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Experts Ring Worries Over Faltering Mobile Money

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Finance experts waxed worriedly at the slow growth of mobile money service and warned that unless the impediments are removed, the service may be dead on arrival.

They also painted a dismal picture and concluded that Nigeria is scratching the surface because the growth of mobile money market does not correspond to her population.

And when compared to other smaller African countries where the service has recorded success, the experts said the country might have gotten off on the wrong foot.

The experts who gathered for third Mobile Money Expo in Lagos called for urgent review of the framework of mobile money so that the service can be the catalyst needed for the nation’s economic growth.

This year’s Mobile Money Expo had the theme; ‘Promoting Inter-operability’ and had mobile money experts from various countries of the world.

Chalapathi Rao Immidi, director and head, Global Business Development, Mfino, said interoperability is needed, for providers to share their infrastructure networks, thereby enabling multiple allowance, without which the economy would not grow.

Interoperability, a term often used in a technical systems engineering sense, is the ability to allow different systems and organisations have the interface properties of their products inter-operate, exchange, and use information without any restricted access or implementation.

“Imagine all of us, not being able to talk to people not on your mobile network, because they are on other networks” he said.

Chalapathi said that providers would have to operate in unison, to make the adoption of mobile money easier.

“This would enable many factors and many people, organisations and banks would be encouraged to participate and there would be more range of products to offer customers,” he said.

According to him,  mobile money has a lot to offer apart from the basic sending and receiving money as it can be used for government disbursement, salary payment, settling of daily paid workers and more.

“A synergy in operation would offer greater value to customers. Countries that connect though bridges are the one that had their economy grow. Once there is connectivity, communication and a common source, there would be a pool of customer expansion, agents would find it easier to run operation while reducing cost and there would be general access expansion” he said.

Nodding in agreement,  James A. O’Brien and George M. Marakas, authors of Introduction to Information Systems, define interoperability as “Being able to accomplish end-user applications using different types of computer systems, operating systems, and application software, interconnected by different types of local and wide area networks”.

But there are also the challenges posed by finance.

Lanre Osibona, CEO, InnovaTechNG, said that for interoperability to be achieved, it would have to cut across provider platforms, agents and customers, such that providers can send money to other provider platforms seamlessly; agents can serve customers from any provider, without having to have multiple platforms to perform their service; and customers can access any provider irrespective of the SIM cards, network or handset they possess.

“The question is, are we mature enough for this? Is the market mature enough for this?” Mr. Osibona asked.

He said Nigeria has not exactly done that badly, as Paga, one of the leading providers of mobile money in the country, is ahead of MPesa, of Kenya, if statistics they have presented is to be followed.

“Technology must be open for developers to meet our local challenges. Culturally, we are so into cash and that is a challenge in itself. There needs to be a drive. We need to transform and change the orientation of people. You have to make people want to use it. We are doing okay, but we need to do more” he said.

There are over 20 licenced mobile money operators in Nigeria.

However, only 4.8 million adults (5.5 per cent of the adult population) are aware of mobile money operators (MMOs), according to a 2012 survey on Access to Financial Services in Nigeria by Enhancing Financial Innovation and Access, EFInA, an independent financial sector development organization.

The survey, dated November 22, 2012 stated that only 0.4 million adults (0.5 per cent of the adult population) are registered with any mobile money operator and for those that are active users, mobile money is most often used to buy airtime.

Osondu Nwokoro, director, Regulatory Affairs and Special Projects, Airtel Nigeria, said the available figures on Nigeria’s mobile money market are not particularly exciting, years after the first licences were granted.

“It should not be so”, he said.

He identified other challenges, apart from interoperability, to include awareness, cultural apartheid towards financial services products, illiteracy, funding, technology, and the absence of a structured and consistent regulatory policy.

“We need to start thinking of unique ways to address the issue. We are in it and we need to make it work,” he said.

Low levels of awareness of financial terms/products could hinder the uptake of products such as mobile money, non-interest banking and microfinance; however, high levels of awareness does not necessarily result in high levels of uptake, according to the EFinA Survey.

The top factors which would encourage the 48.1 million adults who said they could be encouraged to use mobile money, to actually use mobile money products are: understanding how mobile money works, having a mobile money agent close to residence/place of work, feeling mobile money is safe and when many people start using mobile money, according to the survey.

