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Glo Pledges Improved Quality of Service

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Subscribers on the network of Globacom will soon begin to enjoy best quality in both voice and data services.

This promise is driven by the company’s massive network expansion, swapping of old base stations with new ones and modernization of existing infrastructure, which is done tol position the company’s network to deliver best quality service that is comparable with any network anywhere in the world.

According to Mohamed Jameel Globacom’s chief operating officer (GCOO), at an interactive session with senior media practitioners in Lagos, the upgrade process is now in its final stages.

The GCOO, who addressed the media in company of other top executives of the company, including Mr. Bisi Koleosho, head of Operations, said that by the time the project is completed, Globacom would have completely swapped old components on the network across the nation with state-of-the-art network software and hardware.

In addition, the Globacom network, according to him, will have 90 percent 3G coverage, the first in the industry, making it possible for Glo data subscribers across the country to experience significant service enhancement. He added that the project should be completed by the second quarter of the year.

The national operator had embarked upon the network upgrade as part of its 10th anniversary celebration in August last year.

It said then that the expansion project was to accommodate the mass movement of subscribers into the network.

The sharp increase in subscriber figures, the company explained, led to the need to expand and densify areas of congestion.

The duo of Mr. Jameel and Mr. Koleosho assured subscribers that service improvement is already being felt in various parts of the country, adding that the improvement will continue and manifest nationally by the time the project is completed.

Mr. Jameel said having played a prominent role in the first telecom revolution in the country, Globacom is now ready to lead Nigeria into the second revolution, which will be an explosive ICT broadband growth across Nigeria in the next three decades.

“Globacom will be the biggest player in the second telecommunication revolution in Nigeria. We are converting every cell site in Nigeria into broadband.  We regret any inconvenience our subscribers might have experienced in the process of the unprecedented network upgrade and expansion. After rain comes sunshine. Nigerians will enjoy the massive transformation on the Glo network after the expansion and modernisation exercise”, said Mr. Jameel.

Expatiating on the expansion and modernisation project, Mr. Koleosho said already, the swapping of cell sites has been completed in Abuja, Oyo state, Osun State, Ogun State, AKwa Ibom state, Port Harcourt and several parts of Lagos including Lekki, Ikorodu, Agbara and Otta. 

The exercise is almost completed in Surulere and Ikeja.  He added that efforts have been intensified to cover the remaining parts of the country.

He disclosed that the project covers swapping, upgrade, and overhaul of network infrastructure, as well as building of new switches and construction of additional 4,000 km of optic fibre cable to complement the company’s existing fibre optic facility, which is among the most extensive private fibre networks in Africa.

The company’s existing 10,000km optic fibre network is also being expanded with IP MPLS and Dense Wavelength Division Multiplexing (DWDM) network to provide capacity and route protection. It will also ensure constant (24/7) connectivity.

The massive project, according to Koleosho, also includes installation of new base stations and densification of existing ones, setting up of three new call centers across the country to take care of vast increase in subscriber figures and upgrade of the radio access network which will ensure that data customers enjoy unparalleled speed and reliability.

He said that “Lagos is receiving special attention because of its peculiar status. Glo’s microwave network in the major commercial nerve centre is getting transformed into a full IP Network geared up to meet future data requirements of the rapidly expanding state.”

To enrich customer care experience on the network, new call centres are also being built in Abuja, Port Harcourt and Lekki, Lagos.

Some of these, according to him, have been opened, while the others are ready for commissioning.

It is expected that the new call centres will lead to faster turnaround time and greater customer care experience for subscribers.

Leading telecom equipment vendors, Alcatel Lucent, Huawei, ZTE and Ericsson, are the partners working on the Glo network upgrade.

Some journalists used the forum to extol the remarkable stride Globacom is making to further revolutionize the telecoms landscape in Nigeria.


