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Global InfoSwift Drives Ominichannel Digital Banking Experience in Nigeria

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Global InfoSwift (CR2) has expressed its determination to assist banks improve their digital banking portfolio through robust ominichannel solutions.

Afolabi Oke, managing director, Global InfoSwift (CR2), said Omnichannel is about making the same set of services available to customers across all the channels, both digital and offline. “Clients can perform the same banking operations, whether they use a website, a mobile app, a call centre, a bank’s branch, or any other available channels. We have effectively demonstrated this capability with Access bank among others.

“More so, ominichannel solutions is required to drive financial inclusion initiative of the Central Bank of Nigeria and with COVID 19 we need to use digital channel more than ever,” he said

Speaking at a press briefing over the weekend on the global recognition of Global InfoSwift (CR2 Partners) by Celent, Oke said in Celent opinion CR2’s platform functional scope is broader than most, with demonstrable capabilities in customer onboarding and sales optimization as well as support across retail business and corporate lines of business.

“The platform offers an ATM switch – an unusual offering compared to other digital banking platforms. Having an integrated switch, CMS, and platform independent ATM/Kiosk client within its platform is a significant differentiator.

“Another differentiator for CR2 is its native money management capabilities. In some markets in which CR2 operates, specialist PFM vendors may not reach critical mass required to invest in the local market. For these markets, native money management is particularly key.

In addition to ATM, Kiosk, POS, Internet, and Mobile, BankWorld offers a card management system, which provides acquiring services for complete settlement and reconciliation with international and/or domestic card schemes. It includes modules such as CardWorld Producer – allowing the bank to produce both proprietary and globally branded cards. This offers clients greater card control flexibility via digital channels than many other digital banking platforms.

Clients said the best things about the vendor/platform were its: Ease of use and stability; Its flexibility and robustness; out-of-the-box functionality; great user Interface; ease of integration and quick customization,” he noted.

On other Global InfoSwift (CR2) services to financial institutions, Oke said: “owing to the gap identified in services rendered by other ATM support companies and the need to increase the uptime of your ATMs given the direction of the bank to dominate the retail space in Nigeria, we have assembled a team of well trained and committed Engineers with versed knowledge in ATM support in all notable ATM models (NCR, WINCOR, HYOSUNG, and DIEBOLD) backed up by a robust ATM uptime / vendor Performance“

“Given the level of expertise in our team, we make bold to say that we have well trained Engineers that have the capacity to rework parts while awaiting the arrivals of a replacement part. The model of ATM support that we run will motivate our staff with a view to achieving 100% uptime in the face of the competition that your bank face.

“Global InfoSwift (CR2) is also a multivendor ATM service support organization with strong links to OEM like, NCR, DIEBOLD,WINCOR, HYOSUNG and CR2, Provider of the world most Robust Channel Manager Solution. We partner with other foreign companies when necessary.

“Over the years, we have been actively involved in the Nigeria market working with multiple third party ATM resellers, banking institutions and support service organizations on all ATM Models,” he said.

 

 


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E-Financial

CBN Introduces EFEMS to Enhance Transparency in Forex Market

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Central Bank of Nigeria (CBN) has introduced an Electronic Foreign Exchange Matching System (EFEMS) for Foreign Exchange (FX) transactions within the Nigerian Foreign Exchange Market (NFEM).

CBN Introduces EFEMS to Enhance Transparency in Forex Market

Yemi Cardoso, Governor, CBN

According to the CBN, the new system will be operational in the Nigerian Foreign Exchange Market by 1 December 2024 after a two-week test run scheduled for November.

In a circular signed by Dr. Omolara Duke, director of the Financial Market Department at the CBN, the apex bank explained that EFEMS is designed to improve governance and transparency in the FX market.

It is also expected to promote a market-driven exchange rate that will be more accessible to the public.

According to the CBN, “the introduction of EFEMS will enhance governance, transparency, and facilitate a market-driven exchange rate accessible to all.”

The system is expected to curb speculative activities, reduce market distortions, and provide the CBN with improved oversight capabilities for regulating the market effectively.

The CBN said it will publish real-time data on prices and buy/sell orders from the EFEMS. Additionally, in collaboration with the Financial Markets Dealers Association (FMDA), the CBN will release the rules for operating the system.

It added that the Nigerian FX Code and revised Market Operating Guidelines will also offer guidance to market participants.

Also, authorized dealers are required to ensure full compliance with the existing guidelines governing the Nigerian foreign exchange market and must complete all necessary documentation, training, and system integrations ahead of the December go-live date.


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FG to Rename FIRS, Plans Tax Tribunal

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President Bola Tinubu has transmitted four Fiscal Policy and Tax Reform Bills to the National Assembly for accelerated consideration and passage into law, including Economic Stabilisation Bills, which seeks the repeal of the Federal Inland Revenue Service (FIRS) Act and enactment of the Nigeria Revenue Service Act in its place.

FG to Rename FIRS, Plans Tax Tribunal

Tinubu also transmitted the Joint Revenue Board (Establishment) Bill, intending to create a tax tribunal and a tax ombudsman for the country.

Others are the Nigeria Tax Bill 2024, which is expected to provide the fiscal framework for taxation in the country, and the Tax Administration Bill, which will provide a clear and concise legal framework for all taxes in the country and reduce disputes.

Tinubu conveyed Bills via a letter addressed to Hon. Abbas Tajudeen, speaker of the House of Representatives , which was read on the floor of the House at plenary on Thursday.

Tinubu stated that the four Bills will help actualise government’s desire for a proper tax and financial regime for Nigeria, and expressed confidence at the usual cooperation of the House of Representatives on such critical matters.

“The proposed tax bills present substantial benefits that align with my government’s objectives and fiscal reform on the economic growth by enhancing taxpayer compliance, strengthening our fiscal institutions and fostering a more effective and transparent fiscal regime,” he said.

The president had in his Independence Day national broadcast said: “To stimulate our productive capacity and create more jobs and prosperity, the Federal Executive Council approved the Economic Stabilisation Bills, which will now be transmitted to the National Assembly.

“These transformative bills will make our business environment more friendly, stimulate investment and reduce the tax burden on businesses and workers once they are passed into law.”

 

 

 

 


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Polaris Bank Emerges Nigeria’s Top Bank in MSME Lending

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Polaris Bank, a money deposit retail bank in Nigeria, has been recognised as the country’s top bank in Micro, Small, and Medium Enterprises (MSME) lending at the inaugural MSME Finance Awards 2024.

The event, organised by Nairametrics and The Economic Forum, took place over the weekend in Lagos. This award highlights Polaris Bank’s dedication to supporting MSMEs through various direct and indirect funding initiatives.

The judges emphasized the bank’s consistent efforts in providing sustainable finance, which has enabled Nigerian entrepreneurs to grow and expand their businesses.

In response to the award, Polaris Bank’s Managing Director, Mr. Kayode Lawal, expressed gratitude and reaffirmed the bank’s commitment to supporting Nigerian MSMEs.

He noted, “We are honoured by this recognition, which underscores our unwavering commitment to empowering micro, small, and medium businesses. These enterprises are essential drivers of economic growth, innovation, and job creation.”

Lawal also praised Nairametrics and The Economic Forum for their recognition, adding, “This award is a testament to our team’s dedication to providing tailored financial solutions. It further motivates us to continue our strategic focus on MSME lending, financial inclusion, and Nigeria’s broader economic development.”

Polaris Bank’s approach to MSME lending aligns with its mission to deliver innovative, customer-centric services that help businesses thrive, further cementing its reputation as a key player in driving Nigeria’s economic progress.


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