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GSMA Report Shows Barriers for 3.45B Unconnected People Remain as Mobile Internet Connectivity Continues to Grow

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The benefits of mobile connectivity have yet to be fully realised as 43% of the global population – equivalent to 3.45 billion people – still do not use mobile internet, according to the latest GSMA‘State of Mobile Internet Connectivity 2024’ report.

While the proportion of the global population using mobile internet on their own device continues to increase annually, the rate of user growth is slowing. 160 million people started using mobile internet last year, similar to 2022 levels but a drop from 2015-2021 when more than 200 million new users were added each year.

The new report – funded by the UK Foreign, Commonwealth and Development Office (FCDO) and the Swedish International Development Cooperation Agency (Sida) via the GSMA Mobile for Development Foundation – highlights the barriers to getting more people using mobile internet services and the ongoing need for collaboration between governments, mobile network operators and international organisations.

Closing the gaps

The latest report outlines the overall connectivity gap – that is, the combination of the usage and coverage gaps – and its findings include:

 . 4.6 billion people (57% of the global population) are now using mobile internet on their own device

 . 350 million people (4% of the global population) live in largely remote areas without mobile internet networks (the coverage gap)

 . 3.1 billion people (39% of the global population) live within mobile internet coverage but do not use it (the usage gap). The usage gap is nine times the size of the coverage gap

The least connected region globally is Sub-Saharan Africa, where only 27% of the population are using mobile internet services, leaving a 13% coverage gap and a 60% usage gap

The biggest challenge remains the usage gap. Getting these people online would be worth an estimated $3.5 trillion to the global economy during 2023-2030, with 90% of this impact benefiting low- and middle-income countries (LMICs).

The coverage gap predominantly exists in rural, poor and sparsely populated areas – often less developed, landlocked, or small island developing states. An estimated $418 billion in investment is needed to build the infrastructure required to achieve universal mobile internet access.

Breaking barriers

For the unconnected in LMICs, device affordability and digital skills and literacy are the main barriers to mobile internet adoption.

In these countries, entry-level internet-enabled devices cost 18% of average monthly income, with this rising to 51% for the world’s poorest 20%. In Sub-Saharan Africa, which accounts for a quarter of the global unconnected population, this rises to 99% of average monthly income for the region’s poorest 20%.

A lack of digital skills and literacy is the second-biggest barrier overall, but the top issue in Asian countries surveyed as part of the new report. The other established barriers to people using mobile internet are a lack of relevant, localised content and services, concerns over safety and security, and limited access to additional critical infrastructure and services such as electricity.

Enabling meaningful connectivity

While the majority of people who use mobile internet do so daily, it is typically for only a relatively small number of the most popular use cases. An average of 43% of mobile internet users in surveyed countries reported wanting to use it more. A challenge therefore remains in enabling meaningful connectivity and driving true digital inclusion.

Among those already using mobile internet, the most commonly reported barriers to increased usage include safety and security concerns, affordability (particularly of data but also handsets) and the connectivity experience.

Moreover, while the vast majority of people worldwide now access the internet on a 4G or 5G smartphone, one in five mobile internet subscribers are still using 3G smartphones or a feature phone. This reaches more than a third in Latin America & the Caribbean and MENA and almost two thirds in Sub-Saharan Africa, limiting the range and depth of online and digital experience among users.

John Giusti, Chief Regulatory Officer at the GSMA, said: “While progress continues to be made in improving infrastructure and in increasing mobile internet adoption, significant digital divides exist.

“In addition, although most users access mobile internet daily, their activities are often limited to just one or two activities, even though many express a desire to do more.

“This highlights persistent barriers – affordability, lack of skills and literacy, concerns around safety and security and a lack of relevant content and services – that prevent users from getting online and then using mobile internet to meet their life needs once they are online.

“Governments, mobile operators, and international organisations must collaborate to address barriers such as affordability, digital skills, and awareness of mobile internet and the benefits it can provide. This effort must also focus on investing in local, digital ecosystems and ensuring robust online safety frameworks.”


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MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

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L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.
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MTN Nigeria, in collaboration with ONErpm and Ultima Studios, has announced Ayodeji Benson, popularly known as Ayo Benzi, as the winner of the maiden edition of the Next Afrobeats Star reality show.

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.

The grand finale, held on Sunday night at Ultima Studios in Lekki, Lagos, marked the climax of a nationwide talent search that began in September with over 15,000 aspiring musicians.

After weeks of auditions, mentorship, and rigorous training, five finalists – Ayo Benzi, Dave Cash, Kaeko, Somto O’Laker, and Lucky Yay – battled for the top prize in a high-energy showcase of performance and artistry.

At the end of the electrifying contest, Ayo Benzi emerged victorious, securing a ₦150 million music deal. Dave Cash was named first runner-up with ₦100 million, while Kaeko, Somto O’Laker, and Lucky Yay received ₦75 million, ₦50 million, and ₦25 million respectively.

