Connect with us

E-Financial

Experts Ring Worries Over Faltering Mobile Money

Published

on

Mobile Money advert..... Photo credit:MTN Mobile Money advert
Kindly share this post

Finance experts waxed worriedly at the slow growth of mobile money service and warned that unless the impediments are removed, the service may be dead on arrival.

They also painted a dismal picture and concluded that Nigeria is scratching the surface because the growth of mobile money market does not correspond to her population.

And when compared to other smaller African countries where the service has recorded success, the experts said the country might have gotten off on the wrong foot.

The experts who gathered for third Mobile Money Expo in Lagos called for urgent review of the framework of mobile money so that the service can be the catalyst needed for the nation’s economic growth.

This year’s Mobile Money Expo had the theme; ‘Promoting Inter-operability’ and had mobile money experts from various countries of the world.

Chalapathi Rao Immidi, director and head, Global Business Development, Mfino, said interoperability is needed, for providers to share their infrastructure networks, thereby enabling multiple allowance, without which the economy would not grow.

Interoperability, a term often used in a technical systems engineering sense, is the ability to allow different systems and organisations have the interface properties of their products inter-operate, exchange, and use information without any restricted access or implementation.

“Imagine all of us, not being able to talk to people not on your mobile network, because they are on other networks” he said.

Chalapathi said that providers would have to operate in unison, to make the adoption of mobile money easier.

“This would enable many factors and many people, organisations and banks would be encouraged to participate and there would be more range of products to offer customers,” he said.

According to him,  mobile money has a lot to offer apart from the basic sending and receiving money as it can be used for government disbursement, salary payment, settling of daily paid workers and more.

“A synergy in operation would offer greater value to customers. Countries that connect though bridges are the one that had their economy grow. Once there is connectivity, communication and a common source, there would be a pool of customer expansion, agents would find it easier to run operation while reducing cost and there would be general access expansion” he said.

Nodding in agreement,  James A. O’Brien and George M. Marakas, authors of Introduction to Information Systems, define interoperability as “Being able to accomplish end-user applications using different types of computer systems, operating systems, and application software, interconnected by different types of local and wide area networks”.

But there are also the challenges posed by finance.

Lanre Osibona, CEO, InnovaTechNG, said that for interoperability to be achieved, it would have to cut across provider platforms, agents and customers, such that providers can send money to other provider platforms seamlessly; agents can serve customers from any provider, without having to have multiple platforms to perform their service; and customers can access any provider irrespective of the SIM cards, network or handset they possess.

“The question is, are we mature enough for this? Is the market mature enough for this?” Mr. Osibona asked.

He said Nigeria has not exactly done that badly, as Paga, one of the leading providers of mobile money in the country, is ahead of MPesa, of Kenya, if statistics they have presented is to be followed.

“Technology must be open for developers to meet our local challenges. Culturally, we are so into cash and that is a challenge in itself. There needs to be a drive. We need to transform and change the orientation of people. You have to make people want to use it. We are doing okay, but we need to do more” he said.

There are over 20 licenced mobile money operators in Nigeria.

However, only 4.8 million adults (5.5 per cent of the adult population) are aware of mobile money operators (MMOs), according to a 2012 survey on Access to Financial Services in Nigeria by Enhancing Financial Innovation and Access, EFInA, an independent financial sector development organization.

The survey, dated November 22, 2012 stated that only 0.4 million adults (0.5 per cent of the adult population) are registered with any mobile money operator and for those that are active users, mobile money is most often used to buy airtime.

Osondu Nwokoro, director, Regulatory Affairs and Special Projects, Airtel Nigeria, said the available figures on Nigeria’s mobile money market are not particularly exciting, years after the first licences were granted.

“It should not be so”, he said.

He identified other challenges, apart from interoperability, to include awareness, cultural apartheid towards financial services products, illiteracy, funding, technology, and the absence of a structured and consistent regulatory policy.

“We need to start thinking of unique ways to address the issue. We are in it and we need to make it work,” he said.

Low levels of awareness of financial terms/products could hinder the uptake of products such as mobile money, non-interest banking and microfinance; however, high levels of awareness does not necessarily result in high levels of uptake, according to the EFinA Survey.

The top factors which would encourage the 48.1 million adults who said they could be encouraged to use mobile money, to actually use mobile money products are: understanding how mobile money works, having a mobile money agent close to residence/place of work, feeling mobile money is safe and when many people start using mobile money, according to the survey.

About 29.8 million adults who own a mobile phone are unbanked, 15 million adults would consider using their mobile phones to send money, 14.1 million adults to receive money and 9.4 million adults to save money, an indication of a huge market waiting to be tapped.

According to the Survey, quick wins for mobile money, and indeed, financial inclusion would be the availability of higher income and socio-economic status, secondary education, high levels of connectivity, savings orientation more long term, use of credible sources of financial information among others.

