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Ensuring Effective Service Delivery with NP

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Nigerian Communications Commission (NCC) has made several efforts in addressing quality of service and anti competitive behavour in the country’s telecommunications space without the desired result. The commission had sanctioned operators, issued guideline on benchmark of expected level of service quality thereafter publish operators performance in this regard all these seem not to address the problem of poor quality of service.
However, operators have blamed the situation harsh operating environment where instead relying on public power supply have had to install generating sets in all their base stations, and are facing challenges of theft of these generators, vandalization and frivolous demands from host communities. These NCC partly acknowledged but are insisting that congestion on the networks form greater percentage of causes of poor quality of service to this end has indicated its intension to introduce Number portability in the telecommunications sector as a move to check problem as well as ensure economic growth through telecommunications service delivery.
Number portability is a circuit-switch telecommunications network feature that enables end users to retain their telephone numbers when changing service providers, service types, and or locations. Wireless number portability (WNP) when fully implemented nationwide by providers, will remove one of the most significant deterrents to changing service, provide unprecedented convenience for consumers and encourage unrestrained competition in the telecommunications industry. Observers believe that, this is the best method to increase the efficiency of the service provider by increasing the competition, thereby ensuring better services in all respect.
From the subscribers’ perspective, this is a simple and very welcome change, because they can change mobile service providers without worrying about notifying friends, family and business contacts that their wireless number is changing.  In addition, being able to ‘port’ a number from one provider to another eliminates the hassle and expenses of changing business cards, stationery, invoices and other materials for business.
From the wireless carrier’s perspective, the change is anything, but simple. Virtually all of wireless carriers’ systems are affected. Especially any system that relies on mobile identity numbers (MINs) or mobile directory numbers (MDNs); will be affected  such as: billing, customer service, order activation, call delivery, roamer registration and support, short messages service center, directory assistance, caller ID, calling name presentation, switches maintenance and CSC systems, home location register (HRLs), and visiting location registers (VLRs).
Number Portability types includes, location portability which is the ability for end users to retain the same geographic telephone number as they move from one permanent physical location to another, while service portability refers to the ability for end users to retain the same geographic or non-geographic telephone number as they change from one type of service to another.
Key driver for number portability are deregulation and introduction of competition globally, enhanced competition among operators, introduction of new bundles of services as well as creation of downward pressure on prices.
The system makes it easier for newer entrants to gain market share and also enhance the concept of personal mobility like personal terminal.
Dr. Bashir Gwandu, acting executive vice chairman, Nigerian Communication Commission (NCC) said that number portability will empower subscribers to manage their “personal brand” with freedom to change operators, enables fair competition amongst operators and allow innovation to flourish with greater return on investment.
“It will reward creative marketing, service features, prices models, and high quality with growth in subscriber numbers, revenue, and ARPU,” he added.
Overview
Though it was introduced as a tool to promote competition in the heavily monopolized wireline telecommunications industry, number portability became popular with the event of mobile telephones, since in most countries different mobile operators are provided with different area codes and, without portability, changing one’s operator would require changing one’s number. Some operators, especially incumbent operators with large existing subscriber base, have argued against portability on the grounds that providing this service incurs considerable overhead, while others argue that it prevents vendor lock-in and allows them to compete fairly on price and services. Due to this conflict of interest, number portability is usually mandated for all operators by telecommunications regulatory authorities. In the US, LNP was mandated by the FCC in 1996. The mandate required all carried in the top 100 metropolitan statistical areas (MSAs) to be “LNP-capable” and port numbers to any carrier sending a bonafide request (BFR). The ability to keep a number while switching providers is thought to be attractive to consumers. It was also a major point made by competitive local exchange carriers (CLECs) preventing customers from leaving incumbent line exchange carriers (ILECs), thus hindering competition. In the U.S., the Federal Communication Commission (FCC) mandated this in order to increase competition among providers. As of late November 2003, LNP was required for all landline and wireless common carriers, so long as the number is being ported to the same geographical area or telephone exchange. This latest mandate included carriers outside the top 100 MSAs that therefore enjoyed a rural carrier exemption.
