Google has announced new products and features to make its services more helpful to more people in Nigeria and across Africa.
The announcement was made at the third Google for Nigeria event held at the podium event center, Lagos
The new products and features include navigation instructions in a Nigerian voice for both motorcycle and car driving modes, new Street View imagery, Gallery Go, Google Go updates, Google Lens and Bolo, and a Nigerian culinary experience from Google Arts and Culture.
Speaking at the event, Juliet Ehimaun Chiazor, country director, Google Nigeria, said: “Every day, people in Nigeria, Africa and around the world turn to Google for help.
“We hope that the products and updates we’re announcing today will make Google even more helpful for fueling people’s hustles and getting things done.
“We remain committed to bringing the transformational power of technology to everyone in Nigeria and Africa as a whole.”
Google has also partnered with the Nigerian Government to make an online safety curriculum available to all primary and secondary school students in the country, reaching an estimated 56 million Nigerian students every year.
Google has introduced a dedicated travel mode in Google Maps to provide directions and navigation for motorcycles in Nigeria.
This will also be available in Benin Republic, Ghana, Rwanda, Togo and Uganda from today.
In the next few months, Google will introduce a new directions experience for Lagos that is optimized for informal transit, bringing Danfo routes into Google Maps.
To help make it easier to visually explore places in Nigeria, Google is publishing more panoramic imagery on Street View.
Cross section of attendees at Google for Nigeria
With the growth of Android, more and more Nigerians have phones that take pictures. But not everyone has access to reliable, high-speed internet or cloud backup to quickly find a photo.
That is why Google has launched Gallery Go – a fast and smart photo gallery designed for users who don’t have a reliable internet connection.
Gallery Go brings many of the best features of Google Photos on device, to help them find, edit and manage their photos even when they are offline.
The app is only 10MB to keep the phone light and fast, so that you can spend more time capturing memories.
Gallery Go is available today on Google Play for devices running Android 8.1 (Oreo) or higher and will come pre-installed as the gallery app on the Itel S15 and select A55 devices, which will be available in Nigeria soon.
Google launched Google Go last year, making it easier for people to discover the best of the internet even on low-RAM smartphones or unstable network connections.
Google also at the event announced updates to make Google Go even more useful. The Discover feed has been integrated within Google Go to help people stay in the know with their interests.
It provides an ongoing look at the things they care about, like the latest content on their football team, people of interest, music and news stories.
From next week, users will also be able to access the Assistant directly from Google Go in a new Nigerian voice. Using only their voice, they will be able to ask Google to call their mum, play the latest Burna Boy video, or find the best Jollof in town.
Google Lens helps people to find out more about the world around them through their camera and photos.That’s why Google has launched Lens inside Google Go, to help people read, translate, and search the words they see simply by using their camera.
Users can open Lens, point it at a sign, and listen to the words read out loud. If they don’t speak the language, they can translate it into their own. Today, Google is also launching support for Hausa, Yoruba, and Igbo.
Bolo is a speech-based reading app that helps kids learn how to read in English. It encourages them to read out loud and then provides individual, customised feedback to help improve their reading capabilities. We launched Bolo in India earlier this year and today, we’re bringing it to Nigeria and Ghana.
Google Arts & Culture has cooked up a project, ‘Come Chop Bellefull: A Taste of Nigeria’, which pays tribute to Nigeria’s vibrant and diverse food culture.
People across the world can now explore Nigerian regional cooking and culture through 2,000 high-resolution images and 30 stories created in collaboration with The Centenary Project at the Pan-Atlantic University.
In 2017 Google committed to training 10 million people in Africa on digital skills over 5 years. To date, 4M Africans have been trained.
Google has also trained 15,000 developers and awarded 33,000 scholarships to help African developers become certified on Android, Web, and Cloud technologies. 35 startups have graduated through the Launchpad Accelerator Africa program and, last year, Google awarded $6-million to 36 non-profit organisations across Africa through the Google Impact Challenge.
Building on this, Google is committing an additional $4 million to support youth empowerment, gender equality and agriculture, alongside piloting new initiatives to power the social impact ecosystem and promote research on what the future of work looks like for African youth.
Glo Simplifies Customers’ Access to Company’s Information
Globacom has demystified what used to be a cumbersome task of getting company’s information from its website, a situation that had in the past, frustrated several customers from getting relevant information from company’s website.
It is now easy for companies and organizations to give their stakeholders free access to their websites through a service called Sponsored Data on the Globacom network.
Through the service, customers and other members of the public will be able to browse the website of the sponsoring company even when the members of public have no active data subscription.
Explaining the service, Globacom said companies would be able to buy data buckets and subsequently allow their existing and prospective customers or any other member of the public to access their websites, apps and other data services without having to expend their own data. The cost of access by the end-user is borne by the sponsoring companies.
Globacom in a statement disclosed that Sponsored Data service is a more targeted and effective method of inducing trial of the sponsoring company’s digital products as well as free trial and free sampling of its content.
The telecom operator said the service would give better return on investment (ROI) to the sponsoring companies, adding that it will facilitate over 70 per cent increase in customer engagement and foster incremental revenue through the engagement of new customers. The company said this service would be particularly beneficial to betting companies, IT and Technology companies, manufacturing concerns, banks, schools and others.
Globacom said staff of the sponsoring companies who are on the Glo network could also benefit from the sponsored data plans.