About 29.8 million adults who own a mobile phone are unbanked, 15 million adults would consider using their mobile phones to send money, 14.1 million adults to receive money and 9.4 million adults to save money, an indication of a huge market waiting to be tapped.

According to the Survey, quick wins for mobile money, and indeed, financial inclusion would be the availability of higher income and socio-economic status, secondary education, high levels of connectivity, savings orientation more long term, use of credible sources of financial information among others.

Emmanuel Okoegwale, principal associate MobileMoney Africa, said the event is an opportunity for Nigerian operators and regulators to share experiences and learn from operators and experts from other countries.

Some of the participants said they would like to see more action and positive results, on the part of the operators and regulators, emanate from such conferences.

They urged operators not to lose focus on the aim of mobile money, which is financial inclusion. Operators were urged to spread their tentacles to the towns and villages, where a large portion of the unbanked reside, and reduce wooing people in the city who most likely already have one or multiple bank accounts.


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E-Financial

NDIC Says No Customer Loses Deposits in Failed Banks

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Nigeria Insurance Deposit Corporation (NDIC) has guaranteed customers of insured commercial banks prompt recovery of their deposits in the event of risk liability or liquidation.

NDIC Says No Customer Loses Deposits in Failed Banks

In addition, the corporation assured depositors of its statutory mandate, which includes supervising banks for risk assessment, ensuring ethical standards, and enhancing financial stability in the country.

Mrs Emily Osuji, executive director, Corporate Services, NDIC,  gave the assurance during a Stakeholders Town Hall Meeting on customer protection regarding bank charges and deposits in Kano.

Mrs Osuji posited that the NDIC has, in recent times, demonstrated a strong commitment to protecting the hard-earned savings of Nigerians and sustaining confidence in the banking system.

She cited the cases of defunct Heritage Bank Limited, Union Homes Plc and Aso Savings and Loans Plc, where depositors received their deposits promptly after meeting the relevant requirements.

The NDIC boss, however, reminded customers to link their Bank Verification Number (BVN) as a unique identifier to locate their alternate accounts, where their claims will be transferred.

The executive director affirmed that NDIC has expanded coverage to protect about 99 per cent of depositors in Nigeria, a deliberate policy aimed at protecting small savers, promoting financial inclusion, and enhancing trust in the banking sector.

She said, “The corporation fulfils its role through its core mandates of deposit guarantee, bank supervision, distress resolution and bank liquidation, all of which are geared towards protecting the hard-earned savings of Nigerians and sustaining confidence in the banking system.

“Our strapline, ‘Protecting your bank deposits!’, is more than mere words for us. We stand by this statement as a firm commitment to our mandate of ensuring that depositors have access to their hard-earned savings in the event of bank failure.

“This is a critical responsibility that we do not take lightly. This is especially so in times of financial uncertainty and distress, with the NDIC standing as a pillar of safety and reassurance for depositors, particularly the most vulnerable.”

Speaking on the concept of stakeholder engagement, Hawwau Gambo, head of Communication and Public Affairs,  said the corporation was compelled to provide clarity, build trust and strengthen depositor confidence amid misconceptions.

Gambo noted that the recent revocation of the operating licences of some banks by the Central Bank of Nigeria, (CBN) and the current public discourse on banks’ recapitalisation efforts have reinforced the need for sustained stakeholder engagement.

She reminded that sustained awareness is pertinent to dust, given already heightened public interest and featured public confidence in the financial institutions.

“NDIC’s last Public Awareness Survey highlighted the need to enhance interpersonal communication channels to improve public understanding of deposit insurance. It is against this backdrop that the Stakeholders’ Town Hall Meetings were conceived as a structured, interactive platform for dialogue, education and feedback,” Gambo noted.


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E-Financial

CBN Expresses Concern Over Foreign Investments in Nigeria Fintechs

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The Central Bank of Nigeria in its 2025 Fintech Policy Insight Report, has raised concern over Nigeria’s fintech sector heavily dependent on foreign investment, exposing it to swings in global markets.

The report said the sector has shown resilience despite global economic pressures, but warned that reliance on external capital leaves it vulnerable to market fluctuations.

It would be recalled that startups in the country raised $520m in equity funding in 2024, down from about $747m in 2019, when Nigeria captured roughly 37 per cent of all African startup investment.