In the United States and Canada, mobile number portability is referred to simple as WNP or WLNP (Wireless LNP). In Japan and Pakistan it is referred to as mobile number portability, (MNP). Wireless number portability is available in some parts of Africa, such as Kenya and South Africa which is the fourth-fastest growing mobile communications market in the world. The country’s three cellular network operators – Vodacom, MTN and Cell C provide telephony to over 39 million subscribers or nearly 80% of the population. The introduction of number portability as well as the arrival in 2006 of Virgin Mobile, a virtual network service provider that operates in partnership with Cell C, has helped enhance competition. South African mobile companies are making inroads into Africa and the Middle East, with MTN leading with over 20 operations in these emerging markets. Egypt commenced the implementation of number portability on April 7, 2008.
Implementation Issues
Huge cost is one of the most common barriers in MNP implementation, within any country. Service providers have been constantly bargaining for time, based on the cost factor, from their respective governments. Referring to the example of the US, where each of the large carriers would need to spend $5.1 million to institute the service and an equivalent sum to maintain it. The FCC on this plea gave wireless carriers in the US a year to resolve implementation issues. The cost estimate for the implementation of WNP in developed nations like the US can be very helpful for the other countries, who wish to think on the lines of number portability.
Infrastructure upgrade: to support MNP, a company has to upgrade both its hardware and software capabilities, which will amount to some cost. Software need to be upgraded to provide proper routing of calls. The carriers need to upgrade their networks to handle portability requests. The provider, which has its portability compatible would be expected to attract maximum customers and will emerge the winner.
Cost recovery, bill reconciliation and query processing: when a customer plans to shift the old service provider (OPS) has to perform a query to identify if there are any billing amounts pending, which they need to recover before the subscriber moves to the new service provider (NSP).
Engr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton) said that number portability is a common practice all over the world; it is a feature that can be supported by networks. But he said that the regulatory authority has not done enough in its approach to introducing number portability as it has not carried operators along.
This, some industry watchers attributed to refusal by operators to be part of a forum organized by NCC to educate operators on implementation of number portability held 2007.
Although some sections of stakeholders have attributed the uninteresting attitude of operators especially Global System for mobile communications (GSM), to fear of losing subscribers in view of poor quality of service by such operators.
They argued that most Nigerian subscribers don’t want to change their mobile phone which their friends and business associates have known them with, which is responsible for them not willing to move o other service providers even when their network operator’s service delivery is poor.
Adebayo urged for stakeholders’ involvement to determine the commercial, engineering and administrative implication of number portability implementation.
As mobile subscribers in the country are anxiously waiting for the commencement of the implementation of number portability which will ensure an improve quality of service, observers caution that operators be carried along to ensure it smooth implementation so as to achieve the desire result like in other countries.
Against these backdrops that NCC constituted a committee on the implementation of the policy which has since concluded its assignment and is most likely to introduce it this year having concluded the necessary steps in this regard.
Moreover, Manoj Kohli, chief executive officer, Bharti Airtel, which recently bought over Zain Africa, expressed the company’s support for the implementation of number portability in Nigeria as one way of redefining service delivery.
Elsewhere, the European Court of Justice last week has ruled that telecoms regulators can set the maximum retail price for porting mobile numbers between networks at a rate that is below that which it costs the mobile networks.
The decision stemmed from a fine imposed by the Polish telecoms regulator in 2006 against Polska Telefonia Cyfrowa (PTC) for imposing a PLN122 charge for porting numbers – which the regulator felt was sufficiently high as to dissuade customers from using the service.

