Telecom
Clear and Present Danger of Account Takeover Fraud

Roberto Valerio, founder of RISK IDENT, Europe’s leading provider of new intelligent anti-fraud software has alerted telecom firms to the nature of fraud in telecommunications industry.
Valerio, touted as one of the foremost experts on the rise of AI in combating fraud, said that the telecommunications sector is one of the hardest hit industries by the account takeover fraud sweeping the globe.
In account takeover fraud, criminals harvest credentials from data breaches and then test them on every website and mobile app imaginable.
A small subset of those credentials unlocks accounts because most consumers reuse passwords across multiple sites.
Criminals then tap those for different types of fraud from unauthorized bank transfers to illicit purchases.
Valerio, said that fraudsters are leaning heavily on telcoms for illegal gains, and both the companies and their customers are feeling the shock.
He said “but why is this industry such an attractive target, and what can telcoms bosses do to lessen the damage? Identity theft has reached what experts call “epidemic levels,” largely in part to the sharp increase of data breaches happening around the globe.
The U.S. credit bureau Equifax suffered a breach of its network security system last September, which compromised the personal info of 143 million consumers around the world.
And this came hot on the heels of 1,800 other security breaches that exposed 1.4 billion data records in just 2016 alone . That same year, the UK telecommunications company TalkTalk was fined £400,000 for a cyber attack that allowed for the personal details of 150,000 customers to be stolen by hackers.
While data breaches are scary in their own right, the real nightmare is what criminals do with customer information once they’ve stolen it.
“Fraudsters use this illegally obtained info to create new accounts online and, even more damaging, use it to hijack existing accounts. The latter allows for criminals to hide behind the names and account history of good customers to somewhat easily make fraudulent purchases.
Why mobile telecoms are so vulnerable to ATO
Cifas reports that the identity fraud rate in the mobile telecoms sphere rose 60% in 2017 . And the reason the mobile telecoms industry has taken such a beating is based on the industry’s standard business model.

Fraudsters are particularly attracted to the phone contract model used in Europe, where customers immediately receive a high-value device that they eventually pay off monthly.
This system has lured in fraudsters, who’ve found that it’s relatively easy to use a victim’s stolen account details to access his or her account, collect the expensive phone, immediately sell off the device, and leave the victim with the bill and whatever other fallout that occurs.
Contract extensions are another door that fraudsters have weaseled through as they continue to target the telecommunications industry. As a way to reduce customer friction, many mobile service providers have eliminated complex re-sign processes. Though this presents convenience and ease to legitimate customers, it also presents a lucrative opportunity for hungry criminals.
Fraudsters have realized that they can use stolen data to hijack existing accounts and change a victim’s account details to ensure that the brand new device that comes along with an automatic extension is delivered to an address that they can access. This type of fraud is popular, so much so that there’s even a pricing scale for mobile contract account details on the Dark Web; the closer an account is to a renewal date, the more sellers can demand for the account information, as a big payoff is right around the corner.
Unfortunately, telecom firms don’t just experience outside threats. RISK IDENT’s fraud experts have found that it’s becoming more and more common for account takeover fraud to actually happen from within, carried out by telecommunications employees. In such cases, firms’ employees use their administrative access to take over customer accounts, create a bogus contract renewal and collect the phone for themselves. In some cases, resellers and company partners also have the ability to create fake renewals in customer accounts, which is helping drive the high ATO rates in the telecom industry.
What telecoms firms can do to lessen identity theft threats
The only surefire way to stop the flood of fraudsters who’ve targeted the telecommunications industry is to close the gaps presented by the mobile phone contract model. This entails predicting where customers may be most vulnerable to fraud and keeping that in mind when constructing a telecom firm’s fraud prevention strategy.
Over the past five years, RISK IDENT has identified several account and transaction characteristics that can assist telecoms firms in detecting account takeover fraud. These include:
Recent account changes: Nearly all confirmed cases of ATO fraud came with a password, address or e-mail address change within 10 days prior to the transaction.
Expensive purchases: The average order value in account takeover cases is four times higher than other orders. For example, fraudulent orders often include a request for a much more expensive device than the victim’s previous phone.
Customer age: Due to having significantly less technical expertise, older customers are much more likely to be victims of identity theft and account takeovers.
Paying attention to warning signs like these and incorporating systems that further predict account takeover vulnerability have the power to significantly reduce ATO fraud in the telecommunications industry. After all, the harder a companymakes it for criminals to commit fraud, the less likely it will be targeted.
To find out more about how RISK IDENT’s fraud prevention solutions reduce identity theft and ATO in the telecommunications industry, visit: https://riskident.com/en/.
Telecom
MTN Suspends Data, Airtime Borrowing Service over New FCCPC Lending Rules

MTN Nigeria has announced the temporary suspension of its airtime and data advance service, Xtratime, following new regulatory requirements introduced by the Federal Competition and Consumer Protection Commission (FCCPC).

