Telecom
FeedbackHall to Integrate Producers with Consumers Feedback

FeedbackHall Limited a customer feedback service platform that enables consumers and producers give and receives feedback on goods and services has called for effective regulation of manufacturing industry to ensure that claims made by companies regarding the degrees of sustainability of their products and services are correct.
Prof. Pat Utomi, chairman, FeedbackHall Limited made this call on Monday during a press conference to Mark the 2020 World Consumer Rights Day (WCRD) held at the Center for Values and Leadership, Victoria Island Lagos
Speaking on the theme for this year’s celebration, “The Sustainable Consumer,” Prof. Utomi noted that companies need to change their production models to offer products that are truly sustainable so that consumers can have sustainable options.
He revealed that the era of unwholesome practices by these companies should be effectively regulated to ensure that their claims regarding the degrees of sustainability of their products and services are correct.
According to him,”For consumers to consume sustainably, companies and the organisations that regulate them have important roles to play.
“Since consumers cannot produce most of what they use, companies need to change their production models to offer products that are truly sustainable so that consumers can have sustainable options.
“In addition, companies need to stop producing greenwashed products. Some companies claim that their products are organic or natural when they are not.
“Some companies claim that the raw materials and production processes are environmentally friendly when they are not.
“These unethical business practices are used to deceive responsible consumers into believing that their products are environmentally friendly and win their patronage. According to a report by TerraChoice Environmental Marketing, 98% of green-labelled products are actually greenwashed.
He called for more careful regulation of manufacturers and service providers, to ensure that, not just final products, but also the production processes are sustainable.
“Regulators need to ensure that, not just final products, but also the production processes are sustainable.
“They need to ensure that claims made by companies regarding the degrees of the sustainability of the products and services they offer are correct.
“Regulation of manufacturing industry and products imported into our country is an important function that needs to be reinforced in Nigeria.
“Given our level of development and geographic location, our vulnerability to climate change risks are high, therefore, prevention is not only better but also more feasible than cure”.
Prof. Utomi further explained that consumers have an important responsibility – to consume sustainably and also demand for and patronise products and services that preserve the environment.
He said, “World Consumer Rights Day is unique as it exposes the fact that, beyond rights, consumers have an important responsibility – to consume sustainably.
“Sustainable consumption requires consumers to demand for and patronise products and services that preserve the environment.
“It also requires them to use these products in ways that minimize their impact on the environment.
“Such ways include limiting waste that is, doing more with less; limiting pollution, reusing what is reusable and disposing the rest responsibly.
“Sustainable consumption is important to ensure that resources are available not only for the present generation but also for future generations”.
Dr. Chiugo Kanu, founder, FeedbackHall, speaking at the press conference said that they will continue to provide consumer intelligence required to formulate and implement important strategies and policies by connecting consumers and companies through a constructive feedback system as well as research.
She noted that their aim this year is to provide support for people and companies who are genuinely interested in promoting sustainable production and consumption with a comprehensive, nation-wide consumer research on sustainable consumption.
In a bid to serve consumers better, FeedbackHall last year, launched its annual Nigeria Digital Consumer Survey (NDCS) as part of activities to mark the 2019 World Consumer Rights Day.
NDCS was launched to aid provision of actionable insights for consumers, companies and regulators.
Telecom
Aba to Host MTN’s “The Gathering” with Pitchathon Offering ₦5 Million Prize Pool for Emerging Startup Founders

MTN’s Youth cultural and lifestyle event “The Gathering” will hold in Aba at the Prime Event Centre from June 14 to 15, 2026, with a high-stakes Pitchathon designed to spotlight and reward the most promising early-stage founders in the city, offering a total prize pool of ₦5 million.

The competition will award ₦2.5 million to the winning startup, ₦1.5 million to the first runner-up, and ₦1 million to third place, giving young entrepreneurs not just funding, but a direct platform to validate their ideas in front of investors, consumers, and industry stakeholders.
The Aba Pitchathon follows a highly successful Lagos edition of The Gathering on 100, which took place at the National Stadium, Surulere, from April 22 to 26, where eight startups collectively received ₦45 million in seed funding after pitching solutions across fintech, healthtech, agritech, edtech, and creative technology.
At the Lagos edition, Hurpham Africa emerged as the overall winner with ₦15 million in funding support, followed by Coconoto Ltd with ₦10 million and Rava Send with ₦5 million. Five other startups – URI Social, Dulces Jams, Kindly Book, Africa Medical Marketplace, and MyFund – each received ₦3 million, alongside visibility and MTN business ecosystem support.
Organisers say the goal is to deepen access to opportunity across Nigeria by taking The Gathering on 100 beyond Lagos into high-potential commercial hubs like Aba, where entrepreneurship continues to thrive.
Registration is now open via The Gathering’s official website. Entrepreneurs, builders, and early-stage founders in Aba and surrounding cities are encouraged to apply for a chance to pitch live at the event.
Telecom
Meta Unveils AI-Powered Business Agent to Support Customer Engagement

Meta has unveiled a new artificial intelligence-powered tool, Meta Business Agent, designed to help businesses automate customer interactions, boost sales and improve operational efficiency across its messaging platforms.