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Telecom

US Newspapers Sue OpenAI, Microsoft Over AI Chatbots

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Eight US newspapers sued OpenAI and Microsoft in a New York federal court Tuesday for violating their copyright to train the technology behind the ChatGPT and Copilot chatbots.

The newspapers, which include The New York Daily News and The Chicago Tribune, are owned by Alden Global Capital, a Florida-based hedge fund that created the second-largest US newspaper group behind USA Today owner Gannett when it bought the Tribune publishing chain in 2021.

“This lawsuit arises from defendants purloining millions of the publishers’ copyrighted articles without permission and without payment to fuel the commercialization of their generative artificial intelligence products, including ChatGPT and (Microsoft’s) Copilot,” according to the filing.

“As this lawsuit will demonstrate, defendants must both obtain the publishers’ consent to use their content and pay fair value for such use,” the filing said.

OpenAI and its Microsoft backer were also accused of offering up verbatim excerpts of full articles as well as attributing misleading or inaccurate reporting to the publications in certain requests.

Other newspapers involved in the suit were The Orlando Sentinel, The Sun Sentinel of Florida, The San Jose Mercury News, The Denver Post, The Orange County Register and The St. Paul Pioneer Press.

In a statement, OpenAI did not refer to the accusations specifically but said “we take great care in our products and design process to support news organizations.”

OpenAI pointed to the “constructive partnerships and conversations with many news organizations around the world to explore opportunities, discuss any concerns, and provide solutions.”

This referred to the news outlets that have entered partnerships with the Microsoft-backed startup instead of going to court.

They include The Associated Press, Financial Times, Germany’s Axel Springer, French daily Le Monde and Spanish conglomerate Prisa Media.

The suit on Tuesday closely resembles a case filed by The New York Times in December, in which OpenAI is also accused of stealing content to train its powerful AI.

In that case, OpenAI strongly pushed back, arguing the use of publicly available data including news articles for general training purposes is fair use.

OpenAI also accused the Times of violating ChatGPT’s user guidelines to generate the content that suited its case.

Microsoft declined to comment on the suit.

AFP


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5G Subscriptions Hit 2.7m in Nigeria –NCC

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Nigeria’s mobile network landscape is seeing a gradual shift towards newer technologies, with 5G subscriptions reaching 2.7 million in March 2024, according to the Nigerian Communications Commission (NCC).

5G Subscriptions Hit 2.7m in Nigeria –NCC

This translates to a 1.24 per cent penetration rate.

While this represents steady growth compared to December 2023 (1.04%), 2G remains the dominant network choice, accounting for over half (56.97%) of all connections. 3G holds a 9.04% share, while 4G subscriptions have grown significantly from 25.06% in May 2023 to 32.74% in March 2024.

The high cost of 5G-compatible smartphones is a major barrier to wider adoption. Although all three major operators – MTN, Airtel, and Mafab Communications – offer 5G services in select cities, expanding coverage and affordability remain key challenges.

MTN launched the first 5G network in September 2022, followed by Airtel in June 2023. Mafab entered the market later in 2023. All three companies are aiming to expand their reach, but the high cost of 5G devices is a significant deterrent for many Nigerians.

According to Mohammed Rufai, chief technical officer, MTN, maintaining older networks (2G and 3G) alongside newer ones is necessary due to device compatibility issues.

This highlights the need for a wider range of affordable 5G-compatible phones to truly unlock the potential of this next-generation technology in Nigeria.

 

 

 

 

 

 


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Experts Seek Stricter Regulation against Call Masking, SIM-Boxing Fraud

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Experts have called for stronger laws and stricter regulation to tackle security issues around call masking and Subscriber Identity Module (SIM)-boxing-related fraud in Nigeria, according to the Nation.

Experts Seek Stricter Regulation against Call Masking, SIM-Boxing Fraud

Call masking or refilling is a practice in which international calls are terminated in Nigeria as local numbers, using illegal SIM boxes loaded with several numbers.

It is a deliberate attempt by fraudsters to avoid paying the correct International Termination Rate (ITR) for international calls, paying instead the Local Termination Rate (LTR).

