Telecom
Glo Reaffirms Commitment to Excellence @ Customer Service Week

Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to this year’s observance, as management and staff came together to honour excellence in customer relations.

Distinguished customer support personnel received Awards of Excellence and valuable prizes in recognition of their outstanding service, dedication, and professionalism. The event reflected Globacom’s belief that motivated employees are the foundation of superior customer satisfaction.
The Director of the Customer Care department, Catherine Bomett shared her heart felt appreciation , “To the customer care staff, the team, my team, all of us here who are sitting here, the true frontliners of our organisation. I am so very grateful to you. Thank you for showing up every day with dedication. Sometimes you come and it feels like the world has come to an end, but you still deliver and are able to give services required. You provide empathy, resilience; you are the heartbeat of our service, never forget that. Constantly transforming challenges to memorable experiences for our customers. Thank you so much.”
This year’s theme, “Mission Possible,” represents a resolute pledge from Globacom to evolve alongside the needs and aspirations of its clientele. The message is clear: it will not rest on its successes but embrace change, responding with purpose and precision to the demands of a new era.
At the heart of this renewed commitment are strategic initiatives aimed at enhancing the customer experience. Investments in network expansion and service quality demonstrate this promise. In a country where connectivity drives social interaction and economic growth, Globacom aims to lead through innovation, accessibility, and reliability.
Equally crucial is the company’s commitment to modernising its customer support systems. In an age where rapid communication is vital, Globacom recognises that responsiveness is key. The focus is on quicker complaint resolution, efficient service channels, and a proactive approach to preventing issues before they arise.
Globacom is also expanding its self-service options, empowering customers to manage their accounts with ease. Enhanced mobile applications, intuitive online platforms, and improved USSD functionality prioritise customer control, transparency, and trust. Clear billing, timely communication, and the elimination of hidden charges reinforce accountability.
A defining element of Globacom’s message during Customer Service Week is its enduring mission to provide accessible, affordable, and innovative telecommunications for all Nigerians. This principle has guided the company since its pioneering Per Second Billing innovation, which shifted power from provider to consumer. The commitment has endured through market changes and continues as the company advances into the 5G era.
For Globacom, customer service is more than an operational task; it is a philosophy and a moral obligation. Each interaction represents a moment of truth—an opportunity to demonstrate integrity, competence, and care.
As the company celebrates Customer Service Week 2025, it makes a tangible promise to millions of Nigerians—entrepreneurs, students, and professionals alike—whose daily lives depend on mobile connectivity.
Globacom is not just a technology provider; it is a people-centric organisation. It understands that behind every call, message, or data session lies a story, a need, a hope.
By commemorating Customer Service Week 2025, Globacom underscores that exemplary service is not an isolated act but a consistent practice rooted in purpose and driven by excellence. While the path ahead may present challenges, Globacom is prepared for the journey—and poised to lead the way.
Telecom
Girls Slug it Out for N5m Prize in Glo Innov8 STEM Finale

The race is down to three as the Glo Innov8 National STEM Competition for Girls approaches its grand finale. The competition, organized by the Glo Foundation, Globacom’s corporate social responsibility arm, will take place at the Mike Adenuga Centre (Alliance Française), Ikoyi, Lagos.

From over 200 schools that entered nationwide, 20 were initially shortlisted, and 10 went on to compete for a place in the finals. The three schools that made it to the last stage are Ephraim High School, Isolo Campus, Lagos; Regina Pacis International School, Onitsha, Anambra State; and Peakfield Academy, Jos, Plateau State.
Hundreds of students across several states, including Plateau, Kano, Lagos, Rivers, Edo, Borno, Kebbi, Nasarawa, Ondo, Oyo, Anambra, FCT, Delta, Kaduna, and Adamawa submitted entries after the Glo Foundation’s nationwide call for participation.
The initiative, designed as a STEM-driven challenge, was launched to mark this year’s International Day of the Girl Child — celebrating creativity, innovation, and inclusion among young women in science and technology.
According to the Glo Foundation, “The competition is aimed at inspiring young girls to Compete, Innovate, and Win — while strengthening their confidence and expanding their knowledge in STEM subjects.”
The winning school will take home ₦2,000,000 cash prize, with each of its two student representatives receiving a brand-new laptop and the Teacher/Mentor/STEM Coordinator earning ₦200,000. Runners-up will also receive valuable consolation prizes.
The three judges of the virtual stage expressed delight at the quality of presentations from the top 20 schools. Tosin Olabode praised the participants’ creativity, saying, “I was particularly impressed by the prototype presentations — some schools clearly did their homework.”
Another judge, Amina Gabriel, highlighted the diversity of ideas, noting, “The schools presented innovative solutions addressing issues in agriculture, security, waste management, and firefighting. The prototypes ranged from apps to robots, making the competition truly engaging. I’m grateful to Glo Foundation for giving me the chance to support young girls in STEM.”
On her part, Sharon Ibejih added that “this competition has showcased a highly competitive next generation of women leaders in STEM. It’s a brilliant platform to nurture problem-solving and innovative thinking among students.”
As the final stage approaches, anticipation is high for what promises to be a memorable showcase of brilliant young Nigerian girls and a testament to Globacom’s commitment to empowering the next generation of innovators.
Telecom
Tecom, Huawei to Champion Smart Connectivity and Digital Innovation in Abuja

