E-Financial
Customers Wax Worriedly over Multiple Bank Charges, Urge BCAN, CBN to Intervene

Nigerian bank customers have continued to express frustration over what they describe as unauthorised and excessive debits from their accounts, calling on the Bank Customers Association of Nigeria (BCAN) and the Central Bank of Nigeria (CBN) to step in and protect their rights.

Several customers, who spoke to newsmen in Abuja on Sunday, said the mounting deductions were discouraging, unnecessary, and increasingly unbearable in the face of the country’s economic challenges.
Mrs Helen Agodo, a First HoldCo Plc customer, told the News Agency of Nigeria that she had been battling daily debit alerts from her bank.
“In fact, I do not blame some people who decide not to put their monies in a bank. There was a day I calculated the debit alert charges that I received from my bank, it was up to ₦1,000 in just one day,” she said.
“You can now imagine the total amount the bank will get if they do the same deduction from, like, 1,000 to 2,000 of their customers.”
She appealed to BCAN to engage the CBN and other regulatory agencies to halt the unauthorised deductions.
Cheta Ugochukwu, another customer, who banks with Guaranty Trust Bank Plc, described the charges as “unfair and insincere.”
“Personally, I do all my transactions electronically, and I thought that is the basis for the cashless policy of the Central Bank of Nigeria. My bank charged me about **₦1,146 as SMS alerts for one month. This, to me, is too much,” she said.
She added that she was also billed ₦100 as an electronic money transfer levy, contrary to the ₦50 stipulated in regulation.
“I wonder how they calculate this because it is unfair with the current state of the economy,” Ugochukwu said.
She urged BCAN to create more awareness of its activities and constantly engage customers nationwide.
However, a bank official, who declined to be named, defended the charges, saying they were made in line with the CBN guide to bank charges.
Bank Customers Association of Nigeria (BCAN), led by Uju Ogubunka, president, has already written to the CBN on the matter, according to NAN.
BCAN, a non-profit organisation, serves as the collective voice for Nigerian bank customers, advocating for customer rights and educating the public on efficient banking practices. Its membership includes both individuals and corporate account holders.
The association has promised to intensify its push to stop exploitative charges and foster a more transparent banking culture in the country.
E-Financial
FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

Federal Competition and Consumer Protection Commission (FCCPC) has dismissed as false a report claiming it approved 48 additional digital loan applications, raising the number of licensed digital lenders in Nigeria to 505.

In a statement posted on its official X handle on Sunday, the commission described the publication, titled “FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505,” as “false, misleading and” not reflective of its actions.
The commission said it had not granted any new approvals or licences for digital lenders, stressing that it was complying with an ex parte order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025, pending further proceedings.
The statement read, “The attention of the Federal Competition and Consumer Protection Commission has been drawn to a publication titled ‘FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505.’ The publication is false, misleading and does not represent the position or actions of the Commission.
“The FCCPC is a law-abiding institution and is fully complying with the ex parte Order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025 pending further proceedings.
“Consequently, the Commission has not granted any new approvals or licences pursuant to those Regulations. Any publication suggesting that the Commission recently approved additional digital lenders under the Regulations is entirely false.”
The commission urged members of the public, industry stakeholders and media organisations to disregard the publication and rely only on information released through its official communication channels.
It reiterated its commitment to complying with court orders and providing accurate information on its regulatory activities.
E-Financial
PalmPay Calls for Trust, Infrastructure and Responsible AI to Drive Payment Ecosystem Innovation

Industry leaders, regulators, and payment experts have called for stronger infrastructure, responsible artificial intelligence (AI) adoption, and deeper cross-sector collaboration to unlock the next phase of growth in Nigeria’s digital payments ecosystem.

