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COVID-19: Heritage Bank Offers Seamless Service to Stakeholders

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As the world grapple with the impact of the outbreak of Coronavirus pandemic, which has continued to cause worldwide challenges for healthcare systems, economies and corporate organisations, Heritage Bank Plc has taken practicable steps to offer seamless services to customers, whilst ensuring the health and safety of their workers and others at the workplace.

The bank, however, adopted a crisis response measures in place to minimise and manage the risk arising from the disease known as COVID-19 and ensure that the payment infrastructure and logistics to maintain operations going as various State governments brace up for lockdown to contain the pandemic.

The bank’s Management in a statement explained that part of its business continuity management emanating from Heritage Bank’s corporate strategy was to guarantee seamless service delivery to the various stakeholders, adopt measures to tackle significant business risk that might have growth impact on economy, whilst taken reasonably practicable steps to minimize the risk.

According to Heritage Bank, incognisant with the protocols proffered by the World Health Organisation, Nigeria Centre for Disease Control and other health agencies, Heritage Bank provided a work environment that is without risk to health and safety and adequate facilities for workers in carrying out their work, so far as is reasonably practicable.

The statement noted that the Bank has maintained a maximum of 10% of staff who constitute mainly Units heads and “must have” working from its premises during these times of uncertainties, whilst others work remotely from home to adhere to the social distancing directive.

The bank further noted that efforts have been ongoing via its intranet and other channels to keep staff and customers up-to-date with the latest COVID-19 information and provide clear direction and guidance expected of workers and customers.

“We have enforced and continued to monitor the need for workers to practice good hygiene, including:  frequent hand washing, use of sanitizer,  limiting contact with others, including through shaking hands covering their mouths while coughing or sneezing require workers to stay away from the workplace if they are unwell and not fit for work, and encourage them to seek medical advice as appropriate seek advice from health authorities immediately if there has been a confirmed case of COVID-19 and for staff who are arriving from affected countries to self-quarantine for 14days,” the financial institution stated.

To ensure seamless banking transactions, the bank explained that customers are constantly communicated to, to adopt its available 24/7 alternate electronic channels.

“We have encouraged our customers to adopt the self-service platforms like *745*0# for balance enquiry, Funds Transfer (Within Heritage Bank): *745*1*Amount*Account Number#, self-airtime recharge: *745*Amount#, third party airtime recharge: *745*Amount*Mobile Number# and change pin: *745*00#.

“We are available via email [email protected] and social media (insert social media icons) to render the following services: Debit Card Hotlist, Post No Debit Request (PND Placement), HB Padie unlock/ username request/ Password reset, Statement of Account (individual accounts) and general inquiries on products and services

“We have setup a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies.

Please send any information relating to the COVID-19 pandemic via these channels: E-mail: [email protected]  and contact number:   01-2369099,” the bank explained.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

NAICOM Signs MoU with BPP to Deepen Insurance Compliance in Public Procurement

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The National Insurance Commission (NAICOM), has signed a Memorandum of Understanding (MoU) with the Bureau of Public Procurement (BPP) for collaboration and strengthening of the insurance industry, in the area of public procurement processes.

The Commissioner for Insurance, Olusegun Ayo Omosehin, welcoming the Director-General of BPP, Adebowale Adedokun, and his delegation to NAICOM for a working visit, during which the agreement was signed, highlighted the role of NAICOM as the statutory regulator charged with supervising, regulating and promoting the growth of Nigeria’s insurance industry.

He further stated that NAICOM’s current reform priorities include policyholder protection, regulatory capacity building, legal modernisation, recapitalisation, and increasing insurance penetration.

He emphasised that the collaboration would reinforce the principles of public procurement and insurance practice in Nigeria. He noted that achieving President Bola Ahmed Tinubu’s vision of transforming Nigeria’s economy into a one-trillion-dollar economy required strong inter-agency cooperation.

He stressed that the commission’s reform objectives could not be fully realised without strategic collaboration with agencies such as BPP. The Commissioner further disclosed plans to establish a platform to monitor and verify insurance coverage for public procurement items and assured that insurance operators would strictly adhere to established rules and standards.

In his remarks, the Director-General of BPP, Adedokun, commended the ongoing transformation in the insurance industry, describing the Commission’s environment as serene and reflective of its readiness to support the Federal Government’s economic growth agenda.

