E-Financial
Heritage Bank joins forces with Gail Sickle Initiative to rescue sickle cell patients
Heritage Bank Plc has upped the ante of its support in the corporate social responsibility space by joining forces with Gail Sickle Initiative to rescue people living with sickle cell anaemia.
The partnership with Gail Sickle Initiative, a non-profit organisation, according to the Executive Director, Heritage Bank, Osepiribo Ben-Willie with its back-to-school project support, is to ameliorate the burden of sickle cell persons in Nigeria and to ensure that all affected persons live normal pain-free lives.
She stated it has become of concern to Heritage Bank to help alleviate the burden as over 40million Nigerians are healthy carriers of the sickle cell gene, whilst 150, 000 children are born with the disorder.
This, according to her, is by far the largest burden of sickle cell disorder around the world especially Nigeria and most of these children die in childhood from lack of access to early diagnosis and proper care.
“In Heritage Bank, health is a priority, that is why we want to continue partnering and supporting the NGO, Gail Sickle Initiative on welfare support, early detection and improved treatment and proper care,” she said.
Ben-Willie further affirmed that said that Heritage Bank in partnership with Gail Sickle Initiative is synergizing to create significant awareness and support for individuals affected by the disease.
Speaking at an event, the convener of Gail Sickle Initiative, Oluwafemi Ajayi, disclosed that with the support from Heritage Bank, the NGO has gone beyond its support to her members whom she refers to as winning warriors, to supporting and donating to people living with the sickle cell disease across the country.
According to her, as an organisation that supplies supplements to winning warriors, the Gail Sickle Initiative partnered with Heritage Bank and with the funds provided went beyond the organisations’ members and reached out to other winning warriors who have no parental support and to those in various hospital to give them supplements and offset the bill of some who were unable to pay their bills.
Ajayi further stated that Sickle Cell disorder poses various challenges to the carriers like the health challenge, stigmatisation, economic challenge amongst others.
According to her, the Gail Sickle Initiative focused on how to cover every aspect of these challenges by birthing the Sicklepreneur, this aids the warriors to be trained so they can acquire relevant skills and equip themselves to be independent.
Therefore, apart from trying to eradicate the sickle cell disease, they ensure that the stigmatisation label on the warriors does not result in depression for them.
She encouraged other corporate organisations to learn from Heritage Bank’s sterling example to the winning warriors by supporting the initiative and further contributed towards the back-to-school project with relevant items donated.

E-Financial
PenCom Sets Modalities to Handle Customers’ Complaints
In response to agitations by pension contributors and retirees over rising volume of unresolved complaints in the sector, PenCom has reiterated its commitment to deliver quality service delivery to stakeholders , stressing its leaving no stone unturned to ensuring that issues and complaints are resolved satisfactorily within the shortest possible time.
Though some contributors have argued that PenCom could be overwhelmed by the volume of complaints it receives on daily basis, they called for more hands and capacity building activities to step up service to customers.
Some of the common complaints lodged for resolutions ainclude, Non- remittance of pension contributions; delay in approval of transfers to Retirees Life Annuity (RLA); non- payment/ in receipt of accrued pension right for retirees of Treasury Funded Ministries, Departments and Agencies (MDAs); request for resolution of multiple PIN registration, delay in programmed withdrawal, temporary access of 25%, residential mortgage, voluntary contribution & NSITF; delay in data recapture, Retirement Savings Account (RSA) transfer related complaints.
Narrating his ordeal, a federal retiree, Olowu Abiodun, said that one of the reforms that would assuage the pains of pensioners is for PenCom to ensure that they get their dues within reasonable time of leaving service, particularly in the case of those whose retirement is on the basis of statutory 50 years of 60 years or 35 years, whichever applies to individual.
“It is very unfortunate that retirees suffer after serving their country, especially those who retire without amassing unjustified and underserved wealth. The case of one year expectation of contributed funds has been described by pensioners as callous, vicious and wicked,” he said.
In response, PenCom recently reassured that in keeping to its corporate strategy initiative for 2023 to 2027, it established the Consumer Protection Department (CPD) to replace its Corporate Responsibility and ServiCom Department, anchored on the Commission’s strategic plan that prioritises the quality of services rendered to customers, an approach, which ensures that the pension services are tailored to meet their expectations effectively. Moreover, it has set out modalities to handle customers’ complaints swiftly to prove that it is committed to ensuring that no stakeholder is left behind.
Speaking recently in Lagos at a forum, the head of the CPD, Mr. Ikenna Chidi-Ebere, maintained that it is the resolve of the Commission to protect its customers against any form of exploitation from any source and enforce their rights in line with its mandate.
