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Consumer Enlightenment Imperative

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As efforts are being intensified by industry stakeholders, the government and the Courier Regulatory Department to reposition the postal sector to meet the aspirations of the 21st century market environment, it is also important that consumers of postal services should be in the know what their rights and limitations are in dealing with operators of courier companies.

Considering that information is power, consumer awareness of the products and services rendered by courier companies will go a long way in stimulating the postal market as well as creating confidence in the minds of consumers. There is need to shore up confidence level of indigenous courier companies compared to their multi-national counterparts. There are some people who would never send their consignments or letters through the indigenous courier companies simply because they believe the indigenous ones are not good enough. Obviously the judgment is as a result of bias formed over the years when letters used to disappear in transit with the Nigerian Postal Service surface mail system. But all those is now history as the Nipost has showed determination and fervor to compete with private courier companies in the postal business in recent times.

In the market economy that is Information and Communication Technology driven, some courier companies are still shying away from exploiting possibilities provided by the ICT platform. Most of these courier firms have websites which are never updated for over four years thereby leaving visitors to such sites with little or no information to work with. To say the truth some will move to another location while their websites still maintain the old addresses. What they achieve with this is only but to mislead the public. I had a sad experience when I visited the site of one of these courier firms one day and what did I get? Virus of course. It was an expensive visit in deed.

It keeps beating my imagination why majority of the courier practitioners are shy to divulge information about their organizations which will be of immense pay back to their organizations even when disclosing such pieces of information attracts no cost, whereas their counterparts in the other sectors see the press as partners in progress and are willing to court and marry with the media.

 

The postal and courier sector needs to be opened up. The present world economy thrives on co-operation and collaboration and no longer on I can do it alone mentality.

The Courier Regulatory Department of Nipost has in its series of seminars and workshops been trying to sensitize the postal and courier sector on the modern ways of doing business among other areas, but there is also need for the department to device a strategy to accommodate and listen to customer complaints which may arise as a result of failed service delivery on the part of courier operators. Each courier company should be made to display in all their branch offices the Courier Regulatory Department’s phone numbers through which customers can reach the department and somebody should be made to attend to complaints arising from customers at any point in time.

I witnessed an encounter involving a courier company and a customer who sent her consignment through the courier firm. The van conveying the consignment was attacked by hoodlums along the way and goods were alleged to have been stolen. The encounter revealed how naïve and ignorant some customers are with the processes and procedures for sending their parcels through the courier companies. To cut the long story short, the customer was allowed to send her consignment without having to disclose and record taken by the clerk at the counter all the items the customer was sending out. It was obvious from the account that some of the bags for delivery were not even opened.

As a result of the robbery, the customer was contacted to declare the items which she sent through the courier company that were missing. The claims she made revealed that all the items she packaged were not recorded in the manifest by the clerk. Now how would this matter be resolved as the courier company threatens not to be liable to the spurious claims (as the GM of the courier firm puts it) emanating from the customer?.

The missing link is lack of information on the customer in knowing what his or her rights are. Courier companies should also at their own level be involved in educating their customers whenever the opportunity arises and not only be interested in pocketing clients’ monies alone. Service for what has been paid for has to be delivered. Educating their entire work force through training and workshops should also be a regular phenomenon in courier companies. This will help to improve the level of trust customers have in courier companies which is necessary for the growth of the postal business.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

Mastercard, BMONI Launch Multi-Currency Payment Cards in Nigeria

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Mastercard, global technology company in the payments industry and BMONI, smart digital wallet designed as a modern alternative to traditional banks have partnered to launch a new suite of virtual and physical payment cards in Nigeria, marking a significant step in the country’s expanding digital payments ecosystem.

Mastercard, BMONI Launch Multi-Currency Payment Cards in Nigeria

The new cards, available in both Naira and US dollars, are designed to support seamless domestic and international transactions.

The partnership combines Mastercard’s global payments infrastructure with BMONI’s AI-powered financial platform to deliver one of Nigeria’s first locally issued international card programmes focused on multi-currency functionality and instant digital access.

The launch comes as Nigeria’s e-commerce market continues to grow rapidly, with increasing demand for globally accepted digital payment solutions.

Through the BMONI mobile app, users can instantly create multiple virtual cards tailored for different spending needs, including travel, subscriptions, online shopping, and daily expenses.

The platform aims to give users greater visibility and control over spending through real-time tracking and customizable card management features.

Folasade Femi-Lawal, country manager for West Africa at Mastercard, said the collaboration aligns with the country’s accelerating digital transformation.

“This collaboration brings together a trusted global network with an innovative platform to deliver real value—instant card access, multi-currency flexibility, and seamless cross-border transaction capabilities,” she said.

