E-Financial
CWG Ghana Celebrates 10 Years of Service Delivery
CWG Ghana Limited, a member of the Pan-African Information and Communications Technology Company, Computer Warehouse Group Plc (CWG) celebrated her 10th anniversary in Ghana last week.
The occasion which was well attended by dignitaries and stakeholders across the sectors of the economy was organized by CWG Ghana in order to celebrate her partners, customers, Ghanaian Government, staff members and others who have contributed to the immense growth the company experienced in her past decade of operation.
And to declare the new technologies it intends to launch in the market, as well as present Mrs. Harriet Yartey, her new country manager.
Austin Kwesi Okere, chief executive officer, CWG, who presented Mrs. Harriet Yartey the new Country Manager for CWG Ghana, a seasoned ICT professional, with stellar performance experience at the SOFTtribe, Vodafone and others, however outlined technologies that CWG Ghana has deployed and support locally, the impact on the user experience, the roadmap of new technologies it intends to launch into the market.
He expressed his appreciation to the stakeholders who have given CWG the opportunity and platform to exhibit its ICT competence that has turned around numerous businesses in the region. Kwesi, also reiterated that CWG Ghana is indeed accomplishing the purpose for which it was established, to bring leading edge technology to businesses in Ghana. Now CWG Ghana provides the technology of business for customers in Telecoms, Oil & Gas, Banking, Government, Education, Manufacturing and Services, in partnership with world-class OEMs such as Oracle, IBM, Dell, Cisco, Symantec and a host of others.
CWG’s customers in Ghana include Vodafone, MTN Ghana, GCB, e-Process (Ecobank), Ghana National Petroleum Corporation, GCNET, Calbank and Bank of Africa amongst others.
“CWG serves as a technology trusted advisor to her customers, based on her established track record of trust and integrity” he added.
Okere assured stakeholders that CWG shall remain focused on her vision to be the number one IT Utility enbler in Africa by 2015 by introducing new technologies in collaboration with world-class Original Equipment Manufacturers such as IBM, Oracle, EMC and Symantec amongst others.
He added that capacity building is vital in IT development and hence CWG will commence its highly successful IT Academy known as CWG Academy in Ghana by the first half of next year.
The CWG Academy provides the opportunity to impact fresh graduates through classroom training, hands-on and live project attachments through which many of the graduates from the Academy have gained employment with world-class companies such as MTN, Standard Chartered Bank, KPMG and CWG itself amongst others.
According to Austin, the new set of technologies will boost the business performance of companies in different verticals in this region and the economy at large as ICT is the bedrock of economic growth.
Also speaking, James Agada, chief technology officer and executive director, CWG, highlighted the dynamism in the technology space, the rapid changes it causes in the economy, and the importance of ICT organization such as CWG in proactively providing solutions and services that will meet current challenges and needs.
According to Mr Agada, CWG Ghana has grown from moving boxes largely on Sun Microsystems and Dell platform and providing after sales maintenance on intervention basis to a full-fledged Systems Integration company.
Having identified the dire gap in ICT Services, CWG has built human capacity in service delivery across various platforms like VMware, HP, IBM, Cisco, Checkpoint, Symantec, EMC, etc to provide cloud solution, Software as a Service (SaaS), and training.
He further highlighted some of the projects the company has accomplished such as Design, Deployment, implementation and support of Network security solutions, Storage, Backup solutions, structured cabling, data centre power solutions, Managed services, Oracle RAC and Tuning services and others.
These projects were provided to various sectors of the economy and it has contributed to their business growth and given the opportunity to seize competitive advantages.
Mrs Harriet Yartey, country manager for CWG Ghana, reiterated that CWG is known for trust, integrity and excellent service delivery, and hence will continue to focus on its commitment to enable businesses with leading-edge technology that will put Ghana businesses at the forefront of her contemporaries at the international level.
