Connect with us

News

CPC to Check Consumer Abuses in ICT Sector

Published

on

Kindly share this post

Consumer Protection Council (CPC) said that it has commenced a pro-consumer initiative aimed at driving unprecedented and positive changes within the ICT sector in the country.
Mr. Abiodun Olumuyiwa, head,  Public Relations, in a statement said that this is in recognition of the increasing use and reliance on Information and Communication Technology (ICT) by almost every segment of the Nigerian populace and the attendant widespread and uncontrollable consumer abuses in the sector.
It stated, "The Council, against the backdrop of increasing consumer abuses in the sector, came up with the initiative to bring succor to consumers on issues such as Automated Teller Machine (ATM) anomalies, poor telecom service delivery, no refund policy for defective ICT devices, abusive sales promotion and loyal programs, as well as a wide range of abuses from ICT enabled services/products."
The initiative, comprising holistic strategies for the protection of all ICT users and consumers, would commence with the development of a blueprint, the ICT Consumer Protection Enforcement Strategy – for addressing a wide range of consumer issues and enforcing consumer rights under the CPC Laws.
It explained that, "The Strategy would reinforce existing CPC regulations as well as promulgate new ones, all aimed at transforming the respect for consumer issues and compliance with their statutorily guaranteed rights, the true central focus of ICT business and related transactions in Nigeria.
"Part of the new enforcement strategy would include the development of service and product standards, covering technology-related goods and services, whether within the ICT sector itself or in other sectors where ICT operates as service enablers."
To ensure full implementation of this Initiative, the Council has engaged the services of a foremost ICT Law firm, Technology Advisors, to assist in its renewed efforts to protect, represent and promote consumer rights across the country on any issue affecting the procurement, use and value of all ICT goods and services in Nigeria.
The initiative, according to the CPC, would usher in a new regime of more proactive regulation that would largely curb consumer abuses and restore consumer confidence in the sector.
"The Council’s renewed commitment to safeguarding consumers in the sector is informed by the reality that unless consumers’ interests are properly safeguarded in this fast developing sector in Nigeria, consumers’ confidence may continue to be eroded, and along with it the potential for using ICT as a tool for economic growth and development in Nigeria may remain a pipe dream.
"Also, the seeming inefficiencies currently being suffered in the sector as services constantly fail to deliver value comparable to prices, could be regained to support more efficient resource allocation and competition in the economy," it further stated. Implementation of the initiative, it added, would be done with the support of the ICT sector regulators in broadcasting, telecommunications and information technology (NBC, NCC and Nitda), would be thrown into full throttle from the first quarter of next year.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

News

Stakeholders Demand Stronger Governance and Infrastructure to Drive Tech Adoption @ Lagos AI Summit

Published

on

Kindly share this post

As AI adoption accelerates across Nigeria, leaders at the “AI in Action Now” conference 2026 have called for a balance between rapid innovation and strict regulatory governance. The event, held at the Lagos Oriental Hotel, highlighted both the doggedness of Nigerian builders and the risks of unregulated data usage.

Dotun Adeoye, Co-Founder of AI Nigeria, raised alarms over “Shadow AI”, a trend where employees upload sensitive official documents to public AI platforms. He praised the Nigerian Data Protection Commission (NDPC) for its recent aggressive stance, including multi-million-dollar fines against major banks and social media brands.

“Innovation without governance is dangerous. The regulator now has the job of educating players. We are working in partnership with them to ensure players don’t just get fined, but actually understand how to protect data locally rather than storing it abroad, ” Adeoye noted.

Addressing issues of lack of infrastructure to carry AI adoption, Conference Convener Debola Ibiyode admitted that while Nigeria lacks the traditional foundation for AI adoption, the tech community cannot afford to wait.

“The simple answer is we don’t have the infrastructure, but Nigeria has never really had infrastructure to drive anything, and we still thrive, ” Iboyode said, encouraging students and builders to look beyond current limitations. “Once we start to build based on what we have now, it will encourage those who need to provide the infrastructure to do their part. The world will not wait for us,” she insisted.

To bridge this gap, she highlighted the AI Foundry Africa, an incubator designed to mentor ideas into market-ready products.

Meanwhile, speaking to journalists on the sidelines, Biodun Ogunleye, the Lagos State Commissioner of Energy and Mineral Resources, echoed the sentiment that the government’s role is to facilitate the right environment through partnership. He emphasized that data generated from interactions with the government must have long-term value.

“We must ensure that in all facets from production to interaction with government, the tools required to ensure data has value are appreciated,” Ogunleye stated.