Meta
The announcement was made at the Conversations 2026 event in London, where the technology company introduced the platform as part of its efforts to expand AI-driven business solutions.
According to Meta, the Business Agent will enable businesses to provide round-the-clock customer support on WhatsApp, Messenger and Instagram, helping them respond to inquiries, recommend products, book appointments and manage sales conversations.
The company said more than one million businesses are already using AI-powered business agents on WhatsApp and Messenger to engage customers.
Meta noted that with over one billion people connecting with businesses daily across its platforms, the new tool would help organisations deliver more personalised and relevant customer experiences.
The company explained that businesses could set up the Business Agent within minutes or integrate it into existing enterprise systems.
Features of the AI assistant include answering business-specific questions, making product recommendations from company catalogues, qualifying sales leads, booking appointments and facilitating transactions.
The platform also allows businesses to determine when human agents should take over conversations requiring additional support.
Meta disclosed that the Business Agent would now be expanded globally to businesses of all sizes and integrated into Instagram, where many companies also engage with customers.
The company said access to the tool would initially be free, while paid subscription plans tailored to different business categories would be introduced in the coming months.
In addition to customer engagement functions, Meta said the Business Agent could serve as an operational assistant by providing business owners with daily briefings, summaries of customer interactions and insights from conversations conducted overnight.
The technology firm added that future updates would enable the platform to perform more advanced functions, including market research, product insight generation, calendar management and competitive intelligence analysis.
Meta also announced the launch of the Meta Business Agent Platform, a new infrastructure designed to help businesses build, customise and deploy AI agents at scale.
The platform supports integration with hundreds of business systems, including e-commerce and customer service tools, allowing AI agents to perform tasks on behalf of organisations.
According to Meta, the platform offers enterprise-grade controls, governance mechanisms and measurement tools to ensure businesses can manage customer interactions securely and effectively.
The company said the initiative reflects its commitment to helping businesses leverage artificial intelligence to improve customer service, increase productivity and drive growth in an increasingly digital economy.
Telecom
Digital Encode Calls for Immediate Action as Cyber Threats Escalate Nationwide

Digital Encode Limited, a leading information security and governance, risk, and compliance (GRC) advisory firm, has issued an urgent cybersecurity advisory following a surge in security breaches affecting financial institutions, government agencies, fintechs, and other organizations across Nigeria.

Digital Encode
Cyber threat actors have recently exposed data purportedly from both private and public institutions in Nigeria, underscoring the growing need for stronger cybersecurity frameworks, proactive threat monitoring, and coordinated incident response measures.
But Digital Encode’s advisory highlights a troubling pattern: most recent cyber incidents are not driven by sophisticated zero-day exploits, but by preventable weaknesses in basic security configurations, credential management, and operational controls.
According to the advisory signed by Professor Obadare Adewale Peter, Chief Visionary Officer of Digital Encode Limited, attackers are increasingly exploiting misconfigured systems and publicly exposed assets, such as unsecured databases, open cloud storage buckets, leaked API keys, and critical servers exposed to the internet, many of which are easily discoverable through open repositories, cloud indexing tools, and even dark web marketplaces.
The advisory outlines critical areas of concern, including publicly accessible cloud storage exposing sensitive customer and operational data; hardcoded secrets in web and mobile applications, including API keys and tokens; leaked credentials in repositories and deployment artifacts; weak internal access controls and over-reliance on single authentication layers; exposure of administrative endpoints, API documentation, and development environments in production; uncontrolled use of Third-Party Hosting platforms such as Vercel, Netlify, and Render; poor token lifecycle management and weak authentication, inadequate vendor risk management and monitoring controls
Digital Encode noted that these vulnerabilities are widespread across organizations, particularly in financial institutions, payment service providers, Fintech companies and public sector platforms, where similar exposure patterns continue to recur.
Not a Technology Problem, But an Execution Gap
“Organizations affected in recent breaches were not compromised due to highly advanced attacks, but due to lapses in enforcing existing security controls, like, ensuring that no cloud resources linked to organizations whether AWS S3, Azure Blob, Google Cloud Storage, or Firebase allow anonymous access, Verify that no cloud credentials or API tokens are exposed in public or private repositories, container registries or deployed applications, and all external and internal APIs must enforce authentication and authorization controls at all times” Prof. Obadare stated.
The advisory stresses that most of these risks can be mitigated with readily available tools and best practices, underscoring a critical gap between security policy and implementation.
Urgent Actions Recommended
Digital Encode has called on organizations to act immediately by conducting a comprehensive audit of all internet-facing assets, including third-party systems; revoking and rotating all exposed or potentially compromised credentials including passwords, API keys, and access tokens; reviewing historical logs to assess the extent of any prior exploitation; engaging vendors to address third-party security exposures; fixing identified misconfigurations and validating remediation efforts; strengthening monitoring, logging, and threat detection systems; and documenting remediation steps and residual risks for governance and compliance.
The firm also emphasized the need for improved visibility into shadow IT and unauthorized deployments tied to employees’ accounts, which increasingly serve as entry points for attackers.
Call for Proactive Security Posture
Digital Encode reiterated its commitment to supporting organizations through enterprise-wide security assessments and independent validation of implemented controls.
“We strongly advise that this advisory be actioned without delay,” Prof Obadare warned, adding that proactive security hygiene, not reactive response, will determine resilience in Nigeria’s evolving threat landscape.
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