Some 400 senior international policy makers from the world’s information and communication technology (ICT) regulatory authorities and leading tech companies are meeting in Gabon this week to discuss the best strategies for promoting digital inclusion and harnessing the enormous growth potential of emerging economies and developing markets.
The world’s largest specialized gathering of ICT policy specialists from the public and private sectors, ITU’s Global Symposium for Regulators (GSR) is designed to stimulate in-depth peer-to-peer debate, knowledge sharing and exchange of best practice among regulators, Chief Regulatory Officers of private companies, government policy analysts and other key ICT stakeholders.
Hosted by Gabon’s Autorité de Régulations des Communications Electroniques et des Postes (ARCEP) under the patronage of President Ali Bongo Ondimba, the event is taking place at Libreville’s Stade de l’Amitié from 9-11June.
The theme of this year’s symposium is ‘Mind the Digital Gap – Regulatory Incentives to Achieve Digital Opportunities’, with key topics on the 3-day programme including mobile payments; network sharing models; taxation and the digital economy; the ‘Internet of Everything’; regulation and broadband uptake; and ways regulation can help promote accessibility for all.
ARCEP is partnering with ITU to host the symposium, which is officially chaired by ARCEP President Mr Lin Mombo.
This morning’s opening ceremony welcomed a number of distinguished guests including Gabon’s Minister of Justice, Séraphin Moundounga; the Minister for Digital Economy and Postes, Pastor Ngoua Nneme; Jean-Francois Ndongou, President of the National Council and of Communication; and Abdoulkarim Soumaila, Secretary-General of the African Telecommunications Union.
ITU Secretary-General Mr Zhao said a strong and flourishing ICT ecosystem will be essential to meeting socio-economic development targets including the new Sustainable Development Goals, which are expected to be agreed by the international community in New York in September.
He also stressed the importance of nurturing ICT-focused small and medium enterprises (SMEs), which can leverage strong global demand to become major contributors to the national economy.
“Given the right tools and encouragement, today’s youngsters can become tomorrow’s ICT entrepreneurs, creating tech start-ups and providing the ICT skills that can help countries grow a flourishing new business community of small- and medium enterprises focused on ICT goods and services,” said Mr Zhao.
The symposium’s opening Leadership Debate, ‘Funding an Inclusive Digital Society – From Infrastructure to Data’ featured top-name speakers including GSR-15 Chairman Lin Mombo; Bocar Ba, Chief Executive Officer, Samena Telecommunications Council; and Christian de Faria, Chief Executive Officer and Managing Director, Airtel Africa. The debate was moderated by Brahima Sanou, Director of ITU’s Telecommunication Development Bureau (BDT), which organizes the symposium every year.
“All countries need not just a solid base of ICT infrastructure, but the appropriate legal and regulatory frameworks to foster investment and innovation,” said Mr Sanou. “ITU is dedicated to facilitating information exchange to help regulators and policymakers around the world navigate the multidimensional challenges posed by the convergence of infrastructure, services and service providers.”
As ICT networks and services become ever-more pervasive, traditional regulatory approaches are proving too limited to meet new challenges. Infrastructure convergence, multi-play bundled services and issues such as data privacy, cybersecurity and equality of access are combining to make for a highly complex regulatory landscape.
In his opening address, GSR-15 Chair Lin Mombo said, “I am very pleased to say that, thanks to the enlightened vision of His Excellency Ali Bongo Ondimba, President of Gabon, the country has embarked on a vast programme of modernization and construction of telecommunications infrastructure and broadband in order to achieve full connectivity of the country in the near future.”
GSR-15 continues until Thursday 11 June, culminating in a series of regulatory Best Practice Guidelines. Outputs from the meeting will also be incorporated into ITU’s annual regulatory report, Trends in Telecommunication Reform.
The essential voice of industry is brought in through the Global Regulators-Industry Dialogue (GRID), where both public and private sector participants have the chance to debate pressing challenges, such as how to best meet exponential demand for capacity and high-speed connectivity.
The Pre-event Programme on 8 June opened with seminar organized by the GSMA entitled ‘Driving Mobile’s Future: Efficient Spectrum Management for Investment and Growth, followed by a luncheon roundtable led by the Global VSAT Forum (GVF) on the topic of ‘Satellites and the Connected Ecosystem: Enabling Efficient Global Solution’.
A dedicated meeting of private sector Chief Regulatory Officers was held in the afternoon to facilitate discussion and information sharing among telecommunication service and technology companies, and frame debate during the symposium itself.
ITU also hosted a special meeting of Regulatory Associations, where delegates had the opportunity for discussion, information exchange and bridge-building to promote better and more active cooperation between Regulatory Associations around the world.
Glo Simplifies Customers’ Access to Company’s Information
Globacom has demystified what used to be a cumbersome task of getting company’s information from its website, a situation that had in the past, frustrated several customers from getting relevant information from company’s website.
It is now easy for companies and organizations to give their stakeholders free access to their websites through a service called Sponsored Data on the Globacom network.
Through the service, customers and other members of the public will be able to browse the website of the sponsoring company even when the members of public have no active data subscription.
Explaining the service, Globacom said companies would be able to buy data buckets and subsequently allow their existing and prospective customers or any other member of the public to access their websites, apps and other data services without having to expend their own data. The cost of access by the end-user is borne by the sponsoring companies.
Globacom in a statement disclosed that Sponsored Data service is a more targeted and effective method of inducing trial of the sponsoring company’s digital products as well as free trial and free sampling of its content.
The telecom operator said the service would give better return on investment (ROI) to the sponsoring companies, adding that it will facilitate over 70 per cent increase in customer engagement and foster incremental revenue through the engagement of new customers. The company said this service would be particularly beneficial to betting companies, IT and Technology companies, manufacturing concerns, banks, schools and others.