Tecom Concept Limited, Nigeria’s trusted technology partner and official Huawei Enterprise Solutions distributor, is set to host a groundbreaking event titled “Empowering Smart Connectivity & Innovation” in Abuja.

The event is scheduled for Wednesday, November 19, 2025, at the NAF Conference Centre, Plot 496, Ahmadu Bello Way, Gwarinpa Expressway, Kado, from 9:00 a.m. to 3:00 p.m is an high-profile engagement which seeks to showcase how innovative digital infrastructure and intelligent connectivity can transform business operations and enhance productivity in today’s fast-evolving digital landscape.
The event will bring together ICT professionals, enterprise leaders, policymakers, and industry experts to discuss how smart, scalable, and sustainable technology can drive Nigeria’s digital growth agenda.
At the heart of this initiative is Tecom’s partnership with Huawei, one of the world’s leading providers of ICT solutions. Together, both companies aim to empower Nigerian organizations with the tools and knowledge needed to modernize their operations and compete more effectively in a connected world. Participants will experience firsthand how Huawei’s enterprise solutions—ranging from next-generation network infrastructure and storage systems to intelligent collaboration technologies—are redefining the future of business connectivity and innovation.
According to Happiness Obioha, Managing Director of Tecom Concept Limited, this collaboration demonstrates Tecom’s commitment to bridging the technology gap and helping organizations harness the power of digital transformation. “Our goal is to create a platform where businesses and IT professionals can explore innovative technologies that make communication smarter, operations more efficient, and growth more sustainable,” she stated.
The event will feature expert-led sessions, product showcases, and interactive discussions designed to provide practical insights into how Huawei’s solutions can transform business environments. Attendees will also have the opportunity to engage directly with Huawei specialists, gain valuable knowledge, and explore tailored solutions for their unique organizational needs.
Tecom encourages all technology professionals, business leaders, and public sector representatives to participate in this transformative event and be part of the conversation shaping the future of smart connectivity and digital innovation in Nigeria.
Telecom
Group Opens Call for Session Proposals for the 2026 Digital Rights and Inclusion Forum

Paradigm Initiative (PIN) has announced a call for session proposals for the 2026 edition of the Digital Rights and Inclusion Forum (DRIF26), scheduled to take place from April 14 to 16, 2026, in Abidjan, Côte d’Ivoire.

The forum, now in its 13th edition, offers a platform for stakeholders across the digital ecosystem—including policymakers, civil society, academia, media, and the private sector—to exchange ideas, showcase solutions, and drive progress in digital rights and inclusion.
The 2026 theme, “Building Inclusive and Resilient Digital Futures,” builds on the 2025 theme, “Promoting Digital Ubuntu in Approaches to Technology.”
DRIF26 will feature sub-themes such as digital security, trust and accountability, data protection, privacy and cybersecurity, artificial intelligence and emerging technologies, digital inclusion for marginalised groups, human rights and freedoms, and digital and internet governance.
PIN, a leading pan-African non-profit organisation, said the forum continues to foster cross-sector collaboration and amplify voices working to shape inclusive digital policies.
In 2025, DRIF was held in Lusaka, Zambia, with 1,399 registered attendees and 623 in-person participants from 65 countries. Previous editions were hosted in Accra, Ghana (2024), and Nairobi, Kenya (2023), with growing participation each year.
Since its inception in 2013, DRIF has evolved into a premier platform for dialogue on digital policy, rights, and inclusion, accommodating diverse perspectives from civil society, technology companies, government, and academia.
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