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Consumer Enlightenment Imperative

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As efforts are being intensified by industry stakeholders, the government and the Courier Regulatory Department to reposition the postal sector to meet the aspirations of the 21st century market environment, it is also important that consumers of postal services should be in the know what their rights and limitations are in dealing with operators of courier companies.

Considering that information is power, consumer awareness of the products and services rendered by courier companies will go a long way in stimulating the postal market as well as creating confidence in the minds of consumers. There is need to shore up confidence level of indigenous courier companies compared to their multi-national counterparts. There are some people who would never send their consignments or letters through the indigenous courier companies simply because they believe the indigenous ones are not good enough. Obviously the judgment is as a result of bias formed over the years when letters used to disappear in transit with the Nigerian Postal Service surface mail system. But all those is now history as the Nipost has showed determination and fervor to compete with private courier companies in the postal business in recent times.

In the market economy that is Information and Communication Technology driven, some courier companies are still shying away from exploiting possibilities provided by the ICT platform. Most of these courier firms have websites which are never updated for over four years thereby leaving visitors to such sites with little or no information to work with. To say the truth some will move to another location while their websites still maintain the old addresses. What they achieve with this is only but to mislead the public. I had a sad experience when I visited the site of one of these courier firms one day and what did I get? Virus of course. It was an expensive visit in deed.

It keeps beating my imagination why majority of the courier practitioners are shy to divulge information about their organizations which will be of immense pay back to their organizations even when disclosing such pieces of information attracts no cost, whereas their counterparts in the other sectors see the press as partners in progress and are willing to court and marry with the media.

 

The postal and courier sector needs to be opened up. The present world economy thrives on co-operation and collaboration and no longer on I can do it alone mentality.

The Courier Regulatory Department of Nipost has in its series of seminars and workshops been trying to sensitize the postal and courier sector on the modern ways of doing business among other areas, but there is also need for the department to device a strategy to accommodate and listen to customer complaints which may arise as a result of failed service delivery on the part of courier operators. Each courier company should be made to display in all their branch offices the Courier Regulatory Department’s phone numbers through which customers can reach the department and somebody should be made to attend to complaints arising from customers at any point in time.

I witnessed an encounter involving a courier company and a customer who sent her consignment through the courier firm. The van conveying the consignment was attacked by hoodlums along the way and goods were alleged to have been stolen. The encounter revealed how naïve and ignorant some customers are with the processes and procedures for sending their parcels through the courier companies. To cut the long story short, the customer was allowed to send her consignment without having to disclose and record taken by the clerk at the counter all the items the customer was sending out. It was obvious from the account that some of the bags for delivery were not even opened.

As a result of the robbery, the customer was contacted to declare the items which she sent through the courier company that were missing. The claims she made revealed that all the items she packaged were not recorded in the manifest by the clerk. Now how would this matter be resolved as the courier company threatens not to be liable to the spurious claims (as the GM of the courier firm puts it) emanating from the customer?.

The missing link is lack of information on the customer in knowing what his or her rights are. Courier companies should also at their own level be involved in educating their customers whenever the opportunity arises and not only be interested in pocketing clients’ monies alone. Service for what has been paid for has to be delivered. Educating their entire work force through training and workshops should also be a regular phenomenon in courier companies. This will help to improve the level of trust customers have in courier companies which is necessary for the growth of the postal business.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

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Federal Competition and Consumer Protection Commission (FCCPC) has dismissed as false a report claiming it approved 48 additional digital loan applications, raising the number of licensed digital lenders in Nigeria to 505.

FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

 

In a statement posted on its official X handle on Sunday, the commission described the publication, titled “FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505,” as “false, misleading and” not reflective of its actions.

The commission said it had not granted any new approvals or licences for digital lenders, stressing that it was complying with an ex parte order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025, pending further proceedings.

The statement read, “The attention of the Federal Competition and Consumer Protection Commission has been drawn to a publication titled ‘FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505.’ The publication is false, misleading and does not represent the position or actions of the Commission.

“The FCCPC is a law-abiding institution and is fully complying with the ex parte Order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025 pending further proceedings.

“Consequently, the Commission has not granted any new approvals or licences pursuant to those Regulations. Any publication suggesting that the Commission recently approved additional digital lenders under the Regulations is entirely false.”

The commission urged members of the public, industry stakeholders and media organisations to disregard the publication and rely only on information released through its official communication channels.

