Telecom
Global Financial Crisis: What It Holds for Nigeria Telecoms Sector
When the global financial crisis started to show its effects in the middle of 2007 and into 2008 in United States of America and Europe, little did people know that it will spread to developing countries in spite of their generally weak integration with the rest of the global economy. It started gradually with the world stock markets falling, to large financial institutions collapsing or even been bought out, and governments in the wealthiest nations coming up with rescue packages to bail out their financial systems.
On one hand, many people are concerned that those responsible for the financial problems are the ones being bailed out; while on the other hand, global financial meltdown will affect the livelihoods of almost everyone in an increasingly inter-connected world.
Today, almost every sector of the economy has been affected by the crisis; telecom industry is not left out.
In many countries, traditional telecom infrastructure has been excessively developed, and the saturation of remaining markets has reached critical mass. Bubbles have also emerged in the traditional operations market. Inflation rates are notably higher in emerging markets than in developed countries, and inflation may get out of control in some emerging markets. In some regions, due to slowdown of GDP growth, telecom operators will have weakened investment ability and willingness to do so. Only the strong will survive if there is a negative growth rate of -5%.
According to a recent World Bank release on the effect of the current global financial meltdown on emerging markets, there is going to be financial shortfall of between $270 billion and $700 billion of investment into emerging markets’ economies. This, the bank said will be as a result of private financial organizations shunning the market in view of the global financial crisis.
Telecom investments largely consist of financial capital or sovereign wealth funds, with an emphasis placed on long-term returns. If the markets are stagnant and the economic downturn is chronic, investors cannot see expected returns and they will slow down or stop investing, particularly during transformation in the early stages of telecom development when the balance sheets are still in the red.
The financial storm will expose the contradiction in the transformation of the traditional telecom industry, and the contradiction between the saturation of per capita access demand and per capita bandwidth demand. It will correct the course of bad investment as in the past, bringing more attention to per capita bandwidth, and cause some market bubbles to burst.
Market growth
The growth of market demand will slow and customers will reduce procurement, leading to a dramatic decrease in operating income for the IT and telecom industries. Financial institutions, large enterprises, and governments are always large consumers of telecom and IT services, spending heavily to replace equipment and upgrade networks each year. The financial crisis will make the financial chain tauter and lead to more complex embedded restrictions.
This position was corroborated by Mr. Bayo Banjo, managing director, Disc Communications. According to him, Nigerian operators are likely to feel the hit of the current global financial meltdown in the area of investment required for network expansion.
He explained that operators seek for facility from financial institutions to import telecommunications equipment for expanding network coverage as well as upgrade, but when the institutions are not strong to advance the facility, it will invariably slow down development in the sector.
He noted that Nigeria operation of some telecommunications equipment vendors may not downsize their staff because they are engaged in more of buying and selling as against manufacturing that is undertaken in the home country operation, which are affected because of low demand for their equipment.
Regulatory effort
Nigerian Communications Commission had responded to this situation when it organized a forum to determine the impact of the current situation on the development of telecommunications in Nigeria.
The forum drew telecom experts and economists to deliberate on the effects of the global economic crisis on the ICT industry in Nigeria and proffer solution on how to ensure that the crisis does not affect the ICT sector in Nigeria.
For telecom operators, it was an opportunity to seek attention to their growing cost of doing business and thereby requested for reduction in fees payable to government, a move they believe is panacea to the effect of the global economic meltdown on the sector and also will allow for inflow of more capital into the economy by no known means.
Chief Bayo Ligali, chief executive officer of Zain Nigeria, said that for the telecom operators to successfully thrive at this critical moment of global economic melt down there is the need for the government to reduce regulatory fees.
He stressed that there should be liberal interpretation and application of the regulatory provisions that have financial implication to stimulate growth in the sector.
Ligali requested for two years waiver on annual numbering fees as well as two years waiver on Microwave transmission fees, and expected government to also help operators resolve interconnect debt problems.
The Zain boss appealed for waivers of tax noting that tax paid on bad debt by the operators is a burden which NCC should help on by following the definition of revenue as stated by the International Accounting Standard Board on payment of tax on bad debt.
He proposed that the payment limit period should be reduced to three months instead of nine months which is obtainable presently because the early refund of the debt will form at least close to 300 base stations.
Engr. Ernest Ndukwe, the executive vice chairman, NCC, said that the continued success of Nigerian information and communication technology (ICT) is critical to the nation’s ability to ameliorate the effect of the global economic crisis on Nigeria.
He noted that the ICT industry is one private sector that is capable of providing an economic stimulus for the nation; adding that there is the need to evolve innovative ways of employing that industry as a catalyst for economic recovery in Nigeria
Ndukwe pointed out that there have been concerned voices within Nigeria, on the impact the crisis will have on the continued expansion and growth of the ICT industry in Nigeria. “Mobile technologies are the most powerful tools for combating extreme poverty in the most isolated part of the world.”
"As the regulator of the ICT industry and one of the advisers to the government on ICT matters, the NCC has found it expedient to convene the public forum so that as industry players, we can together address our concerns as well as proffer solutions to challenges that have the potential of affecting investment flow to the sector,” he said.
According to him, digital technologies will play a core role in ending poverty and enabling the world to join together through markets, social networks, and cooperative efforts to solve our common challenges.
The EVC observed that Nigeria is already feeling the effect of the global crunch with the oil and gas sector been severely hit leading to a sharp decline in the federal government revenue, stressing that in this period of the crisis only improvement on the ICT can salvage the nation.
Industry watchers that spoke to Nigeria CommunicationsWeek argued that some of the demands by operators to cushion the effect of the current financial crisis are frivolous, citing the issue of tax waivers where the income of operators are not affected due to the culture of Nigerians who prefer making calls to eating food.
They explained that phone usage in the country is not likely to be affected by global financial turmoil, due to Nigerians’ love for telephone.
Since 2008 Q3, more than 90% of enterprises around the world have experienced negative year-on-year growth. 43% of enterprises have started to cut IT spending, and 49% of financial institutions have started to reduce IT budgets. Almost all enterprises have started to cut expenditures in 2008 Q4. In 2009, all enterprises will invariably cut their expenses. Due to various reasons, downsizing has begun in the information industry and around 10% of the total workforce has lost their jobs; and this is in an industry where the number of employees has already been declining.
New dimensions
As governments tighten up monetary policies and financing costs increase, over-expanded and fragile links of the industry chain will run the risk of their finances drying up. This is especially true for newly established companies that rely on venture capital, and many of them happen to be the "anchors" of future supply chains. They will bear the brunt of the trauma. As credit and loans become difficult to obtain and liquidity drops, the traditional telecom industry will see slow development.
Multinational operators must also face the risks of exchange rates and inflation because their revenue is generated in local currencies. Due to the impact of the US dollar economy, most countries have experienced inflation (depreciation of currencies). As a result, most multinational operators’ revenues started to decrease in 2008, and revenues from operating companies will continue to drop. At the same time, multinational operators’ operational baseline is rising with associated growing costs. Job-cutting and other cost reduction measures become an inevitable choice.
The cost of debt and inflation will dramatically increase an operator’s cost. Financing will become a precondition to contract signing for operators both in developed and developing countries. Operators will also adopt light-asset operation models, putting greater pressure on equipment vendors to adopt new models like managed service and capacity service.
Consumers will not give up mobile voice or fixed broadband for now. Internet-related applications and solutions like mobile broadband and mobile Internet devices (MID)/PC-like terminals will become the new stars. In the terminal market, the high-end and the low-end segments will become the focus; iPhone, GPhone, and simplified black-and-white terminals will become primary choices for most people.
Telecom
Airtel Becomes World’s Second Largest Telco as Global Customer Base Surpasses 650 Million