The telecom giant disclosed the development in a filing to the Nigerian Exchange Limited (NGX) on Thursday, stating that the move is necessary to comply with the FCCPC’s Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025.
Xtratime, widely used by prepaid subscribers, allows customers to borrow airtime or data and repay on their next recharge.
In the disclosure signed by Uto Ukpanah, company secretary, the firm confirmed the halt, noting, “MTN Nigeria Communications PLC hereby notifies the Nigerian Exchange Limited and the investing public that the company has temporarily suspended its airtime and data credit advance service (‘Xtratime’).”
The company explained that the service now falls within the scope of the FCCPC’s expanded regulatory framework, which mandates fresh licensing and stricter compliance procedures for digital credit providers.
“The suspension relates to the implementation of processes under the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025, which introduced a new compliance and licensing framework for entities providing digital or non-traditional consumer credit services,” the statement added.
Despite the suspension, MTN reassured subscribers that alternative channels for purchasing airtime and data remain fully operational. It also downplayed the financial impact of the move.
“Given the scale within the revenue mix, we do not expect the temporary suspension to have a material impact,” the company said, adding that it is closely monitoring customer behaviour and will provide further updates in its first-quarter 2026 results.
The FCCPC’s 2025 regulations significantly broaden oversight of Nigeria’s digital lending ecosystem, bringing telecom operators and other providers of short-term credit services under stricter scrutiny. Companies offering such services are now required to register and obtain regulatory approval to continue operations.
The Commission had initially introduced a framework for digital lending in 2022, but expanded it in 2025 amid rising concerns over consumer debt, data privacy and lending practices.
Telecom
Nokia, Orange Partner on AI-native 6G Networks

Nokia and Orange are co-developing new strategies to maximise spectral efficiency across existing and future mobile bands, including the upper 6 GHz range, as networks transition toward 6G.

This follows an announcement of a partnership with NVIDIA to develop and evaluate Artificial Intelligence Radio Access Network (AI-RAN) technologies.
The initiative will combine the anyRAN 5G software of Nokia with the AI infrastructure of NVIDIA to improve network performance and energy efficiency.
The collaboration aims to transform service delivery for Orange across Europe, the Middle East, and Africa, says Nokia.
Under a new structured co-innovation framework, the partners will explore how GPU-based radio processors can boost performance via advanced receivers.
The goal is to integrate artificial intelligence (AI) directly into the RAN to automate environments, support sensing services and drive resource utilisation.
“By collaborating with Nokia and NVIDIA, we can better understand how the AI-native architecture enabled by AI-RAN can improve the efficiency of key radio algorithms such as scheduling, beamforming, and power optimisation — enhancing both spectral efficiency and energy performance, while also enabling advanced capabilities like predictive optimisation and radio sensing. This collaboration is an important step in our long-term network strategy,” says Laurent Leboucher, group chief technology officer at Orange.
Pallavi Mahajan, chief technology and AI officer at Nokia, comments: “AI is reshaping how networks are designed, introducing new levels of intelligence and flexibility across the radio layer.
“Through this collaboration with Orange, we are exploring how Nokia and NVIDIA’s AI-RAN solution brings advanced AI and RAN functions together in a unified architecture. This will be instrumental in enabling the industry’s transition toward cognitive, AI native networks.”
Orange is currently the fourth-largest telecoms operator in Africa with 18 markets on the continent. The partnership marks a significant attempt to leverage AI to accelerate digital transformation as the first wave of 6G approaches.
Telecom
Zoho Nigeria champions women’s digital empowerment at the Guardian Women Festival

Zoho Nigeria partnered with Guardian Newspapers for the Guardian Woman Festival, a month-long initiative celebrating women’s contributions to business, governance, and social development while promoting digital empowerment for female entrepreneurs.

Kehinde Ogundare
Held at the Federal Palace Hotel in Victoria Island, Lagos, the festival focused on the theme “Reciprocity,” encouraging the exchange of value, networks, and digital innovation to strengthen women-led businesses and foster collaboration.
During the event, Kehinde Ogundare, Country Head of Zoho Nigeria, delivered a keynote address titled “Give Value, Gain Growth: Women Driving Reciprocal Innovation in the Digital Economy”. In his remarks, he highlighted the urgent need to bridge the digital gap for female entrepreneurs.
While Nigeria has the highest concentration of women-owned businesses in Africa, fewer than 30% currently use digital tools to manage or grow their operations. Ogundare noted that technology does not replace the strengths women already bring to business, such as relationship building and community engagement. Instead, it amplifies them, enabling entrepreneurs to reach wider audiences and scale more efficiently.
“The difference is not talent. Not capital. Not ambition. It is digital adoption,” said Ogundare during his keynote. “Smart tools create smart businesses. Smart businesses create strong economies. When women entrepreneurs and leaders have access to the right tools, the possibilities for growth are limitless.”
Zubaida Aliyu, Sales Manager at Zoho Nigeria, also brought her expertise to the festival’s panel session on ‘Women in the Business of Digital Innovation’. She highlighted how women are uniquely positioned to create shared value in digital spaces by building platforms that encourage knowledge sharing, mentorship, and collaboration.
Aliyu also challenged organisations that continue to view women’s digital inclusion primarily as corporate social responsibility rather than a strategic business priority.
“Tech creates a level playing field,” she said, noting that digital platforms remove limitations related to location and infrastructure size. Addressing organisations that overlook the economic value of inclusive digital strategies, she added, “They are leaving money on the table — they need to think of it as a strategy not charity”.
Through its participation in the Guardian Woman Festival, Zoho reaffirmed its commitment to providing affordable and accessible enterprise-grade technology to businesses of all sizes. By helping women transition from manual effort to digital efficiency, Zoho aims to support entrepreneurs build scalable enterprises and ensure their sustained success in Africa’s digital economy.
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