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Courier Companies Not Happy With Illegal Operators-Olufade

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Toyin Olufade, president, Association of Nigerian Courier Operators (ANCO) has immense knowledge of the courier industry having cut his teeth in DHL for nearly two decades. Olufade breathes sleeps and speaks with passion about the industry.

He is also the managing director of Swift Courier limited, a company founded in 1997 and today a frontrunner in the sector. Olufade spoke to Emeka Okafor on a wide range of issues.

Courier and Economic Development

I would want to say that as at today, the industry itself is just about 30 years old in Nigeria and it is still emerging. It is a growing industry and we expect it to contribute its own quota to the development of the economy of the country. Courier is what people call air express, movement of sensitive document at a rapid rate from one origin to a destination within the country or outside. Therefore, if you are talking about industrialization, the courier industry plays a prominent role. If you are talking about express document, you need courier and that implies that information can begin to move from one place to another at a very fast rate. We utilize the air, the road and the sea and that means we contribute to the development of the transport industry. Apart from that, do not forget we also utilize utilities. In this case we are talking about motorcycles, cars, trucks and we are a very high demand sector for these equipment. When you talk about employment, we have a lot of people employed in courier companies. If you believe that registered courier companies are about 240 in Nigeria at the moment, then you can imagine the number of employees in that sector. It is expected that each courier company should have at least five offices nationwide; so you can imagine the number of people in each office. So, it is a very big industry and we are still tracking the throttle. As it is on the international scene, a lot of courier companies have airlifts of their own but we are limited here. If you look at it in general, the courier industry, the air express sector, logistics sector, which all come under the same umbrella, contribute in the development of the economy.

Experience as ANCO President

You see, they say uneasy lies the head that wears the crown. Right now, it is an evolving association. We are just about 4-5 years in the making and we thank God that we are duly recognized. Our mandate was handed over to us by Chief Cornelius Adebayo, immediate past communications minister, who was very supportive. That was some two and half years ago and since then, we have been waxing strong. The ideal is to promote the industry, to coordinate the activities of the courier industry and to ensure that we deliver service to the customers and clients alike. As for followership, we encourage our members, each registered and licensed courier company; that is registered with the CAC and licensed with the Courier Regulatory Department (CRD); to become a member so that we can have a vision of how to further develop the industry by contributing our quota in an organized, coordinated method and procedure. So far, we are making our impact and we are trying to coordinate it with other stakeholders in the industry. We work with the Shippers Council; we work with airfreight people, the commerce ministry, the embassy, so that we can have a coordinated approach to service delivery. Well, it has been good and membership of ANCO now ranges between 50-55 members. People are becoming aware of the need to come together to fashion a way forward, especially with the challenges that exist. The association in recent past has made its own input into other national assignments. We have been invited to several for a where we were asked to deliver papers and make our own input into those other organized private sectors. So, things have been working well for ANCO and we are actually asking other people whom we are hooking up to, to come together so that we can determine the way forward for the sector.

Illegal Operators

The funny thing is this, as you find a means of curbing their activities, they device another. It is an unending battle. But we are not relenting. Many thrive on illegality, they want to cut corners as to avoid due payment to government; and also cheat unsuspecting customers. The battle has been on by the courier regulatory body and we give them our one hundred percent support. As a matter of fact, in the last meeting we had with the regulatory body, we told them we were even prepared to go on raiding rounds with them so as to express our support. Let it be known that registered courier companies are not happy with the illegal conduct of others because the truth of the matter is; it keeps the industry in a bad light because if one company errs it is like every other company has done wrong and we want to clear negative impressions. We are professionals, adequately and well trained to offer optimum quality service to the country. Yes, illegality exists. You will be surprised that every person believes that he can run a courier service. It becomes a matter of just give me the letter and I will take it there. As such you find road transporters, the airlines and individuals running courier service from the booths of their cars in car lots, no fixed address. It is really dangerous for the industry and we give our support to the CRD in the current fight to correct the illegality.

ICT and Courier Sector

ICT and courier work together because we are talking about information processing. For instance, in courier we have what is called ‘Track and Trace’. That is, if you hand over your documents to me, it means you will be able to process it and know where it is at any point in time until it is delivered and of course, you cannot do that by word of mouth. It is information that is fed into information devices. For the industry itself, it also advertises us. If you have a website, people know where you are and you can feed them with information about you at any time. I have received calls through the internet from people and associations trying to find out about certain companies and it was easy for me to give them information or ask them to visit the companies’ websites. See, it makes life easier. So, ICT is very crucial to courier and I know by the way we are going; there will be further development between ICT and the Air Express industry.