Globacom said staff of the sponsoring companies who are on the Glo network could also benefit from the sponsored data plans.
According to Globacom, there are various options for companies and organisations wishing to use the sponsored service as they are free to choose from sponsored data buckets ranging from 200GB to 50TB, according to their needs.
Globacom said “the plans are already available on the network and are valid for renewable 30 days.”
Globacom said it would continue to come out with solutions that would boost customer’s experience, especially at the period of CoVID-19 that has increased online activities of organisations, since most customers and staff of organisations have shifted to online activities in order to align with the new normal, brought about by COVID-19 pandemic that has negatively impacted on businesses.
Samsung Galaxy S20 FE: Inspired by Fans for the Fans
Samsung Electronics Co., Ltd. has revealed the Galaxy S20 Fan Edition (FE), the newest member of the Galaxy S20 series. Galaxy S20 FE is a premium flagship smartphone that includes innovations Galaxy fans told us they love most, and it is also made available at an accessible price point.
COVID-19 disrupted the world as we knew it and technology is now playing a more crucial role in our lives and that is why we created Galaxy S20 FE; to deliver flagship experiences to more consumers.
Samsung took select features of the Galaxy S20 series, such as the super smooth scrolling display, an AI-powered camera, advanced chipset, hyper-fast connectivity, all day battery, expandable storage, with a streamlined premium design, in order to create the all-new Galaxy S20 FE.
“The S20 FE is an extension of the Galaxy S20 family and is the start of a new way to bring meaningful innovation to even more people to let them do the things they love with the best of Galaxy.” Says Mr. Caden Yu, the Managing Director, Samsung Electronics West Africa
All you want, to do what you love
Express the best of yourself when out on a day trip or at night catching fun with a pop of color that reflects your personal style, attitude and personality. The S20 FE comes in variant colors of Cloud Red, Cloud Lavender, Cloud Mint and Cloud Navy.
With the S20 FE, the fun never stops. The pro grade camera and 30X Space zoom help you capture memorable moments whether near or far at day time.
Plus, the night mode multi-frame and powerful performance gets you through the fun nights and the 4500mAH battery keeps you on all day with little in between time to recharge using the 15W fast charging.
And since life can be unpredictable, the Galaxy S20 FE is water and dust resistant; IP68 rated. Better yet, when accidents happens, one can rest easy knowing the 24 months warranty and Screen repair offer that comes with Pre order has got your back.
The S20 FE is available for pre order from the 9th of October with a Wireless Bluetooth earphones, Clear Standing cover and Screen repair offer. You also get a 4 month Free Subscription on YouTube premium. Trade In Discount Offer also available from Pre order. Trade in your old phones and enjoy discount on the S20 FE
The S20 FE would be officially available in the market from the 23rd of October. Visit any of our Samsung Experience Store nationwide for an amazing and pleasurable experience.
With its variants of colors, S20 FE comes with a 6GB RAM/128GB ROM, a long lasting battery of 4500mAh with 15W fast charging, a 32MP selfie camera and a 120Hz Super-Amoled display.
MTN Revv Programme: Experts Train SMEs on Customer Experience and Data Analytics
Experts at the latest edition of the Revv Programme masterclass have trained SME owners how to improve customer experience and maximise data analytics to scale their business growth.
The virtual conference themed: “Redefining customer experience through effective customer relationship management and data analytics” which was held on Wednesday, September 23, 2020.
Panelists at the conference included the Olubayo Adekanmbi, Chief Transformation Officer, MTN Nigeria, Ugonwa Nwoye, Chief Customer Relations Officer, MTN Nigeria, Adenike Ogunlesi, founder and Chief Responsibility Officer, Ruff N’ Tumble, Chairman, Fasmi CRO Group, Prof. Ndubuisi Ekekwe and Principal consultant, Niche Customer Experience Consulting Firm, Debbie Akwara.
Olubayo Adekanmbi, who is an astute business leader and recognised data scientist, shared insights on the customer mindset in a post-COVID economy.
According to him, “Even though we are in a new normal, we are still dealing with a person who has the capacity to adjust to every environment.
“As SMEs we have to observe the environment, learn from it and take actions accordingly”.
Ugonwa Nwoye brings over 25 years of management experience across industries including Oil and Gas.
She advised the participating SMEs to pay attention to diverse customer channels as they arise.
“You need to meet the customers where they are. To achieve this, a good customer database is essential. You need to know the kind of channels your customer wants to be reached.”
While sharing her experience as an entrepreneur of over three decades, Adenike Ogunlesi emphasized that customers want to feel good where they spend their money.
“The most important thing is that regardless of the technological tools you deploy today, it is all about the experiential economy which is the way you make people feel.”
While thanking MTN for the Revv initiative she noted, “This sort of platform allows SMEs to learn much quicker than the opportunity we got thirty years ago, well done to MTN”.
The Revv Programme was launched in August by MTN Nigeria as an initiative to train over 10,000 SMEs by adopting a four-pronged approach that includes masterclass sessions, support with productivity tools, access to market and advisory initiatives.
The programme seeks to help SMEs relearn, readjust, and retool their businesses in a post-COVID economy.
Since inception, over 5,000 entrepreneurs have attended the Revv masterclasses with more than thirty business leaders and industry experts across different sectors facilitating the sessions.
Participants at the masterclasses have been enjoined to take full advantage of the programme for a chance to join Y’ello 200, an accelerator programme by MTN Nigeria where select small business owners will access a broad range of technology and productivity support tools in addition to expert advisory.
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