For example, when the number is masked as a local call, an operator pays N3.90 LTR and not N24.40 ITR.

The process allows operators to terminate inbound international telecoms traffic as local calls, so they do not have to pay ITR, which is the interconnection charge set by telecoms traffic carriers as carrier-to-carrier charges.

A SIM Box fraud is a setup where fraudsters install SIM boxes with multiple prepaid SIM cards.

A fraudster can bring calls through VOIP (through the internet) and terminate international calls through local phone numbers from a country, to make it appear as a local call, by initiating the call through a local SIM installed in the SIM box.

About three years ago, when the issue came to the limelight, the Nigerian Communications Commission (NCC) carried out some investigations, leading to the sanctioning and suspension of some operators earlier this year.

Some of these suspensions were later lifted.

The Office of the National Security Adviser (ONSA), the National Intelligence Agency (NIA), the Department of State Services (DSS), and Committees of the House of Representatives and Senate have on several occasions expressed concern about the menace.

While many stakeholders believe that the menace has been nipped in the bud, it has continued to rear its ugly head to the bewilderment of experts and stakeholders.

Ikechukwu Nnamani, president/chief executive officer of Medallion Communications Limited, lamented that it is a subject matter, which NCC should address completely.

Nnamani, who is an executive member of the premier telecom body in Nigeria – the Association of Telecommunications Companies of Nigeria (ATCON), said almost all calls he received recently are masked.

“Sometimes, I don’t pick up calls because I do not know the number only to find out later it was an international call.

“The truth is that I don’t know why this has not been resolved, I expected it to have been solved.

“Honestly, I would not know why. One would have expected them to have sorted all these out by now,” he said.

Chief Deolu Ogunbanjo, president of the National Association of Telecommunications Subscribers of Nigeria (NATCOMS) said there was no need to relent in reporting the menace to the right authority.

He said it could be a plan to ensure that gain accrued to some people. “I don’t know whether call masking favours the operator or it is being done deliberately.

“It is a situation that the telecoms should deal with because it is a technical problem. I think it is some of those unlicensed operators doing all these.

“Some of these operators’ facilities are being tapped into; they need to look into their operations, so they can be taken care of.

“If they are still in the habit of doing it, proper sanctions should be meted out to any erring service provider.

“There should be heavier sanctions. They can’t be short-changing subscribers and at the same time, the government,” he said.

Mr. Ajibola Olude, executive secretary of the Association of Telecommunications Companies of Nigeria (ATCON), believes the issue can be addressed.

“When it comes to technology, you can only address it maximally. It is not as rampant as before and it is an international issue.

“We have addressed it before and we will look at it again.

“About four years ago, when it happened, we deployed all the resources within our capacity to address it and I think it was addressed maximally.

“I have not seen any operator complaining, except now that you are raising the issue, but as far as we know, call-masking is no longer a problem.

“I am going to contact our compliance monitoring to enlighten me about what is going on, but it is no longer an issue,” he said.

Mouka Reuben, director, Public affairs, NCC, said the situation has been tackled before and he does not think it was a major issue again.

He, however, promised that the commission would look into it again to find a way out.

NCC recently put the revenue lost to call-masking and SIM-boxing activities in the country at $3 billion.

This is as telecom operators lamented during the 85th edition of the Telecom Consumer Parliament in Lagos that they were losing about N2.5 million minutes per day to these fraudulent activities.

On actions that had been taken by the commission to combat the menace, Prof Umar Danbatta,  former Executive Vice-Chairman, NCC, said the NCC had tightened the SIM registration process across all networks to reduce the availability of SIM cards for SIM-boxing as well as address the security issues around the availability of pre-registered SIMs.

According to him, the action was necessary as some arrests made in Lagos two weeks ago showed that the perpetrators of SIM-boxing had over 100 SIM cards registered with fictitious names and used them to divert international calls.

Credit: The Nation


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