Postal Reform

We should not talk much of postal reform because that is more of the public sector postal system. The postal system is not operating on the optimum currently but it is to our own advantage because it has helped us to move forward too. If it were effective, what would have happened to courier? But we have to step up ourselves and be able to deliver on time. The postal reform is necessary in Nigeria because the country is one of the poorest corresponding countries in the world. We do not write much and as a matter of fact, we do not even read. We need to improve on our communication at the postal sector which will rub off on the courier industry. As for the postal commission, it is what we the private sector operators and stakeholders agitated for. We really believe that it is an unfair practice to have a player regulating. There is no way he can be justified and we want to say that ANCO is impressed by the way things are going. We feel that it should even have been considered by the Senate at the moment but I believe it is already there and they are looking at it and probably thinking whether to make further submissions. We are eagerly looking forward to the establishment of the postal commission which will regulate and guide the operations of the postal sector.

Expectations from the Commission

We expect that there will be a more coordinated approach to service delivery and at the moment we have a sole regulator whose sole responsibility is to ensure that the consumer gets the best service which means that there will be more competition and effectiveness on service delivery and people will demand more from us. It will also affect pricing, time delivery and ways in which we offer services. It can even give rise to categorization because we will then begin to specialize. We are looking forward to its implementation so that consumers can begin to experience the effects.


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Activist Warns against Rising Junk Food Culture in Nigeria

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Nnimmo Bassey, environmental activist and food sovereignty advocate has raised concerns over the growing influence of junk food culture and global food politics on Nigeria’s food systems.

Activist Warns against Rising Junk Food Culture in Nigeria

Nnimmo Bassey, environmental activist

Bassey warned that the increasing consumption of highly processed foods poses serious risks to public health, cultural identity, and national food security.

He made these remarks on Thursday while speaking at the Sustain-Ability Academy lecture on Food, Power and the  Politics of Hunger, organised by the Health of Mother Earth Foundation in collaboration with the University of Port Harcourt.

“Food is not just for sustenance; it is central to our identity, our relationships, and our traditions,” he said.

He explained that traditional diets reflect the diversity of Nigeria’s ethnic groups and have historically fostered unity within communities.

Bassey traced the evolution of food systems in Nigeria, highlighting how colonialism, commerce, and conflict have reshaped local diets.

He referenced the Nigerian Civil War as a turning point when food was weaponized, leading to widespread malnutrition and long-term dietary changes, particularly in the Eastern region.

The activist criticized the rapid rise of fast food consumption, describing it as a product of modern society’s demand for instant gratification.

According to him, fast food outlets use sensory stimulation, bright lighting, loud music, and constant visual entertainment to distract consumers from questioning the nutritional value of what they eat.

“People leave with more than just a full stomach, they carry heavy metals, artificial colourings, and harmful substances in their bodies,” he said.

Bassey also expressed alarm over the increasing presence of genetically modified organisms (GMOs) in Nigeria’s food system.

He argued that such products, often introduced without sufficient scrutiny, could have long-term health and environmental consequences.

He further cautioned against the role of political leaders in normalizing unhealthy consumption patterns.

“When top politicians publicly consume junk food and sugary drinks, they send a dangerous message that such habits are acceptable or even desirable,” he said.

At the heart of his argument is what he described as “food colonialism” a system driven by global power dynamics, where economic pressures, debt, and cultural influence shape local food choices to benefit multinational corporations at the expense of local farmers.

Bassey called for a “decolonization” of food systems across Africa, urging governments and citizens to prioritize indigenous foods, protect seed-sharing traditions, and resist policies that undermine local agricultural practices.

He also challenged prevailing narratives around hunger, questioning whether food insecurity is truly a result of low productivity.

“In countries like Nigeria, nearly half of all food produced goes to waste. The issue is not just production, but distribution, policy, and power,” he explained.

The session concluded with a call for urgent reforms to ensure fairness, resilience, and sustainability in food systems, with a focus on supporting smallholder farmers and addressing the structural causes of hunger.


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Gartner Forecasts Surge in AI-powered Public Services

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At least 80% of governments will deploy artificial intelligence (AI) agents to automate routine decision-making, enhancing efficiency and service delivery by 2028.

This is according to market research firm Gartner, which highlights a growing shift toward digital governance, where AI-powered systems will increasingly handle repetitive administrative tasks, such as processing applications, managing public records and responding to citizen queries.

“Government chief information officers are under growing pressure to embed AI into decision-making capabilities rapidly and responsibly,” says Daniel Nieto, senior director analyst at Gartner. “The rise of multimodal AI, alongside conversational and agentic systems, has expanded what public organisations can automate, understand and anticipate.”

The Gartner report comes as South Africa is moving to embed AI into public administration, with early use cases emerging across service delivery, disaster response and internal operations, even as full-scale deployment of autonomous “AI agents” remains some years away.

The country’s National AI Policy Framework, released in 2024, has set the direction for adoption, with a comprehensive national policy expected by 2027.

Implementation is likely to follow from 2027 onwards, positioning the country for a more structured and regulated rollout of advanced AI systems across departments.

While South Africa has yet to deploy AI agents at scale, government and research initiatives indicate that agent-like systems are already taking shape.

Global use cases

Globally, governments are rapidly deploying AI agents to automate public services and internal operations, shifting from simple chatbots to systems that can execute tasks and coordinate workflows.