It reiterated its commitment to complying with court orders and providing accurate information on its regulatory activities.

 


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Telecom

ALTON Backs NCC’s Local Smartphone Manufacturing Drive to Widen Digital Access

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Association of Licensed Telecommunications Operators of Nigeria (ALTON) has declared support for the Nigerian Communications Commission (NCC’s) push to promote local smartphone manufacturing in the country.

ALTON Backs NCC’s Local Smartphone Manufacturing Drive to Widen Digital Access

Gbenga Adebayo, chairman, ALTON,

The News Agency of Nigeria reported that ALTON described the move as a practical measure capable of accelerating broadband adoption and expanding digital inclusion across the country.

Gbenga Adebayo, chairman, ALTON, made the remarks to newsmen on Saturday while reacting to comments by Idris Olorunnimbe, chairman, NCC Board, who had earlier called for local smartphone production and innovative financing models to address Nigeria’s digital inclusion gap.

Adebayo said Nigeria must intentionally transition from being predominantly a technology consumer to becoming an innovator, designer and manufacturer of digital technologies, pointing to the country’s large telecommunications market and youthful population as the scale and human capital needed to support world-class manufacturing.

He said Nigeria’s ambition in local manufacturing should extend well beyond simply assembling imported components into finished devices.

“Our ambition should extend beyond assembling devices. We must pursue genuine knowledge transfer, research and development, product engineering, software development, semiconductor capabilities and large-scale manufacturing,” he said, adding that the goal should be producing devices and digital technologies for Nigeria, Africa and the global market.

Adebayo explained that the emergence of artificial intelligence has further strengthened Nigeria’s opportunity to become a competitive technology manufacturing hub, noting that AI is transforming product design, manufacturing, quality assurance, supply chain management, customer experience and software innovation.

He said investing in AI-enabled manufacturing would improve productivity, create high-value jobs and strengthen Nigeria’s competitiveness across Africa.

On tackling counterfeit and non-type-approved devices, Adebayo described the grey market as a major challenge affecting consumers, original equipment manufacturers and the wider telecommunications ecosystem.

He said robust local manufacturing backed by strong quality standards would provide credible alternatives to grey-market imports.

“This will strengthen consumer protection, improve network performance, retain greater value within our economy, and stimulate industrial growth,” he said, while also endorsing innovative smartphone financing, stronger device management systems and identity-enabled credit frameworks to help more Nigerians afford quality smartphones.

Adebayo said telecom operators remain ready to partner with government, manufacturers, financiers, academia, investors and development partners to build sustainable local manufacturing capacity in Nigeria.

 

 

 


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General News

LASTMA Launches 3367 Toll-Free Hotline for Emergency Response, Traffic Management

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(LASTMA) has launched a new toll-free short-code hotline, 3367, to improve emergency response, enhance traffic managemestrengthen accountability across Lagos State.

LASTMA Launches 3367 Toll-Free Hotline for Emergency Response, Traffic Management

The new platform replaces the agency’s previous long-service code and provides a simpler and more accessible channel for residents to report traffic-related incidents. The service is available at no cost to subscribers on MTN, Glo and Etisalat (T2) networks.

Motorists and other road users can use the hotline to report vehicle breakdowns, road crashes, disabled trucks, stranded tankers, traffic obstructions and other emergencies requiring immediate intervention.

The platform also allows members of the public to report the conduct and professionalism of LASTMA personnel, a move aimed at promoting transparency and accountability within the agency.

To ensure wider accessibility, callers can communicate with hotline operators in English, Yoruba or Pidgin English, helping to eliminate language barriers and encourage greater public participation.

Speaking on the initiative, Mr. Olalekan Bakare-Oki, general manager, LASTMA, described the launch as a major milestone in the agency’s efforts to build a safer, more efficient and technology-driven traffic management system.

He said the hotline reflects LASTMA’s commitment to leveraging digital solutions to tackle transportation challenges while strengthening collaboration with residents.

According to Bakare-Oki, the 3367 hotline provides Lagos residents with a direct, convenient and free channel to report incidents requiring urgent attention, noting that the growing complexity of Lagos as a major African megacity demands a proactive and technology-enabled approach to traffic management.

He assured residents that all reports received through the platform would be handled professionally and confidentially before being forwarded to the appropriate operational units for prompt action

Bakare-Oki urged the public to make effective use of the hotline to support road safety, improve accountability and contribute to a more efficient and sustainable transportation system across the state.

 


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