Taking the view that the amount of the one-off fee relating to porting a number – the facility that permits a telephone subscriber to retain the same number when changing operator could not be calculated without taking account of the costs incurred by the operator in providing that facility, PTC brought an appeal against that decision.
The Court drew the conclusion that the costs for interconnection incurred by an operator and the amount of the direct charge to the subscriber are in principle connected. That connection makes it possible to reach a compromise between the interests of subscribers and those of the operators. The Court emphasises that the method chosen by the regulator to assess whether the direct charge has a dissuasive effect must be consistent with the principles governing the pricing for interconnection and thus serve to ensure the objectivity, full effectiveness and transparency of that pricing.
Therefore, the regulator has the task, using an objective and reliable method, of determining both the costs incurred by operators in providing the number portability service and the level of the direct charge beyond which subscribers are liable not to use that service.

 


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FG to Acquire Two Communications Satellite to Boost Digital Access

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Federal government is preparing for the acquisition of two new communication satellites as it advances a nationwide fibre-optic rollout.

Bosun Tijani, minister of communications, innovation, and digital economy, made the announcement during a press briefing in Abuja commemorating Global Privacy Day 2026, which was hosted by the Nigerian Data Protection Commission.

The minister said the national fibre-optic backbone, which is expected to cover 90,000 kilometres, is nearly 60% complete.

The project aims to expand high-capacity broadband across the country, reduce the cost of internet access and improve service quality for businesses, public institutions and households.

According to Tijani, the fibre rollout is central to the government’s digital economy strategy, providing physical infrastructure required for e-government services, digital financial inclusion, innovation hubs and private sector investment.

He added that extending fibre deeper into underserved areas would help narrow Nigeria’s persistent urban-rural connectivity divide.

Alongside the terrestrial network, the federal executive council has also approved the procurement of two additional communication satellites to strengthen Nigeria’s space-based communications capacity.

The satellites are expected to enhance broadband coverage in remote and hard-to-reach regions, support broadcasting and improve data resilience for critical national services.

Tijani emphasised the satellite investment will complement the fibre network by providing redundancy and last-mile connectivity where laying cables is commercially or geographically challenging.

The combined approach, he said, will make Nigeria’s digital infrastructure more resilient and inclusive and will particularly close long-standing connectivity gaps.

By expanding broadband access and modernising communications infrastructure, authorities believe Nigeria can unlock new opportunities across sectors including technology, education, healthcare and commerce.

The initiatives are being implemented amid efforts to attract private investment and improve policy coordination across federal and state agencies.

 


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NCC Removes 450 Illegal Signal Boosters, Reassigns Spectrum

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Nigerian Communications Commission (NCC) has removed over 450 illegal signal boosters deployed in the Federal Capital Territory (FCT).

NCC Removes 450 Illegal Signal Boosters, Reassigns Spectrum

Illegal signal boosters (also known as unauthorized, non-compliant, or rogue repeaters) are devices designed to amplify weak cell phone signals but are prohibited for use because they interfere with legitimate mobile network infrastructure, causing disruptions for others.

The NCC has also approved spectrum reassignments, socalled egulatory process of taking radio frequency spectrum that was previously assigned to one type of service or user and reallocating it for another, usually to support new technologies or more efficient usage.

All these are part of measures to improve telephone services in the country.

The NCC said its enforcement teams removed the illegal signal boosters across the FCT, noting that the devices degrade network quality in surrounding areas.

“Subsequent analysis indicates localised improvements in service quality, supported by crowd-sourced data, operator performance metrics and a decline in related consumer complaints.

“At least 70 network sites recorded measurable performance gains following booster removal. Engagements are ongoing with the Nigerian Customs Service (NCS) to prevent further importation of the devices,” the NCC stated.

The telecom regulator said to enhance spectrum efficiency and service delivery, it approved a series of spectrum trades and reassignments, including the reallocation of approximately 50 MHz of previously underutilised spectrum for immediate network expansion.

These measures, it said, have resulted in demonstrable improvements in network performance, as reflected in independent monthly reports since September 2025.

“In particular, the reassignment of an additional contiguous 10 MHz to Globacom contributed to an increase in its average 4G download speeds from 9.5 Mbps to approximately 15 Mbps by November/December 2025.