This performance, amid significant global macroeconomic gyrations, underscores Nigeria’s position as a key hub for financial innovation. The sharp rise in interest rates in advanced economies during 2022 contributed to a slowdown in venture capital funding.

“These dynamics highlight the importance of developing domestic funding avenues, such as leveraging Nigeria’s capital markets, to reduce currency risk and sustain fintech growth,” the apex bank stated.

Olayemi Cardoso, CBN Governor, said Nigeria is undergoing a rapid and significant financial evolution. Over the past decade, the nation’s fintech landscape has grown from a handful of startups into one of Africa’s most vibrant innovation ecosystems.

“Even amid global economic headwinds, Nigerian fintech firms continued to attract investment and drive change. Today, with improved stability of our currency and domestic economy, it is clearer than ever that financial innovation can advance inclusion at scale,” the executive commented on the report.

In addition to funding, the central bank underscored Nigeria’s continued leadership in digital financial infrastructure. More than 25 per cent of all electronic transactions in Africa’s most populous nation are processed via real-time payment channels, with close to 11 billion transactions processed in 2024, up from five billion in 2022. The report described Nigeria’s instant payments platform, NIBSS NIP, as among the most mature and widely adopted globally.

The report also mentioned the need to strengthen system integrity and reputation, pointing to compliance reforms, anti-money laundering supervision, and consumer protection measures as key priorities for sustaining investor confidence.

By focusing on domestic funding, regulatory modernisation, and innovation infrastructure, the CBN aims to position Nigeria not only as a fintech front-runner but also as a rule-setter whose regulatory lessons are relevant to peer emerging and high-growth economies globally, the central bank said.

Stakeholders surveyed by the CBN also cited compliance costs as a significant challenge to innovation. According to the report, 87.5 per cent of respondents said that the cost of meeting regulatory and risk requirements significantly impacts their capacity to innovate, while delays in product approvals and regulatory timelines also remain major bottlenecks.

The report noted that 62.5 per cent of fintech firms plan to expand regionally, and there is strong support for regulatory pass-porting frameworks to enable compliant expansion into other African markets. However, the CBN warns that such cross-border growth requires a stable funding base and coordinated regulation.

 


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E-Financial

UBA’s Easy and Instant Account Opening Thrills Returnee

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After a few years abroad, I returned to Nigeria and faced a dilemma. Let me tell you all about it.

UBA's Easy and Instant Account Opening Thrills Returnee

UBA

A few days ago, I was dragging my luggage through Murtala Muhammed International Airport. Everything felt bright and beautiful. Not necessarily in aesthetics, but in the vibrant colours, sounds, and energy all around. After three intensive years in the UK, I was finally back home. Ready for the hustle and bustle of Lagos life, and yes, the comfort of my parents’ home.

The plan was simple. Settle down and get my life on track. I’d sorted the job, and I had my person. But then came my dilemma. Money!. This doesn’t mean I was short of it or had too much of it. The real issue is where to actually keep and manage it in this country with daily dramatic happenings. With just two weeks left before I resumed at my new workplace, I had no time for long queues, endless paperwork, or the classic “Nigeria bank stress.” So, I needed an account, and I needed it fast.

So I turned to my best friend, Google, and typed, “Instant account opening in Nigeria.”

In less than a second, I was redirected to the United Bank for Africa instant account opening portal. A few taps later, and I had a fully functional account. Just like that. I could receive my funds, transfer my funds, and start building my financial life here again.

In less than a second, I was redirected to the United Bank for Africa instant account opening portal. A few taps later, and I had a fully functional account. Just like that. I could receive my funds, transfer my funds, and start building my financial life here again. Talk about ease, and this beautiful experience truly exemplified that definition

I was genuinely amazed. It felt too easy, almost suspiciously easy. But it was real, I mean, really soft like they were just thinking all about me while developing this new feature.

If you’re like me and pressed for time, avoiding unnecessary stress, or just ready to sort your finances without the hassle, consider this your sign.

UBA’s instant account opening is a game-changer. No queues to cut into your precious time. Just you and your phone, minutes away from being banked.

Get started here: https://aop.ubagroup.com

Trust me, if I could do it between unpacking and settling in, you can do it too. Your future self will thank you.


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