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Eight Important Steps to Secure Your PalmPay Account

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In today’s digital age, securing your financial transactions and personal information is more important than ever.

According to the 2023 NIBSS Annual Fraud Landscape report, incidents of “Fraud loss via Internet Banking increased by 325% between 2022 and 2023, with Mobile, Web and POS being the most exploited channels by fraudsters in the country.”

At PalmPay, we prioritise the security of our users’ accounts, ensuring that your financial activities are safe and secure. But we also require you to be informed on the right steps and actions to take to secure your account. Here are eight crucial steps to help you secure your PalmPay account:

  1. Create Strong Passwords

Passwords should be complex but easy to remember. To prevent your account from being hacked, use a complex password with a mix of uppercase and lowercase letters, numbers, and special characters, for example (GOdsent123@) and avoid using easily guessable information like birthdays, pet names, names for passwords and numbers that appear in chronological order.

At the minimum, we advise you to change your password across all your online platforms every 3 months.

  1. Enable Two-Factor Authentication (2FA)

Where applicable, enable two-step authentication for your online banking to ensure an extra layer of security. Because this requires that a second form of verification is sent to your mobile device, it makes hacking your bank account difficult. Users of the PalmPay app can enjoy its built-in safety and security features.

  1. Monitor Your Account Regularly

Safety may begin with ‘S’ but it starts with ‘You’. The human component of safety is as important as the technology side. Bank security measures are not enough to protect your money; follow safety precautions to enhance your account security. You are less prone to financial attacks when you keep an eye on your bank statements and transaction history and immediately report any discrepancies to your bank customer support

  1. Do Not Disclose Your PIN, Password and OTP

Your PIN is called a Personal Identification Number for a reason. You must avoid sharing such and other sensitive information and be cautious about sharing your personal information online, especially on social media.

Thread carefully when using a bank or making payments through a point of sale (POS). Always stay vigilant and watch out for possible irregularities while patronising POS agents.

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In addition, don’t disclose your password and OTP (One-Time Password) to anyone.

  1. Regularly Update Banking Apps

Failure to regularly update your banking app leaves your account open to fraudsters. This is because the latest bank app updates often include security enhancements like PalmPay’s auto-logout feature. This security feature requires users to always input their PIN when they reopen the app after each logout.

  1. Check Your Transaction Again

We understand how busy we could be in our day-to-day activities but you can always take an extra to check your transaction details before paying. Avoid falling into the trap of erroneous transactions by having a second look at the transaction.

With the PalmPay app, you get a warning pop-up to confirm the transaction details before paying.

  1. Beware of phishing attempts

There are going to be numerous phishing attempts during this period. Be cautious about emails, messages, or phone calls asking for personal information. Do not click on links or download attachments from suspicious sources. Legitimate financial platforms like PalmPay won’t call, text or email requesting your personal information.

  1. Education, Education, Education

Educate yourself by staying informed about common scams and fraud tactics, and be cautious about clicking on links in emails or text messages, especially if they seem suspicious. We are big on financial literacy in PalmPay. Take advantage of our Wallet Safety Workshops to educate yourself on best safety practices via our social media platforms or website www.palmpay.com

 

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E-Financial

KudiWave Asks for Clarification over N750m Transfer from PalmPay Account

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KudiWave Technologies Limited has raised questions over the transfer of N750,369,439.04 from its account with PalmPay Limited, seeking clarification on the timing, destination and circumstances surrounding the transaction.

KudiWave Asks for Clarification over N750m Transfer from PalmPay Account

In a statement, on Tuesday, KudiWave said the disputed debit was recorded on July 15, 2026, under the narration “Judicial Adjustment”.

The company said it was not notified of, or did not authorise, the transaction.

According to KudiWave, it had already approached the Federal High Court in Lagos to challenge an earlier order affecting its account.Politics News Service

The company said its application, filed on July 3, sought to set aside the June 29 order and stay its execution.

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“The motion was heard on July 13 and adjourned for ruling. Two days later, the N750.37 million was transferred out of the account,” the company said.

KudiWave further stated that PalmPay had been served with the application before the July 15 transaction and did not file a counter-affidavit opposing the application.

