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Etisalat to Provide Unrivaled Quality of Service-Ammar

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Excitement and heightened expectations have continued to greet the many prospective subscribers of Etisalat Nigeria following the launch recently of the now famous 0809uchoose campaign by the latest GSM service provider in the Nigerian telecom market. Etisalat Nigeria, basking on the rich history of its parent company with telecommunications services in 16 countries across the Middle East, Asia and Africa has promised Nigerians world class service. Mr. Wael Ammar, vice president, Marketing, Etisalat Nigeria spoke to Nigeria CommunicationsWeek on the company’s preparation for commercial launch.

 

Late Entrant and Competition

Not at all. The Nigerian market is a large, dynamic and interesting market.

Teledensity is still relatively low compared to other markets around the world therefore there is still a lot of opportunity for us and other players to come to the market and stand out with the quality of our offerings.

New Offerings

We have a robust history of operating in different markets around the world. In all the markets we operate, we have always brought exciting innovations and well thought out products and services to our customers.

The Nigerian market will be no different as you can see from our current 0809uchoose unique market entry campaign.

There is certainly many more where that came from.

Delay in Unveiling Etisalat

We are a global business operation that places a premium on quality.

It has indeed taken us a while to go to market but it has all been so that when we do roll out services commercially, our customers in Nigeria would enjoy the benefit of unrivaled quality of service both in terms of our network and also in terms of our customer service.

Tariff Regimes, Poor Quality of Service and Etisalat

One of our hallmarks in the 15 markets we operate in Middle East, Africa and Asia is the quality of our service.

Those are the legacies we will be bringing to Nigeria without any doubt.

Our tariff regime will surely be announced and like everything else we do, we will have the customers’ interests at heart.

Infrastructure

We have a winning business model comprising of co-locating where possible and of course rolling out our own infrastructure.

0809uchoose Campaign

With 0809uchoose, our potential subscribers can dial into our network via the numbers that 0809uchoose stand for, that is 08098246673, and choose mobile numbers for themselves that actually do mean something to them. These numbers are free of any charge whatsoever (except for Gold, Silver or bronze numbers which make up just about five percent of the 1 million numbers available in this promotion). The numbers are free, the SIM cards are also free. On top of that, customers who reserve their numbers via this campaign will get free airtime for life on our network. Customers can also reserve their numbers by visiting our website on www.etisalat.com.ng/uchoose or via any of our sales team who have begun a promotion on the streets of Nigeria’s major cities.

Etisalat’s Internet Revolution

At the time we will be rolling out our service, ours will be a fully integrated network that will have the capacity to deliver world class service to our teeming subscribers all over Nigeria.

Manpower Challenge

We are at the moment building a world class team made up of mainly Nigerian professionals from all walks of life who we consider as the best in their areas of expertise. The process for us is an ongoing one that is not set to end until we have the best brains in place to help us deliver our top quality service vision to the people of Nigeria.

Etisalat’s Wealth of Experience and Nigerian Operations

Given the fact that we have indeed been operating in other parts of the world successfully for 32 years, Nigerians can look forward to benefiting from the wealth of experience that we will be coming to the Nigerian market with. Our global outlook will enable us to bring synergies to play that will benefit all our customers in Nigeria.

Corporate Social Responsibility

Etisalat believes strongly in giving back to our communities, extending our reach and technology to make our society a better place. Our CSR programme at Etisalat Nigeria takes a powerful two-pronged ‘bottoms up’ and ‘top down’ approach with programmes in Education & Leadership development for young Nigerians, Health and the Environment.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Phase3 Moves on Multilayer Network Technology Upgrade

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Phase3 Telecom, leading independent fiber optic network infrastructure and telecommunications services provider  has said that it is amplifying the scope of network technology upgrades to enhance its communications, cloud and connectivity solutions across business and enterprise segments in Nigeria and the West African sub-region.

Phase3 Moves on Multilayer Network Technology Upgrade

This followed its ongoing Security Operation Centre (SOC) network capability upgrade.

This development, is targeted at expanding the scope of its enterprise solutions drive for its increasing user portfolio of small/large scale enterprises, institutions, corporates, services sector and multinational companies, contributing to the nation’s thriving broadband penetration drive.