He concluded that through private-sector collaboration, the government can focus on its primary functions while leveraging AI to ensure the nation aspires for the future.


Kindly share this post
Continue Reading

News

35 Million Nigerians Face Acute Hunger in 2026, UN Warns

Published

on

Kindly share this post

About 35 million Nigerians face acute hunger risks in 2026, including three million children battling severe malnutrition, the United Nations has warned, attributing the crisis to collapsing global aid budgets and escalating violence in the northeast.

35 Million Nigerians Face Acute Hunger in 2026, UN Warns

UN Resident and Humanitarian Coordinator Mohamed Malick Fall disclosed this on Thursday during the launch of the 2026 humanitarian plan in Abuja, noting that the traditional foreign-led aid model proves unsustainable amid Nigeria’s escalating needs.

He highlighted dire conditions in Borno, Adamawa and Yobe states, where over 4,000 people perished in the first eight months of 2025 from surging suicide bombings and attacks—equalling the entire previous year’s toll.

The UN now targets $516 million to deliver lifesaving aid to 2.5 million people this year, a sharp drop from 3.6 million in 2025 and half of prior levels, forcing prioritisation of only the most critical interventions.

Fall stressed, “These are not statistics. These numbers represent lives, futures and Nigerians,” as shortfalls last year compelled the World Food Programme to halt support for over 300,000 children after resources dried up in December.

Yet, Fall acknowledged Nigeria’s increasing national ownership, including local funding for lean-season food assistance and proactive flood early-warning systems, signalling a shift toward self-reliant crisis response.


Kindly share this post
Continue Reading

News

NITDA Commits to Digital Inclusion for Persons with Disabilities

Published

on

Kindly share this post

The National Information Technology Development Agency (NITDA) has reaffirmed its commitment to inclusive digital development following the completion of a two-day digital literacy training for persons with disabilities (PWDs) in Abuja.

The programme, organised under NITDA’s Digital Literacy for All (DL4ALL) initiative, the programme trained 50 participants in practical digital skills to enhance their participation in Nigeria’s expanding digital economy.

In his remarks, the Director-General, Kashifu Inuwa CCIE, stated that the programme reflects the agency’s determination to ensure accessibility remains a core component of national digital transformation efforts.

He explained that genuine digital advancement cannot be realised without the inclusion of persons with disabilities, adding that millions of Nigerians remain constrained by limited access to accessible and inclusive digital platforms.

“In many cases, the problem is not the absence of digital tools but the lack of accessibility. Platforms that do not support assistive technologies, non-captioned content and inaccessible websites effectively shut people out and limit opportunities,” he added.

Inuwa further explained that the initiative aligns with President Bola Ahmed Tinubu’s Renewed Hope Agenda, which prioritises inclusivity as a driver of national development. He stressed that persons with disabilities should be recognised as active contributors to economic growth rather than dependants.

“When equipped with the right skills and technologies, persons with disabilities become innovators, entrepreneurs and professionals who contribute meaningfully across sectors,” he added.

He acknowledged the role of Inclusive Friends Association (IFA) and SIMBED in delivering the training, describing the collaboration as a model of how government and civil society partnerships can advance inclusive development.

Highlighting NITDA’s broader digital literacy drive, the Director-General said the DL4ALL programme is a key component of the agency’s Strategic Roadmap and Action Plan, which targets 70 per cent digital literacy by 2027 and 95 per cent by 2030.

He explained that the initiative operates through three main tracks: an informal sector programme that has trained more than 480,000 Nigerians across 30 states and the Federal Capital Territory since September 2024; an education sector programme focused on embedding digital skills into learning institutions; and a workforce readiness programme designed to strengthen digital competence in both public and private sectors.

“This programme is not merely a pilot. It is proof that inclusive and intentional training works, and that persons with disabilities can excel when given equal opportunities,” Inuwa stated.

Also speaking, the Managing Director and Chief Executive Officer of SIMBED, Mr Daniel Onunkwo, described the training as a significant step towards closing the digital inclusion gap for persons with disabilities.

Onunkwo added that the initiative sends a strong message about equity and national progress, adding that SIMBED remains committed to expanding digital empowerment for persons with disabilities.

Similarly, the Executive Director of Inclusive Friends Association, Grace Jerry, represented by Tracy Agbamu, commended NITDA for demonstrating intentional leadership in promoting inclusion under the Renewed Hope Agenda.

She urged participants to continue applying the skills acquired and to serve as digital inclusion advocates within their communities.

The training programme further strengthens NITDA’s vision of building a digitally inclusive Nigeria where access to digital opportunities is determined not by physical ability but by empowerment and innovation.


Kindly share this post
Continue Reading

Trending