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Dearth of Manpower Bane of Telecom Development

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Nigeria’s telecommunications industry is at a critical period in the quest for development. The sector has been bedeviled with quality of service issues, some of which are within the purview of the operators and others outside their control.

Some of the factors responsible for poor quality of services include congestion of the network by operators, as a result of insufficient capacity in the network.

It was against this backdrop that Nigerian Communications Commission (NCC) banned two Global System for Mobile communications (GSM) operators from running promotions geared towards increasing their subscriber base.

Besides, there are challenges of inadequate infrastructure such as power and transmission backbone.

It is unfortunate that of the said causes of the present quality of service issue nobody is looking at vital issue that account for greater percentage of poor service delivery. This is the issue of shortage of manpower.

Skilled Manpower is the trained human resources required to run a business concern. In telecommunications, this trained manpower is required mostly in running the network such as maintenance, capacity deployment among others.

Nigeria CommunicationsWeek investigations revealed that GSM operators are facing shortage of skilled manpower in the engineering aspect of their business. This is responsible largely for the high drop calls experienced by subscribers.

When network operators rolled out service some seven years ago they engaged services of foreign expertise that are running their networks, as a result of huge cost associated with keeping these expertise and need to groom local manpower believed to be cheaper network operators started replacing some of their foreign expertise with local substitutes who are not well trained to handle high end network deployment and maintenance.

Telecommunication is a technology intensive industry and enhance requires high-level skilled manpower at all stages of its deployment. This includes research, manufacture, installation, operation and maintenance. A lot of research is required both in the development of the hardware components such as integrated circuits, thin film resistors, printed circuit boards, etc and also, in the process engineering required in manufacturing such components. For examples AT & T’s Bell Laboratories in the U.S.A at its peak in the 80’s employed over 3000 professors and academicians with PhD and MSc’s to conduct research on various fields of telecommunications. Majority of them are professors on sabbatical leave from top American universities like MIT, California Institute of Technology (CALTECH), University of California at Berkeley and Standard University. The laboratory boasts of over 30,000 patients. Nigerian universities and the Academia have unique opportunity to contribute to the development of telecommunications in Nigeria through the generation of new knowledge and also producing the right type of manpower for the industry.

Also the universities and polytechnics must equip the students with the right knowledge base that can match the requirement of the industry. There will definitely be need to modify and upgrade course curriculum in electrical/electronic engineering departments.

Engr. Ernest Ndukwe, executive vice chairman, NCC had explained at one of the telecom consumer’s parliament on quality of service that there is presently a dearth of skilled manpower in the rapidly expanding telecom industry. The frequent poaching of staff among telecom operators, sometimes through offer of higher salaries, is a clear evidence of this shortage. The coming of 3G he said and the subsequent need to expand the network will further aggravate the skills shortage. Independent engineers, financial management and technical consultants have an opportunity to bridge this skill gaps. Specifically, the Nigerian Society of Engineers should encourage its members to upgrade and sharpen their skills in order to supply the required manpower for the industry.

Operators will also be seeking to outsource some specialized functions like tower design, tele-traffic studies, power systems design, spectrum clearance, civil structures, plant maintenance, type approval certification, enterprises software, among others. 3G service introductions will definitely expand the need for these services and it is an opportunity for us to further develop and consolidate the service industry in Nigeria.

In the profile of all of the companies, there are high number of foreign engineers playing major roles in operations and maintenance.

These can be traced to the fact that the companies are new and still expanding their services, as soon as exchanges, transmission and remote stations are commissioned, all that is left is daily operations and maintenance which we are close to achieving, one would expect that the foreign engineer would transfer such responsibilities to local hands.

The call therefore is for our operators to begin a gradual integration process of having local engineers with the necessary skills to take-over the operations and maintenance of the networks.

Presently, there are many engineering graduates doing things that are unrelated to their area of training in order to keep soul and body together, and there are many others who are without employment. Operators should consider a management training scheme, under which young graduates from our universities and polytechnics would be employed as trainees; for a period of two to four years, in order to understand the systems and network, such that in the next three to five years we can have fully Nigerian companies, not only in terms of registration, but also in the area of manpower.

Under such a scheme, the trainees may be co-opted into project teams as part of the network roll out, and at the end, they would have knowledge of how things work and a full knowledge of the network profile.

In this regard, Mr. Gbenga Adebayo, chairman, Association Telecommunications Operators of Nigeria (Alton) recommended that telecommunications operators should work with universities and polytechnics, to introduce the scheme, and identify the above-average students who would like to make career in telecoms, such students can be allowed to pass their industrial training with the companies and upon graduation commence a traineeship program, during which period they can be integrated into the operations of the company.

In the area of on-the-job and function specific improvement, we now have institutions like Digital Bridge Institution, Abuja that can offer training in various areas of Information and Communications Technology.

The scheme would go a long way to our manpower demands for now and the future. We can not afford to have an industry that is heavily depended on foreign hands; the implications are too many, both on our educational system, and on level of technological development.

We must have Nigerians playing significant role in the daily operations of various telecom company and that is the only way that can guarantee a truly Nigeria industry in the future.