The company also raised questions about an earlier movement of funds on July 11, which it said became apparent after access to the account was restored.

According to KudiWave, its account records showed that the funds were moved on July 11 and returned the same day before another transfer was recorded on July 15.

“PalmPay moved the money on July 11 and sent it back that same day. They then took it out again on July 15. When the account was opened, we saw how the money had been moved around while the account was frozen and we were not aware of it,” the company said.

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The dispute followed an ex parte order obtained by the Inspector General of Police through officers of the Police Special Fraud Unit in Ikoyi, which placed restrictions on accounts belonging to several parties, including KudiWave, pending investigation.

The restriction was subsequently implemented on KudiWave’s account with PalmPay.

Further proceedings were filed under Suit No. FHC/L/CS/795/2026 before Justice Ibrahim Ahmad Kala of the Federal High Court, Lagos Judicial Division, in relation to funds standing to KudiWave’s credit.

KudiWave said the court granted an application on June 29.

The company subsequently challenged the order, arguing that it had not been properly served with the processes leading to the decision and had not been effectively brought before the court when the application was heard.

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According to KudiWave, Justice Kala considered the company’s subsequent application on July 22 and set aside, vacated and discharged the June 29 order.

The company said the court also directed that the restrictions placed on its account be removed.

KudiWave further stated that the court examined the circumstances surrounding the purported service of the processes and raised questions about whether leaving documents at a gate, without sufficient indication of the company’s specific address, amounted to effective service.

The company quoted the court as describing the circumstances surrounding the service as “very curious”.

KudiWave also said the ruling recognised the court’s inherent power to set aside its own decision where circumstances justify such intervention.

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The July 22 ruling came after the July 15 transfer.

KudiWave, however, said the transaction should be considered in the context of the fact that the June 29 order was already being challenged and that its application had been argued before the court two days earlier.

The company has also questioned the destination of the funds.

According to KudiWave, its understanding of the June 29 order was that the identified funds were to be transferred to a designated Police Recovery Account associated with the Police Special Fraud Unit.

The company said its account records instead indicated that the N750,369,439.04 was transferred to an Access Bank business account.

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KudiWave said it wants clarification on the identity of the beneficiary, the instruction that authorised the transfer and the basis for the July 11 movement of funds.

“The issue for us is simple. If the order identified a particular account for the funds, there must be a clear explanation of why our records show the money going elsewhere and who ultimately received it,” the company said.

KudiWave said it was seeking a reconciliation of transactions carried out on its account during the restriction period and was considering further legal and regulatory steps in relation to the disputed transactions.

The company also said that, during earlier efforts to resolve the restriction, Barrister Prince Oko, its Company Secretary, met with officers of the Police Special Fraud Unit.

KudiWave alleged that a request for N50 million was made in connection with efforts to remove the restriction and said the company rejected the request.

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The allegation has not been independently established and has not been determined by a court.

KudiWave maintained that its concerns do not relate to compliance with lawful court orders but to whether the transactions involving its funds were carried out in accordance with the terms of the relevant judicial directive.

The company said it wants clarification on the July 11 transactions, the subsequent N750,369,439.04 transfer on July 15, the destination of the funds and the circumstances surrounding the transactions.

 

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E-Financial

Nigerians Borrow More to Buy Homes as Mortgage Demand Climbs – CBN

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Credit demand for house purchases by Nigerian households rose to 9.6 index points in the second quarter of 2026 (Q2 2026), indicating increased borrowing for personal home acquisition.

Nigerians Borrow More to Buy Homes as Mortgage Demand Climbs - CBN

The Central Bank of Nigeria (CBN) disclosed this in its Credit Conditions Survey Report for Q2 2026, which showed an overall increase in credit availability across secured, unsecured and corporate lending during the period.

The apex bank said lenders also recorded lower default rates across major lending categories.

According to the report, credit demand increased to 15.1 index points for secured lending and 15.2 index points for corporate lending, while demand for unsecured lending remained subdued at -1.2 index points.

Within the household segment, consumer loan demand increased to 11.2 index points, while credit for house purchases rose to 9.6 index points.

