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Etisalat Thinks Customers, Oils Machine for Launch

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Ahead of its commercial launch, Etisalat, Nigeria’s fifth GSM operator has intensified training for customer-facing staff in preparedness for offering Nigerians a unique experience on their network.

Over 150 Nigerians in customer care services have been trained and deployed to its state-of-the-art Call Centre facility in Lagos. Amongst these latest staff are graduates of the prestigious Etisalat Academy in UAE with expertise in customer care and quality management.

Wael Ammar, vice president marketing, said "keeping customers at the heart of Etisalat’s business has not only been the hallmark of our global quality but has been key to Etisalat’s latest ranking as the largest telecommunications company in both the Middle East and Africa. We therefore place a high premium on training our staff as well as on the quality of services we offer our customers."

In addition and in preparation for its commercial launch, Etisalat has confirmed several readiness indicators including the completion of its core network implementation as well as full integration of its switching systems/ intelligent network online charging system (OCS).

The milestones reached by Etisalat also include interconnectivity to other major GSM and CDMA operators.

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Confirming these developments, Mr. Oladamoye Oyesiku, chief technical officer (CTO), said that "Etisalat, as the fastest growing telco in the world, is committed to providing world-class telecommunications services to prospective customers in fulfillment of our mandate in Nigeria and in line with our operating standards in over 15 other countries."

"Already our value added services network platform has been installed and integrated with basic services which are up and running." He added.

Etisalat has also concluded roaming agreements to a host of countries, while its first-class Call and Data centres in Lagos are fully operational.

Etisalat, which has been ranked as the largest telecommunications company in both the Middle East and Africa, ahead of all other regional and international operators in the two regions, serves an aggregate of 63 million customers across 16 countries.

 

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Surge in Fibre Cuts Hobbles Service Provisioning

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Nigeria’s telecom operators recorded 155, 397 fibre-cut incidents between April and May 2026, and these they blame on why  internet or calls suddenly stop working.

Surge in Fibre Cuts Hobbles Service Provisioning

 

Data from the Nigerian Communications Commission (NCC) showed fibre-cut incidents increased from 74 276 in April to a record 79 121 in May, bringing the two-month total to the highest level recorded by the industry.

This represents a 2 428% increase from the 5 934 incidents reported during the first quarter of 2026.

Vandalism remained the leading cause of fibre cuts, accounting for more than 54 000 incidents despite telecom infrastructure being designated as Critical National Information Infrastructure, a classification intended to strengthen protection of key digital assets.

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Also road construction constantly damages fiber where iggers and machines tear up buried cables during road repairs or construction.

Even with all these, some state governments make it hard for companies to fix cables quickly across different areas with all manners of fees and levies.

The NCC designation provides for penalties of up to 10 years’ imprisonment for offenders, but operators continue to face widespread infrastructure damage.

Proposed solutions, including Nigeria’s Dig-Once policy and AI-powered fibre sensing technologies, have yet to achieve widespread adoption.

The NCC is developing a cost-based framework for shared underground duct infrastructure, while operators are exploring AI-powered fibre sensing technologies that can detect cable damage in real time and improve network resilience.

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Nigeria is pursuing ambitious broadband targets under its National Broadband Plan and has expanded fibre deployment to about 35 000 kilometres.

However, infrastructure protection has not kept pace with network expansion, leaving subscribers vulnerable to unreliable connectivity despite continued operator investment.

 

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Helios Towers Secures $29m Facility to Expand Across Africa

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Standard Bank has partnered with Helios Towers to provide a $29 million Social Documentary Credit Facility. According to the financial services company, this transaction marks Standard Bank’s first Documentary Credit Facility structured in a Sustainable Finance format.

It notes that the facility will support the procurement and importation of telecommunications infrastructure and related services across Africa.

It will also provide payment certainty to suppliers, while supporting Helios Towers’ working capital requirements and infrastructure expansion programme, the bank adds.

Structured in accordance with the Loan Market Association’s Social Loan Principles, the financing is designed to promote digital connectivity and telecommunications infrastructure development in underserved markets.

This will help Helios Towers further expand its footprint and enhance mobile network coverage and connectivity across the continent.

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Helios Towers operates one of Africa’s independent telecommunications tower platforms, enabling mobile network operators to extend coverage across multiple markets.

Standard Bank notes that the facility supports the expansion of tower infrastructure and services, increased network densification and improved connectivity in underserved markets and remote regions across the African continent.

It will also drive digital inclusion and tackle the digital divide while supporting economic growth and socio-economic development.

“This transaction demonstrates the power of innovation in trade finance. By combining a first-to-market Social Documentary Credit Facility with a cross-border funding solution, Standard Bank has supported Helios Towers’ growth ambitions while helping extend digital connectivity to underserved communities across Africa,” says Benoit Samouilhan, global transaction banker at Standard Bank Corporate and Investment Banking.

According to the bank, this facility enables positive social impact by increasing and improving network coverage and connectivity in some of the world’s most remote regions.

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“Reliable digital infrastructure is fundamental to Africa’s future growth and development,” says Alex Carter, group finance director at Helios Towers.

“This facility provides us with the flexibility and certainty needed to support our ongoing infrastructure investments while advancing our mission of expanding connectivity across the continent. We value our longstanding relationship with Standard Bank and look forward to building on this partnership.”

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NCC Begins Stakeholder Consultation on MVNO Business Rules

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Nigerian Communications Commission (NCC) will on Thursday convene a stakeholders’ consultative forum to review the draft business rules for Mobile Virtual Network Operators (MVNOs) in Nigeria.

NCC Begins Stakeholder Consultation on MVNO Business Rules

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The forum, scheduled to hold at 10 a.m. at the NCC Annex Office, Mbora, Abuja, is expected to bring together telecommunications operators, industry associations and other stakeholders to provide input on the proposed regulatory framework before its finalisation.

The commission announced the event on its official social media platforms, inviting interested stakeholders to participate in the consultation process.

The engagement is part of the NCC’s efforts to strengthen the regulatory framework for MVNO operations and promote greater competition, innovation and consumer choice in Nigeria’s telecommunications sector.

Mobile Virtual Network Operators are telecommunications service providers that offer mobile services by leasing network capacity from licensed Mobile Network Operators (MNOs), rather than owning spectrum licences or telecommunications infrastructure.

The NCC has identified the MVNO licensing framework as one of its initiatives aimed at deepening competition, expanding access to telecommunications services and driving digital inclusion across the country.

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The consultative forum is expected to provide stakeholders with the opportunity to review the draft business rules, make recommendations and contribute to the development of a robust operational framework for the emerging MVNO segment.

The commission is expected to issue further details on the outcome of the consultation after the meeting.

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