In the US, federal and city agencies are using AI agents to handle citizen queries, draft documents and manage call centres, while in China, autonomous systems are being integrated into administrative processes and urban management.

European governments are piloting AI-driven tools in policing and public service delivery, and in emerging markets, agentic platforms are being used to improve disaster response, financial inclusion and digital identity systems.

However, Gartner notes that fragmentation is one of the most persistent barriers to AI value in government.

According to a Gartner survey of 138 respondents from government organisations worldwide between July and September 2025, 41% of respondents cited siloed strategies and 31% cited legacy systems as key challenges to adopting and implementing digital solutions.

“Technology modernisation alone has not resolved these issues,” says Nieto.

The market analyst firm says as AI transitions from experimentation to being deeply embedded in decision-making, governance approaches must also evolve. It points out that traditionally, AI governance has centred on managing models, data and algorithms.

However, it states that decision intelligence (DI) shifts this focus towards the governance of decisions themselves; for example, on how they are designed, executed, monitored and audited. This shift in governance is especially critical in government, where public legitimacy relies on transparency and fairness, the firm explains.

Measurable impact

The Gartner survey found that 39% of respondents cited improved service and citizen satisfaction as primary reasons to invest in building citizen trust.

The firm notes that DI offers a structural foundation for operationalising this trust by making decision pathways explicit and auditable.

“By governing decisions, rather than just isolated AI components, governments can better balance automation with human judgement, particularly in high-stakes or rights-impacting contexts,” says Nieto. “Regulated industries and governments cannot rely on opaque ‘black box’ systems for consequential decisions. DI elevates explainability from a technical requirement to a governance imperative.”

Because of the need for transparency in decision-making, Gartner predicts that by 2029, 70% of government agencies will require explainable AI (XAI) and human-in-the-loop (HITL) mechanisms for all automated decisions that impact citizen service delivery.

Gartner explains that XAI and HITL designs are foundational to public-sector DI. These mechanisms ensure decision logic can be inspected, explained and challenged. Because of XAI and HITL, humans also retain authority over exceptions, appeals and high-risk cases, and accountability is preserved even as automation increases, it adds.

While efficiency remains important, Gartner says citizen trust in government’s ability to provide effective services is becoming a key driver of digital transformation. Fifty percent of government respondents cited improved citizen experience as one of their top three priorities.

“As AI and decision intelligence increasingly automate and streamline service delivery, the traditional notion of ‘citizen experience’ evolves,” says Nieto.

“When citizens receive what they need from the government automatically, direct interactions may decrease, making trust in the system’s reliability, fairness and transparency even more critical. Because trust is so imperative in these situations, the predictive capacity to anticipate potential needs could reshape how government digital services are delivered.”

 


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Telegram’s Massive Crackdown Fails to Curb Cybercrime Hubs

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Telegram has unleashed its most sweeping enforcement campaign yet in 2026, deleting millions of illicit channels and groups while boosting daily takedowns from 10,000 to 140,000—with peaks surging past 500,000 in a single day—yet cybercriminal ecosystems remain stubbornly resilient, rapidly reorganising and exploiting the platform’s scale to sustain operations undeterred.

Telegram’s Massive Crackdown Fails to Curb Cybercrime Hubs

Telegram

The paradox is stark: despite blocking over 43.5 million channels in 2025 alone and achieving record transparency in moderation reports, the threat landscape shows no contraction, as fraudsters deploy sophisticated evasion tactics like pre-built backup channels, “Request to Join” gating to thwart bots, bio disclaimers tagging Telegram leadership for plausible deniability, and floods of forwarded messages that preserve criminal knowledge even after originals vanish.

Check Point Exposure Management data reveals 20 percent of removals targeted business-impacting crimes—carding, Fullz trading, hacking services—with communities often reloading audiences instantly from preloaded backups, ensuring operational continuity amid the friction.

For Nigeria, home to Africa’s largest Telegram user base of eight million aged 16-64 per Statista, the stakes are acute: the platform dominates crypto trading, mining schemes, online betting, and gambling hubs, leaving traders, youth, and startups vulnerable to scams that evolve faster than platform defenses.

Kingsley Oseghale, Check Point Software Technologies’ West Africa country manager, warns that “enforcement is real and growing, but criminals adapt quicker—security teams must hunt entire networks, not just channels, via continuous exposure management to dismantle operations at the root.”

Migration to rivals like Discord (just 6% of underground invite links), Signal, SimpleX, or Matrix remains negligible—3 million Telegram invites circulated underground in three months alone—proving its 800 million users, speed, anonymity, and network effects keep it the premier broadcast, recruitment, and marketplace layer, even as high-profile groups like AKULA tested alternatives before reverting.

Spikes in forwarded content during February-April 2025 peaks extended fraud data lifecycles, mirroring broader cybercrime redundancy where attackers assume disruption and build in failover.

This persistence demands proactive vigilance: SOC teams ignoring Telegram risk blind spots in brand protection and threat detection, as evasion now standardises across underground forums—underscoring that while Telegram’s crackdown marks progress, true eradication hinges on intelligence beyond takedowns.


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