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Cyberoam Leads World’s Network Security Players

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Cyberoam, the leading global network security appliances company, announced that it has become world’s first network security player and the only UTM vendor to achieve global ISO 20000:2011 certification.

Assessed by Det Norske Veritas (DNV) Ltd of UK, this certification recognizes Cyberoam Global Support Management Centre (GSMC) for demonstrating excellence in post-sales product and technical support to its global customers.

This achievement highlights Cyberoam GSMC’s capabilities in ensuring desired consistency, traceability and readiness to augment customer experience and confidence with excellent technical support services.

The ISO 20000 assessment had Service Strategy, Design, Transition, Operation and Continual Service Improvement aspects as key focus areas. A PDCA cycle ensuring strict compliance to ISO 20000 standards was followed.

In the wake of radical IT trends such as big data, mobile enterprise, cloud computing and social media based innovations; businesses have come to see Network Security extremely vital in protecting their IT infrastructure.

As they go on embracing emerging IT technologies, they expect more from their network security vendor, to experience uninterrupted business continuity and desired productivity.

This is where excellent post-sales technical and product support comes to play an important role in enhancing customer experience.

“We are very pleased to have accomplished this rare feat,” said Harish Chib, Sr. Vice President, Cyberoam Technologies. “We understand that more and more organizations, irrespective of their scale, size and business nature seek to implement stronger network security backbone. They expect network security to be the strongest link in their IT infrastructure and see technical support carrying strategic importance.

“I’m glad to say we have succeeded in fulfilling our global customers’ expectations to ensure admirable quality system for post sales technical support, to help them build adequate cyber resilience. We are proud to acknowledge excellent work from our Global Support Management Centre that resulted in Cyberoam’s achievement of global ISO 20000:2011 certification.”

The certification is acknowledged as international ‘gold standard’ in IT services management and maintained by the International Organization for Standardization (ISO), and administered by accreditation and certification bodies.

ISO 20000 recognizes an organization’s conformance to globally acceptable benchmarks in upholding highest level of quality management for customer facing IT services for its products.

“With SLAs based technical and product support becoming more strategic to post sales experience, the standard is increasingly being seen as a critical benchmark in global IT industry. We have certified Cyberoam GSMC for the scope of IT Service management system supporting the post sales technical services after successful completion of certification audit against the ISO 20001-2011 requirements”, commented Sanat Kumar Chattopadhyay, DNV Lead Auditor, lauding the role of Cyberoam GSMC team.

As effective IT service delivery grows more vital, many businesses strive to achieve the certification for boosting their business and customer confidence and to emerge more responsive for their partner organizations.

Cyberoam GSMC works 24 * 7 to monitor and evaluate customer calls on technical & quality assurance parameters, thereby providing a full suite of support services using multiple communication channels such as Toll Free call lines, Chat and Email. For smoother and faster resolution of customer queries, Cyberoam GSMC has well defined support tiers based on technical competence of its in-house taskforce.

Also it has a provision of customer feedback for every issue that can be incorporated for enhanced responsiveness.

The achievement reinforces Cyberoam’s thought-leadership in Network Security that’s based on a holistic approach, which believes in fostering customer experience with steadfast post sales assistance.

At the same time, it also signifies the company’s commitment to establish a quality system for process-driven effective IT service delivery that is at par with the best names in global IT industry.


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E-Business

FG Unveils ePharmacy Platform to Regulate Digital Pharmaceutical Services

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Federal government has inaugurated the Electronic Pharmacy Regulation Platform (E-Pharmacy) to enhance the safety of online healthcare services.

FG Unveils ePharmacy Platform to Regulate Digital Pharmaceutical Services

Pic credit….healthreporters.info

The platform, championed by the Pharmacy Council of Nigeria (PCN), is designed to regulate digital pharmaceutical services and improve public health outcomes.

Inaugurating the platform, Prof. Ali Pate, coordinating minister of Health and Social Welfare, said the initiative signified Nigeria’s commitment to building a world-class regulatory environment.

Pate noted that pharmacy regulation had faced significant challenges for over three decades but expressed optimism that the new platform would strengthen oversight and accountability.

He said the initiative would enable evidence-based monitoring of pharmaceutical practices while supporting innovation and investment in the health sector.

“This launch is a testament to our collective commitment to advancing technology in the service of health, safety and human dignity.

“It is a decisive step to ensure that pharmaceutical practice in Nigeria aligns with national and global health priorities, reflecting the realities of the 21st century.

“It enables the country to adopt evidence-based approaches to monitoring and protecting public health while supporting innovation and investment,” he said.

The minister added that the platform would help establish a safe, accessible and well-regulated national e-pharmacy ecosystem driven by digital technology.

Earlier, Alhaji Ibrahim Ahmed, registrar/chief executive officer of PCN, said the need to regulate online pharmacy operations became more urgent during the COVID-19 pandemic.

