Telecom
FeedbackHall to Integrate Producers with Consumers Feedback

FeedbackHall Limited a customer feedback service platform that enables consumers and producers give and receives feedback on goods and services has called for effective regulation of manufacturing industry to ensure that claims made by companies regarding the degrees of sustainability of their products and services are correct.
Prof. Pat Utomi, chairman, FeedbackHall Limited made this call on Monday during a press conference to Mark the 2020 World Consumer Rights Day (WCRD) held at the Center for Values and Leadership, Victoria Island Lagos
Speaking on the theme for this year’s celebration, “The Sustainable Consumer,” Prof. Utomi noted that companies need to change their production models to offer products that are truly sustainable so that consumers can have sustainable options.
He revealed that the era of unwholesome practices by these companies should be effectively regulated to ensure that their claims regarding the degrees of sustainability of their products and services are correct.
According to him,”For consumers to consume sustainably, companies and the organisations that regulate them have important roles to play.
“Since consumers cannot produce most of what they use, companies need to change their production models to offer products that are truly sustainable so that consumers can have sustainable options.
“In addition, companies need to stop producing greenwashed products. Some companies claim that their products are organic or natural when they are not.
“Some companies claim that the raw materials and production processes are environmentally friendly when they are not.
“These unethical business practices are used to deceive responsible consumers into believing that their products are environmentally friendly and win their patronage. According to a report by TerraChoice Environmental Marketing, 98% of green-labelled products are actually greenwashed.
He called for more careful regulation of manufacturers and service providers, to ensure that, not just final products, but also the production processes are sustainable.
“Regulators need to ensure that, not just final products, but also the production processes are sustainable.
“They need to ensure that claims made by companies regarding the degrees of the sustainability of the products and services they offer are correct.
“Regulation of manufacturing industry and products imported into our country is an important function that needs to be reinforced in Nigeria.
“Given our level of development and geographic location, our vulnerability to climate change risks are high, therefore, prevention is not only better but also more feasible than cure”.
Prof. Utomi further explained that consumers have an important responsibility – to consume sustainably and also demand for and patronise products and services that preserve the environment.
He said, “World Consumer Rights Day is unique as it exposes the fact that, beyond rights, consumers have an important responsibility – to consume sustainably.
“Sustainable consumption requires consumers to demand for and patronise products and services that preserve the environment.
“It also requires them to use these products in ways that minimize their impact on the environment.
“Such ways include limiting waste that is, doing more with less; limiting pollution, reusing what is reusable and disposing the rest responsibly.
“Sustainable consumption is important to ensure that resources are available not only for the present generation but also for future generations”.
Dr. Chiugo Kanu, founder, FeedbackHall, speaking at the press conference said that they will continue to provide consumer intelligence required to formulate and implement important strategies and policies by connecting consumers and companies through a constructive feedback system as well as research.
She noted that their aim this year is to provide support for people and companies who are genuinely interested in promoting sustainable production and consumption with a comprehensive, nation-wide consumer research on sustainable consumption.
In a bid to serve consumers better, FeedbackHall last year, launched its annual Nigeria Digital Consumer Survey (NDCS) as part of activities to mark the 2019 World Consumer Rights Day.
NDCS was launched to aid provision of actionable insights for consumers, companies and regulators.
Telecom
NCC Orders Telcos Inform Subscribers of Data Breach within 48 Hours

Nigerian Communications Commission (NCC) has directed telecom operators in the country to notify affected customers of any data breach within 48 hours ( that is two day) of detecting such unauthorised infringement.

This directive was contained in the revised Internet Code of Practice 2026 by the NCC, on Friday.
The document seeks to define the rights and obligations of telecom operators in handing the rights of internet users to an open internet.
In the move to protect customer information, Mobile Network Operators (MNOs) and Internet Service Providers (ISPs) are to take necessary measures to protect customers’ data from unauthorised use, disclosure, access or breach.
Telecom operators must now notify affected customers within 48 hours of detecting a compromise through text message, email or any other effective means. As contained in Chapter 3.4 of the regulation titled “Data Breach Notifications,”
The telecoms companies are also directed to notify the NCC of such a breach not later than 48 hours after determining such a breach.
“Where full details of the breach are not immediately available, the provider shall issue a preliminary notification within the same period and furnish a comprehensive update within Fourteen (14) days thereafter, or within such extended period as the Commission may approve,” part of the section reads.
The guidelines, according to NCC, are in tandem with the provisions contained in the Nigerian Data Protection Act 2023 and Part VI of Schedule 1 of the Consumer Code of Practice Regulations 2024.
The regulation also joins other agencies’ policies, ensuring protection. Agencies such as the Nigeria Data Protection Commission (NDPC) and the Federal Competition and Consumer Protection Commission (FCCPC) protect consumers against misuse of personal data, identity theft, financial loss, and reputation damage.
The review comes at a time when privacy becomes core amid frequent breaches and illegal harvest of data such as biometric, national IDs, financial information, traffic and usage, and others.
Regulations are necessary for the proper handling, consent, and regulatory compliance regarding sensitive data, ensuring it is only processed for legitimate purposes.
Under Chapter 3.5, the Internet Code of Practice 2026 addressed the handling of harvesting of transactional data by notifying and getting approval from the NCC of any usage by a third party. It noted that the NCC approval will be defined by a review and assessment of such access and “its potential effects on national considerations, consumer information and personal data.”
Telecom
Globacom Promotes Valentine Gifting with Huge Discounts on Smartphones

Globacom has announced a Valentine Smartphone promotion, which provides incredible savings on a variety of high-end smartphones from top manufacturers including Tecno, Samsung, and Infinix.