According to Stanley Jegede, chairman, “the principal goal of Phase3 ongoing multilayer technology upgrade is to optimize “network infrastructure capabilities, scalability, interconnect operational capacity, resilience, service optimization and coverage that will enhance communications, cloud and connectivity projects across multiple locations to support more start-ups, growing businesses and institutions to boost economic growth and increase their successes.

He also added that this Phase3 technology upgrade is quite expansive in model, to accommodate the new digital realities and possibilities created by COVID-19.

Especially in the areas of amplified work-from-anywhere and dedicated remote connectivity solutions as well as service delivery that is targeted at increasing networks data handling capacity vis a vis making them faster and smarter as the current global clime demands.

In conclusion, he stated that beyond enhanced network backbone and bandwidth capabilities for point-to-multi point access, chief components such as network security and speed are the driving force of Phase3 new technology upgrade for secured and latency-free connections as well as growing network expansion plan.


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Unitellas Partners Zadara On Data Infrastructure Project

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Unitellas International Limited and its partner Zadara, have taken the bold initiative to save Nigeria from exposure to rising Cybercrime by making significant investment in data infrastructure in the country.

Unveiling the initiative in Lagos, Smith Osemeke, Managing Director and Chief Executive Officer of Unitellas International Limited, revealed that Nigeria is hugely susceptible to cyber attacks due to failure to develop in-country data saving infrastructure.

Osemeke, observed that the COVID-19 pandemic has forced governments around the world to deliver vital Public Services in unprecedented ways and to experiment with Digital Technologies on an unforeseen scale.

According to him, In Nigeria, a lot of organizations had to turn to Local Service Providers and other Public Sector Organizations for help during the crisis, most of which are overburdened and challenged by outdated IT Systems.

As a result, a lot of organizations were forced to move their data to the Public Cloud through the services of AWS, Azure and Google Cloud.

This he continued had led many organizations in Nigeria to default on the guidelines on Local Content law i.e. all organizations operating within Nigeria should have their data stored within Nigeria.

Osemeke, alerted that Storing Data in the Public Cloud outside Nigeria creates the problem of Data Protection since data stored in the public cloud is exposed to Cyber and Ransomware attacks because the existing public cloud service providers do not provide Absolute Data Protection.

He noted that Sensitive Citizens data such as BVN, National Identity Numbers and other private and confidential details needs to be protected from such attacks and exposures.

“It becomes a challenge to uphold “Data sovereignty”- the concept of storing data within the Nation’s Borders. Since Local Service Providers are unable to effectively Store Data not to mention Protect Stored Data due to the fact that present Legacy Storage Infrastructures do not have the capabilities to offer the latest Data Protection Mechanism (DATA STORAGE IMMUTABILITY).”

He said that Local Service Providers in Nigeria cannot compete with international cloud service providers such as AWS, Azure and Google Cloud in terms of Infrastructure, Pricing, Service Delivery and Management and as a result this has caused a lot of companies in Nigeria to patronize International Public Cloud Service Providers by Storing Data from Nigeria in other Countries thereby making it practically impossible to comply with the Local Content Law..

“As a result, Financial Service Institutions (FSI) and other Key Organizations invest Millions of Dollars annually in acquiring and managing IT Infrastructures instead of focusing on their Core Businesses because they must have an IT department to build and manage their Data Storage Infrastructure – a service that is supposed to be handled by Local Service Providers in Nigeria.

“If this sad narrative is not corrected, sensitive Data from Nigeria will continue to be hosted outside Nigeria and inevitably leading to Data Insecurity. Unfortunately, Nigeria is one of the countries lacking Data Security due to the inability of Service Providers to effectively Store and Protect Data Locally.” he said.

To reverse this ugly situation, Unitellas International Limited in Partnership with ZADARA is empowering all Service Providers in Nigeria to meet up with International Standards with regards to Data Storage Infrastructure, Service, Pricing and Security.

Unitellas is the official distributor of Zadara Solution in Nigeria, while Zadara is a renowned World Leader in Infrastructure -as-a-service and Enterprise Data Storage-as-a-service.