Ashwin Ravichandran, head of Product at BMONI, said the partnership is focused on improving financial accessibility and user control.

“Our goal is to remove friction between people and their money. Partnering with Mastercard allows us to provide global access and financial control at a level previously unavailable to Nigerian consumers,” Ravichandran said.

The launch reflects a broader FinTech trend across Africa, where digital-first financial services providers are increasingly partnering with global payment networks to expand access to cross-border commerce, embedded finance, and multi-currency payment solutions.

The service is now live, with users able to access the offering directly through the BMONI app.

 

 


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General News

NCDC Enhances Monitoring, Releases Advisory amid Rising Global Hantavirus Cases

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Nigeria Centre for Disease Control (NCDC) has intensified nationwide disease surveillance following reports of a Hantavirus infection cluster connected to international cruise ship travel involving several countries.

NCDC Enhances Monitoring, Releases Advisory amid Rising Global Hantavirus Cases

Dr Jide Idris, director-general, NCDC, in a public health advisory, confirmed that Nigeria has not recorded any confirmed Hantavirus case and stated that the overall public health risk remains low.

According to the agency, the reported outbreak currently involves a limited number of confirmed and suspected infections linked to cruise ship exposure, while international investigations and contact tracing efforts continue.

The NCDC explained that the advisory was released to strengthen national preparedness and encourage vigilance against emerging infectious diseases amid growing global concern surrounding the outbreak.

Health authorities noted that Hantaviruses are mainly transmitted through exposure to infected rodents, their urine, saliva, droppings, or contaminated dust particles. Symptoms may include fever, fatigue, muscle pain, gastrointestinal illness, and in severe cases, respiratory complications.

The current outbreak has reportedly been associated with the Andes virus strain, which has shown limited human-to-human transmission through close contact in previous cases.

The NCDC stated that enhanced monitoring systems have been activated nationwide to support early detection and rapid response efforts.

The agency also urged Nigerians to maintain proper hygiene, prevent rodent infestations, safely store food items, and avoid exposure to rodents and contaminated environments.

Officials further advised the public to rely only on verified information from recognized health authorities and avoid spreading misinformation regarding the outbreak.

 

 


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Broadcasting

Metro Digital, Nigerian Firm Accuses Multichoice Of Refusal to Obey Court Judgements

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Metro Digital Limited, a  licenced Indigenous broadcasting organisation,  has accused Multichoice, pay television company, of refusing to obey judgements emanating from Courts in Nigeria.

Metro Digital, Nigerian Firm Accuses Multichoice Of Refusal to Obey Court Judgements

It said the latest of such judgements is the one that was delivered by Justice Chinelo Odili of Rivers State High Court on May 4, 2026 in Suit No. PHC/3943/FHR/2025.

Dr. Paul Osuji, operations manager of Metro Digital,  at a press conference in Port Harcourt, Rivers State,

said the suit was filed by the organisation and two others against Multichoice and the Economic and Financial Crimes Commission (EFCC).

Osuji stated that Justice Odili has in the judgement described the arrest of a staff member of the company and the carting away of it’s properties and disruption of it’s broadcasting business by the EFCC over a civil dispute of copyrighy as unlawful and violations of the applicants’ rights.

The manager recalled that in October 2025, Multichoice instigated the EFCC to read their office in Port Harcourt, arrested a staff of the company and staff of another company, while the suit was still pending.

“On October 16, 2025, the premises of Metro Digital Limited, a licenced indigenous broadcasting organisation was raided by the Nigerian anti-graft agency, EFCC, instigated by Multichoice Nigeria, purportedly acting on a preservation order made by the Federal High Court sitting in Port Harcourt over the sub licensing of broadcasting content right.

“The preservation order came from a civil dispute already adjudicated by the Court of Appeal No. CA/CS/188/2021 – Multichoice Vs Metro Digital Limited and 20 others, which is a subject of a pending appeal -No. SC/CV/1248/2022 -Multichoice and 20 others before the Supreme Court.

“Instructively, while suit No. PHC/ 3943/ FHR/2025 was still pending, Metro Digital Limited filed an application to set aside the said preservation orders of the Federal High Court sitting in Port Harcourt and presided over by Hon. Justice A.T Mohammed.

“In his ruling delivered on December 10, 2025, set aside the preservation orders and it’s legal execution on Metro Digital Limited. The court also ordered EFCC to return unconditionally all the properties and records of Metro Digital Limited, illegally and unlawfully carted away during the raid but the agency has till today not obeyed those orders of the Court,” he said.

Metro Digital Limited is known for operating SLTV, a direct-to-home satellite television service launched to provide affordable, locally-owned alternatives to international pay TV


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