Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to this year’s observance, as management and staff came together to honour excellence in customer relations.

Distinguished customer support personnel received Awards of Excellence and valuable prizes in recognition of their outstanding service, dedication, and professionalism. The event reflected Globacom’s belief that motivated employees are the foundation of superior customer satisfaction.

The Director of the Customer Care department, Catherine Bomett shared her heart felt appreciation , “To the customer care staff, the team, my team, all of us here who are sitting here, the true frontliners of our organisation. I am so very grateful to you. Thank you for showing up every day with dedication. Sometimes you come and it feels like the world has come to an end, but you still deliver and are able to give services required. You provide empathy, resilience; you are the heartbeat of our service, never forget that. Constantly transforming challenges to memorable experiences for our customers. Thank you so much.”

This year’s theme, “Mission Possible,” represents a resolute pledge from Globacom to evolve alongside the needs and aspirations of its clientele. The message is clear: it will not rest on its successes but embrace change, responding with purpose and precision to the demands of a new era.

At the heart of this renewed commitment are strategic initiatives aimed at enhancing the customer experience. Investments in network expansion and service quality demonstrate this promise. In a country where connectivity drives social interaction and economic growth, Globacom aims to lead through innovation, accessibility, and reliability.

Equally crucial is the company’s commitment to modernising its customer support systems. In an age where rapid communication is vital, Globacom recognises that responsiveness is key. The focus is on quicker complaint resolution, efficient service channels, and a proactive approach to preventing issues before they arise.

Globacom is also expanding its self-service options, empowering customers to manage their accounts with ease. Enhanced mobile applications, intuitive online platforms, and improved USSD functionality prioritise customer control, transparency, and trust. Clear billing, timely communication, and the elimination of hidden charges reinforce accountability.

A defining element of Globacom’s message during Customer Service Week is its enduring mission to provide accessible, affordable, and innovative telecommunications for all Nigerians. This principle has guided the company since its pioneering Per Second Billing innovation, which shifted power from provider to consumer. The commitment has endured through market changes and continues as the company advances into the 5G era.

For Globacom, customer service is more than an operational task; it is a philosophy and a moral obligation. Each interaction represents a moment of truth—an opportunity to demonstrate integrity, competence, and care.

As the company celebrates Customer Service Week 2025, it makes a tangible promise to millions of Nigerians—entrepreneurs, students, and professionals alike—whose daily lives depend on mobile connectivity.

Globacom is not just a technology provider; it is a people-centric organisation. It understands that behind every call, message, or data session lies a story, a need, a hope.

By commemorating Customer Service Week 2025, Globacom underscores that exemplary service is not an isolated act but a consistent practice rooted in purpose and driven by excellence. While the path ahead may present challenges, Globacom is prepared for the journey—and poised to lead the way.

PalmPay, a leading fintech platform and neobank driving financial inclusion in Nigeria, is joining the global celebration of Customer Service Week 2025 under the theme “Mission: Possible.” The theme reflects the dedication of PalmPay’s customer service team, who are committed to turning every user interaction into a success story.

As part of the week-long celebration, PalmPay offered free health checks to customers who visited its Customer Experience Office in Ikeja, Lagos. The initiative highlights the company’s human centered approach to customer relations, demonstrating empathy and appreciation while enhancing the overall brand experience.

“At PalmPay, our mission is to ensure that every customer receives professional, timely, and responsive support at all times” said Yetunde Abubakar, Customer Service Team Lead at PalmPay. “Customer Service Week gives us an opportunity to celebrate our dedicated agents who go above and beyond daily to deliver seamless 24/7 assistance across all touchpoints; whether online, over the phone, or via in-app chats.”

PalmPay’s unwavering focus on customer satisfaction continues to earn industry recognition. The company was recently honored with the Consumer Friendly Business of the Year (2025) award by the Lagos State Consumer Protection Agency (LASCOPA) and was featured in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for outperforming traditional banks in key areas of service delivery.

These accolades reaffirm PalmPay’s commitment to a customer first culture built on reliability, support and trust. With over 35 million active users and a growing nationwide footprint, PalmPay continues to elevate service delivery while providing tools that make money management easy, rewarding, and accessible for every Nigerian.

Federal Government has unveiled the Nigerian Digital Trustmark Seal, a cybersecurity initiative aimed at enhancing trust, transparency, and safety across Nigeria’s digital ecosystem.

The launch, which coincided with Cybersecurity Awareness Month, was announced during a press conference organised by the National Information Technology Development Agency (NITDA) in Abuja.

The event drew participation from key stakeholders including the National Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA), the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), media representatives, and digital economy experts.

Speaking at the event, Director-General of NITDA, Kashifu Inuwa, CCIE, said the initiative was designed to verify the authenticity of online platforms, businesses, and organisations, thereby protecting consumers from fraudulent and cloned websites.

“The digital economy has been Nigeria’s fastest-growing sector for almost five years, surpassing oil and gas in GDP contribution,” Inuwa said. “However, as we digitise, challenges emerge.

“Technology is a double-edged sword. While good actors use it to drive efficiency, bad actors exploit it to cause harm and erode public trust.”

He explained that the Digital Trustmark Seal was co-created by NITDA, NACCIMA, and GIZ to serve as a visible indicator of authenticity.

The seal will be displayed on verified websites, enabling citizens to easily distinguish between genuine platforms and malicious ones often used for scams and identity theft.

“This initiative is designed to build trust within our digital ecosystem. Every company, e-commerce platform, business, and government organisation will have a Trustmark seal on their website to ensure authenticity,” he added.

Inuwa noted that the project aligns with President Bola Ahmed Tinubu’s Renewed Hope Agenda, which prioritises rebuilding public trust through inclusive governance and promoting transparency in the digital space.

He emphasised that the initiative encourages collaboration between the public and private sectors to jointly design and implement solutions that make Nigeria’s digital environment safer and more trustworthy.

“This initiative will also work closely with the private sector. They are the main drivers of adoption, and it won’t be a challenge because, for them, it helps build reputation and customer confidence,” Inuwa said.

“For citizens, it builds confidence and trust that when they interact and transact online, they are dealing with authentic websites and providers,” he added.

Representing NACCIMA, Mr Suleiman Adebayo Audu, an Advisor to the Association, commended NITDA and GIZ for initiating the project, describing it as “a timely and impactful effort” that will improve business confidence and international perception.

“Many genuine Nigerian businesses lose customers due to a lack of trust. This seal will help restore credibility and make Nigerian SMEs more competitive globally. NACCIMA will work with our state chambers to sensitise members and support them through the verification process,” Audu said.

Mr Chinedu Albert, a consultant with GIZ, reaffirmed the organisation’s support, noting that the initiative aligns with GIZ’s broader mission of promoting safe, inclusive, and transparent digital ecosystems across Africa.

“Trust is the foundation of every digital transaction. Without it, progress slows down. Our role is to provide technical expertise and international best practices to ensure the seal serves all, including women-led businesses and startups,” Albert said.

In his remarks, Director of NITDA’s Cybersecurity Department, Dr Mohammed Lawan, described the initiative as a significant milestone in establishing a robust digital trust infrastructure for Nigeria.

“Trust is the currency of the digital economy. This seal will serve as a verifiable digital signature, reducing fraud and enhancing Nigeria’s reputation globally,” Lawan said.

He announced that NITDA would soon roll out stakeholder engagements, capacity-building workshops, and sensitisation programs to drive nationwide adoption of the Digital Trustmark Seal.

The event concluded with a call to action for all stakeholders, including the media, to play a vital role in amplifying awareness and reshaping Nigeria’s image on the global stage.