E-Financial
Covid-19 Digital Converts Are the New Army that Arose from a Pandemic – Ogungbade

If the COVID-19 outbreak felt like a terrible dream to you, you are not alone! The rude awakening to the fact that the disease might be with us for a while is a new reality we all have to grapple with.

What started as some distant news in faraway China has suddenly transformed into a constant threat for those in major African cities as a clear and present danger.
Beyond the hazard that the COVID-19 disease poses to our health and wellbeing, it has also wreaked complete havoc on our economies, stemming from the practice of social distancing and stay-at-home orders that have extinguished the fuel of commerce – social interactions.
Businesses, forced to close their brick and mortars, as well as governments across the world that declared lockdown to keep people safe at home, were unprepared for continuity. Conversely, online retailers and service providers experienced a massive rise in earnings as more people embraced digital commerce for essentials in preference to the risky infection-prone visit to the grocery stores or supermarkets.
Worldwide, lives have been upturned, business models have either collapsed or pivoted, with people unsure of their finances and future. With an estimated reduction in Africa’s GDP by up to -1.1% (Source: AUC,2020) and -3.4% in Nigeria’s GDP due to COVID-19, the once socially distant African economy has started to experience the ramifications of the pandemic due to globalization.
Leon C. Megginson, an American author, and Professor of Management, once said that “it is not the strongest or the most intelligent who will survive, but those who can best manage change.”
This saying holds true more than ever in Africa today, with the emergence of CDCs (COVID-19 Digital Converts), a term coined and used by Tunde Ogungbade, the Managing Director of Global Accelerex. He used it to describe the new set of consumers coming online due to the impact of COVID-19 in Africa and perhaps beyond the continent.
Speaking recently at NIBSS Fintech Webinar, Tunde explained how these late entrants to anything digital – the CDCs – are taking an expedition into a digital financial services lifestyle because of the pandemic. The CDCs have been forced to embrace change to survive due to the unprecedented challenge and scale of the global pandemic.
In the business world, no one ever imagined a situation where staff of organizations and SMEs would be compelled to work from home, on lockdown away for an extended period from business gatherings and events. With these corporate and other restrictions on physical gatherings in compliance with social distancing norms, never before have there been an appetite for virtual meetings and events like we see today.
Businesses with products and services enabled for this new virtual reality for social interactions have experienced a dramatic increase in patronage and revenue. Business Insider reports that the Founder of the video conferencing app, Zoom, Eric Yuan, joined the Forbes’ billionaire list in April 2020, following a 135% increase in the company’s shares.
And the reason is not far-fetched. The company experienced 20X participant growth, making it the platform of choice for many people across the world who had to move their meetings, learning, or fraternizing online.
We have even encountered some exciting improvisations: players in the entertainment industry resorting to virtual concerts and games! Online education has been available for more than a decade and without mainstream adoption. COVID-19 changed educational content delivery globally.
And in the corporate environment, while nothing is more desirable than physical training for corporate staff, there is a significant surge not only in the providers of online training but also in the number of participants due to risk of infection.
There has been a boom in agency banking, online retail businesses, online healthcare consultation and e-commerce. Unprecedented but sustainable business models have either emerged or are fast emerging and will shape the future of businesses in Africa.
The swell in online purchases during the pandemic is proof that more online payments are being made. Without a doubt, COVID-19 has done a better job of convincing previously skeptical Africans to embrace digital payments as the new normal.
With more physical bank branches closed in a bid to reduce the potential spread of the disease, customers were compelled to explore digital payment alternatives. This indicates that COVID-19 has been a critical driver of the African CDCs’ venture into digital financial services. CDCs are likely the best tech evangelist in comparison to the billions of dollars spent by financial service providers to achieve the same result.
The best times are ahead for Fintechs in Africa. COVID-19 has compelled industry players to go back to the drawing board to rethink products and solutions that solve real problems for a post-COVID-19 Africa.
We foresee a future of hybrid products and solutions to address, not only financial inclusion problems, but other challenges in health, agriculture, education, and essential but neglected sectors pre-COVID-19. Without any doubt, COVID-19 Digital Converts (CDCs) are here to stay.
E-Financial
Customs Slam 3 Percent Surcharge on Banks over Delayed Revenue Remittance

Nigeria Customs Service (NCS) has imposed a three per cent surcharge on Deposit Money Banks (DMBs) over delays in the remittance of Customs revenue by designated banks.

