Connect with us

Telecom

Danbatta, NCC EVC Inaugurates Consumer Campus Outreach at UNILAG

Published

on

Faces at NCC inauguration of Consumer Conversation Campus Voices at UniLag
Kindly share this post

Professor Umar Danbatta, executive vice chairman of the Nigerian Communications Commission (NCC) launched the pilot and maiden edition of the NCC’s campus outreach programme at a special Consumer Conversation forum held at the University of Lagos.

The forum, another layer of NCC’s multistakeholder engagement, tagged ‘Consumer Conversation Campus Voices’, is constitutive of the 2017 Year of the Nigerian Telecom Consumer campaigns but dedicated to telecom consumers within the academic geographical communities.

Students and staff of the University, led by Professor Ademola Adeleke, dean, Students Affairs, thronged the Julius Berger Hall at the University, defying a heavy downpour to listen to NCC’s message delivered on behalf of Professor Danbatta by Kenneth Uzoekwe, Controller of NCC’s Lagos Zonal Office.

Danbatta recalled the background to NCC’s declaration of 2017 as the Year of the Telecom Consumer, emphasizing that declaration underscored NCC’s readiness to amplify regulatory activities with the objective to improve the quality of telecom consumer experience, as well as to restate the primacy of the Consumer among the stakeholders of the telecom ecosystem.

He told the participants of the need to activate the 2442 Short Code dedicated to the consumer by NCC to enable them to have full control over unsolicited messages and calls; and on the need to utilize the 622 Toll Free Number to report unresolved complaints earlier reported to Service Providers.

Uzoekwe, also an engineer, carefully educated the participants about the Electromagnetic Fields, EMF, radiation from Base Transceiver Stations, BTS, an issue which has attracted a lot of fear and misinformation among the public. He reiterated NCC’s position that no study, including those conducted by WHO, has established that radiation from BTS is harmful to humans.

Also at the event was Helen Paul, a luminary of of entertainment world, especially of the comedy genre, and an icon of NCC’s Face of the Nigerian Telecom Consumer, who incidentally is a doctoral student at the University. Paul also took the stage to amuse the audience and to amplify NCC’s voice on several initiatives by the Commission targetted at improving the quality of service in the telecom sector.

Uzoekwe later launched on behalf of Danbatta the first NCC Consumer Conversation Campus Voices to signal the commencement of a subset programme of the Year of the Nigerian Telecom Consumer. The Campus Voices are to strengthen Commission’s awareness campaigns on campuses.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

Lebara Nigeria Becomes Member of GSMA Network

Published

on

Kindly share this post

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

Lebara Nigeria Becomes Member of GSMA Network

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.

Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.

Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.

Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.

Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.

Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.

The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.

GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.


Kindly share this post
Continue Reading

Telecom

Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Published

on

Kindly share this post

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.

They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.

The statement reads: ​“The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’

“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.

“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.

“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”


Kindly share this post
Continue Reading

Telecom

Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Published

on

Kindly share this post

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).

Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.

He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.

According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.

“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.

He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.

Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.

Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.

“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.

Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.

The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.

The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.


Kindly share this post
Continue Reading

Trending