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FirstBank’s ₦1 Trillion Digital Lending Milestone: A New Era of Inclusive Finance

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For decades, Nigeria’s credit system posed significant challenges for small businesses and low-income earners, who often struggled to qualify for loans. Traditional banks demanded collaterals, guarantors, and endless paperwork, effectively shutting out a large portion of the population working in the informal economy.

FirstBank’s digital lending model flipped the script. With the launch of its digital lending model, the bank eliminated collateral requirements and slashed approval times from weeks to under five minutes. Loans now flow through multiple channels including *894# (the Bank’s USSD service), FirstMobile, LitApp, and the FirstMonie agent network, reaching market traders, civil servants, rural farmers and everyday individuals.

When FirstBank disbursed its first instant digital loan in August 2019, the transaction seemed like a bold experiment in tech-driven finance. Today, just six years later, the 131-year-old financial institution has announced cumulative disbursements of over N1 trillion in digital loans, a milestone that redefines the scale of retail digital lending in Nigeria’s financial services industry. This achievement reflects a deep shift in the way and manner Nigerians (salary earners, small and medium scale entrepreneurs, and the financially excluded) access loans. Credit, once a privilege for the wealthy or formally employed, is now a tap away for millions of Nigerians. FirstBank is helping people to grow their businesses, seize opportunities, and stay afloat in challenging times.

The numbers tell a compelling story: over 1.5 million unique borrowers have accessed loans through FirstBank’s digital platforms. For a banking system historically constrained by bureaucracy, and rigid risk models, the existence of collateral-free, instant digital loans comes as a relief. FirstBank has tapped into an unmet demand that traditional lending channels have struggled to capture. Its digital lending ecosystem, designed with Artificial Intelligence and Machine Learning, is tailored to assess high-risk segments that conventional credit scoring often overlooks.

In Nigeria, where over 40 percent of the adult population are still underbanked or completely unbanked, FirstBank is reshaping what inclusion looks like. The issue is not that Nigerians lack ambition or the ability to repay loans; it is that traditional banking systems have long struggled to assess their creditworthiness. Legacy models simply could not capture the financial realities of people outside the formal economy.

FirstBank is rewriting that narrative. Through a range of digital loan products (FirstAdvance for salary earners, FirstCredit for individuals without formal employment, and Agent Credit for micro-businesses operating within the FirstMonie Agent network), the bank is showing how financial inclusion can be scaled with smart, data-driven tools. These products are tailored to meet people where they are, using technology to bridge gaps that paperwork once made impassable.

FirstBank’s digital lending strategy deeply aligns with Nigeria’s broader financial inclusion goals. The 2023 EFInA Survey Report on Access to Financial Services in Nigeria (A2F) shows that 64 percent of the Nigerian population is now formally included in the financial system. Much of this progress is thanks to the increased adoption of mobile money and digital financial services, which are making banking accessible even in the most remote corners of the country.

The implications for micro, small, and medium enterprises (MSMEs) are profound. According to the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN), MSMEs contribute nearly 50 percent to the country’s GDP and employ over 80 percent of the labour force, yet access to formal credit remains one of their greatest constraints. Through Agent Credit, FirstBank empowers small traders, artisans, and shopkeepers, many in areas far from any bank branch, with quick, affordable capital. This redistribution of financial access fosters economic participation and resilience at the grassroots.

The significance of this model extends beyond Nigeria. Across Africa, where an estimated 350 million adults lack access to formal financial services, FirstBank’s model offers a blueprint. African banks can leverage existing mobile adoption, behavioural data, and agent networks to build credit ecosystems suited to local realities, utilising digital lending as a bridge between exclusion and empowerment. It is proof that banks can be more than just gatekeepers; they can be catalysts for inclusive growth.

Industry analysts see FirstBank’s digital lending milestone as part of a broader evolution in Nigeria’s digital economy. In the past decade, the proliferation of mobile banking and agent banking has pushed the boundaries of accessibility. Yet, access to credit has remained a stubborn bottleneck. While savings and payment platforms grew quickly, lending stayed cautious. Banks were held back by the risk of defaults, weak identification systems, and limited credit histories. FirstBank is showing how that equation can be changed. By using data aggregation, alternative credit scoring models, and digital channels, the bank is unlocking new ways to assess risk and extend credit more confidently.

However, scaling digital credit also raises questions about sustainability and customer protection. In Kenya, for example, the rapid growth of digital loans over the past decade led to concerns about over-indebtedness, data privacy, and predatory lending practices by unregulated operators. Nigeria’s regulatory environment will need to balance innovation with safeguards, ensuring that customers are included and protected. FirstBank is ahead on this, leveraging AI not only for loan approvals but also for proactive risk management, ensuring defaults are minimised and repayment behaviour is nurtured responsibly.

