Broadcasting
Digital Spam: Retailers must Strike a Balance between Staying Visible and Avoiding Marketing Communication Overload
By Isaac Akanni, Customer Growth Manager – Africa at Infobip
In the rapidly evolving landscape of retail, where businesses strive to capture the attention of consumers in a fast-paced and interconnected digital world, marketing communication overload is becoming an all-too-common phenomenon that could actually have the opposite effect – turning customers off their brand. Consumers are overwhelmed on a daily basis by the sheer volume of messages they receive in their inboxes, social media feeds and mobile devices, and this aggressive approach could see businesses lose substantially more than they gain.
To make matters worse, consumers are burdened not only by the sheer magnitude and frequency of adverts across multiple channels, but also by the unfortunate reality that much of this marketing communication fails to resonate with their interests or needs. In some extreme instances, such messages can even come across as inappropriate or offensive, disregarding their unique preferences and personal boundaries.
Consequently, instead of attracting prospective buyers, an overabundance of marketing communication could essentially leave consumers frustrated. This frustration, in turn, can foster negative perceptions surrounding the brand and significantly impact long-term customer loyalty. When inundated with excessive marketing messages, individuals may perceive that the business lacks respect for its customers’ boundaries and prioritises profit-seeking over genuine customer relationships.
Such perceptions are not good for business as they are likely to negatively affect the company’s reputation, erode customer trust and impact sales, which in turn will hit the bottom line. Marketing communication overload is thus a sure way to make consumers feel disrespected and damage customer engagement.
Show what is relevant
It is very important that retailers strive to strike a balance between staying visible and avoiding communication overload. It is actually quite simple – show people what is relevant to them. The easiest way to achieve this is to segment your customer base and refine your messages based on individual preferences and behaviours.
Organisations must adopt a customer-centric approach, leverage data analytics and understand individual preferences. Only then can retailers tailor their marketing efforts to provide meaningful and engaging experiences. This shift towards strategic, targeted communication not only helps mitigate overload, but also builds stronger, long-lasting customer relationships.
At the same time, retailers must also recognise the importance of personalisation to remain relevant and strike the right chords with their customers. In sales, there is a concept known as “Show Me You Know Me”, which alludes to leveraging personalisation to let your customers know that you’ve done your groundwork and you care about their personal interests and needs.
Personalisation says to your customer: “I know you and I want to share this with you because I think it would benefit you”. But personalisation cannot happen without data and people generate mountains of data on a daily basis, which forms the bedrock of decision making.
Harnessing Artificial Intelligence
Once data about a consumer has been gathered, harnessing Artificial Intelligence (AI) technologies to perform data analytics and gain customer insights is key to tailoring marketing messages that are relevant to individuals, and this will avoid overload. With so much data available, businesses that are not targeting their messages to individual consumers can be perceived as lazy and are sending out the message that they are just not prepared to put in the work.
In an effort to regain customer trust and loyalty, retailers must be prepared to be transparent about their communication practices, while sending out content that resonates with their audience. In addition, by listening to customer feedback and by offering exclusive benefits or rewards to their customers, businesses can build a community around their products.
Ultimately, finding the right balance between staying visible and avoiding communication overload can be tricky, but retailers need to adopt strategic, targeted communication that will mitigate overload and also builds stronger, long-lasting customer relationships.
A major shake‑up rocks viewers and subscribers of DSTV/GOTV as many channels are set to shut down and be removed on January 1, 2026.
The trigger for the upcoming shut‑down is a breakdown in negotiations between the owners of multiple global channels and the pay‑TV operator.
As of December 2025, the deal between Warner Bros. Discovery (WBD) and DStv/GOtv has expired and the two parties have not reached a renewal agreement.
Without a new carriage/distribution agreement, the channels belonging to WBD risk being pulled off the DStv/GOtv line‑up.
This is the most significant content cutback the service has seen in years.
The affected channels are:
Discovery Channel
TLC
Cartoonito
Cartoon Network
CNN International
Food Network
The Travel Channel
TNT
Investigation Discovery
Real Time
HGTV
Discovery Family
Paramount Africa is officially shutting down at the end of December 2025, drawing the curtain on more than two decades of operations in South Africa and Nigeria.
The company, which once reached over 100 million viewers across 52 African territories, confirmed it will close its doors as part of a massive global restructuring at its parent company, Paramount Global.
This is the same Paramount Africa behind channels like BET, MTV, MTV Base, Comedy Central, Nickelodeon, and more.
Its digital footprint has also been significant, with millions of monthly page views, social media engagements, and content partnerships across Africa.
But despite that scale, rising costs and a global strategic reset have caught up with the business.
Paramount’s retrenchment has been building for months.
Earlier this year, plans to launch a standalone Paramount+ app in South Africa were quietly shelved.
Then in August, the company said its content would remain available only via DStv and Showmax.
And last month, MultiChoice confirmed that BET Africa and MTV Base will disappear from DStv and GOtv on January 1, 2026, as Paramount Africa winds down entirely.
The shutdown is tied to aggressive cost-cutting after Paramount’s merger with Skydance. The company is targeting a 15% reduction in global staff and $3 billion in savings.
International divisions, including Africa, have taken the hardest hit as the business pivots away from linear TV and doubles down on a more streamlined streaming-first model.
At the same time, the global media landscape is being shaken by Warner Bros. Discovery’s chaotic auction. Netflix, Paramount, and Comcast have all submitted fresh bids for WBD, with some offers reportedly focusing on the studios-and-streaming division, home to HBO, HBO Max, DC, and Warner Bros. Pictures.
Analysts say the crown jewel bundle could go for as much as $70 billion, a deal that would reshape Hollywood and accelerate the decline of traditional TV.
DStv subscribers may lose access to 12 major Warner Bros. Discovery (WBD) channels, including CNN International, Discovery Channel, TLC, and Cartoon Network, from Jan. 1, 2026, if MultiChoice and WBD fail to conclude a new distribution agreement.
DStv
MultiChoice, now owned by Canal+, issued a notice to customers on Monday, warning that its current carriage deal with WBD will expire on Dec. 31, 2025, and negotiations to renew the contract remain inconclusive.
“While discussions between the parties continue, no agreement has been reached at this stage. If this remains unchanged, several Warner Bros. Discovery channels may no longer be available on DStv from Jan. 1, 2026,” the company said.
The channels at risk include Discovery Channel, CNN International, TLC, Discovery Family, Real Time, TNT Africa, Food Network, HGTV, Investigation Discovery, Cartoon Network, Cartoonito, and Travel Channel.
The development comes amid subscriber losses for MultiChoice, which has shed 2.8 million active linear subscribers over the last two financial years.
This includes 1.2 million customers lost in 2025 alone, representing an 8 per cent decline across South Africa and the rest of Africa.
In Nigeria, MultiChoice has lost 1.4 million subscribers in the past two years, largely due to repeated subscription price increases, according to Nairametrics.
The broadcaster is also set to lose additional content in the coming months. Paramount Africa will discontinue BET Africa and MTV Base from Jan. 1, 2026, while CBS Reality and CBS Justice will cease operations on Dec. 31, 2025.
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