In terms of telecom infrastructure protection, NCC revealed that the ongoing operationalisation of the CNII Executive Order.

The Commission said it has adopted a structured, multi-layered approach to the implementation of the CNIL Executive Order within the telecommunications sector.

“This includes enforcing minimum compliance standards for infrastructure deployment, conducting nationwide public awareness campaigns, strengthening stakeholder collaboration, institutionalising mediation as a dispute resolution mechanism, and retaining enforcement as a necessary tool where required.

“In collaboration with the Office of the National Security Adviser, the Commission has convened engagements with the National Assembly, Judiciary, Federal Ministry of Works, State Attorneys-General, and the Nigeria Security and Civil Defence Corps, with plans to extend collaboration to State Ministries of Works,” it stated.

The Commission claimed that its mediation approach has led to successful interventions already recorded in Kogi, Bauchi, and Osun States.

The telecom regulator said it is currently collaborating with the Central Bank of Nigeria (CBN) on Failed Airtime/Data Top-Ups and Consumer Refunds.

The NCC stressed that it’s working jointly with the Central Bank of Nigeria, mobile network operators and financial service providers to address issues relating to failed airtime and data recharge transactions.

“Through this collaborative framework, mechanisms for transaction tracing, dispute resolution, and timely consumer refunds are being formalised. The initiative has already facilitated refunds exceeding N10 billion to affected consumers, contributing to enhanced confidence in digital payment channels,” it stated.

The NCC said, in collaboration with a joint industry committee, it continued to implement the Smarter Data Management Consumer Awareness Campaign.

The Commission said the campaign focuses on promoting efficient data usage, conservation practices, and behavioural adjustments aimed at reducing passive data consumption linked to increasing network speeds and device capabilities.

“Since inception, the campaign has coincided with a noticeable reduction in data depletion-related complaints and will remain active through 2026. Campaign materials are disseminated across multiple media platforms and in major languages spoken nationwide,” it stated.

The NCC informed that to further strengthen spectrum optimisation, service quality, and long-term network planning, the Commission has developed Nigeria’s first structured Spectrum Roadmap for the communications sector.

Through the roadmap, the NCC said it sets out strategic direction on spectrum utilisation, future assignments, refarming initiatives and flexible access models to support expanding connectivity, emerging technologies and improved consumer experience. It will also enhance the Commission’s capacity to proactively monitor utilisation, address persistent underuse, and implement targeted regulatory interventions.

According to it, public consultation on the draft has been concluded, and approval and issuance are expected following the next meeting of the Commission’s board.


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QNET’s Ethical Pivot: Reshaping Direct Selling for Nigeria’s 2026 Surge

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As Nigeria faces rising youth unemployment and increasing scrutiny of informal business models, trust has become the defining currency of entrepreneurship.

QNET

Against this backdrop, QNET, a global wellness and lifestyle company, says it is repositioning ethical direct selling as part of the solution – not as a quick-income promise, but as a regulated, transparent pathway into micro-entrepreneurship – as it outlines its Nigeria-focused strategy heading into 2026.

With nearly three decades of experience in the wellness and lifestyle segment, QNET has operated in Nigeria through independent distributors and digital sales channels since 2021.

In recent years, regulators have intensified oversight of informal and semi-formal business models amid growing concerns around consumer protection, transparency, and fraud, reshaping expectations for how direct-selling companies operate in the country.

For Nigeria, where millions of young people rely on informal income streams, the distinction between legitimate direct selling and fraudulent schemes has become a policy and consumer-protection priority.

“Against this backdrop, QNET’s 2026 strategy for Nigeria will place integrity, strict regulatory compliance, and responsible stakeholder engagement at the centre of its operations.

“As the company adapts to tighter oversight and evolving market conditions, we believe ethical entrepreneurship must be anchored in transparency and accountability if it is to remain a credible pathway for economic participation, particularly for young Nigerians facing limited formal employment opportunities,” says Ayokunmi Solesi, General Manager for QNET in Nigeria.

