all donor agencies and embassies in the country from penalties and charges on cash withdrawal and deposits with regards to the cash-less policy project.
Lemo decried the absence of a unique national identity system in the country as a major challenge that may affect the policy.
“Part of what we are doing with electronic banking is also to eliminate corruption, terrorism. In Kenya, an average Kenyan is identified. There is a national identification for everybody, which is linked to your bank account and every other thing, including your international passport. But in Nigeria, that doesn’t exist yet, that is why you can rob Peter to pay Paul. You can dupe one bank today and reappear in another area under another name and then life continues.
“But what we intend to do with the Nigerian Identity Management System (NIMS) is that we will have every Nigerian registered with a unique identification that will be linked to your bank account, your voter card and every other thing you do, such that there will be a robust data bank that every bank can use.
“And when that happens, the benefit is that you will have a credit history. You can go to any bank and request for loan and at the press of the button, all the details of your commercial transactions will be screened and so the bank can take an informed decision on whether you are credit worthy or not. And that is what is used to unleash the opportunity in consumer credit all around the world,” he had explained
E-Business
Study Reveals 83% of Employees Stay Connected to Work During Time Off, Fuelling Digital Anxiety

A new Kaspersky survey undertaken in the Middle East, Turkiye and Africa (META) region reveals that digital anxiety is becoming a defining feature of modern work culture, as employees don’t disconnect even during their free time and vacations.

According to the findings, 83% of respondents keep an eye on work tasks outside working hours. An overwhelming 85% reply to all work-related messages in instant messaging apps, while the same share (85%) check work emails during their time off – and 81% admit they are responding to work emails while on vacation or in their personal time.
The pressure to remain constantly available is contributing to heightened stress levels in the workplace. Other sources of stress include work issues, for example, 43% experience anxiety after accidentally sending a random message to a work chat.
Interestingly, not all digital mishaps are perceived equally: 40% report that they take it calmly when they send an unfinished email, proving that some mistakes are considered less damaging than others.
Blurred boundaries between professional and personal life, combined with instant communication tools, are intensifying feelings of constant monitoring and fear of making digital errors.
More than a third (36%) of respondents say they feel extremely uncomfortable or even scared if their boss notices them scrolling through social media at work instead of working. The “always-on” culture may undermine employee well-being, increase burnout risks, and reduce overall productivity in the long term.
“Digital anxiety doesn’t just affect employee well-being – it can also increase cybersecurity risks for organisations. When people feel constant pressure to respond immediately to messages and emails, they are more likely to act impulsively, without carefully verifying links, attachments, or sender identities.
This urgency can make employees more vulnerable to phishing, and other scams using social engineering techniques,” comments Brandon Muller, Technical Expert at Kaspersky.
Kaspersky recommends employees to follow the below tips to avoid digital anxiety and associated cyber risks:
- Slow down before clicking or replying. Digital anxiety can trigger automatic reactions. A short pause to check sender details, URLs, or attachments can prevent security breaches.
- Treat urgency as a red flag. Cybercriminals often exploit pressure and fear. Always verify unexpected or urgent requests before responding.
- Avoid handling sensitive information on unsecured networks. Public Wi-Fi, often used when working outside regular hours, increases exposure to cyber threats. Mobile network and VPN should be applied in such cases.
- Use technologies that will help reduce risks. For example, Kaspersky Premium offers AI-powered anti-phishing features designed to help warn of potential threats.
Businesses can reduce cybersecurity risks related to employees’ digital anxiety by providing regular cybersecurity training that helps staff recognise threats and respond correctly even under stress.
At the same time, organisations should use robust cybersecurity solutions to minimise the impact of human error. Kaspersky Next’s adaptable and robust cloud-native protection, underpinned by an unequalled cybersecurity track record, is one of such products.
Protection solutions for mail servers, such as Kaspersky Security for Mail Server, with anti-phishing capabilities, help to additionally decrease the chance of infection through a phishing email.
E-Business
FG Approves Electric Buses for Civil Servants, Pushes Local Auto Growth

Federal Government of Nigeria has approved the acquisition of electric buses for civil servants as part of efforts to promote cleaner transportation and boost local vehicle manufacturing.

