Telecom
FCCPC Insists Telcos’s Tariff Hike must Translate to Improved Services

Federal Competition and Consumer Protection Commission (FCCPC) said on Wednesday that it has accepted the decision of the Nigerian Communications Commission (NCC) to approve a 50 per cent hike in telecommunications tariffs, down from the 100 per cent hike proposed by telecom operators.
FCCPC acknowledged the intense pressure faced by the NCC over the years to approve tariff increases due to the rising operational costs experienced by telecom operators, which became more pronounced in recent times.
It commended the NCC for adopting a deliberate and measured approach by rationalising the tariff adjustment and linking it to commensurate improvements in service quality, while implementing other measures to mitigate the impact on consumers.
However, the commission strongly insisted that the tariff hike must translate to significant quality and improved services, stressing that it will resist a situation where Nigerians are charged for poorly delivered services, particularly in areas like voice calls, data, and other services with the tariff hike.
FCCPC, in a statement on Wednesday by Ondaje Ijagwu, director of Corporate Affairs, asked telecom operators to disclose all key details upfront, including the cost, validity period, and specific inclusions of a plan.
It added: “Consumers can also expect a mandatory disclosure table from the service providers to enable them to make informed decisions without worrying about unexpected charges or surprises.”
The commission further noted that consumers have consistently expressed a desire for measurable improvements in service quality before any tariff increases are implemented. “Issues such as network congestion, dropped calls, inconsistent internet speeds, unusual data depletion, and poor customer service have remained prevalent concerns. It is, therefore, crucial that tariff adjustments directly translate into demonstrable and tangible service enhancements for consumers.”
FCCPC asked that telecom operators prioritise visible and measurable improvements in network reliability, speed, accessibility, and customer service as part of any tariff adjustment, insisting that the rationale for the increase must be reflected in better services for consumers who, apparently, rely on telecommunications for both personal and business purposes.
The commission suggested that operators allocate increased revenues responsibly, with an emphasis on infrastructure development and service delivery improvements, stressing that clear mechanisms must be established to monitor how the funds are utilised, ensuring that consumers directly benefit from the adjustments.
“Operators must also clearly communicate the rationale for the tariff adjustments to consumers, ensuring that consumers are fully informed about the nature of the changes, the benefits, and how it aligns with efforts to improve service delivery and infrastructure,” it added.
The commission referenced its recent Memorandum of Understanding (MoU) with NCC, which, it said, provided a unified framework to oversee the implementation of the tariff adjustment in a manner that meets the needs of consumers.
It said the partnership ensures that the increase does not become a justification for exploitative practices, but an opportunity to foster fairness, transparency, and accountability in the telecommunications sector.
“As Nigeria embraces rapid technological advancements and increasing reliance on digital connectivity, it is imperative that the benefits of a thriving telecommunications ecosystem extend to all stakeholders, particularly consumers,” it added.
The FCCPC assured Nigerians that, together with the NCC, it will continue to pursue measures that uphold these objectives. “We are committed to closely monitoring the impact of the tariff adjustments to ensure compliance with established regulatory standards.”
It also reminded telecom operators that the FCCPC is actively working with NCC to address concerns raised by consumers during the transition period and beyond, and encouraged consumers to freely report any unfair practices or concerns through its official channels to ensure effective resolution.
Telecom
ATICEN Commends NLC for Suspending Strike over Telecoms Tariff Hike

Comrade Adede John Williams, president of the Association of Telecommunications, Information Technology, Cable Satellite Network Operators and Allied Services Employers’of Nigeria (ATICEN), has commended the Nigeria Labour Congress (NLC) for suspending the planned strike over tariff hike by Nigerian Communications Commission (NCC) for the Nigeria telecommunications operators.

