Telecom
How Airtel’s CSR Initiative in 2013 Turned Cynosure
Upon being enrolled into the primary school, it didn’t take long before most pupils get accustomed to going to school every morning with at least a litre of water in their water bottles-tucked into their school bag along with writing materials.
It had become mandatory for the kids to take along some water to class every morning since the school lacked pipe-borne water from inception in 1934. Soon, it became a routine most parents and the pupils followed year-in year out.
Community Primary School located in Amumara, Mbaise under Ezinihitte Local Government, Imo State is one of the schools Amumara and other adjoining villages such as Oboama and Akpodun are privileged to have. For some children in these townships, going to school every morning mean walking for about 15 minutes to 25 minutes through thick shrubs along pathways carved by frequent treading by villagers.
Built on an expanse of bare land partly grassy and without a fence to define its compound, Community Primary School comprises three set of structures – one with classes for pupils and the adjacent block as offices for teaching staff. The third was built to serve as loo for the teachers and pupils.
Over the years, the facilities in the school had inevitably deteriorated, subjecting the teachers and pupils to hard conditions. Nearly all the classrooms were without windows or doors. Most of the desks and chairs in the classrooms had become wonky and fragile, having seen age.
Even the teachers had to manage their old tables and chairs. The walls cracked gradually, ceilings caved in, colours faded off the structures and many of the facilities became dilapidated.
Heat of the midday sun scorched both teachers and parents while classes went since there was no ceiling under the corrugated iron sheets above their heads.
Break time for the pupils meant fun and play after their meals. But the challenge they often faced was how to get sufficient water to quench their thirst after running freely in the wide playground. Most of them experienced dehydration since the water in their bottles hardly sufficed through the hours in school. To get a bucket of water for use in school required fetching from a well located in another compound which is about 10 minutes walk away.
Thousands of people, despite the deplorable situation in Community Primary School, have passed through the school and many more are still in the school learning.
There is no gainsaying to the fact that when enabling environment is provided for pupils to learn, they learn with the right frame of mind and are well developed. This means providing quality education to raise well-adjusted future leaders.
This is in line with the vision of the leading telecommunications service provider, Airtel Nigeria, as part of its vision to give quality education and opportunity to people in less privilege end areas in Nigeria. The Telco, therefore, had initiated a Corporate Social Responsibility programmed dubbed ‘Adopt-a-School.’
Under this programme, the telecom company in collaboration with some states government adopted schools in less privileged communities in an effort to support the state governments.
Schools adopted by Airtel are assisted by renovating their structures, providing them with notebooks, text books, uniform, desks and chairs, boreholes for potable water, appliances and other learning materials. In addition, the teachers are made more competent and developed through series of training courses.
Community Primary School in Amumara village, Mbaise, Imo State is one of the schools Airtel Nigeria has adopted in Nigeria. From the capital city of Owerri, getting to remote Amumara village takes about one hour drive through very few neatly tarred roads. The common means of transportation for most of the villagers are motorcycles and bicycles.
Commercial transportation is done by buses and taxis that convey people into far villages through clayey undulating roads and many village squares. Very few structures are made of clay while some houses are just like those found in urban cities.
Trees surround almost every house in the villages as pathways can easily be used to determine where villagers walk to and fro. Sign posts indicating some schools and churches dot the roadsides.
Today, a total number of 300 pupils and 16 teachers are in the school, but the situation has changed from an abysmal condition to an enviable state.
Teachers and pupils in the school are delighted to see the turnaround the school has undergone after Airtel Nigeria adopted it.
2 blocks of 10 classrooms were upgraded in the school, with furniture such as whiteboards, desks, tables, ceiling fans and fluorescent tubes. Hundreds of school uniforms, bags, notebooks, exercise books and penswere donated to the school. The offices of the teachers were also renovated, providing them with necessary furniture and appliances.
Pupils no longer have to laboriously weed the grassy compound as Airtel also provided a mowerfor the school.
The Telco in addition, provided a borehole which gives potable water to the teachers and pupils. So, this brings an end to the rigorous task of coming to school with filled water bottles. The pupils and teachers now have sufficient water for use.