The development was disclosed by Abdullahi Maiwada, national public relations officer of the Service, in a statement titled “Nigeria Customs Service Commences Enforcement of Penalties Against Designated Banks for Delayed Remittance of Customs Revenue.”
The agency stated that delays in remitting collected Customs revenue constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.
Maiwada explained that any Designated Bank that fails to remit collected Customs revenue within the prescribed period will be liable to penalty interest, adding that affected banks will receive formal notifications detailing the delayed amount, applicable penalty and the timeline for settlement.
“The NCS has noted instances of delayed remittance of Customs revenue by some Designated Banks following reconciliation of collections processed through the B’Odogwu platform. Such delays constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.
“In line with the provisions of the Service Level Agreement (SLA) executed between the Nigeria Customs Service and Designated Banks, the Service hereby notifies stakeholders of the commencement of enforcement actions against banks found to be in default of agreed remittance timelines.
“Accordingly, any Designated Bank that fails to remit collected Customs revenue within the prescribed period shall be liable to penalty interest calculated at three per cent above the prevailing Nigerian Interbank Offered Rate for the duration of the delay. Affected banks will receive formal notifications indicating the delayed amount, applicable penalty and the timeline for settlement.”
Maiwada further advised Designated Banks to strengthen their internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA.
He reiterated that the Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development.
“The Service further notes that persistent or repeated non-compliance with the terms of the SLA may attract additional sanctions, including regulatory and administrative measures, as provided under the Agreement and relevant laws guiding Customs revenue collection.
“The NCS reiterates that prompt, accurate and complete remittance of Customs revenue is a fundamental obligation of Designated Banks. Any payment of collected revenue into unauthorised accounts, whether deliberate or erroneous, will be treated as a serious violation and addressed in accordance with the SLA and applicable legal frameworks.
“Designated Banks are therefore advised to strengthen internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA. The Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development,” he added.
E-Financial
World Bank to Approve $500m Loan for Nigeria Today

The World Bank is set to approve a $500m loan to Nigeria on Friday (today) as part of efforts to expand access to finance for micro, small and medium enterprises across the country, according to Punch.

The proposed facility, titled the Fostering Inclusive Finance for MSMEs in Nigeria (FINCLUDE) Project, aims to mobilise private capital and promote innovative financial products for small businesses, according to information obtained from the World Bank.
Negotiations on the loan are ongoing, and approval by the World Bank Group’s board is expected on Friday.
The approval, expected on December 19, 2025, will see the World Bank commit $500m to the project out of an estimated total cost of $2.39bn.
Of the World Bank financing, $400m will be provided by the International Bank for Reconstruction and Development, while $100m will come from the International Development Association.
The Federal Government will be the borrower under the arrangement, with the Development Bank of Nigeria serving as the implementing agency with overall responsibility for managing the funds.
The remaining $1.89bn required for the project is expected to be provided by commercial lenders as unguaranteed financing.
According to the World Bank, the FINCLUDE project will leverage the platforms of the Development Bank of Nigeria and its subsidiary, Impact Credit Guarantee Limited, to deepen credit access for MSMEs.
“The proposed FINCLUDE Project leverages the platforms of the Development Bank of Nigeria and its subsidiary, the Impact Credit Guarantee Limited, to drive inclusive MSME finance,” a document from the World Bank read.
“Through these catalytic institutions, the project will deploy a package of complementary, inclusive, and innovative instruments tailored to the diverse needs of MSMEs in Nigeria.”
The World Bank described DBN as “a partner well known to the World Bank with high implementation capacity and a proven track record in designing and executing complex, innovative projects,” noting that its role would be central to the success of the intervention.
The project is structured around three main components. These include the provision of inclusive and innovative MSME finance products, the de-risking and mobilisation of private capital through partial credit guarantees, and technical assistance aimed at modernising and digitising Nigeria’s MSME finance ecosystem.
Under the first component, the World Bank said the project would provide Tier 2 subordinated capital to eligible financial institutions and support the establishment of an MSME investment fund to deliver equity and long-term debt financing to small businesses.
The bank said this approach would help “crowd-in private capital, test market innovations and promote financial sustainability” within the MSME segment.
Also, the project will offer targeted technical assistance to strengthen the capacity of financial institutions, improve regulatory oversight and modernise the MSME finance value chain linking DBN, lenders and entrepreneurs.
In its appraisal report, the World Bank highlighted Nigeria’s ongoing economic reforms, describing the country as being “in a critical transition.”
It noted that the removal of fuel and foreign exchange subsidies, alongside the unification of exchange rates, had begun to stabilise the economy and restore investor confidence.
“These reforms have improved fiscal space, enhanced FX liquidity, and eased inflation to 18 per cent as of September 2025,” the report stated, adding that growth prospects were strengthening, with the International Monetary Fund projecting 3.9 per cent real GDP growth in 2025.
Despite these improvements, the World Bank warned that access to finance remained uneven, particularly for MSMEs, women and the agriculture sector.
It noted that agriculture accounted for just over five per cent of total bank credit in 2024, while high interest rates and shallow credit penetration continued to constrain lending to smaller enterprises.
E-Financial
Fidelity Bank Boosts Maternal, Child Healthcare @ESUTH