According to Globacom, there are various options for companies and organisations wishing to use the sponsored service as they are free to choose from sponsored data buckets ranging from 200GB to 50TB, according to their needs.
Globacom said “the plans are already available on the network and are valid for renewable 30 days.”
Globacom said it would continue to come out with solutions that would boost customer’s experience, especially at the period of CoVID-19 that has increased online activities of organisations, since most customers and staff of organisations have shifted to online activities in order to align with the new normal, brought about by COVID-19 pandemic that has negatively impacted on businesses.
Samsung Galaxy S20 FE: Inspired by Fans for the Fans
Samsung Electronics Co., Ltd. has revealed the Galaxy S20 Fan Edition (FE), the newest member of the Galaxy S20 series. Galaxy S20 FE is a premium flagship smartphone that includes innovations Galaxy fans told us they love most, and it is also made available at an accessible price point.
COVID-19 disrupted the world as we knew it and technology is now playing a more crucial role in our lives and that is why we created Galaxy S20 FE; to deliver flagship experiences to more consumers.
Samsung took select features of the Galaxy S20 series, such as the super smooth scrolling display, an AI-powered camera, advanced chipset, hyper-fast connectivity, all day battery, expandable storage, with a streamlined premium design, in order to create the all-new Galaxy S20 FE.
“The S20 FE is an extension of the Galaxy S20 family and is the start of a new way to bring meaningful innovation to even more people to let them do the things they love with the best of Galaxy.” Says Mr. Caden Yu, the Managing Director, Samsung Electronics West Africa
All you want, to do what you love
Express the best of yourself when out on a day trip or at night catching fun with a pop of color that reflects your personal style, attitude and personality. The S20 FE comes in variant colors of Cloud Red, Cloud Lavender, Cloud Mint and Cloud Navy.
With the S20 FE, the fun never stops. The pro grade camera and 30X Space zoom help you capture memorable moments whether near or far at day time.
Plus, the night mode multi-frame and powerful performance gets you through the fun nights and the 4500mAH battery keeps you on all day with little in between time to recharge using the 15W fast charging.
And since life can be unpredictable, the Galaxy S20 FE is water and dust resistant; IP68 rated. Better yet, when accidents happens, one can rest easy knowing the 24 months warranty and Screen repair offer that comes with Pre order has got your back.
The S20 FE is available for pre order from the 9th of October with a Wireless Bluetooth earphones, Clear Standing cover and Screen repair offer. You also get a 4 month Free Subscription on YouTube premium. Trade In Discount Offer also available from Pre order. Trade in your old phones and enjoy discount on the S20 FE
The S20 FE would be officially available in the market from the 23rd of October. Visit any of our Samsung Experience Store nationwide for an amazing and pleasurable experience.
With its variants of colors, S20 FE comes with a 6GB RAM/128GB ROM, a long lasting battery of 4500mAh with 15W fast charging, a 32MP selfie camera and a 120Hz Super-Amoled display.
MTN Revv Programme: Experts Train SMEs on Customer Experience and Data Analytics
Experts at the latest edition of the Revv Programme masterclass have trained SME owners how to improve customer experience and maximise data analytics to scale their business growth.
The virtual conference themed: “Redefining customer experience through effective customer relationship management and data analytics” which was held on Wednesday, September 23, 2020.
Panelists at the conference included the Olubayo Adekanmbi, Chief Transformation Officer, MTN Nigeria, Ugonwa Nwoye, Chief Customer Relations Officer, MTN Nigeria, Adenike Ogunlesi, founder and Chief Responsibility Officer, Ruff N’ Tumble, Chairman, Fasmi CRO Group, Prof. Ndubuisi Ekekwe and Principal consultant, Niche Customer Experience Consulting Firm, Debbie Akwara.
Olubayo Adekanmbi, who is an astute business leader and recognised data scientist, shared insights on the customer mindset in a post-COVID economy.
According to him, “Even though we are in a new normal, we are still dealing with a person who has the capacity to adjust to every environment.
“As SMEs we have to observe the environment, learn from it and take actions accordingly”.
Ugonwa Nwoye brings over 25 years of management experience across industries including Oil and Gas.
She advised the participating SMEs to pay attention to diverse customer channels as they arise.
“You need to meet the customers where they are. To achieve this, a good customer database is essential. You need to know the kind of channels your customer wants to be reached.”
While sharing her experience as an entrepreneur of over three decades, Adenike Ogunlesi emphasized that customers want to feel good where they spend their money.
“The most important thing is that regardless of the technological tools you deploy today, it is all about the experiential economy which is the way you make people feel.”
While thanking MTN for the Revv initiative she noted, “This sort of platform allows SMEs to learn much quicker than the opportunity we got thirty years ago, well done to MTN”.
The Revv Programme was launched in August by MTN Nigeria as an initiative to train over 10,000 SMEs by adopting a four-pronged approach that includes masterclass sessions, support with productivity tools, access to market and advisory initiatives.
The programme seeks to help SMEs relearn, readjust, and retool their businesses in a post-COVID economy.
Since inception, over 5,000 entrepreneurs have attended the Revv masterclasses with more than thirty business leaders and industry experts across different sectors facilitating the sessions.
Participants at the masterclasses have been enjoined to take full advantage of the programme for a chance to join Y’ello 200, an accelerator programme by MTN Nigeria where select small business owners will access a broad range of technology and productivity support tools in addition to expert advisory.
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