E-Business
Digital Infrastructure in Africa to Witness Boost Post Pandemic – Coker

COVID-19 pandemic has opened doors to new ways of communications in the face of lockdown of cities. As a result organisations have embrace working remotely which before now were used by few. Today, workplace software providers such as Microsoft, Google and Zoom witness increased demand for their work-from-home services.

According to Microsoft’s Work Trend Index, Microsoft Teams reached a new daily record of 2.7 billion minutes of use in one day, representing a 200% increase from 900 million minutes on 16 March.
Against this backdrop that Ayotunde Coker, managing director, Rack Centre, a data centre service provider explores the lockdown situation and the benefits it provides for the growth technology infrastructure in Nigeria and Africa as a whole.
Looking at how the world will look like post-COVID-19, Coker said: “One thing is clear, global technology has shown the capacity to be elastic and to scale.
“Working from home will be more accepted. But I don’t think it is just going to be working from home. There is something I call Semi-flex office locations. Imagine someone traveling from Agege to a contact centre somewhere on the Island which is about three hours traveling (due to traffic situations), you will find semi-flex office locations about half an hour into the journey and walk in, put your laptop down and with your headphone you connect to the contact centre and perform some routine due to the exigencies of your assignment. So, you are kind of working from home but from a semi-flex location.”
He said that outsourcing will ensure business sustenance. “Over the years we have been explaining to companies the need to focus on their core-business areas and outsource the none-core areas. Lessons learnt now will reinforce and deliver that value.
“EduTech will gain momentum. Children are working and studying at home now because they have been sent home due to COVID-19. What they require now is the data to follow their lectures online. Universities in the UK and US have been doing this for ages.
“In-country, we have the National Open University of Nigeria (NOUN) where most of the courses are online. So, we are going to see a change in the way we interact with our educational institutions.
On healthcare technologies, Coker said it will receive massive attention. “We now have high quality video augmented reality interaction with experts anywhere in the world; remote key control non-intrusive technologies are now being done by interaction through technology with our doctors in Nigeria.
“Quick consultation of experts will become normal; you can consult with all your patients before you travel to a place. So, by the time you see the patients they have been pre-consulted. This will save significant amount in health tourism.
“We are moving to an era where digital conferencing becomes normal; you don’t have to travel thousands of miles to attend a conference. You start to use augmented reality (AR) for you to virtual visit a stand of a company and interact.
“Docusign digital and blockchain technology will reach a new level of acceptability and use where contracts, agreements, real estate businesses, etc., will be enabled through technology.
“Internet Exchange volume will grow significantly and the world will become more digitally connected on the information super-highway.
“Data centre and technologies will now move to the Edge because businesses will not tolerate latency; the volume of data will be such that you will have to be on the Edge to get closer to the point of use.
“One of the things we have been doing is ensuring that customers with us continue to operate and I am glad that we are able to ensure that. Secondly, we are moving and doing our bit of making sure that Nigeria and our location is supporting the digital technology for West Africa. It is certainly a leading point for digital infrastructure in Africa.”
According to him, “global supply chain will change and it is a benefit for Africa. Most countries will embrace changes; enabling digital process and key changes that support ease-of-doing business. We have a good geo-physical location. For us it is not just going digital but how we optimize how we plug in to the global supply chain. And I think it is a great opportunity for us to embrace”.
He noted that it will be interesting to see how the new normal changes how we bring the information super-highway to the good old super-highway. “How we optimize relationship of the new technology with the established technologies, because we have to strike a good balance. And I believe that the balance we strike will be much more optimal in the way we drive things forward.
Speaking on the operations of his firm, Coker disclosed that Rack Centre had since doubled its capacity and had put infrastructure in place that would help organizations host their data locally to have access to their data from a remote location, without physically appearing at the data centre, a situation, he said, would boost efficiency and reduce costs of operation.
He said the innovation from Rack Centre has helped it to engage and have connections to over 35 of its major carriers and Internet Service Providers (ISPs) in Nigeria, Tier 1 networks, pan African international carriers, and direct connection to all five undersea cables serving the South Atlantic Coast of Africa, and that every country on the Atlantic coast of Africa is directly connected to Rack Centre. He claimed that despite the lockdown, Rack Centre business is still up and running.
E-Business
FG Bans Use of Gmail, Other Personal Emails for Civil Service Operations

Federal government has banned the use of personal email accounts, such as Gmail, Yahoo Mail, or Hotmail, for official public-sector transactions, mandating that civil servants transition to a secure, institutional digital platform.

This ban requires all government officials to use secure institutional platforms with the approved .gov.ng domain to safeguard sensitive data.
The announcement was made in Abuja by Didi Esther Walson-Jack, head, the Civil Service of the Federation, during a digital transformation summit held to celebrate the 20th anniversary of Galaxy Backbone.
According to Walson-Jack, the government has activated more than 115,000 official GovMail accounts to ensure that communication within the federal civil service remains secure, professional, and easy to track.
She said government activities should no longer rely on personal email services or informal channels that make record-keeping difficult.
The Head of service explained that official information must remain within government systems even when an officer leaves a position.
This, she said, will help preserve important records and prevent the loss of government information tied to individual workers.
The Head of Service also disclosed that the Federal Government achieved a major target by completing the digitalisation of work processes across all 38 federal ministries and extra-ministerial departments before the end of December 2025.
She described the development as proof that reforms can succeed when there is clear leadership and commitment from government institutions.
According to her, the achievement shows that the civil service is capable of adapting to modern methods of operation.
Walson-Jack recalled that in the past, government files could easily be delayed, misplaced, or trapped in lengthy approval processes.
She said the shift to digital systems now makes it easier to monitor documents, improve accountability, and measure progress in government operations.
Walson-Jack added that the paperless civil service initiative is aimed at making government work more efficient by cutting delays, reducing unnecessary bureaucracy, improving transparency, and allowing records to be retrieved and processed faster.
E-Business
Payaza Launches AI-powered Storefront Platform to Drive Cross-border Commerce