At the core of QNET’s direct-selling model are product value, transparent compensation structures, and strict adherence to consumer protection standards, principles aligned with the global direct selling industry’s performance as reported in the WFDSA 2024 STATS Report, which showed the channel generating around $164 billion in retail sales and supporting more than 104 million independent representatives worldwide.

QNET’s model ensures that Independent Distributors (IDs) earn solely from verified product sales rather than recruitment-based incentives, reinforcing the distinction between legitimate direct selling and illicit schemes.

This distinction—earning from products rather than recruitment—is widely recognized by regulators as the primary line separating ethical direct selling from pyramid-style schemes.

By prioritizing verifiable product demand and transparent earnings, QNET supports sustainable income opportunities and professional skill development that contribute positively to Nigeria’s formal economy.

Product innovation remains a key pillar of QNET’s 2026 outlook in Nigeria. Through its partner Transblue Limited since 2022, the company has hosted workshops and expos, such as the 2025 Lagos Product Expo, to promote innovation and youth opportunities.

These events showcased certified wellness products while addressing misconceptions, with over 8,000 attendees at the Abuja edition alone.

QNET’s product portfolio spans health, wellness, personal care, home living & living. At the heart of its wellness category are the Amezcua range of products – including the Amezcua Bio Disc and Chi Pendant – which remain among the company’s most recognised offerings and are widely used for personal well-being and lifestyle optimisation.

Complementing these are timepieces and accessories under the Bernhard H. Mayer brand, including the OMNI Watch, which earned a Silver Stevie Award in 2025 for its sustainability-forward design.

Together, these products reflect QNET’s continued emphasis on certified wellness, durability, and long-term consumer value within Nigeria’s growing lifestyle and wellness market.

Beyond product innovation, consumer protection is expected to be a central pillar of QNET’s strategy, amid rising financial fraud in Nigeria. Building on recent advocacy and enforcement efforts, the company says it is expanding both preventive and defensive measures to safeguard consumers.

In an environment where financial fraud continues to undermine public trust, QNET says consumer education and institutional accountability must go hand in hand. The company’s “Say NO!” public awareness campaign, launched in 2023, focused on helping citizens identify fraudulent schemes through mass outreach and community engagement across Nigeria and other West African markets.

This effort was reinforced through structured collaboration with Nigerian authorities, including the Economic and Financial Crimes Commission (EFCC) and the Federal Competition and Consumer Protection Commission (FCCPC), aimed at disrupting impersonation networks and protecting the integrity of legitimate entrepreneurship.

Such measures place QNET among a small group of direct-selling firms in Nigeria publicly aligning enforcement, education, and regulator engagement as part of their operating model.

In addition to external advocacy, the company believes ethical direct selling must be enforced from within. Between 2022 and 2023, QNET suspended more than 80 distributor accounts across Sub-Saharan Africa for ethics violations, underscoring its zero-tolerance approach to misrepresentation and misconduct. Continuous monitoring of digital platforms for brand misuse further reflects QNET’s view that compliance is not a one-time response, but an ongoing responsibility essential to sustaining trust in the direct-selling sector.

Complementing these legal efforts are educational programmes, such as QNET’s signature financial literacy programme, FinGreen Programme, launched in 2022 in partnership with Transblue Limited, which has trained over 1,500 young people and women across Nigeria in budgeting, saving, responsible spending, and digital financial literacy skills to avoid exploitation.

Moving forward, QNET aims to strengthen its role in Nigeria’s formal economy by positioning ethical direct selling as a viable pathway for micro-entrepreneurship, income diversification, and skills development, particularly among young people navigating an increasingly competitive labour market.

As Nigeria’s gig economy matures under tighter regulation, QNET argues that the future of direct selling will be decided less by scale and more by trust—measured in transparency, consumer protection, and the economic literacy of those it empowers.


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