Being a rural area not frequently visited by many cars, the Amumara village came alive on the 28th of November when the Community Primary school was commissioned by Airtel Nigeria amidst joy and excitement by teachers, pupils, parents, traditional leaders and members of the community.
Among those present were Mr. Segun Ogunsanya, managing director and chief executive officer, Airtel Nigeria, Dr. UcheEjiogu, cCommissioner of Education, Imo State, Sole Administrator, Ezinihitte Local Government, Dr. Kelechi Osuagwu; His Royal Highness, Eze Ositadinma Beneth Nwokocha; Chairman, Imo State Universal Basic Education Board, Mrs. Getrude Oduka; executives of Imo State National Union of Teachers (NUT); Dipo Jolaosho, Regional Marketing Manager, South, Airtel Nigeria; Chinda Manjor, CSR Manager, Airtel Nigeria and Erhumu Bayagbon, Media Relations Manager, Airtel Nigeria.
The Airtel boss who was represented by Godfrey Efeurhobo, regional operations director, South Region, said, Airtel was “extremely delighted to partner with the government and people of Imo State in our quest to chart a new course for the development of education sector in Nigeria in general and Imo State in particular.
“As we make progress towards achieving Education for All, attention is being given to those children who are still out of school, who are particularly hard to reach and who are at risk of being excluded, marginalized or otherwise disadvantaged in relation to education. Even when children attend school, they may not complete the full cycle of primary education and may not experience or achieve learning of good quality.
“There is no gainsaying the fact that quality education offers children the best opportunity in life to realise their dreams and become the leaders of tomorrow. It is also important to note that a good environment is crucial to the development of a sound mind.
“It is therefore, in recognition of the importance of education and as part of our corporate Social Responsibility and vision; that we have committed to the adoption of public primary schools across Nigeria called Adopt-a-School programme.
“Under the programme, we are adopting government-owned primary schools located in underserved rural and semi-urban, providing them with requisite infrastructure including classrooms, textbooks, furniture, school uniforms and school bags. Training the teachers is also part of the programme.
“Let me state categorically that for us this is a long-term commitment as we will remain part of this school well into the future providing the necessary support and care. As a matter of fact, some of our employees have volunteered to come in occasionally to support the teachers with teaching, mentoring and other academic and physical development programmes.
“Today, in Imo State, we commence the journey to start giving back to the people of Nigeria through sustained support for education at the most important level.
“I want to specially thank the Governor of Imo State, OwelleRochasOkorocha, for his visionary leadership and commitment to transforming the living conditions of the people of Imo State. The strides being made by the government in the area of education are second to none and we are proud to be associated with them.
“May I use this opportunity to congratulate the indefatigable Commissioner for Primary, Secondary, Adult and Non-formal education in the state Dr. Mrs. UcheEjiogu, who has been exhibiting high level of commitment in ensuring effective institutionalization of qualitative and comprehensive education in the state. Dr. Mrs. Uche Ejiogu`s unflinching support dates back to her days as Imo SUBEB Chairperson, during which the success we are witnessing today started.
“Also special thanks go to the Imo State Universal Basic Education Board which is championing the development of primary education in the state. The Board has been very wonderful in its support for our initiative. We also thank the authorities of Ezinihitte-Mbaise Local Government Council for its hospitality and support.
“Distinguished guests, ladies and gentlemen, permit me to appreciate your unalloyed support for this programme, both physical and moral, most importantly for your presence in spite of your busy schedule. Let me reiterate the point I made earlier that we are not just here to build a physical structure but we are here to stay in full support of this school and others which we are going to adopt in other parts of the country. The good people of this great Community and the pupils of Community Primary School, Amumara will remain ever green in our heart. This is our School. We will continue to look after the school and our children.”
In her address, the Commissioner of Education, Imo State, commended Airtel for its “high powered show of patriotism” which has brought development to the school. She said the government has therefore opened the doors to Airtel more than ever before “for more business relations geared towards expanding your reach to the benefit of Imo people.
“More so, like Oliver Twist, we are asking that you extend your ‘Adopt-a-School’ project to other schools in the remote villages and communities in Imo State.’ She said.