Bharti Airtel has announced a major milestone in its global operations, crossing 650 million mobile subscribers worldwide, a scale that now positions the company as the second-largest telecommunications operator on the planet by customer base.

Crossing this threshold reflects a network of immense scale, the capacity to reach customers across diverse markets with consistent quality, and the ability to deliver experiences shaped by sustained innovation.
In Nigeria, Airtel has continued to scale infrastructure at a pace unmatched in its recent history. Over the past three years, the company has increased its national site count from just above 13,000 to nearly 17,200 sites, including more than 1,560 added in the last twelve months. This expansion deepens capacity in high-demand corridors and extends high-speed coverage to previously underserved regions.
The latest industry data from the Nigerian Communications Commission (NCC) underscores the significance of this growth. As of December 2025, Nigeria recorded 145,141 base stations across 2G, 3G, 4G and 5G layers. Of this national infrastructure, Airtel accounts for 46,918 base-station layers, reflecting its substantial contribution to the country’s radio access network and its push to absorb rising data consumption.
Nearly 99 percent of Airtel Nigeria’s sites are now 4G-enabled, positioning the operator as one of the few with a near-ubiquitous high-speed broadband footprint. Thousands of sites have been upgraded for capacity in the past year alone, enabling improved speeds and more stable performance during peak usage.
That expansion underpins Nigeria’s rising internet adoption. According to the latest regulator figures, Nigeria’s internet penetration recently climbed above 50%, with Airtel recording among the largest monthly increases in new internet subscribers, driven by network upgrades across states and rural corridors.
Strategic Connectivity and Redundancy
Airtel is also tackling a critical infrastructure challenge for the Nigerian digital economy: reliance on a single international internet gateway. The company is advancing plans for its second submarine cable internet breakout point at Kwa Ibo in Akwa Ibom State, early in the 2Africa cable system rollout, to provide faster and more resilient national connectivity across regions. This significant investment aligns with global best practices in network diversity and redundancy, ensuring a more stable digital experience for consumers and enterprises alike.
Digital Finance at Scale: SmartCash
Airtel’s digital finance arm, SmartCash, has gained traction in Nigeria’s competitive mobile money ecosystem, now serving over 3 million active users. The platform is supported by an expansive agent network and digital services that lower barriers for everyday financial transactions and savings.
Outstanding Human Touch: Retail Reach
Across Nigeria, Airtel’s retail distribution network stands as one of the sector’s most extensive, with approximately 4,000 exclusive outlets bringing services, support, and products closer to customers in small towns, communities, and high-traffic urban hubs. That footprint drives both access and engagement in a market where localized presence remains a competitive differentiator.
As Nigeria’s digital economy continues to evolve, Airtel is committed to sustained innovation — from expanded fibre backbones and advanced mobile broadband to future-ready services that include satellite-enabled solutions and enterprise-grade digital platforms. These efforts help ensure that connectivity, commerce, and creativity thrive across Nigeria and beyond.
Telecom
Compensation for Poor Service Quality is Automatic- NCC