The stakeholders made the call during the 2026 Digital Pay Expo held in Lagos on June 17 and 18, 2026. This year’s event focused heavily on the transformative role of AI, cybersecurity, cross-border transactions, and deepening financial inclusion across Africa.
Speaking at the event, Dr. Rekiya Yusuf, Director of the Payment System Supervision Department at the Central Bank of Nigeria (CBN), represented by Chika Ugwueze, Deputy Director, stated that Nigeria’s payment ecosystem is rapidly evolving beyond digital adoption into deeper digital transformation.
According to Yusuf, artificial intelligence is emerging as a critical driver of this shift, particularly in real-time fraud detection and expanding access to underserved populations. “The goal is to make financial transactions seamless. AI is now driving innovation, helping in real-time fraud detection and helping to expand access,” she said.
She noted, however, that important gaps remain, particularly around infrastructure and inclusion. Building a resilient digital market system in the AI era requires reliable connectivity, robust infrastructure, intentional talent development, and sustained capacity building.
Echoing the regulator’s call for robust ecosystem support, Chika Nwosu, Managing Director of PalmPay Nigeria, said trust, access, and practical financial support remain critical to helping small businesses participate more meaningfully in the formal economy.
He noted that while micro, small, and medium enterprises (SMEs) contribute an impressive 40 per cent to Nigeria’s Gross Domestic Product (GDP), limited access to credit and reliable payment infrastructure continues to slow their ability to grow and scale.
To drive true innovation, Nwosu argued that financial inclusion must move beyond simply opening accounts and enabling basic transactions; it requires building a foundation of trust and tangible economic empowerment.
“SMEs contribute 40 per cent of the country’s GDP. For us at PalmPay, we don’t just provide payment solutions to them, we also support them with financial tools they need to expand and create jobs,” he said. .
Nwosu further emphasised the importance of digital literacy, noting that stronger understanding of digital tools and AI-enabled systems will be essential to buildling long-term trust and participation across the ecosystem.
The discussions at Digital Pay Expo 2026 reflected a growing consensus across the industry: the future of African digital payments will depend on getting the fundamentals right. That means stronger infrastructure, responsible use of AI, better cybersecurity, and closer collaboration between regulators, fintechs, and other ecosystem players.
For PalmPay, the event reinforced the importance of building a payments ecosystem that is more resilient, more secure, and better equipped to support inclusion and growth at scale.
E-Financial
ngCERT Raises Alarm over Surge in Banks’ ATM Cyberattacks

Nigeria’s Computer Emergency Response Team (NgCERT) has urged financial institutions to reinforce their cybersecurity systems following a surge in automated teller machine (ATM)-related attacks targeting banks across Africa.

In a cybersecurity advisory issued on June 25, the agency classified the threat as “high risk,” warning that the attacks could inflict significant financial losses, disrupt banking operations and damage public confidence if not promptly addressed.
NgCERT, the federal agency responsible for coordinating responses to cyber threats in Nigeria under the Office of the National Security Adviser (ONSA), said the warning was prompted by a recent cyberattack on United Bank for Africa (UBA) in Senegal.
According to the advisory, cybercriminals successfully compromised the bank’s card authorization infrastructure, enabling them to manipulate transaction controls and carry out 3,421 ATM withdrawals that resulted in losses exceeding $2 million.
The agency said the attack demonstrated a sophisticated methodology that poses a serious threat to financial institutions operating similar ATM and payment card systems across Africa.
“This methodology poses a significant threat to financial institutions operating similar ATM and card systems across the region,” the advisory stated.
NgCERT explained that investigations into recent incidents indicate that attackers typically gain initial access to bank networks through phishing campaigns, vulnerabilities within third-party supply chains or insider assistance.
Once inside the network, the attackers conduct extensive reconnaissance to identify critical systems responsible for ATM transaction processing, card management and transaction authorisation.
The agency said the threat actors then deploy malware, escalate their system privileges and manipulate key security controls, including ATM withdrawal limits, transaction velocity restrictions, fraud monitoring thresholds and payment card parameters.
It added that the attackers are also capable of creating new payment card records or altering existing ones, enabling coordinated cash-out operations involving multiple operatives simultaneously withdrawing large amounts of cash from ATMs across different locations.
NgCERT warned that successful exploitation of these vulnerabilities could result in massive financial losses through the rapid depletion of ATM cash reserves, compromise of core banking infrastructure and manipulation of customer accounts.
Beyond direct financial losses, the agency said such attacks could trigger regulatory sanctions, reputational damage, service disruptions and broader network compromise that may lead to sensitive data breaches.
To mitigate the threat, ngCERT advised banks to strengthen privileged access management and enforce multi-factor authentication for all administrative accounts.
The agency also urged financial institutions to immediately harden their ATM infrastructure by disabling unnecessary remote access, applying the latest firmware updates and reviewing all third-party remote access channels and vendor accounts.
Other recommendations include implementing strict network segmentation, enhancing real-time transaction monitoring, conducting continuous threat-hunting activities, carrying out regular penetration testing and red-team exercises, and strengthening employee awareness of phishing attacks and insider threats.
NgCERT further called on banks to regularly test and update their incident response plans to ensure they are equipped to respond effectively to sophisticated ATM cash-out attacks as cyber threats continue to evolve.
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