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Etisalat Engages with Subscribers at Customer Forum in Ilorin

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L-R: Sowari Akosionu, Specialist, Customer Experience, Etisalat Nigeria; Titus Olorunnisola, Etisalat Customer, and Elvis Ogiemwanye, Director, Brands and Experience, during Etisalat Customer Forum held in Ilorin, Kwara State recently.
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In furtherance of its commitment to creating innovative avenue for better customer engagement and quality touch points, Etisalat, again hosted its customers in Ilorin, Kwara State at its quarterly interactive feedback session, Customer Forum.

The Etisalat Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences from using various services and products on the Etisalat network.

Speaking at the interactive forum, held during the week in Ilorin, the state capital, Director, Brands and Experience, Elvis Ogiamwanye, said the forum further underlined Etisalat’s recognition of its customers as being very important to the continued growth of the network in Nigeria.

While stating that the Customer Forum initiative was launched in 2010 with the objective of receiving feedbacks from customers across a wide range of issues, he revealed that feedbacks received at previous customer forums have helped the company in developing innovative products and services that solve every day problem for the customers.  

Ogiamwanye added, “At Etisalat, we are passionate about delivering value to our customers. This is why we come to them regularly so they can speak with us about our products and services. The feedbacks we get from them serve as a major input that has accelerated our growth in the Nigerian telecommunication industry.”

A customer who works with a fashion publication, Christina Odigie, commended Etisalat for the superior quality of its data service in Ilorin, and said this has empowered her to do more in view of the nature of her vocation. “I work for a fashion magazine, so I am always online 24/7 so I can stay ahead of fashion trends. I love to stream videos, download media, check Instagram and other social media platforms. I must say that Etisalat data quality is second to none”, she enthused.

Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints. “I had some challenges with my line, it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint”, he said. 

The key objective of Etisalat Customer Forum is to enable Etisalat receive quality feedbacks from customers across a wide range of issues including quality of its network service, customer service, products and offerings, CSR interventions and any other relevant issues bothering on the company’s operations. Etisalat Customer Forum has held pan-Nigeria across key cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Kaduna, Benin, Calabar, Uyo, Warri, Onitsha and Akure amongst others.


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Safer Internet Day: Sophos Warns – 42% Attacks Hit Stolen Logins in 2025

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Sophos, a leading provider of innovative cybersecurity solutions, shared practical advice to help internet users safeguard their credentials and maintain continuous protection online.

Safer Internet Day: Sophos Warns – 42% Attacks Hit Stolen Logins in 2025

Sophos

According to the upcoming Sophos Active Adversary Report, compromised credentials were the leading cause of attacks (42.06%) in 2025.

This is a strong trend that continues to dominate the scene, with cyber attackers demonstrating ever-increasing ingenuity and relying on new tools to compromise the security and privacy of internet users.

John Shier, Field CISO Threat Intelligence at Sophos, said: “The way attackers are using automation and generative AI to massively increase the speed and volume of their attacks suggests that attacks will become faster and more sophisticated. The best approach to protecting our identities and digital data is to take a proactive stance on defense.”

“Criminals are increasingly targeting people rather than devices, and this trend is expected to continue and even accelerate. Once again, AI is being used as a weapon to create highly detailed phishing lures to entice people to disclose passwords or financial information through well-designed emails, text messages, and WhatsApp messages.”

1. Keep your devices up to date: the most important and simplest measure you can take to protect yourself in the long term.

Cybercriminals are constantly on the lookout for computers that don’t have all the latest security patches, making them easy targets for compromise. This includes computers, laptops, smartphones, tablets, and home Internet/Wi-Fi routers. In most cases, you just need to click “Check for Updates” or “Update Now” and allow the device to restart.

2. Use a password management tool, whether it is built into an operating system or a third-party tool.

Password uniqueness and complexity are then managed automatically, greatly facilitating account isolation and protection.

3. Enhance protection with phishing resistant (MFA).

Many websites offer the option of using an “authentication app,” a smartphone app that displays a unique code for a short period of time, which must be entered after the password, making it much more secure than simply using a password.

Better still, there is a new solution called “passkeys,” which generally uses biometric authentication on your smartphone (face scan, fingerprint) to log in without any password. This is the best choice when available.

John Shier concludes: “Criminals will never stop trying to steal from us, so we must remain vigilant. We know that they are constantly improving and becoming more skilled at deceiving us, so it’s up to us to move forward and improve our protections to stay safe.”

For more information, please visit: https://www.sophos.com


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EU Eyes Interim Ban on Meta’s WhatsApp AI Restrictions

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European Union has launched a formal challenge against Meta Platforms over a new policy restricting third-party artificial intelligence tools on WhatsApp.

EU Eyes Interim Ban on Meta's WhatsApp AI Restrictions

Meta

Regulators accuse the U.S. tech giant of abusing its dominant position in the messaging market to favor its own AI assistant.

On January 15, Meta implemented changes to the WhatsApp Business API, allowing only its proprietary Meta AI to operate while blocking rival chatbots.

The European Commission quickly responded with a statement of objections and announced plans for interim measures to prevent “serious and irreparable harm” to competitors during the ongoing investigation.

EU antitrust chief Teresa Ribera stressed the need to safeguard competition in the booming AI sector. “We cannot allow dominant tech companies to illegally leverage their dominance for an unfair advantage,” she said.

Interim steps could force Meta to restore access for third-party AI tools on WhatsApp pending the probe’s outcome.

Meta defended the policy, insisting the WhatsApp Business API serves business-to-customer needs, not general AI distribution.

A spokesperson highlighted alternatives like app stores, devices, and websites for other AI options, rejecting claims that the API is essential for chatbots.

This dispute echoes actions elsewhere: Italy restricted Meta similarly last December, while Brazil recently lifted a comparable court order.

As AI integrates deeper into daily apps, the EU’s moves signal heightened scrutiny on tech gatekeepers.


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Webb Fontaine Unveils AI Customs Revolution at WCO Abu Dhabi Summit

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Webb Fontaine has launched Webb Fontaine Zerø, a groundbreaking AI-powered Customs platform, at the 2026 WCO Technology Conference in Abu Dhabi, drawing over 1,500 delegates from 100+ countries.

Webb Fontaine Unveils AI Customs Revolution at WCO Abu Dhabi Summit

Webb Fontaine

CEO Alioune Ciss unveiled the LLM-based concept during the keynote, calling it a “complete reset” from legacy systems – embedding AI across operations for real-time regulatory adaptation, risk management, and trade facilitation under the theme “Customs Agility in a Complex World.”

CTO Ara Shamirzayan led panels on AI risk analytics, while GM Anicet Houngbo moderated border digitalization talks showcasing emerging market successes.

The firm’s stand hosted Zerø demos, interactive sessions, and a sponsored gala dinner, reinforcing WCO ties via SAFE Framework and PSCG contributions.

Webb Fontaine eyes global partnerships to deploy agile, future-proof Customs tech amid rising trade demands.


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