Joe Ajaero, president, NLC,
He called on members and the general assembly of the Nigeria Labour Congress, telecoms subscribers, stakeholders, and all interested parties to see the need to accept the reality of things as they unfold.
He emphasised that rising inflation, energy costs, operational costs, and currency devaluation challenges faced in the country were the key reasons for the recent tariff hike, adding that the costs of importing telecommunications equipment, the maintenance support system, and unreliable electricity supply had affected the profits supposedly accrued to telecoms operators.
He, therefore, urged the telecommunications subscribers and Nigerians to always have the interests of the services of telecommunications operators at heart for the industry’s sustainability, as the industry regulator is always championing the consumer’s protection rights.
“So, it is important to know that the recent increase in telecoms tariff was approved according to its regulatory power under Section 108 of the Nigerian Communications Act, 2003 (NCA) to regulate and approve tariff rates and charges for telecommunications operators operating in Nigeria,” he said.
Williams equally acknowledged Dr. Bosun Tijani, minister, Communications, Innovation and Digital Economy, and Dr. Aminu Maina, EVC/CEO, Nigerian Communications Commission (NCC), for taking a proactive step in managing the NLC’s planned strike.
Telecom
Airtel Nigeria’s Communications Director Champions Workforce Transformation at PAU Career Fair

Femi Adeniran, the Director of Corporate Communications and CSR Airtel Nigeria, has called for a human centric approach to workforce transformation in the face of rapid technological advancements.
Mr. Adeniran made this statement during a panel discussion titled ‘Building a Workforce for the New Era: Talent, Technology, and Transformation’ at the 2025 Career Fair, hosted by Pan-Atlantic University on Wednesday, February 5, 2025, at the University main campus.
He stressed the importance of organizations prioritizing clear corporate communication, continuous learning, and reverse mentoring to foster a resilient, future ready workforce, highlighting how crucial corporate communication is in enhancing workforce agility and driving innovation.
“Organizations that master transparent and engaging communication are better positioned to integrate digital tools seamlessly while maintaining a strong human connection. It’s not just about technology; it’s about empowering people through effective engagement, and purpose-driven messaging.” He said.
Mr. Adeniran also urged organizations to invest in upskilling and reskilling their workforce, advocating for a proactive approach to talent development that ensures employees remain relevant amid industry shifts.
He highlighted Airtel Nigeria’s commitment to nurturing talent through initiatives such as the “Open Talent Economy” an ambitious initiative aimed at preparing undergraduates for the evolving demands of the modern workforce.
The panel discussion brought together leading industry experts, including Olabisi Omoregie (Head, Corporate Services, Fast Credit Ltd) and Abike Wesey (General Manager, HR & Admin, Mutual Benefits Assurance).
Moderated by Dr. Ruth Karachi Benson Oji, the discussion delved into the impact of artificial intelligence, automation, and digital transformation on employment. Panelists emphasized that while technology is reshaping job functions, human adaptability, emotional intelligence, and strategic foresight are still crucial.
The career fair reaffirms Pan-Atlantic University’s commitment to fostering meaningful engagements that bridge the gap between academia and industry. The institution remains dedicated to empowering students and professionals with the insights needed to excel in the evolving job market.
Telecom
MTN mPulse Inspires Excellence at Glorious Covenant School in Rivers State

MTN Nigeria’s mPulse team recently visited Glorious Covenant School in Rivers State to celebrate the remarkable achievement of Ikenna Ikechukwu, the 2024 MTN mPulse Spelling Bee champion.
The event, held on January 22, 2025, was not just a recognition of Ikenna’s hard work but a call to students everywhere to aim higher and reach for greatness.
The event highlighted the transformative power of education and innovation. At the 2024 Spelling Bee Grand Finale in November in Lagos, Ikenna emerged the Spelling Bee champion title, and was awarded ₦5 million scholarship, a laptop, a smartphone, and an mPulse goody bag.
His win also extended to his school, which received 10 laptops and 10 MTN 5G routers, underscoring MTN’s commitment to enhancing digital education and closing the digital divide.
“This competition isn’t just about spelling words; it’s about unlocking the potential of young Nigerians and inspiring them to achieve greatness,” said Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria. “We hope to see more students step into the spotlight like Ikenna.”
For the students and teachers at Glorious Covenant School, the visit was more than a celebration—it was a challenge to dream big.
Many of the students shared aspirations of participating in future editions of the Spelling Bee, encouraged by Ikenna’s inspiring story. “Winning this competition has changed my life,” said Ikenna. “I hope my journey motivates other students to work hard and believe in their potential.”
By visiting Glorious Covenant School, MTN not only celebrated Ikenna’s success but also reinforced its commitment to empowering the next generation of leaders and innovators. Through initiatives like the mPulse Spelling Bee, MTN continues to inspire Nigerian youth to pursue excellence and achieve their dreams.
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