Among customers who shared their experiences with CWG Ghana’s services include Raymond Acromond, head, IT Department – Bank of Africa said; “I am continually impressed by the excellent service that CWG Ghana provides. The many times I have requested for support from CWG Ghana, the response has been fast and efficient. It makes a pleasant change to deal with a company that takes pride in providing first class services. Keep up the good work and thanks for all your help so far”.
Another customer, Ferdinand K. Aniwa, manager, Information Systems, Data Management and Communication, Ghana National Petroleum Corporation had this to say “CWG Ghana truly stands by its promise of Creating Enduring Value for its customers. Their reliability was 24×7. They were always available for us. Their support mechanism enabled us to reach newer heights in our Unified Storage, Deployment strategy and position the Ghana National Petroleum Corporation to pursue its goals of becoming a leading global competitor within the Oil and Gas Industry”.
“The service your company provides is top quality – from initial request for information and proposal to the execution of the project itself. You are active listeners, understanding our unique requirements, able to improvise when requested. My team has had a memorable experience always working with CWG Ghana”, affirmed Albert Ghansah, MIS, Cal Bank Ltd.
According to Patrick de Souza, Infrastructure Manager GeGov Project Office, GCNet Ltd; “CWG operates unlike the Traditional African Company where the client’s requests are beset with all manner of difficulties. CWG seeks the interests of its clients, and assists her clients to efficiently design its infrastructure. With CWG one can be assured of true service quality.”
Securities and Exchange Commission (SEC) has commenced the implementation of a fully electronic registration system for capital market operators, marking a major milestone in its digital transformation drive aimed at improving regulatory efficiency, reducing processing time and strengthening oversight of Nigeria’s capital market.
The new electronic registration (e-Registration) platform, deployed through the Commission’s ePortal, allows designated regulatory services to be completed entirely online, eliminating manual processes for services covered in the current phase.
The initiative comes as the SEC intensifies reforms to modernise the Nigerian capital market, enhance the ease of doing business and leverage technology to improve service delivery to market participants.
In a statement issued on Wednesday, the Commission said Capital Market Operators (CMOs) can now complete designated post-registration processes electronically, from application submission and regulatory review to approvals and the communication of regulatory decisions.
According to the regulator, the platform is designed to simplify interactions between operators and the Commission, reduce administrative bottlenecks, shorten processing timelines and give applicants real-time visibility into the status of their applications.
The SEC said the transition to a fully digital registration process would also improve operational efficiency by introducing standardised workflows, electronic documentation, secure digital record management and stronger audit trails, while enhancing regulatory oversight.
“The new platform represents a major step towards creating a seamless digital regulatory ecosystem that enhances operational efficiency while strengthening regulatory effectiveness,” the Commission stated.
Beyond improving efficiency, the regulator said the platform would reinforce the integrity of regulatory processes by minimising delays associated with paper-based documentation and improving the quality of regulatory data used for supervision and decision-making.
It added that the digital system would provide a stronger foundation for regulatory analytics and future technology-driven innovations aimed at enhancing market oversight.
The Commission explained that the implementation is being rolled out in phases to ensure a smooth transition for market participants while safeguarding the stability and integrity of regulatory processes.
For now, the e-Registration platform is limited to post-registration services for existing Capital Market Operators.
entrants seeking registration in the Nigerian capital market are not yet covered under the current phase, adding that electronic processing for new registrations will be introduced at a later date.
The Commission urged all licensed operators to familiarise themselves with the new platform and comply with implementation timelines to ensure a seamless migration to the digital system.
The latest move forms part of the SEC’s broader reform agenda to modernise market infrastructure, improve transparency and strengthen investor confidence as Nigeria seeks to deepen its capital market and enhance its competitiveness in the global financial system.
Market observers believe the digital registration initiative is expected to reduce compliance costs, improve regulatory turnaround time and support a more efficient operating environment for licensed operators, while reinforcing the Commission’s push towards a technology-driven capital market ecosystem.
Elon Musk’s social media company X, formerly known as Twitter, launched its own bank account-like product where users can send money to one another.
The service, known as X Money, is not a new bank.