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Airtel Africa Extends $100M Share Buyback Plan

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Airtel Africa has extended its $100 million share buyback programme, first launched in December 2024, in partnership with Barclays Capital Securities Limited. The scheme, aimed at improving shareholder returns, has so far returned $34.7 million through the repurchase of 14.2 million shares, with $20.3 million still to be acquired.

The initiative, now running until March 2026, follows the completion of an initial $50 million phase in April 2025 and currently includes a $55 million tranche.

The telecommunications group, listed on the Nigerian Exchange (NGX), is operating within regulations that restrict share buybacks to 15 percent of issued shares over two years. All repurchased shares will be cancelled, reducing the company’s share capital and potentially increasing earnings per share (EPS).

The buyback follows a strong performance in the first quarter of 2025, when Airtel Africa reported a 16-fold increase in EPS to 3.4 cents, supported by higher operating profits and lower foreign exchange losses. The company also raised capital expenditure by 27 percent, investing $737 million in 2024 to expand infrastructure and secure spectrum across its markets.

The extension of the scheme, according to Airtel Africa, also reflects its intention to provide consistent shareholder value while maintaining investment in its network. The partnership with Barclays ensures compliance with regulations during closed trading periods and seeks to limit market disruption.

Airtel Africa has in recent years considered a separate listing of its mobile money business but postponed the initial public offering in 2025, choosing instead to direct capital into shareholder-focused measures such as the buyback.

Industry observers point out that buybacks may improve financial ratios by reducing outstanding shares, but they can also indicate fewer reinvestment options. Airtel Africa has argued that its programme complements long-term growth priorities, pointing to a 29.5 percent increase in mobile money revenue and a 24 percent rise in its customer base.

The company continues to weigh shareholder rewards alongside reinvestment, citing foreign exchange volatility and other economic pressures in its largest market, Nigeria.


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Stakeholders Chart Strategic Path for MVNOs in Nigeria

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A decisive call for collaboration, strategic market positioning, and patient capital has been issued by key players in Nigeria’s telecommunications sector to unlock the dormant potential of Mobile Virtual Network Operators (MVNOs).

The resolution emerged from the sixth edition of the Telecoms Sector Sustainability Forum (TSSF) organised by Business Remarks at Ikeja, Lagos State, where stakeholders convened under the theme: Unlocking Nigeria’s MVNO Potential: Status, Trends, Investment, and Future Prospects.

The forum, which brought together major mobile network operators (MNOs), the Nigerian Communications Commission (NCC), and licensed MVNOs, served as a candid platform to diagnose the critical challenges stifling the growth of the MVNO sub-sector. The forum stressed that the sustainability of MVNOs in Nigeria is a collective responsibility. It called for unwavering collaboration between MNOs, the NCC, and the MVNOs to replicate the success stories seen in other nations, ultimately fostering a more diverse, competitive, and inclusive telecommunications market for all Nigerians.

In his keynote address, the Executive Vice Chairman of the Nigerian Communication Commission, NCC, Dr. Aminu Maida said the entrance of MVNOs is expected to provide competitive niche offerings as well as enhance digital communications ecosystem in Nigeria for the benefit of the subscribers and the Nigerian economy.

Ably represented by the Director of Licensing and Authorisation, Mr Usman Mamman, NCC noted that there are now over 1000 MVNOs globally, with more than 500 operating in Europe alone and 46 MVNO Licenses were issued in Nigeria by the regulator in the year 2023.

Addressing stakeholders, Maida stated that the Commission is not oblivion to the challenges faced by MVNOs in Nigeria, particularly in relation to commercial negotiations. He therefore pledged that NCC is working assiduously with Mobile Network Operators (MNOs) to improve network capacity.

Furthermore, NCC’s EVC encouraged MNOs to partner with MVNOs to target new verticals, drive margin growth as well as to monetize spare capacity, while urging MVNOs players to recognise the viability of the Nigerian market, invest boldly, and position themselves to reap the long-term benefits of their investments.

In his speech, the President of the Association of Telecommunications Companies of Nigeria (ATCON), Mr Tony Izuagbe Emoekpere, dissuaded MVNO Licensees from blindly adopting foreign MVNOs model for Nigerian local market and consumers. He urged players to conduct diligent market analysis and focus on service differentiation through specialized offerings. “MVNOs need to carve a unique niche specially designed for the Nigerian market,” Emoekpere said.

Speaking on this, the co-founder and executive director, Infratel Africa, Dr Tola Yusuf, stressed that MVNOs in Nigeria’s market must adopt a more strategic approach to succeed in rural and underserved areas. Categorically noting that there are immense potential in connecting these rural communities, Yusuf argued that MVNOs often focus on urban, high-density areas like Lagos, neglecting the vast majority of the population, estimated at over 25 million people who remain completely unconnected.

“The true winners in the MVNO space will be those who develop a clear strategy to serve these markets, even if it requires significant logistical effort, such as using horses or boats to reach remote communities,” he said. He also suggested that the current market might see future mergers and acquisitions, with some license holders potentially selling their licenses as they fail to compete effectively.