Payaza Africa Limited has launched Shopaza, an artificial intelligence-powered e-commerce platform designed to help African businesses and merchants sell products and receive payments more efficiently across multiple markets.

The platform, unveiled in Lagos, is aimed at simplifying cross-border commerce by providing merchants with integrated payment infrastructure, AI-enabled business tools and access to international markets through a single platform.
According to the company, Shopaza is available across 23 countries in Africa, North America and Europe, where Payaza currently operates, offering businesses a scalable platform to manage online sales and payments.
Speaking at the launch, Seyi Ebenezer, Chief Executive Officer of Payaza Africa, described Shopaza as a major step toward unlocking Africa’s commerce potential.
“Africa’s commerce potential has always been there. What was missing was the infrastructure to unlock it.
“At Payaza, we have spent years building the payments backbone that businesses across this continent rely on. Shopaza is the natural next step, taking everything we have built and putting it directly in the hands of merchants who deserve better tools, better access, and better opportunities.
“Today, we are not just launching a product. We are making a statement that African businesses can compete and win on a global scale. Shopaza is live in 23 countries. The infrastructure is ready, the vision is clear, and we are just getting started,” he said.
Also speaking, Sola Ashiru, Group Head of Marketing and Communications at Payaza Africa, said the platform was developed after a comprehensive assessment of the African e-commerce landscape.
“We studied the African e-commerce ecosystem carefully and identified three critical gaps holding merchants back: limited access to AI-powered tools, weak payments infrastructure, and a broken settlement process. Shopaza was built specifically to close those gaps.
“This is not a rushed product; it is a well-thought-out solution to the most persistent pain points in African commerce today. While we are launching in Nigeria, our operational footprint already spans Africa, North America, and Europe.
“We have also established partnerships with local entities across key markets to drive grassroots adoption. Ultimately, we have solved an African problem, and Africans need to know about it,” he said.
Ashiru further explained that Shopaza offers an all-in-one solution designed to simplify selling and accelerate business growth for merchants.
“The platform features AI-powered onboarding and smart selling tools that enable users to set up quickly, manage storefronts with ease, and optimise pricing and product listings for improved performance.
“Shopaza also provides free, integrated marketing tools to boost visibility and help merchants attract and retain customers without additional costs,” Ashiru noted.
E-Business
NIPOST Plans Digital Postcodes for Every Building in Nigeria

Nigerian Postal Service (NIPOST) has reaffirmed its commitment to implementing a National Digital Postcode System to assign a unique digital address to every addressable building across the country.

Speaking at the unveiling of the Post Code Delineation Model Validation 2026 in Abuja, Tola Odeyemi, postmaster general and chief executive officer, NIPOST, said the initiative would establish a machine-readable standard location-address framework for buildings nationwide.
“Postcode is basically a framework used to have a machine-readable standard location address for every addressable building in Nigeria,” Odeyemi said.
She explained that the project would place Nigeria among the first countries in Africa to develop a postcode system down to the unit level, ensuring that each standing building is assigned a unique code.
According to her, the digital postcode system is expected to enhance service delivery, logistics operations, emergency response, and national planning by improving the identification of locations across the country.
Odeyemi noted that the diversity of Nigeria’s geography necessitated different approaches to address mapping and postcode allocation.
“Nigeria is a large country. We have all the way from the top of Nigeria, which is almost like the Sahel, to the Savannah, to the Middle Belt, to the tropical South and even to the riverine areas.
“The logic that will work for Jigawa is not the same logic that will work for Bayelsa because they have completely different geographical expressions, density of buildings, population distribution, and topography,” she said.
She said the postcode delineation process was designed to ensure that postcode boundaries align with existing administrative structures and do not overlap local government boundaries.
“Delineation has to make sure the postcode does not pass administrative boundaries, and it must not go across two local government areas,” Odeyemi stated.
The NIPOST boss further explained that the validation exercise involves testing aerially mapped polygons against actual settlement patterns and geographical realities in different parts of the country.
“To test the polygons we have drawn aerially, we must ensure they accurately reflect realities on the ground. For example, the density of buildings in Lagos, particularly in Mushin, is very different from the density of buildings in Abuja. We are making sure that density maps and topographical features are properly captured for each state in Nigeria,” she said.
She described the Post Code Delineation Model Validation exercise as a critical stage in the agency’s broader digital addressing initiative, which seeks to create a comprehensive and standardised postcode framework for the country.
Nigeria has long grappled with an inefficient addressing system, making it difficult to accurately identify locations for postal services, logistics, emergency response, and public planning.
NIPOST’s National Digital Postcode System is part of efforts to create a standardised and technology-driven addressing framework that assigns a unique code to every addressable building in the country.
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