Starting on February 9, the promotion provides substantial price reductions on a number of Samsung models, including the Galaxy Z Fold 7, Galaxy A07, Galaxy A56 5G, Galaxy A36 5G, and Galaxy A26 5G. Customers who buy any of the phones will also receive a complimentary travel pouch and charger, as well as up to 18GB of extra data for six months, only available on the Glo network.
Along with other Infinix models, Tecno devices are also offered at attractive discounts, giving customers a large range of smartphones to fit a variety of tastes and price ranges.
The goal of the Glo Valentine promotion is to provide customers with the best possible deals on carefully chosen smartphones that are renowned for their cutting-edge technology, stylish designs, and dependable performance. The offer, which includes alternatives to suit a range of budgets and lifestyles, reaffirms Globacom’s dedication to customer happiness, digital adoption, greater data usage, and client centricity.
The company revealed that the promotion aligned with customers’ expectations during celebratory seasons, when demand is highest for quality smartphones at affordable prices. The company added that its partnership with trusted global and regional brands such as Samsung, Infinix, and Tecno ensures that customers enjoy premium features without compromising on value.
“The Valentine season is about connection, and what better way to stay connected than with a smartphone that fits your needs and aspirations,” the company stated. “This promo gives our customers the chance to get their dream smartphones at some of the best prices of the year, along with generous data bonuses to keep them connected,” the company disclosed.
Customers are encouraged to visit Gloworld outlets nationwide to take advantage of the Valentine Smartphone Promo while stocks last.
Telecom
GBB Expands Broadband to 13 Underserved Communities In 2025

Galaxy Backbone Limited (GBB) has recorded a significant milestone in Nigeria’s digital transformation journey by advancing broadband connectivity to 13 underserved institutions and communities nationwide in 2025, reinforcing its position as the nation’s digital backbone and a trusted partner in national development.

Guided by its mandate to enable a digitally inclusive Nigeria, GBB deliberately extended connectivity to locations within reach of its infrastructure footprint, particularly institutions with strong potential for productive use but limited readiness for immediate commercial engagement. Through this effort, the organisation continues to unlock opportunity, stimulate innovation, and support sustainable growth across critical sectors of the economy.
The expansion reached three Federal Universities, two Local Government Areas, and eight Federal Secretariats, strengthening digital capabilities in education and public administration while enhancing service delivery across the country.
GBB also extended reliable broadband connectivity to strategic and cultural landmarks such as the Nnamdi Azikiwe International Airport, Abuja, underscoring its commitment to supporting national infrastructure that drives economic activity, mobility, and global connectivity.
These deployments highlight Galaxy Backbone’s resolve to bridge the digital divide and empower institutions that shape Nigeria’s future. They demonstrate the measurable national impact of GBB’s infrastructure investments and reflect the tangible progress of the Integrated Digital Transformation Strategy (IDTS), further solidifying the organisation’s role as the platform upon which government institutions and communities can confidently build their digital future.
More importantly, the milestone illustrates that GBB’s work extends beyond technology by enabling education, improving governance, supporting economic participation, and connecting citizens to opportunity.
The initiative aligns with the Federal Government’s broadband penetration objectives and complements national programmes such as Project 774 – Universities’ Hostel Connectivity, ensuring coordinated, scalable, and sustainable impact across the country. Commenting on the achievement, Galaxy Backbone noted that every new connection brings Nigeria closer to a more inclusive digital economy while reinforcing the infrastructure required for innovation and national competitiveness.
As implementation continues, GBB remains committed to expanding access, pushing boundaries, and delivering on the promise of a fully digital nation, with further updates expected as additional phases of the deployment progress.
Galaxy Backbone Limited is the Federal Government’s digital infrastructure and shared services provider, dedicated to delivering secure, reliable, and scalable ICT solutions that support efficient governance, innovation, and sustainable national development.
E-Financial2 days agoNAICOM Targets Resilient, Global Competition Market in Insurance Sector Consolidation
News2 days agoNITDA Explores Partnership with Trust Stamp on Digital Trust and Innovation
Telecom2 days agoNCC Orders Telcos Inform Subscribers of Data Breach within 48 Hours
E-Financial2 days agoIGP Designates Banks National Security Asset, Orders Crackdown on Cyber Frauds
E-Financial2 days agoRashidat Adebisi Unveils Strategic Roadmap for Nigeria’s Insurance Sector under NIIRA 2025
General News2 days agoCybersecurity Firm Warns Against Gift Card Scams @ Saint Valentine’s Day
Telecom2 days agoGlobacom Promotes Valentine Gifting with Huge Discounts on Smartphones
Telecom2 days agoGBB Expands Broadband to 13 Underserved Communities In 2025


















