Telecom
COVID-19: Softcom Launches Transparent Crowdfunding Platform for Effective Distribution of Palliatives to Poor Households

Softcom, a company dedicated to connecting people and business through meaningful innovation, in partnership with Deloitte, MTN, Ernst &Young, Banwo&Ighodalo, GTBank, Future Africa, Providus Bank, John Ashley Foundation, Wildreams, Lagos State Government and other corporate organizations have launched a new initiative – HelpNow, to support Lagos residents in need due to the impact of the COVID-19 pandemic via a platform set up to pair donors with beneficiaries who require support.
HelpNow, an initiative of Softcom, is a private sector led collaboration in response to the debilitating effects the COVID-19 pandemic has had on the income and livelihood of millions of Nigerians.
The objective is to provide support to at least 2 million vulnerable people in Lagos through a crowdfunding model that rallies the support of well-meaning individuals and corporates.
Speaking at the launch, Mr. BabajideSanwo-Olu, Governor of Lagos State noted that ‘the role of technology in addressing the socio-economic challenges of the modern world is not only important, but also incontrovertible.

L-R: Seinde Olobayo, Chief Operations Officer, Softcom, Babajide Sanwo-Olu, Lagos State Governor and Yomi Adedeji, CEO Softcom at the HelpNow launch in Lagos on Thursday, June 18 2020
“This consciousness is the reason why technology is a critical component of the THEMES Agenda of our government”.
“We are determined to leverage technology and its associated innovations to make governance easier and transform our State.
“However, like the experience in other megacities in the world, COVID-19 outbreak has shown the fragility of our societies and the need to seek innovative ways for addressing some of our immediate challenges has become more important”.
“With the launch of HelpNow today, we now have a platform that aggregates support for government’s efforts at alleviating the sufferings of the poor and vulnerable in our society.
“Government alone cannot address the socio-economic problems of any society. It needs the support of well-meaning individuals and corporate organizations to cater for the needy amongst us”.
“Before now, there was no platform such as HelpNow that allows effortless intervention in the lives of millions from anywhere and anonymously. For creating a platform that encourages collaboration and speedily mobilizes succour for the needy and vulnerable, I commend Softcom Limited and its partners.
“The people of Lagos State appreciate your ingenuity and thoughtfulness”, concluded the Governor.
Yomi Adedeji, ceo, Softcom Limited and convener, HelpNow initiative, said “We believe that while the pandemic affects everyone, the impact is not the same across the board.
“With limitations to economic activities, a good number of Lagosians are vulnerable and have a tough time taking care of themselves and their families. They need our help now to get back on their feet.
“Softcom is working with the Bank of Industry, Telco’s, and LASG to organize the records of vulnerable Nigerians covering people with disabilities, the poorest households and the aged, for this purpose.
“These records reduce guesses or duplication of efforts. It ensures that more people are reached, and no individual or family benefits more than once.”
Also, to ensure the credibility and transparency of the initiative, Deloitte and Ernst &Young will provide audit, governance and operational risk support, ensuring every Naira donated gets to a beneficiary as promised.
Adedeji encouraged corporates and private individuals in Nigeria and worldwide to support the initiative by visiting theHelpnow.ng website to donate, saying no amount is too small to help those in need.
He said donors will be able to view the impact of their giving on the website coupled with testimonials of the beneficiaries.
He noted that HelpNow partners are committed to achieving the SDG Agenda 2030 on ending poverty, ensuring zero hunger, and ultimately improving the quality of life and wellbeing of all.
Telecom
Lebara Nigeria Becomes Member of GSMA Network

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.
Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.
Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.
Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.
Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.
Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.
The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.
GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.
Telecom
Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.
They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.
The statement reads: “The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’
“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.
“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.
“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”
Telecom
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).
Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.
Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.
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