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CFS, PhaseStream To Host Maiden ICES CONFEX 2013

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CFS West Africa Limited and PhaseStream UK are putting together the first annual International Conference and Exhibition Event for Customer Focused Products and Services tagged: “International Customer Experience Solutions Conference & Exhibition” (ICES CONFEX 2013). 

The conference seeks to address various challenges facing businesses in Nigeria due to increased competition and decreasing margins.

According to the organizers, ICES CONFEX 2013 will also rejig the concepts of organizations that depend on technology to create new and exciting experiences for customers and thereby increase their profitability.

Fatai Amoo, head, Sales & Marketing (PhaseStream) told Nigeria CommunicationsWeek that technology solutions continually replace traditional ways of customer engagement and relationship management.

However, he said, “Service and operations managers often suffer from a paucity of ideas on innovative customer engagement solutions. There is also insufficient knowledge on existing solutions that can address current needs. This is compounded by a lack of suitable avenues for companies in the CRM space from within and outside the continent to showcase service and engagement specific solutions.

“This event is unique in providing key customer engagement professionals with the opportunity to interact with new products and services from innovative customer experience solutions development firms, from within and outside the country. It will also provide a forum for intellectual discourse amongst executives, supervisors and service representatives to keep service delivery on the front burner as a veritable tool to drive profitability.

“This year’s event will hold on the 18th and 19th of September, 2013 at the prestigious Four Point by Sheraton Hotel, Lagos and will feature a closed and exclusive conference and an open exhibition. The theme of this year’s event is “Technology for Customer Experience” and it will focus on creating awareness of cutting edge hardware and software that significantly enhance a company’s conference”.

Amoo added that the event will showcase to high profile end users, new and effective solutions that will significantly impact on their customer engagement initiatives and on their overall profitability. The event will focus on the strategic deployment of cutting edge technology to enhance customer engagement and satisfaction, for increased customer retention and profitability.

“The conference sessions will be facilitated by leading Customer Engagement professionals in the industry and will feature presentations on over 20 aspects of customer experience.

The keynote address will be delivered by Mr. Dotun Sulaiman, the chairman of Cornerstone Insurance and former Chairman of Accenture, Nigeria.

The event, also, is open for participation to Customer Relations representatives from all service focused organisations, multinational Customer Relations Management firms, leading ICT companies as well the general public.

These can participate in the Event as conference delegates, exhibitors or exhibition visitors. Delegates will participate in all conference sessions and be provided with training materials.

The organizers of the conference have versed knowledge on the use of technology for customer experience.  CFS is an international service focused solutions delivery company that combines Service Management Advisory Services with Integrated Service Quality Information Systems (ISQIS) to improve overall service quality and customer satisfaction index for service-focused organisations.

PhaseStream is an ICT company that specialises in software development and web technologies with primary focus on providing business applications and complex web-based systems with the aim to use the combination of the best internet, communication and database technologies to assist businesses to run efficiently and effectively.


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Join Inlaks Live TechTalk Edition on Hyosung’s Revolutionary MV 100 ATM Model

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Inlaks, the leading Information Technology Systems Integrator specialised in the deployment of highly scalable ICT Infrastructure solutions, will on Monday September 28, deploy the second edition of its virtual thought leadership segment called “TechTalk”.

Techtalk which was formerly a pre-recorded segment hosted on the organisations YouTube channel has now transitioned into a live virtual event across Instagram, Facebook, Twitter and YouTube. The virtual edition kicked off in August 2020 with a segment on Financial Crime Mitigation, honing in on the superiority of Temenos Financial Crime Mitigation Solution with Emmanuel Orororo, Sales Manager, Financial Business, Inlaks.

The 2nd edition of Tech Talk promises to offer the same measure of insights as it dives into the world of Automated Teller Machines (ATM) with a focus on MoniValue 100, a revolutionary ATM solution by Hyosung TNS. The MoniValue 100 is especially adapted to the present times as it is a cardless, contactless and changeless solution.

Join this virtual event live by logging on to any of the social media pages below on Monday, 28th September 2020. YouTube: Inlaks, Facebook: InlaksNg, Twitter: Inlaks, Instagram: InlaksNg

Inlaks is a leading system integrator in Sub-Saharan Africa. The company partners with leading OEMs in the technology industry to provide world-class information technology solutions that exceed the needs of its customers.

Over the years, Inlaks has built a reputation as the foremost ICT and Infrastructure Solutions Provider, helping customers effectively seize new market and service opportunities.

With an impressive customer base that includes six Central Banks in West Africa, 18 of the 24 banks in Nigeria and other major customers in the West African region, Inlaks has become the dominant Information Technology Company in Africa.