Nigerian Communications Commission (NCC) has said that compensation of subscribers for poor service quality, such as persistent network outages or failed calls is automatic.

This initiative aims to ensure fairness by mandating that operators provide automatic compensation, such as airtime credits, for failing to meet regulatory Quality of Service Key Performance Indicators (KPIs).
According to the NCC, operators are required and mandated to identify affected subscribers and provide compensation directly.
In a framework for compensation of consumers published on its website, NCC said that it has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
The NCC also stated that the directive does not replace existing consumer protection mechanisms.
The NCC, said the directive adds a direct compensation mechanism for affected subscribers and aligns with measures set in existing legislations such as the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024.
This directive applies to only Mobile Network Operators licensed and operating in Nigeria that have failed to meet their Key Performance Indicators on Quality of Service. For Internet Service Providers (ISPs) operating in Nigeria, a compensation framework is already in place.
To be eligible to receive compensation
. You experienced poor network service in an affected Local Government Area; and
- You made at least one outgoing revenue generating event (billed call, SMS, or data session) during the relevant period.
The compensation covers service failures affecting voice, data, or SMS services.
Operators are required and mandated by existing regulations to monitor their network performance across locations and service disruptions against Quality of Service KPIs.
This enables them to identify affected subscribers without the need for individual complaints.
Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
Short, isolated interruptions and immediately remedied interruptions may not qualify
Compensation will be provided in the form of airtime credits.
This airtime credit will not have utilisation restrictions, and subscribers will be able to use it for voice calls, USSD sessions, data subscriptions, etc on the operators’ network.
Telecom
FG Moves to Strengthen Cybersecurity Coordination as NDPC Probes Alleged Data Breach

Federal Government has announced plans to deepen collaboration with private sector players and other stakeholders in a bid to strengthen Nigeria’s cybersecurity architecture and response systems.

NDPC
Minister of Communications, Innovation and Digital Economy, Bosun Tijani, disclosed this in a recent press statement, noting that the government is considering the establishment of a Cybersecurity Coordination Council.
According to the minister, the proposed council is aimed at enhancing national cyber resilience and ensuring a more coordinated response to emerging cyber threats across public and private institutions.
Tijani emphasised that cybersecurity must be treated as a collective responsibility involving government, industry, and civil society.
“Cybersecurity is a shared national responsibility. Protecting Nigeria’s digital economy requires strong partnerships, trusted collaboration, and collective vigilance across government, industry, and civil society,” he said.
He added that through sustained collaboration, Nigeria would strengthen its capacity to detect cyber threats early, respond effectively, and build a resilient and trusted digital ecosystem.
The minister also called for increased stakeholder participation in shaping a sustainable, partnership-driven cybersecurity framework capable of deterring cybercriminal activities and safeguarding citizens, businesses, and critical digital infrastructure.
Meanwhile, the Nigeria Data Protection Commission (NDPC) has commenced an investigation into an alleged data breach involving Remita Payment Services Ltd., Sterling Bank, and other entities.
In a statement signed by its Head of Legal, Enforcement and Regulations, Babatunde Bamigboye, the commission said notices of investigation were issued to relevant parties on April 1, 2026.
The NDPC noted that affected organisations and individuals are currently providing information to aid its inquiry into the incident.
“The aim of the investigation is to ensure that data subjects are protected with appropriate technical and organisational measures,” the statement read.
It added that the probe would examine the types of personal data involved, the scope and nature of the alleged breach, potential risks to data subjects, and mitigation steps taken where breaches are confirmed.
The commission further disclosed that its National Commissioner and Chief Executive Officer, Vincent Olatunji, has directed a broader review of organisations operating digital payment systems.
According to the NDPC, entities found to be non-compliant with provisions of the Nigeria Data Protection Act, 2023, particularly regarding technical and organisational safeguards, would be scrutinised as part of efforts to maintain the integrity of the nation’s data protection ecosystem.
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