Throughout the season, contestants were mentored by leading Afrobeats producers Sarz, Puffy Tee, P Prime, and Andre Vibez. Benzi, who was part of Puffy Tee’s team, credited the mentorship programme for sharpening his craft and stage presence.

Speaking at the event, Onyinye Ikenna-Emeka, Chief Marketing Officer of MTN Nigeria, said the initiative reflects the company’s commitment to youth empowerment and cultural expression.

“The Next Afrobeats Star platform is about creating real opportunities for young Nigerians and giving their talent the structure, visibility, and support it deserves.

“Afrobeats continues to place Nigeria on the global cultural map, and MTN is proud to be enabling the next generation of artists who will take this sound even further,” she said.

She added that the finale was not just a competition but a celebration of growth and readiness for the global stage.

In his acceptance speech, Ayo Benzi described the victory as a defining moment in his career.

“A big thank you to MTN. From the audition days, the treatment MTN has given us has been amazing. God bless the brand,” he said.

The finale also featured guest performances by Afrobeats stars Iyanya and Bella Shmurda, adding glamour to the night and reinforcing the show’s connection to the wider music ecosystem.

With the successful conclusion of the season, MTN Nigeria and its partners reaffirmed their role in championing youth ambition, supporting creative industries, and shaping the future of Nigerian music through platforms that turn potential into opportunity.


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T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

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T2, formerly known as 9mobile, is under investigation by the Nigerian Communications Commission (NCC) in Benue State for an undisclosed incident disrupting USSD, SMS, voice, and data services across nine local government areas.

T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

T2

The affected areas include Ado, Agatu, Gwer East, Gwer West, Konshisha, Obi, Ohimini, Okpokwu, and Otukpo, as detailed in an advisory on the NCC Major Outages Portal, which tracks significant disruptions reported by Mobile Network Operators (MNOs) and Internet Service Providers (ISPs).

Neither T2 nor its public relations firm, Chain Reactions, has responded to inquiries on the outage’s cause or restoration efforts as of this report.

The NCC’s continued reference to the operator as 9mobile, months after its public rebranding to T2 in August 2025, has sparked questions about whether the name change was formally notified to the regulator.

This probe aligns with NCC mandates requiring operators to disclose major outages, their impacts, and timelines for fixes, with compensation obligatory for disruptions exceeding 24 hours under the Consumer Code of Practice Regulations.

Industry watchers note that such incidents, often linked to fibre cuts, power failures, or infrastructure faults, underscore ongoing challenges in Nigeria’s telecoms sector, particularly amid T2’s subscriber losses post-rebrand. NCC vows transparency via its portal to hold operators accountable and protect consumers.


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NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

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Nigerian Communications Commission (NCC) has unveiled two pivotal regulatory draft documents aimed at reshaping Nigeria’s communications sector over the next five years and fast-tracking deployment of ultra-high-speed wireless technologies.

NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

NCC

In a public notice dated December 19, 2025, and issued pursuant to its mandate under the Nigerian Communications Act (NCA) 2003, the Commission published the Draft 5-Year Spectrum Roadmap for the Communications Sector (2025–2030) and Draft Guidelines for the Use of the 60 GHz License-Exempt Band for Multi-Gigabit Wireless Systems.

Both documents are accessible on the NCC website for stakeholder review, with the roadmap outlining strategic spectrum planning, allocation, and management to optimise utilisation, support emerging technologies like 5G and IoT, expand broadband access, and align with global best practices.

The Spectrum Roadmap emphasises four core pillars: bridging the digital divide through low-band spectrum and satellite services, attracting investments via flexible licensing models, enhancing service quality with mid-band optimisation, and fostering innovation in areas such as direct-to-device connectivity and secondary spectrum trading.

It sets ambitious targets including universal 4G coverage nationwide, 50 per cent 5G penetration in state capitals, and average broadband speeds of 100 Mbps by 2030, while addressing rising data demand through band refarming and efficient management.

Complementing this, the 60 GHz Guidelines establish a license-exempt framework for the 57–66 GHz band, enabling multi-gigabit speeds up to 10 Gbps for short-range applications like WiGig, fixed wireless access, enterprise connectivity, urban broadband, and backhaul solutions.

The rules mandate NCC type approval for equipment, site registration for outdoor use, and interference mitigation measures, while prohibiting wide-area networks to safeguard primary users.

In line with Section 58 of the NCA 2003, NCC invites comments from industry operators, equipment manufacturers, consumer groups, and the public, with submissions due by Friday, January 16, 2025, via email to [email protected], [email protected], and [email protected].

The notice, signed by Mrs Nnenna Ukoha, Head of Public Affairs, stresses that stakeholder inputs will refine the frameworks to drive innovation, investment, competition, and sustainable growth in Nigeria’s telecoms ecosystem.


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