Connect with us

Telecom

Have a Consumer Complaint? Here’s Where to Complain

Published

on

Kindly share this post

Complaining is good, it is a means for people to assert their rights and stand up for themselves.
The word ‘complain’ has however unjustly acquired negative and unpleasant connotations that have obscured its true meaning and power.
It has become confused with moaning and grumbling, as if complaining is an irritating and futile indulgence of bad-tempered people with nothing better to do.
To complain is to say the system is flawed and needs to be improved, and the implications of this can benefit other people and the service providers themselves.
A customer complaint about a product or service can be a blessing in disguise.
For a forward looking company, whenever a customer hands you a complaint, he’s also handing you an opportunity to create a stronger and more profitable relationship with him.
And yet for other companies who are not concerned with quality, a complaint is time to deal with customers dishonestly.

How to Complain
Learn about your rights and where to get advice and help.
Find the organization/service provider whose services or product you want to complain about.
You can visit there physically and fill designed complaints form
Hand you complaints to appropriate personnel.
After submitting, escalate and resolve complaints through operators contact centres.

Consumer Affairs Bureau Ready to Help
If you have a problem with your telephone, cellphone, or Internet service and could not settle the problem with your telecommunications provider, you can complain to the Consumer Affairs Bureau of the Nigerian Communications Commission (NCC), established in September 2001, to inform, educate and protect all the consumers of telecommunications services in Nigeria.
Consumer Affairs Bureau will listen to your complaints fairly and settle them appropriately. Best of all, the Consumer Affairs Bureau is free for you.
Contact them at NCC Head Office
Plot 423, Aguiyi Ironsi Street
Maitama,
Abuja,
Tel:   234-9-4617000
Fax:  234-9-4617514
[email protected]

Also Try NCC’s Telecom Parliament
Another tool available is the NCC’s Alternative dispute resolution (ADR) mechanism popularly known as Telecom Consumer Parliament (TCP).
First time, consumers of telecommunications services and the providers agree that the alternative dispute resolution (ADR) system set up in August 2003 by the Nigerian Communications Commission (NCC) has worked.
It is the only frontier that brings the regulator, operators and subscribers on a round table.

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

FG Plans EO to Criminalise Fiber Cable Damage Costing Telcos Billions

Published

on

Kindly share this post

Nigeria will criminalize the destruction of broadband fiber cables following repeated complaints by MTN Nigeria Communications Plc and other telecommunications companies that they are losing billions of naira, according to people familiar with the matter.

FG Plans EO to Criminalise Fiber Cable Damage Costing Telcos Billions

Federal ministry of works, which supervises federal road constructors, is finalizing the regulation that will be signed as an executive order by President Bola Tinubu, said the people, asking not to be identified as they weren’t authorized to comment.

While there are presently laws against vandalism, the authorities are aiming to regulate construction firms more closely.

The order will enforce stiff penalties on offenders, said the people, declining to provide more details or say when it will be signed.

“Telecom assets are critical backbone that supports the economy across sectors,” said Temitope Ajayi, a senior presidential aide, who noted that the Association of Telecommunications Companies (ATCON) has been demanding the classification for years.

New rules will provide “further assurance that the Nigerian government will protect their investments against vandals and criminal elements.”

The Nigerian Communications Commission (NCC) estimates that the sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5% in the third quarter of last year.

The move will help alleviate pressure on the telecoms sector, which is facing increased operating costs and sales pressures from a sharp depreciation in the currency and a threefold increase in energy prices.

Repairs and revenue losses from damaged cables is estimated to have cost the sector almost 27 billion naira ($23 million) last year alone, documents seen by Bloomberg show.

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show. On Feb. 28, a cut on its network in three different locations by a road construction firm, an oil serving company and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than 11 billion naira – enough to build 870 kilometers of new fiber lines to areas without coverage.

A presidential order on the matter would be welcomed, said Tony Izuagbe Emoekpere, president, Association of Telecommunications Companies of Nigeria.

“When it comes to communication infrastructure, they are destroyed at will, so we are eagerly awaiting the president’s order,” he said. “It would be a great boost to the industry, and it will also encourage investment.”

 

 


Kindly share this post
Continue Reading

Telecom

Telegram Eyes 1Bn Users amidst Political Pressures

Published

on

Kindly share this post

Telegram, the messaging giant founded by Pavel Durov and headquartered in Dubai, anticipates hitting a remarkable milestone of one billion active monthly users within the next year.

Durov’s departure from Russia in 2014, prompted by governmental pressures to stifle opposition communities on his VK social media platform, underscores Telegram’s commitment to neutrality despite geopolitical challenges.

With 900 million active users currently, Telegram stands as a beacon of free speech in the digital realm, particularly influential in former Soviet Union republics and pivotal during conflicts like the Russia-Ukraine standoff.

Durov’s staunch advocacy for freedom of expression and opposition to censorship by tech giants like Apple and Google reinforces Telegram’s status as a neutral platform.

Opting for the UAE as its base, Durov cites its neutrality and openness as conducive to Telegram’s ethos, serving both opposition groups and governments alike while maintaining impartiality.

In Durov’s vision, the pursuit of freedom eclipses material gain, shaping Telegram’s trajectory as a bastion of digital liberation.

 

 


Kindly share this post
Continue Reading

Telecom

NITDA, NIMC Announce Collaboration To Strengthen Digital Economy

Published

on

Kindly share this post

To further strengthen Nigeria’s digital economy in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda, the National Information Technology Development Agency (NITDA) and National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance and create synergy between digital identity, payment ecosystem, and secure & seemless data exchange capabilities for Nigeria.

During the meeting between the Director-General of NITDA, Kashifu Inuwa Abdullahi, and Director General of NIMC, Engr. Bisoye Coker-Odusote, with some management staff of both organisations, they discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of Public Key Infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up. This committee will play a crucial role in kickstarting and harmonising the initiatives. It is expected to deliver a comprehensive implementation report within the next 4 weeks


Kindly share this post
Continue Reading

Trending