Emmanuel Okoegwale, principal associate MobileMoney Africa, said the event is an opportunity for Nigerian operators and regulators to share experiences and learn from operators and experts from other countries.

Some of the participants said they would like to see more action and positive results, on the part of the operators and regulators, emanate from such conferences.

They urged operators not to lose focus on the aim of mobile money, which is financial inclusion. Operators were urged to spread their tentacles to the towns and villages, where a large portion of the unbanked reside, and reduce wooing people in the city who most likely already have one or multiple bank accounts.


Kindly share this post

Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Continue Reading
Advertisement
Comments

E-Financial

NDIC Insures 99 Percent of Bank Customers

Published

on

Kindly share this post

Nigeria Deposit Insurance Corporation (NDIC) has reaffirmed its commitment to protecting depositors and sustaining confidence in the nation’s banking system, declaring that its insurance framework currently safeguards about 99 per cent of customers across Nigerian banks.

NDIC Insures 99 Percent of Bank Customers

Speaking during the NDIC Special Day at the 37th Enugu International Trade Fair, Thompson Oludare, managing director and chief executive, highlighted the Corporation’s role as a critical stabiliser in the financial sector, particularly in times of economic uncertainty.

Addressing participants on the theme, “Empowering MSMEs for global competitiveness”, Oludare said the NDIC remains a dependable backbone for small businesses by protecting their funds against bank failures.

He disclosed that the Corporation reviewed and increased its insurance coverage in 2024 in line with prevailing economic realities. Under the revised structure, depositors in Deposit Money Banks (DMBs), Mobile Money Operators, and Non-Interest Banks are insured up to ₦5,000,000, while those in Microfinance Banks and Primary Mortgage Institutions are covered up to ₦2,000,000.

Explaining the operational mechanism behind depositor protection, Oludare noted that the NDIC does not depend on government funding to reimburse customers of failed banks.

Rather, it draws from the Deposit Insurance Fund (DIF), which is financed through premiums contributed by licensed financial institutions.

He described the process as efficient and sustainable, enabling the Corporation to meet its obligations promptly without placing pressure on public finances.

Highlighting recent technological advancements, the NDIC boss revealed that the use of the Bank Verification Number (BVN) has significantly improved the speed of payments to affected depositors.

According to him, the BVN system allows the Corporation to trace alternative bank accounts of customers and process reimbursements within days of a bank’s closure, eliminating the delays previously associated with manual claims.

For depositors with balances above the insured limits, Oludare reassured that recovery efforts remain ongoing through liquidation processes.

“This is a continuous process,” he stated. “Additional dividend payments are made in tranches as more funds are recovered. We have demonstrated this successfully with the liquidation of Union Homes, Aso Savings and Loans, and the more recent Heritage Bank Limited, where multiple tranches of dividends have already been disbursed.”

He also cautioned Nigerians against falling victim to fraudulent financial schemes, popularly known as “wonder banks”, urging them to verify the credibility of financial institutions before investing.

On his part, Nnanyelugo Onyemelukwe, president of the Enugu Chamber of Commerce, Industry, Mines and Agriculture (ECCIMA), described the Corporation as a dependable safeguard for depositors.

According to him, the NDIC remains “a beacon of hope for depositors”, providing a “great confidence backup” in situations where banks fail due to mismanagement or distress.

Onyemelukwe also called for stronger regulatory oversight by the Central Bank of Nigeria (CBN) to further reduce the risk of bank failures and sustain public trust in the financial system.

 


Kindly share this post
Continue Reading

E-Financial

CBN Bars Chronic Loan Defaulters from Accessing Loans

Published

on

Kindly share this post

Central Bank of Nigeria (CBN) has officially restricted banking services for “chronic defaulters” and large-ticket obligors with non-performing loans.

CBN Bars Chronic Loan Defaulters from Accessing Loans

In a sweeping move to enforce credit discipline and safeguard the nation’s financial system, the apex bank issued a policy statement on Wednesday following remarks by Olayemi Cardoso, governor, CBN, at the 4th Annual IMF/AFRITAC West 2 High-Level Executive Forum in Abuja.

The Governor made it clear that the era of regulatory forbearance for delinquent borrowers is over.

He emphasised that the bank is shifting toward a more aggressive stance on corporate governance to ensure that the N4.61tn in new capital recently attracted by the banking sector is protected from systemic abuse.

“Our stance on corporate governance is unequivocal: zero tolerance for violations. By ending years of regulatory forbearance, we have reinforced accountability, tightened supervision, and elevated compliance standards across the sector,” the Governor stated.

The new directive specifically targets “large-ticket obligors”, individuals or entities with significant outstanding debts classified as non-performing in the Credit Risk Management System. Under the new rules, these defaulters will be barred from accessing not only fresh credit but also essential contingent liabilities and trade instruments.