The development was disclosed in Abuja by Joseph Osanipin, Director-General of the National Automotive Design and Development Council (NADDC). Osanipin said the buses would be sourced from local assemblers to strengthen domestic production and stimulate growth in Nigeria’s automotive sector.
He stated: “The initiative is aimed at encouraging the transition to cleaner mobility while creating opportunities for local manufacturers.” According to him, the government has also procured charging infrastructure that will be deployed across parts of the country to support the adoption of electric vehicles.
As part of broader efforts to develop the sector, the council is establishing the Nnewi Automotive Development Park in Anambra State. Osanipin explained: “We are developing the Nnewi Automotive Development Park where we will provide the necessary infrastructure so that users of the park can share facilities.”
He added that the shared infrastructure model would enable investors and manufacturers to operate without bearing the full cost of setting up independent facilities. The council is also seeking additional investment to accelerate the development of the park and attract more industry participants.
Osanipin urged Nigerians to support locally assembled vehicles, noting that increased patronage would help create jobs and drive economic growth. He said the council is providing training to manufacturers and stakeholders to enhance local production of vehicle components such as batteries and tyres.
“The move will reduce import dependence, create employment opportunities, and contribute to the country’s Gross Domestic Product,” he said. The NADDC is also working with the Bank of Industry Nigeria to facilitate the disbursement of the National Automotive Development Fund to qualified stakeholders.
E-Business
Jumia Reaffirms Commitment to Consumer Trust on World Consumer Rights Day

As the global community commemorates World Consumer Rights Day, Jumia Nigeria joined industry leaders, regulators, and consumer advocates at the Lagos Marriott Hotel, Ikeja, for a high-level panel session hosted by the Lagos State Consumer Protection Agency (LASCOPA) on Tuesday, March 17, 2026.

Speaking during the session, Peters Afebuame, Group Head of Content and Production at Jumia, highlighted Jumia’s comprehensive approach to protecting consumers from counterfeit or adulterated products on its marketplace, noting that the company has implemented structured checks and technology-driven systems across the entire product lifecycle, from seller onboarding to post-listing monitoring, to safeguard product authenticity.
“Ensuring product authenticity on our platform requires a combination of technology, policy enforcement, and continuous seller engagement,” he stated.
“At Jumia Nigeria, we have implemented a multi-layered process that begins with rigorous seller onboarding and policy agreements, followed by catalogue configuration controls, AI-driven product attribute verification, and the use of global product identification standards. These systems are reinforced by ongoing quality moderation, brand protection mechanisms, and strict enforcement actions, including product and seller delisting, ensuring that customers can shop on our platform with confidence.”
Central to Jumia’s consumer protection framework is a rigorous seller verification process designed to ensure marketplace integrity. Vendors are required to provide proof of legal and regulatory compliance before gaining access to the platform. This vetting process is reinforced by a strict quality control system that monitors products listed on the platform, backed by a zero-tolerance policy toward counterfeit or substandard goods. Non-compliant sellers face penalties and permanent delisting from the marketplace.
Transparency also remains a core priority in helping customers make informed purchasing decisions. Product listings across the platform feature clear specifications, verified descriptions, and detailed images, enabling shoppers to understand exactly what they are purchasing before completing a transaction.
Recognising that digital literacy plays a critical role in online safety, Jumia continues to invest in consumer education initiatives through instructional “how-to” videos, platform guides, and social media campaigns that equip Nigerian shoppers with practical knowledge to navigate online shopping securely and confidently.
To further strengthen transaction security, Jumia leverages its proprietary payment solution, JumiaPay, which provides a secure and encrypted payment infrastructure designed to protect customer financial data. The company also adheres to internationally recognised data protection standards such as the General Data Protection Regulation (GDPR) and local regulatory frameworks established by the Nigeria Data Protection Commission (NDPC), ensuring responsible handling and protection of user information.
Beyond the point of purchase, Jumia reinforces consumer protection through a customer-centric return and refund policy designed to ensure seamless resolution when issues arise. A dedicated customer service team also provides support through multiple channels, including phone and social media, enabling swift response to consumer inquiries and complaints.
As e-commerce continues to expand across Nigeria, Jumia reaffirmed its commitment to building a marketplace that prioritises fairness, transparency, and consumer safety. Through continuous investment in technology, strong policy enforcement, and ongoing consumer engagement, the company aims to strengthen trust and confidence in Nigeria’s growing digital commerce ecosystem.
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