Osemeke said that Unitellas in partnership with Zadara is willing to empower local service providers in Nigeria to meet up with International Managed Service Providers (MSP) standards by providing Local service providers with Infrastructure-as-a-service and Enterprise-Storage-as-a-service model which eliminates huge Capital Expenditure (CapEX) with minimum Operational Expenditure (OpEX).

By subscribing to Zadara Data Storage services with Compute Capability, Local Service Providers and MSPs can now offer Data Storage and Compute services with the latest Data Protection Mechanism competing effectively with renowned Public Cloud Providers in Infrastructure, Security, Pricing, Management and Service.


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ICTEL EXPO 2020: Stakeholders Urge Nigerians to Seize Opportunities Provided by Digital Economy

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Nigerians have been urged to seize the opportunities provided by the digital economy especially now, that the nation is seeking ways to overcome the restrictions imposed by the COVID-19 pandemic and are deploying technology needed for economic recovery and sustainability.

The Information and Communications Technology ICT, Stakeholders disclosed this at the virtual Information Communication Technology and Telecommunications Conference and Exhibition, ICTEL EXPO 2020 with theme: ‘Exploring Opportunity in the Digital Economy’, organized by Lagos Chambers of Commerce and Industry.

Mrs. Toki Mabogunje, president, Lagos Chamber of Commerce & Industry LCCI, speaking at the conference, said: “there is no better time to explore the opportunities provided by the digital economy than now when every nation is seeking ways to overcome the restrictions imposed by the COVID-19 pandemic. And as nations face dwindling growth, deployment of technology is key to economic recovery and sustainability.”

She explained that the new normal brought about by the Covid-19 pandemic has ensured that virtually all sectors have now leveraged ICT for optimal performance.

According to her, “This is evident in the financial services sector, where almost all banking transactions are conducted through digital channels, the agriculture sector, where sophisticated technologies, such as robots, temperature and moisture sensors, aerial images and global positioning systems, the GPS technologies, are largely employed.

“Nigeria has witnessed a phenomenal growth in its ICT sector over the past decade.

“The ICT sector remains one of the most resilient sectors of the Nigerian economy, even in the face of the COVID-19 pandemic.

“As a foremost private sector body in Nigeria today, established since 1888, the Lagos Chamber is providing, through this expo, an incredible platform, to advance the opportunities and linkages in the world of ICT”, she concluded.

Dr. Isa Ali Ibrahim Pantami, minister of Communications and Digital Economy, while declaring the conference and exhibition open, said that globally, digital revolution is changing lives and societies, with unprecedented speed and scale, delivering immense opportunities, as well as associated challenges.

“As predicted by the World Economic Forum, over 60% of global Gross Domestic Product, (GDP), will be digitized, by 2022 and that, over the next decade, digital platforms, will be used to create, close to 70% of new value”, Pantami noted.

The Minister, who was represented by the Executive Secretary, Universal Service Provision Fund (USPF), Mr. Ayuba Shuaibu, stressed that: “globally, businesses are shifting from brick and mortar form, to innovative enterprises driven by digital technologies and now is the time for business, enterprises and organisations, to reinvent and automate, to fit into the global digital economy.

“I want to congratulate the Director General and members of the Lagos Chambers of Commerce and Industry for organising this Information Communication Technology and Telecommunications Conference and Exhibition, ICTEL EXPO 2020, to spotlight this national discourse, on how we can take advantage of digital technology for accelerating our economy”, he concluded.

Delivering her keynote address, Ms Funke Opeke, CEO/Managing Director, MainOne and Chairmperson, Presidential Committee on National Broadband Plan, identified three activities that will enable digital economy to work well in our clime. These include connectivity, a device and a platform that enables one to connect with parties at the other end.

“When we look at private sector participation in Nigeria and the challenges we face as an economy, especially with the recession, with the dip growth rate and high inflation economy that we have and I think the recognition, globally, that growth across the world can only be fuelled by digital adoption in the years to come. I think it is important that our government provide more support to the ICT industry”, she concluded.

Some panel discussions also took place on the first day of the event, while some companies exhibited their products and solutions to the general populace, via the online virtual platform.


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