Adedokun, welcomed the partnership and highlighted implementation as the critical next phase: “Signing MoU is only the beginning — what matters is delivery. BPP has moved to a fully digital submission model to speed approvals and reduce opportunities for corruption”, he stated.


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Nigeria’s VAT Jumps 34%, CIT Soars 48% to ₦14trn in 9M’25 – NBS

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Nigeria’s non-oil tax collections posted robust growth in the first nine months of 2025, with Value Added Tax (VAT) rising 34 per cent to ₦6.4 trillion and Company Income Tax (CIT) jumping 48 per cent to ₦7.72 trillion, bolstering federal revenue amid oil price volatility.

Nigeria's VAT Jumps 34%, CIT Soars 48% to ₦14trn in 9M'25 – NBS

NBS

Data from the National Bureau of Statistics (NBS) showed VAT climbing from ₦4.77 trillion in 9M’24, reflecting stronger domestic consumption and imports. Quarterly trends indicated a slight 1.4 per cent dip to ₦2.03 trillion in Q2’25 from ₦2.06 trillion in Q1’25, followed by a 10.66 per cent rebound to ₦2.28 trillion in Q3’25—a 28.1 per cent year-on-year gain.

In Q3’25, local VAT hit ₦1.12 trillion, foreign VAT ₦680.23 billion, and import VAT ₦479.79 billion. Sectorally, Administrative and Support Services led with 89.28 per cent quarter-on-quarter growth, trailed by Arts, Entertainment and Recreation (82.49 per cent) and Human Health (32.4 per cent). Real Estate contracted sharply by 51.33 per cent. Manufacturing dominated contributions at 25.89 per cent, followed by Information and Communication (18.77 per cent) and Mining/Quarrying (14.85 per cent).

CIT followed suit, surging from ₦5.22 trillion in 9M’24. It stood at ₦1.98 trillion in Q1’25, leaped 40 per cent to ₦2.78 trillion in Q2’25, and grew 5.7 per cent to ₦2.96 trillion in Q3’25—a 67.19 per cent year-on-year rise. Domestic CIT reached ₦1.21 trillion in Q3, while foreign CIT hit ₦1.75 trillion, underscoring multinational firms’ role.

Economists attribute the uptick to improved tax administration, digital tracking, and post-reform consumption, though sectoral disparities signal real estate headwinds. The gains support President Tinubu’s revenue diversification drive, reducing oil dependency as global crude fluctuates.

NBS data highlights non-oil taxes’ potential to fund infrastructure and social programmes, with analysts eyeing sustained momentum into 2026.


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SEC Revokes Registration of Kensington Agro Trading Limited

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Securities and Exchange Commission (SEC) has revoked the registration of Kensington Agro Trading Limited as a capital market operator with immediate effect.

SEC Revokes Registration of Kensington Agro Trading Limited

In a public notice issued by the Commission, the regulator announced that Kensington Agro Trading Limited’s registration as a Commodity Broker/Dealer and Collateral Manager has been withdrawn, effectively stripping the company of its authority to operate within Nigeria’s capital market.

According to the notice, the revocation was carried out pursuant to the powers vested in the Commission under Section 61(6) of the Investments and Securities Act, 2025, as well as Rule 34(1) of the SEC Rules and Regulations 2013, as amended.

The SEC stated that the decision takes immediate effect and urged all stakeholders to take note of the development.

“Accordingly, commodity exchanges, the investing public, commodity traders, and all capital market stakeholders are advised to discontinue capital market-related dealings with the company,” the Commission said.

The directive means that Kensington Agro Trading Limited is no longer authorised to engage in any capital market activities under the regulatory oversight of the SEC. Market participants have been cautioned to avoid entering into transactions or maintaining business relationships with the firm in its former capacity as a registered operator.

While the notice did not specify the reasons for the revocation, such regulatory actions are typically taken in line with the Commission’s mandate to ensure compliance with extant laws, protect investors, and maintain market integrity.

The SEC, headquartered in Abuja, reiterated its commitment to upholding transparency, investor protection, and strict adherence to regulatory standards in Nigeria’s capital market.

The Commission’s action underscores its continued enforcement drive aimed at sanitizing the market and ensuring that only duly registered and compliant operators are permitted to function within the ecosystem.

Stakeholders and members of the public are encouraged to verify the registration status of capital market operators through official SEC channels before engaging in investment-related transactions.


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