Ahmed said the pandemic accelerated the adoption of digital tools and e-commerce in healthcare, exposing longstanding inefficiencies in pharmaceutical supply chains, particularly in Africa and Nigeria.

“This has led to the increasing adoption of digitised distribution of essential medicines through cost-effective and technology-enabled models.

“For decades, PCN has regulated pharmacy education, training, practice and business in Nigeria. However, as the world shifts towards digital solutions, access to medicines has evolved.

“The Electronic Pharmacy Regulations 2026 provide a comprehensive legal and technical framework for the registration, licensing, operation and oversight of digital pharmaceutical services,” he said.

He added that the framework would ensure that ethical standards and patient safety are not compromised in the delivery of online pharmaceutical services.


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Flutterwave Targets Anambra as South-East Tech Hub

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Olugbenga Agboola, CEO, Flutterwave, has announced plans to establish Anambra State as the company’s hub for Nigeria’s South East, leveraging a fresh banking license from the Central Bank of Nigeria (CBN) to boost local fintech and businesses.

Flutterwave Targets Anambra as South-East Tech Hub

Flutterwave

Agboola made the disclosure yesterday in Awka during a meeting with Anambra tech community leaders, hosted alongside Dr. Stanley Uzochukwu, CEO, Stanel Group and proprietor, Delborough Hotel.

He highlighted Flutterwave’s status as Africa’s leading payment system, born in Nigeria, with infrastructure powering companies nationwide.

“We want Anambra to be our hub for the entire South East,” Agboola said. “We’ll deploy our systems, fees, infrastructure, and POS terminals to every small business and large firm here, making our services the top consumer choice.”

Agboola pledged a massive impact program for Anambra entrepreneurs to foster global platforms from the state, enabled by the new license for faster growth.

For a decade, Flutterwave has facilitated payments, but now aims to empower South East businesses through partnerships, POS access, loans, and value for SMEs.

“We’re partnering on a huge impact program launching soon—impacting the tech community with technology, financing, and lending to create more millionaires from this city,” he added.


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NESREA, ACMTI, Others Launch Carbon Utilisation Initiative in Nigeria

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The National Environmental Standards and Regulations Enforcement Agency (NESREA), in collaboration with the Africa Carbon Management Technology & Innovation (ACMTI) and the Clean Energy Ministerial Carbon Capture, Utilisation and Storage Initiative (CEM-CCUS), has launched a Carbon Capture, Utilisation and Storage (CCUS) Initiative Platform in Nigeria.

Speaking at the launch in Port Harcourt, Rivers State, Prof. Innocent Barikor, the Director-General of NESREA, described the project as a major milestone in Nigeria’s journey toward environmental sustainability, climate resilience, and industrial transformation.

Barikor explained that the CCUS solution provides an economically viable pathway for industrial decarbonisation by enabling the capture, storage, and utilisation of carbon in sectors such as beverage production, cement manufacturing, chemicals and fuels, enhanced oil recovery, and agriculture.

“We need to reduce carbon in the atmosphere to acceptable levels. Its utilisation offers opportunities to capture and store carbon and deploy it for industrial purposes. We are building a circular economy—turning environmental challenges into economic opportunities in line with regulatory provisions,” he said.

He noted that the CCUS Platform is a collaborative ecosystem designed to bring together key stakeholders, including government institutions, industry leaders, academia, technology developers, development partners, and investors.

Also speaking, the Vice-Chancellor of the University of Port Harcourt, Prof. Owunari Georgewill, commended NESREA for the initiative, describing it as a practical mechanism for coordination, innovation, and action toward Nigeria’s 2035 climate targets and broader energy transition goals.

He added that the university is well-positioned to host the CCUS initiative, noting that its Energy Technology Institute has developed credible expertise in energy transition-related fields critical to the success of CCUS in Nigeria.

On his part, the Coordinator of ACMTI and Facilitator of the Carbon Technology Innovation Platform (CTIP), Dr. Richard Victor Osu, said the vision is to position Nigeria as a regional leader in carbon management technologies while contributing meaningfully to Africa’s climate commitments and global decarbonisation efforts.

Osu explained that Port Harcourt was selected due to its potential as a CCUS hub, adding that the platform will focus on advancing research and innovation, building technical capacity, promoting public-private partnerships, attracting investment, and fostering collaboration with international research and technology partners.

Juho Lipponen of the CEM-CCUS Initiative assured that the organisation would support Nigeria in prioritising CCUS in clean energy discussions, strengthening carbon management deployment programmes, boosting partnerships, facilitating financing solutions, and promoting positive narratives around carbon utilisation.

The event attracted participants from the United States, France, Brazil, Canada, the United Arab Emirates, and the United Kingdom, who shared insights on the initiative.

Also in attendance were representatives of the National Oil Spill Detection and Response Agency (NOSDRA), the National Council on Climate Change (NCCC), the Nigeria Upstream Petroleum Regulatory Commission (NUPRC), the Rivers State Ministry of Environment, as well as private sector stakeholders and development partners.


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