“We have implemented a restriction of banking services to non-performing large-ticket obligors. This decisive step underscores our commitment to credit discipline, financial integrity, and accountability,” the statement read.

According to the CBN, the move is designed to instil a “culture of repayment” that has historically been lacking among high-profile borrowers. By cutting off access to instruments such as letters of credit and performance bonds, the regulator aims to prevent “credit jumping”, a practice where defaulters migrate between banks to accumulate more debt.

“By curbing access to banking services for chronic defaulters, we are reinforcing the culture of repayment, protecting depositors, and safeguarding the stability of the financial system,” the apex bank added.

Beyond the crackdown on debtors, Cardoso reaffirmed that the CBN remains firmly committed to orthodox monetary policy. This approach prioritises price stability and the use of traditional tools to anchor inflation expectations, moving away from unconventional interventions to restore confidence in the naira.

“The CBN remains firmly anchored in orthodox monetary policy, focused on restoring price stability, strengthening policy credibility, and anchoring expectations through discipline and consistency,” the statement concluded.

For years, the Nigerian banking sector has struggled with “chronic defaulters”, wealthy individuals or massive corporations that borrow billions and fail to repay.

These are often referred to as “large-ticket obligors”. When these loans go bad, they threaten the liquidity of banks and the safety of ordinary citizens’ deposits.

Under the leadership of Cardoso, the CBN is pivoting toward “Orthodox Monetary Policy”. This means moving away from the era of massive development interventions and direct lending to sectors like agriculture and focusing instead on its core mandate: price stability and financial system regulation.


Kindly share this post
Continue Reading

E-Financial

Breaking…..Kuda Lays Off Many Employees in Broad Restructuring

Published

on

Kindly share this post

Kuda Technologies Limited, a Nigerian digital bank backed by global investors, has laid off employees across several departments as it restructures its operations, even as the company says its financial position has been improving.

Kuda Lays Off Many Employees in Broad Restructuring

The job cuts affected multiple departments.

The firm however said that the decision to cut job is not driven by financial pressure, but part of the natural evolution of a company at our stage, aligning with industry benchmarks.

On Wednesday, March 25, staff were invited to a company-wide video call with senior executives.

Before the meeting ended, hundreds of employees were informed that their roles had been terminated as part of a broader restructuring.

The cuts affected multiple teams, including marketing, where 19 of the unit’s 40 employees were impacted, two affected workers said.

In a statement emailed on Friday, a Kuda spokesperson said the move followed a strategic review of the business and was meant to prepare the company for its next phase of growth.

“Kuda is evolving how the organisation is structured to support the next phase of our growth and scale,” the spokesperson said. The company added that the decision was not driven by financial pressure or employee performance but by changes in operational priorities.

Employees received notices explaining that the company had reviewed its future direction and industry benchmarks before deciding to reorganise some departments.

The process, according to the company, was aimed at aligning its workforce with long-term goals.

Still, the way the layoffs were communicated unsettled some staff.

An unusual company-wide meeting was scheduled earlier in the day, and several employees initially struggled to access the call link, according to a former employee. When the meeting began, senior leaders confirmed the job cuts.

Some workers also questioned the timing of the restructuring, pointing to recent hiring decisions, including senior-level recruits.

Kuda said it is offering affected employees severance packages that vary depending on role and length of service.

According to a person familiar with the terms, some staff may receive up to seven months of pay. The company has also proposed enhanced exit packages tied to settlement agreements.

The layoffs come at a time when many African fintech companies are shifting focus from rapid expansion to profitability and operational efficiency after years of venture-backed growth.

Kuda, which has about seven million registered customers, has been narrowing its losses in recent years. The company reduced its losses to about $5.83 million in 2024 from $35.11 million a year earlier, helped by stronger performance from its Nigerian business and lower operating expenses.

Its Nigerian unit nearly doubled revenue in local currency to about N21.2 billion during the period.

The fintech has also reported strong growth in transaction activity. In its last public update, Kuda said it had processed more than 300 million transactions worth roughly N14.3 trillion and issued N16.4 billion in overdrafts, up 43 percent from the previous quarter.

Babs Ogundeyi, chief executive officer said the company’s net margin has ranged between three percent and seven percent per month. If that pace continues through the year, the digital bank could process more transactions in 2025 than it did in its first five years combined.

Kuda last raised external funding in 2024, securing $20 million in equity at a valuation of about $500 million. The fundraising came after the company recorded nearly $45 million in losses over the two years leading up to the round.

The restructuring suggests the startup is now adjusting its cost base and internal structure as competition intensifies in Nigeria’s fast-growing digital banking market and investors push fintech firms to show clearer paths to sustainable growth.

 

 


Kindly share this post
Continue Reading

Trending