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Mortgage and re-mortgage lending also increased to 13.3 index points, while demand for small business lending to households climbed to 26.4 index points.

For unsecured household credit, demand for overdrafts and personal loans rose to 7.9 index points, while credit card lending declined to -2.0 index points.

In the corporate sector, credit demand expanded across different business categories.

The report showed that demand rose to 26.5 index points among small businesses, 25.5 index points for medium-sized Private Non-Financial Corporations (PNFCs), and 8.9 index points for large PNFCs.

Credit demand from Other Financial Corporations (OFCs), however, remained unchanged at 0.0 index points.

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The CBN further reported that commercial banks observed a broad-based decline in default rates across secured and unsecured loans.

Default rates also declined across corporate borrower categories, including small businesses, medium-sized and large PNFCs, as well as OFCs.

The latest figures indicate stronger household and business appetite for credit during the quarter, particularly for housing, consumer needs and small business activities, amid an overall improvement in lending conditions.

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FG Suspends NAICOM’s N680m Insurance Recapitalisation Fees

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Federal Ministry of Finance has halted enforcement of about N680 million in disputed fees imposed by the National Insurance Commission (NAICOM) on NICON Insurance Limited and Nigeria Reinsurance Corporation (Nig Re) as part of the ongoing insurance industry recapitalisation exercise.

FG Suspends NAICOM’s N680m Insurance Recapitalisation Fees

The Ministry also directed NAICOM to suspend its demand that the two companies transfer their entire recapitalisation funds into an escrow account with the Central Bank of Nigeria (CBN), pending determination of a petition challenging the legality of the charges and the directive.

The intervention followed a July 27, 2026 petition by NICON and Nig Re over what they described as unlawful fees and regulatory demands arising from the implementation of the Nigerian Insurance Industry Reform Act (NIIRA) 2025.

In a letter to the Commissioner for Insurance, Raymond Omachi, permanent secretary, Federal Ministry of Finance, on behalf of Taiwo Oyedele, minister of Finance and coordinating minister of the Economy, requested that NAICOM provide a detailed response and legal justification for the disputed requirements.

The Ministry specifically directed the Commission to suspend enforcement of the contested processing and verification fees, the one per cent Capital Injection Fee, and the directive requiring the companies to transfer their full recapitalisation funds to a CBN escrow account.

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The dispute centres on NAICOM’s assessment of a one per cent fee on capital injected by operators, alongside additional processing and verification charges prescribed under Appendix 2 of the Commission’s Minimum Capital Requirement Guidelines.

According to the petition, the combined assessments amounted to N305 million for NICON and N375 million for Nig Re, bringing the disputed charges to N680 million.

The companies are also challenging what they described as an unconstitutional requirement to transfer more than the statutory proportion of their recapitalisation funds to the CBN.

They contend that Section 16(3) of NIIRA 2025 provides for a 10 per cent statutory deposit, and not the transfer of the entire capital injection into an escrow account.

The companies told the Ministry that they had already met the July 31, 2026 recapitalisation deadline.

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NICON said it injected N420 billion, while Nig Re injected N30 billion into Mudaraba Term Deposit accounts with Lotus Bank Limited. The companies maintained that the amounts exceeded their adjusted recapitalisation requirements of N16 billion and N28 billion, respectively.

They further stated that they had deposited N42.5 billion and N43.5 billion respectively with the CBN, in compliance with the statutory deposit requirement under Section 16(3) of the new law.

The companies also disclosed that they had made initial payments of N480 million and N75 million, respectively, in fees.

The Finance Ministry’s directive effectively places the disputed charges and escrow requirement on hold while NAICOM is expected to justify the legal and regulatory basis for its actions.

The intervention could have wider implications for the insurance industry’s recapitalisation programme, particularly as operators face regulatory deadlines to strengthen their capital base under the new insurance law.

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The controversy also raises questions about the extent to which regulatory guidelines can impose additional financial obligations on operators beyond those expressly provided for under the enabling legislation.

NAICOM is now expected to respond to the Ministry’s request and explain the statutory basis for the one per cent capital injection fee, the additional processing and verification charges, and the requirement for the full capital injection to be transferred into a CBN escrow account.

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