Chidi-Ebere who urged customers to provide accurate and relevant information to the Commission at all time, affirmed that the Commission has allocated dedicated staff to provide swift responses to complaints and inquiries received on daily basis.
“The platforms are daily monitored to proactively ensure smooth response to the complaints received. We record details of every complaint, review to determine its nature and forward to appropriate channels to handle either within the Commission or Pension Funds Administrators (PFAs) for resolution.
“We provide instant response to complaints that do not require further investigation. We issue withholding replies to consumers upon receipt of complaints, prior to the commencement of investigation. We escalate complaints to the relevant departments within the Commission for immediate resolution,” he said.
The CPD head assured that all complaints from consumers regarding applications made through the PFAS are promptly escalated to the PFAS, providing them with a specific time frame to address and resolve the complaint.
E-Financial
Infrastructure Bank Earmarks N13Bn to Support FG’s Palliative Fund
The Infrastructure Bank of Nigeria has set aside N13 billion in support of the federal government’s palliatives on fuel subsidy removal via the provision of transportation system to cushion the effects of the hardship faced by Nigerians.
The Bank mulled an intervention that will make impact on urban development, adding that it would engage in road infrastructure development in collaboration with the Federal Government to alleviate the impacts of fuel subsidy removal.
This was disclosed by Mr Andrew Nweke, executive director, Infrastructure Bank, who led a delegation of the management and board members of the bank on a courtesy visit to the federal ministry of finance in Abuja on Thursday.
In a statement signed by Stephen Kilebi, director, press & public relations in the federal ministry of finance, he said Infrastructure Bank has set aside funds to convert Compressed Natural Gas (CNG) vehicles to cushion the effects of fuel subsidy removal.
Quoting Nkiru Chime, acting managing director of Infrastructure Bank, Mr. Kilebi said, “Chime hinted that The Infrastructure Bank had put in place funds to convert Compressed Natural Gas (CNG) vehicles to cushion the effects of fuel subsidy removal.”
According to him, Chime pointed out that since inception, Infrastructure Bank had intervened in the provision of mass transit, road and rail construction in some parts of the country.
She added that the Bank also had concessions with the Government, particularly with eight states, noting that, the bank had recapitalised in three stages.
Dr. Okokon Udo, permanent secretary, special duties, federal ministry of finance, assured that the Federal Government would create an enabling environment for businesses to thrive in the nation’s economy in order to reduce the adverse effects of subsidy removal.
E-Financial
CBN, Partners Announce Date for Second International Financial Inclusion Conference
The second edition of the International Financial Inclusion Conference (#IFIC2023) Nigeria’s flagship Financial Inclusion event is scheduled to hold on the 5th & 6th of October 2023 at the Landmark Event Center, Lagos, themed: “Financial Inclusion for All: Global Insights for Local Impact.”
Hosted by the Central Bank of Nigeria and partner agencies within the National Financial Inclusion Governance Committees, IFIC 2023 is an engagement platform for global thought leaders, regulators, and other stakeholders to discuss and collaborate on contemporary strategies for accelerating financial inclusion in the African continent and globally.
Keynote speakers include Dr. Chea Serey, Governor of the National Bank of Cambodia; Dr. Alfred Hannig, Executive Director, Alliance for Financial Inclusion; and Dr. Reza Baqir, former Governor of the State Bank of Pakistan.
Key topics to be explored include fintech-driven last mile solutions, leveraging big data and artificial intelligence, inclusive product innovation (non-interest finance), leveraging payment systems to scale financial inclusion in excluded segments – women, rural, youth and MSMEs, Consumer protection, fraud and data privacy, etc.
Other highlights include, Innovation Labs, Financial Inclusion Awards and other side events, with opportunities to showcase Nigeria as an investment destination to support economic development within Nigeria and the sub-region.
The maiden edition of the IFIC which held at the Transcorp Hilton Abuja, in 2022 was well attended by senior government officials from within and outside the country.
Former President Mohammadu Buhari, Queen Maxima of the Netherlands, selected Honourable Ministers of the Federal Republic of Nigeria and other influential persons in the global financial inclusion ecosystem were in attendance.
Over 5,000 participants were drawn from 78 countries and feedback on the event was overwhelmingly positive, with the 2023 edition much anticipated.
Overall, IFIC 2023 promises to be an insightful and engaging platform for networking with a vibrant and globally diverse Whova community and an eclectic mix of offerings to enrich participants’ in-person and/or virtual experience.
Don’t miss the biggest Financial Inclusion gathering in Africa! Join us at the Lagos
Landmark Event Centre, Thursday 5th and Friday 6th October 2023.
To register or for more information on the conference visit www.ificng.com
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