Another dimension is the competitive landscape. Many fintech lenders have built reputations on offering fast, collateral-free loans. Yet, their model has often been characterised by exploitative interest rates and coercive repayment tactics, and regulatory headwinds. FirstBank, with its balance sheet strength, established reputation, and nationwide presence, has a competitive edge in blending the agility and flexibility of fintech with the resilience of traditional. With over N1 trillion digital loans successfully processed, the bank demonstrates the ability to serve Nigerians with speed while providing a level of institutional trust many customers still value.

The milestone also reflects a cultural shift in how Nigerians relate to their banks. For decades, traditional banks were perceived as conservative institutions, more interested in corporate customers than on individuals struggling with school fees, rent, or working capital for their shops. By embedding loan access into its digital channels and the FirstMonie Agent network, FirstBank has repositioned itself as a partner in everyday life. Whether customers use smartphones or basic feature phones, they now have equal access to credit and are no longer sidelined by technology gaps or administrative hurdles.

From an economic perspective, the ripple effects of FirstBank’s digital lending ecosystem are far-reaching. Beyond consumption smoothing for households, instant digital loans catalyse economic activity in local markets. Traders can restock quickly, farmers can purchase farm inputs when they are needed, and artisans are able to meet unexpected orders. When aggregated, these micro-impacts contribute to broader productivity and growth, helping to stabilise the informal economy that forms the lifeblood of local commerce.

As FirstBank marks this landmark achievement, it also confronts the responsibility that comes with scale. Digital lending at this magnitude is not merely a product line; it is a public utility shaping how millions experience financial security. Sustaining this momentum will require continuous innovation and a firm focus on customer empowerment, values that are deeply ingrained in the bank’s DNA.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

FCT-IRS Unveils New Digital Platform, Taxporta

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Federal Capital Territory Internal Revenue Service (FCT-IRS) has launched Taxporta, a new digital tax management platform to simplify tax administration and enhance compliance.

Mr Michael Ango, executive chairman FCT- IRS, at a stakeholders’ engagement with MDAs at the National Assembly Library Trust Fund Complex, Abuja, on the implementation of Nigeria’s 2025 tax reforms to ensure voluntary compliance, reiterated the commitment of the Service to make filing of taxes easier for all taxpayers, Ministries, Department and Agencies (MDAs).

Ango described the new portal as an upgrade of the agency’s existing digital infrastructure to provide taxpayers with faster, safer and more efficient services.

He said the initiative is an end-to-end self-service platform through which taxpayers can register, file returns, calculate taxes, and generate receipts without third-party assistance.

He added that Taxporta is also designed to enable taxpayers complete virtually all tax-related transactions without visiting FCT-IRS offices.

“All the allowances provided under the law have been imputed into the system. Essentially, you are only going to have to put in your income, all of the rest of the work, things like tax clearance, payments of taxes, and all will be done on the portal,” Ango said.

He expressed confidence that the new platform would strengthen revenue collection and help the Service exceed its annual revenue targets, which is to generate the maximum tax.

On enforcement, he assured that the Service would continue to prioritize voluntary compliance over sanctions.

He further explained that collaboration with MDAs for revenue generation is key for the FCT-IRS, which occupies a unique position as both a Federal Government agency and an agency of the Federal Capital Territory Administration.

He said the stakeholder engagement was organized to ensure a seamless transition from the previous platform to the upgraded system while strengthening partnerships with government institutions, adding improved tax compliance would support the ongoing transformation of Abuja through increased funding for infrastructure and public services.

Ango stated that the FCT, as an institution, was funded, apart from the IGR, by one percent of the allocation to the federal government, with Value Added Tax and service accounting for the bulk of its revenue.

In his remarks, Executive Secretary of the National Assembly Library Trust Fund, Hon. Henry Nwauna, described the engagement as a strategic initiative aimed at strengthening collaboration between government institutions and tax authorities.


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E-Financial

GBB Engages Banks, Fintechs on Digital Trust, Regulatory Compliance

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Galaxy Backbone (GBB) has engaged banks, fintech firms and other technology stakeholders in fresh discussions on strengthening digital trust, regulatory compliance and secure digital infrastructure in Nigeria’s financial sector.

The engagement took place during the organisation’s second-quarter webinar, which brought together Chief Information Officers (CIOs) and industry leaders to examine strategies for building resilient digital infrastructure as financial services become increasingly technology-driven.

The webinar, themed “Building Digital Trust in Nigeria’s Financial Sector: Navigating Regulatory Compliance and Infrastructure Performance,” comes amid the Central Bank of Nigeria’s (CBN) directive requiring banks, fintech companies, mobile money operators and other payment service providers to store payment transaction data generated within the country on local servers.

The CBN had said the policy is aimed at strengthening regulatory oversight, improving transparency, reducing concentration risks and ensuring that critical payment data remains within Nigeria’s jurisdiction.

Opening the webinar, GBB’s Executive Director, Finance, Ibrahim Sani, said the rapid transformation of the country’s financial services industry had made trusted digital infrastructure indispensable to the delivery of secure, reliable and future-ready financial services.

He noted that Galaxy Backbone already provides digital infrastructure supporting both public and private sector organisations, including several financial institutions that rely on its secure connectivity, cloud computing and data centre services.