Fidelity Bank Plc has brought relief to indigent patients at the Enugu State University Teaching Hospital (ESUTH) Parklane, by offsetting medical bills and providing financial support to children battling chronic health conditions alongside donations of ante-natal kits to pregnant women.

L-R: Public Relations Officer, Enugu State University Teaching Hospital (ESUTH), Amarachi Amusi; Team Member, Optimizers Inductees Class of 2025, Precious Uchechi-Uneke; Class Governor, Optimizers Inductees Class of 2025, Chinedu Hilary-Elijah (both of Fidelity Bank Plc); Matron, Children’s Ward ESUTH, Esther Nnaji; and Team Lead, Corporate Social Responsibility (CSR), Fidelity Bank Plc, Victoria Abuka; during the Fidelity Helping Hands Program (FHHP) outreach to ESUTH recently.
The intervention, which was carried out under the bank’s Corporate Social Responsibility (CSR) initiative known as Fidelity Helping Hands Programme (FHHP), was funded and executed by newly inducted employees of the bank, the Optimizers Inductees Class, as their community impact project, with matching financial support from the bank.
Commenting on the outreach, Divisional Head, Brand and Communications Division, Fidelity Bank Plc, Dr Meksley Nwagboh, highlighted that the initiative underscores the bank’s commitment to improving lives through targeted social interventions across its four CSR pillars.
“This project reflects the spirit of who we are as a bank. Beyond providing financial services, we are committed to touching lives within the communities where we operate. Today, we are donating ante-natal kits to pregnant women and also supporting indigent patients who have remained in the hospital due to unpaid bills. Some of the children also require long-term medical care, so we have given additional financial support to aid their continued treatment,” Dr Nwagboh said.
Whilst wishing the beneficiaries quick recovery and good health, Nwagboh described the intervention as both significant and timely, enabling many families to reunite and celebrate the festive season without the burden of outstanding hospital debts.
Receiving the donation, the Chief Matron of the Children’s Ward, Esther Nnaji, commended Fidelity Bank for the timely intervention, describing it as a lifeline for families grappling with rising healthcare costs.
“There are so many families here in desperate need. Some of the children are battling cancer, sickle cell disease and other chronic conditions. Fidelity Bank’s support will go a long way in relieving their pain. Because of what you have done, some of these children will now be able to see their siblings again,” she said.
Several beneficiaries expressed deep gratitude to Fidelity Bank for easing their financial burdens. Mrs. Adaeze Ilo, whose baby’s bill was cleared, said the support came at a moment of despair.
“After spending months in the hospital, we had no idea how to raise the money,” she said. “Fidelity Bank came through for us when we needed it the most. We are deeply grateful.”
Another relieved parent, Jane Anthony, whose son’s bill was cleared, said her family had already accepted that they would spend Christmas in the hospital.
“God used Fidelity Bank to send us home to enjoy Christmas. My heart is full.” she said.
The recent outreach to Enugu State University Teaching Hospital further highlights Fidelity Bank’s continued commitment to supporting vulnerable groups and strengthening community well-being across Nigeria through community-driven CSR efforts.
Ranked among the best banks in Nigeria, Fidelity Bank Plc is a full-fledged Commercial Deposit Money Bank serving over 9.1 million customers through digital banking channels, its 255 business offices in Nigeria and United Kingdom subsidiary, FidBank UK Limited.
The Bank is a recipient of multiple local and international Awards, including the 2024 Excellence in Digital Transformation & MSME Banking Award by BusinessDay Banks and Financial Institutions (BAFI) Awards; the 2024 Most Innovative Mobile Banking Application award for its Fidelity Mobile App by Global Business Outlook, and the 2024 Most Innovative Investment Banking Service Provider award by Global Brands Magazine. Additionally, the Bank was recognized as the Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence and as the Export Financing Bank of the Year by the BusinessDay Banks and Financial Institutions (BAFI) Awards.
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