Inlaks’ customers cut across various segments including Banking, Telecommunication, Oil/Gas, Power, Utilities and the Distribution sectors of the economy. For more information, please visit www.inlaks.com


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Millions of Cyber Attacks Launched on Nigeria, Others- Reports

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There were 3.8 million malware attacks and 16.8 million Potentially Unwanted Applications (PUA) detections over a 7-month period in Nigeria, according to Kaspersky security solutions.

Millions of Cyber Attacks Launched on Nigeria, Others- Reports

Elsewhere in South Africa, there were almost 10 million malware attacks and a staggering 43 million PUA detections, showing the growing desperation of the attacks.

The company reported on 28 million malware attacks in 2020 and 102 million detections of potentially unwanted programs (pornware, adware etc.) accounted for by the beginning of August 2020.

These numbers show that it’s not only the malware that attacks users but also the “grey zone” programmes that grow in popularity and disturb their experiences, while users might not even know it is there.

Potentially unwanted applications (PUAs) are programmes that are usually not considered to be malicious by themselves.

However, they are generally influencing user experience in a negative way. For instance, adware fills user device with ads; aggressive monetising software propagates unrequested paid offers; downloaders may download even more various applications on the device, sometimes malicious ones.

calculating interim results of threat landscape activity in African countries, Kaspersky researchers noticed that PUAs attack users almost four times more often than traditional malware.

They also eventually reach more users: for instance, while in South Africa, the malware would attack 415,000 users in 7-months of 2020, the figure for PUA would be 736,000.

“The reason why ‘grey zone’ software is growing in popularity is that it is harder to notice at first and that if the programme is detected, its creators won’t be considered to be cybercriminals. The problem with them is that users are not always aware they consented to the installation of such programmes on their device and that in some cases, such programmes are exploited or used as a disguise for malware downloads,” said Denis Parinov, a security researcher at Kaspersky.

By taking a closer look at PUA, it becomes apparent that they are not only more widespread but also more potent than traditional malware.

Evaluating results over the same 7-month period in Nigeria, there were 3.8 million malware attacks and 16.8 million PUA detections – which is four times as much.

Kenyan and South African threat landscapes have been more intense. In South Africa, there were almost 10 million malware attacks and a staggering 43 million PUA detections.

Kenyan users faced even more malware attacks – around 14 million, and 41 million PUA appearances, Kaspersky said.


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Tech Giants Strike Deal with Advertisers over Hate Speech

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Web giants including Facebook have struck a deal with advertisers on how to identify harmful content such as hate speech, after an impasse over the issue which led to boycotts of the platform.

Tech Giants Strike Deal with Advertisers over Hate Speech

The agreement — which also included Twitter and YouTube — laid out for the first time a common set of definitions for hateful statements online.

In July, hundreds of advertisers including big-name consumer brands suspended advertising with Facebook as part of the #StopHateForProfit campaign, saying the social-media titan should do more to stamp out hatred and misinformation on its platform.

And earlier this month a group of celebrities — including Kim Kardashian, Leonardo DiCaprio and Katy Perry — stopped using Facebook and Instagram for 24 hours, to push a similar message.

The World Federation of Advertisers (WFA) said in a statement Wednesday: “Facebook, YouTube and Twitter, in collaboration with marketers and agencies through the Global Alliance for Responsible Media have agreed to adopt a common set of definitions for hate speech and other harmful content and to collaborate with a view to monitoring industry efforts to improve in this critical area.”

The alliance was founded by the WFA and includes other major trade bodies.

According to the WFA, key areas of agreement included applying the alliance’s common definitions of harmful content; developing reporting standards for such content; establishing independent oversight; and rolling out tools for keeping advertisements away from harmful content.

The WFA said that properly defining online hate speech would remove the current problem of different platforms using their own definitions, which it said made it difficult for companies to decide where to put their ads.

“As funders of the online ecosystem, advertisers have a critical role to play in driving positive change and we are pleased to have reached agreement with the platforms on an action plan and timeline in order to make the necessary improvements,” said Stephan Loerke, chief executive of the WFA.

Luis Di Como, executive vice-president of global media at Unilever, a major advertiser, sounded a note of cautious optimism.

He said: “The issues within the online ecosystem are complicated, and whilst change doesn’t happen overnight, today marks an important step in the right direction.”

Speaking in July, Facebook’s founder and chief executive Mark Zuckerberg said he remained adamant that the company did not want hate speech on the social network.

On Wednesday, the company’s vice-president for global marketing solutions, Carolyn Everson, said the agreement gave all parties “a unified language to move forward on the fight against hate online.”

 


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