According to him, “Galaxy Backbone continues to provide the digital backbone that supports both public and private sector institutions. We remain well positioned to support the industry’s compliance journey by delivering resilient infrastructure that meets evolving regulatory and business requirements.”

Also speaking, the Executive Director, Digital Exploration and Technical Services, Olumbe Akinkugbe, stressed that compliance with CBN directives and other regulatory frameworks was essential to strengthening transparency, accountability, consumer confidence and the security of financial data in an increasingly digital economy.

He maintained that regulatory compliance had become a key pillar in safeguarding Nigeria’s financial ecosystem as digital transactions continue to expand.

The webinar also featured a presentation by GBB’s Head of Automation and Integration, Thomas Oghenebhumhe, who showcased the organisation’s sovereign cloud platform and highlighted the importance of secure cloud adoption across the financial services industry.

He explained that resilient cloud infrastructure enables financial institutions to innovate more rapidly, improve operational efficiency, safeguard sensitive information and comply with evolving regulatory standards.

His presentation was followed by an interactive session during which participants sought practical insights on cloud migration, data sovereignty and regulatory compliance.

Head of Data Centre Operations, Samuel Olusola Oyeleke, later highlighted Galaxy Backbone’s globally certified Tier III and Tier IV data centre infrastructure, describing it as resilient enough to guarantee uninterrupted digital services, disaster recovery and business continuity for mission-critical financial operations.

Closing the webinar, Executive Director, Customer Centricity and Marketing, Olusegun Olulade, said building digital trust required sustained collaboration among regulators, technology providers and financial institutions.

“As Nigeria’s financial ecosystem becomes increasingly digital, organisations must invest in infrastructure that not only meets regulatory requirements but also guarantees resilience, security, business continuity and customer confidence,” he said.

Olulade reaffirmed Galaxy Backbone’s commitment to supporting the financial services industry with secure, resilient and globally aligned digital infrastructure that enables institutions to innovate with confidence while maintaining compliance with changing regulatory standards.

The organisation said its Uptime-certified data centres, Payment Card Industry Data Security Standard (PCI DSS) certification, sovereign cloud platform and nationwide fibre-optic network provide trusted platforms for secure data hosting, payment security, regulatory compliance, business continuity and disaster recovery.

According to GBB, the infrastructure also supports Nigeria’s growing data sovereignty agenda by ensuring that critical financial data is securely hosted, readily accessible and remains within the country’s jurisdiction in line with regulatory expectations.

With more than two decades of delivering shared ICT infrastructure and digital services, Galaxy Backbone said it has continued to support digital transformation across both the public and private sectors through secure connectivity, cloud services, cybersecurity, managed ICT services and enterprise-grade data centre solutions.


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After 12 Years at the Helm, Tony Elumelu Bows Out of UBA

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United Bank for Africa (UBA) Plc has announced that its Group Chairman, Mr Tony O. Elumelu, will retire from the Board of Directors on Aug. 21, 2026, upon completing the 12-year tenure limit for non-executive directors prescribed by the Central Bank of Nigeria (CBN).

After 12 Years at the Helm, Tony Elumelu Bows Out of UBA

The bank disclosed this in a statement issued following a meeting of its Board of Directors held on July 6.

According to the statement, the board accepted Elumelu’s retirement and elected Mr Emmanuel N. Nnorom, a Non-Executive Director of the bank, as his successor with effect from Aug. 21, 2026.

The board expressed appreciation to Elumelu for what it described as his visionary leadership and immense contributions to the growth and institutional development of the UBA Group.

It noted that under his leadership, UBA expanded into a leading pan-African financial institution with operations in 20 African countries and four global financial centres, serving more than 50 million customers.

The board described Elumelu’s tenure as a defining period in the bank’s history.

Nnorom, who will assume office as chairman upon Elumelu’s retirement, is a chartered accountant with more than 40 years of experience in banking, finance and auditing.

The statement said he brings extensive leadership experience and deep institutional knowledge of the bank to his new role.

Speaking on his retirement, Elumelu described serving UBA as one of the greatest privileges of his professional career.

“Serving United Bank for Africa has been one of the great privileges of my career.

“UBA has established a unique competitive position across Africa and globally, and I leave the Board with great confidence in UBA’s future.

“Emmanuel Nnorom is a leader of integrity, experience and sound judgement, and I am confident that the bank will continue to thrive under his leadership,” he said.

Responding to his appointment, Nnorom expressed gratitude to the board for the confidence reposed in him.

“I am honoured by the trust the Board has placed in me and deeply conscious of the legacy I inherit.

“I look forward to working with my colleagues on the Board, Management and our staff across all our markets to sustain UBA’s momentum and continue delivering long-term value to our shareholders, customers and stakeholders,” he said.

UBA operates in 20 African countries as well as the United Kingdom, the United States, France and the United Arab Emirates.

The bank provides retail, commercial and institutional banking services and serves more than 50 million customers globally, with a workforce of about 25,000 employees across its operations.


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