X Money is using technology and banking services provided by Cross River Bank, and branding that backbone as X Money.
It is common for new financial companies to use a traditional bank’s backbone to launch its services, as chartering a new bank is a timely and costly process.
Currently X Money is invite only, and users will receive a “X”-branded Visa debit card that is useable at any ATM.
Users of X will be able to send money to other X users in real-time, the company said. Invitations are only available to X’s paying members presently
In order to attract customers, X Money is offering a 6% yield on deposits and 3% cashback on eligible purchases.
In order to earn the 6% yield, a customer would need to deposit at least $1,000 into an account.
Customers would also have to be signed up for X’s premium services, which is at least $8 a month. It would require at least a deposit of $1,600 in order to cover X’s premium services cost.
Musk has long talked about turning X into an “everything app” that would include financial services.
Musk has his origins in financial services, creating one of the first online banks under the brand X.com. That company was later bought and merged into what is now known as PayPal.
It’s still early for X Money, but the company is entering into a competitive market, dominated by PayPal’s Venmo money transfer service and other peer-to-peer money transfer services like Zelle and Cash App.
Central Bank of Nigeria (CBN) imposed N430 million in penalties on financial institutions in 2025 over delays in resolving customer complaints and failure to comply with its directives, underscoring a tougher regulatory stance on consumer protection in the banking sector.
The sanctions were disclosed in the apex bank’s 2025 Annual Report, which showed that 21 penalties worth N430 million were imposed on financial institutions during the review period for infractions linked to complaints management.
According to Nairametrics, the report stated that the affected institutions were sanctioned for “delays in resolving customer complaints to failure to comply with the Bank’s directives.”
The report read, “the Bank imposed 21 penalties on financial institutions to the tune of N430.00 million, for infractions ranging from delays in resolving customer complaints to failure to comply with the Bank’s directives.”
The latest enforcement action comes as the CBN recorded a rise in the number of complaints lodged by users of financial services, suggesting greater reliance on the regulator’s consumer protection framework.
According to the report, the CBN received 23,129 complaints from consumers of financial services in 2025, representing a 10.53% increase from the 20,925 complaints recorded in 2024.
The apex bank attributed the increase to growing public awareness and stronger confidence in its complaint resolution process rather than a deterioration in banking services.
The report stated, “The Bank received a total of 23,129 complaints from consumers of financial services in 2025, a rise of 10.53%, above the 20,925 in 2024. The trend reflected increased awareness and improved confidence in the Bank’s consumer complaint resolution process.”
It added that 18,824 complaints were successfully resolved during the year, representing a 9.36% increase from the 17,213 complaints resolved in 2024.
The report also showed a sharp increase in the value of claims handled by the regulator.
Claims denominated in local currency rose to N40.61 billion in 2025 from N17.13 billion a year earlier, while foreign currency claims climbed to $344.2 million from $1.06 million.
consumers recovered N19.12 billion and $329.3 million in refunds during the year, compared with N9.66 billion and $0.67 million refunded in 2024.
Beyond the N430 million sanctions relating to customer complaints, the CBN disclosed that it imposed another 11 penalties worth N1.26 billion on financial institutions for regulatory breaches and failure to respond to regulatory queries.
The report indicates that complaints management formed part of a wider overhaul of the CBN’s supervisory and market conduct framework in 2025.
In 2022, the CBN issued a guide on how aggrieved customers can complain about financial institutions such as commercial banks.
The regulator established a dedicated Compliance Department to strengthen oversight of financial crime, market conduct, complaints management, advertising standards, cybersecurity, data protection and corporate governance across CBN-regulated institutions.
Olayemi Cardoso, governor, CBN, recently said that the CBN and deposit money banks are reviewing excessive transaction alerts and customer charges amid complaints from bank users over confusing debit notifications and deductions.
Cardoso said the apex bank had set up a quarterly engagement structure involving its consumer protection team, deposit money banks and the top 10 microfinance banks to address unresolved customer complaints.
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