Citing examples of banks with MVNOs licenses in other climes, NCC’s Director of Licensing and Authorisation, Mr Usman Mamman during the panel session draws attention to how financial institutions have successfully entered the telecom space by understanding its customers’ needs and tailoring holistic lifestyle services accordingly.

While addressing the need to focus on providing niche services to specific customer groups, Mamman noted that unlike large mobile network operators, MVNOs are expected to be digital-first and flexible, which enables them to be innovative and quickly capitalize on underserved market segments.

On his part, the Director USK Mobile, Dr Chidi Ajuzie, called attention to the capacity constraints by the host MNOs and the revenue- sharing model that can limit profitability. Ajuzie

According to him, “Tier 5 MVNOs are expected to build their own core infrastructure and billing systems (BSS/OSS), but they still rely on the MNO’s radio access network. This creates a bottleneck. Even if a Tier 5 MVNO has excellent billing systems, it can’t offer unlimited data or guaranteed high speeds if the MNO’s network is already at capacity,” he stated.

Ajuzie, however, said some higher-tier are now looking for innovative ways to go beyond the constraint by securing acquiring additional licenses, such as Internet Service Provider (ISP) or Public Licence (PL) licenses.

He also emphasized the
need for a significant expansion of the existing infrastructure, particularly by MVNOs who are now integrating their own fixed infrastructure, such as fiber networks. This expansion, he says, is the only way to “expand the pipe” and create a truly competitive and viable market for all players.

Also speaking ipNX Director of Startegic Business Initiative, Mr Olusola Teniola argued that the nation’s 40,000 telecom towers are grossly insufficient for a population of over 200 million, especially when compared to the United Kingdom’s 75,000 towers for a much smaller population. He stated that unlike developed nations where public funds initially built a robust telecom backbone, Nigeria’s infrastructure was financed by a few dominant mobile network operators (MNOs) who have invested billions.

Teniola posited that the lack of widespread infrastructure, particularly outside major cities like Lagos, Abuja, and Port Harcourt, presents a major challenge for new MVNOs, which were intended to serve the millions of unconnected Nigerians, particularly in rural areas. He also warned that without substantial new investment to expand the network, the MVNO business model will struggle to succeed, with only those that can survive a long-term, 7-to-10-year investment cycle likely to see a return on their capital.

In her welcome address, the Convener who also doubles as the Managing Editor of Business Remarks, Bukola Olanrewaju, said the Nigerian telecom market is growing at an incredible pace and the level of success recorded in each country with MVNOs is largely dependent on the regulatory enforcement and interventions, wholesale agreement, spectrum access, and on how effectively MVNOs players can navigate these hurdles.

“To succeed, Nigeria must collectively build an ecosystem that is both competitive and sustainable,” Olanrewaju remarked as she brought into focus MVNOs operations in South Africa, Thailand and Argentina.

The forum, TSSF 6.0, stressed that the sustainability of MVNOs in Nigeria is a collective responsibility. It called for unwavering collaboration between MNOs, the NCC, and the MVNOs themselves to replicate the success stories seen in other nations, ultimately fostering a more diverse, competitive, and inclusive telecommunications market for all Nigerians.


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Airtel AI Blocks 84 Percent of Spam SMS in Nigeria

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Nigeria has recorded an 84 Percent  decline in spam SMS after Airtel Africa deployed its Artificial Intelligence-powered spam detection tool, Spam Alert.

Airtel AI Blocks 84 Percent of Spam SMS in Nigeria

According to Airtel, the free service has flagged over 205 million fraudulent and unsolicited messages across 13 African markets within six months.

Nigeria registered the sharpest decline, while Kenya recorded the highest flagged spam volume with 68 million messages, followed by Tanzania with 47 million and Zambia with 33 million.

Spam Alert prefixes suspicious SMS with “SPAM Alert,” providing users with real-time protection against phishing scams and nuisance texts without requiring extra applications.

Sunil Taldar, CEO, Airtel Africa, said the solution demonstrates the company’s commitment to tackling digital fraud as smartphone penetration expands across Africa.

Currently active in 13 of Airtel’s 14 markets, including Nigeria, Uganda, Zambia, and Tanzania, the service has cut overall spam SMS by 12% across the continent. Seychelles will join soon, Airtel confirmed.

In Nigeria, Airtel reported that between March 13 and May 20, 2025, the system intercepted more than 9.6 million suspicious messages, of which over 9.1 million originated from off-network sources. T

he AI-powered system scans all SMS in real-time using 250 parameters, including sender identity, link structure, and regional anomalies, processing each message in under two milliseconds without storing content.

The Nigerian Communications Commission (NCC) welcomed the innovation.

Dr. Aminu Maida, executive vice chairman, said the initiative strengthens consumer protection at a time when spam and fraud are growing more sophisticated. He stressed the need for more collaboration between operators and regulators to reduce digital risks.

The NCC’s 2023 Industry Risk Report had ranked phishing and bulk unsolicited messaging among the top threats facing subscribers, especially in rural areas and among first-time smartphone users.

Airtel’s initiative is expected to ease these concerns by reinforcing trust in mobile communications.

 

 


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