Commenting on the Adopt-a-School initiative of the telecom operator, Mrs. Felly Wulotu, head teacher of Community Primary School, said the teachers and pupils are very happy to see the impact of Airtel on the school. She praised Airtel for transforming the school and providing the pupils with needed learning materials, borehole and furnished classrooms.
“Parents now feel happy to bring their children to this school because of the development they see here. There are good classrooms, text books, note books, uniforms, school bags and borehole for clean water. We appreciate Airtel for this generous contribution to our school,’ she said.
Some members of Amumara community who also attended the commissioning praised Airtel for transforming the school to an enviable state, providing borehole for clean water, good classrooms with furniture, text books, uniform, school bags and other educational materials to pupils of the school.
Mr. Patrick Chukwuma, an elder in the community, noted that conditions in Community Primary School which was founded in 1934 had worsen over time, but “ we thank God today that immediately Airtel adopted it things have changed for the better.”
Another parent pointed out the School has suddenly become one of the schools that parents now want to enroll their children due to the development going on. “There are now good classrooms, available text books, note books, uniforms and clean water. All of these attract pupils to the school.”
As part of its Adopt-a-School programme, Airtel has renovated and commissioned schools in Lagos, Ogun and Cross Rivers states and also donated educational materials and other facilities such as borehole and generating sets.
At the handing over of borehole and donation of educational materials to St. John’s Primary School, Oke-Agbo, Ijebu-Igbo, Ogun State, on 21st of November, the Commissioner of Education, Ogun State, Barr. John OlusegunOdubela, said the gesture by Airtel made an indelible impression on the school, pupils and the community.
He said, “The Ogun State Government cannot but continue to appreciate Airtel for the adoption of one of the schools in the state under her CSR initiatives. This shows the degree of love Airtel has for Ogun State. This complimentary effort of Airtel in the field of education will indeed go a long way to assist in the delivery of a qualitative education in this community.”
The commissioner commended Airtel in bringing public and primary school, especially those in remote locations at par with the best run private schools in terms of infrastructure and academic performance, for the benefit of the less privileged children.
Odubela had said, “I sincerely appreciate the management of Airtel for deeming it fit to provide a borehole for the school and also presenting book, writing materials and uniforms to the pupils of St John’s Anglican Primary School, OkeAgbo, Ijebi- Igbo under its CSR programme.”
He also implored the pupils to justify the huge financial investment by making the best use of the opportunity afforded them through this unique gesture and by aspiring to greater academic excellence and good behaviour.
He also implored all stakeholders to team up in ensuring that the school is taken to higher pedestal thus becoming a pride to the community and the state.
Airtel’s Adopt-a-School programme is a robust initiative that offers underprivileged children access to quality education in a conducive environment.
It also provides them with all the materials for learning and study. As part of the programme, Airtel organizes trainings for teachers of its adopted schools to ensure that a high teaching quality is always maintained.
Other schools adopted under the Airtel’s CSR-driven initiative include Oremeji Primary School, Ajegunle, Lagos; St. John’s Primary School, Ijebu-Igbo, Ogun State and Presbyterian Primary School, Ediba, Cross River State. All the schools equally received materials such as school uniforms, furniture, text books, school bags etc.
Indeed, the support Airtel Nigeria is rendering to state governments by collaborating with them to provide adequate facilities for schools in less privileged areas has contributed significantly to the development of education in Nigeria.
Some of the Airtel adopted schools were hitherto considered by parents as unworthy to enroll their kids, but now they have become schools parents yearn to put their wards in due to the huge support Airtel is giving to its adopted schools.
Apart from turning the despair of these children to bright hopes and giving them encouragement to study hard, parents are also relived of the cost of some learning materials.
The GSM Association (GSMA) has urged African governments to reduce taxes and levies on entry-level smartphones as part of efforts to accelerate digital inclusion and ensure millions of Africans are not excluded from the emerging artificial intelligence (AI) revolution.
The association warned that about 961 million Africans who are currently covered by mobile broadband networks are not using the services due to affordability challenges, particularly the high cost of smartphones.
The call was made at the Digital Africa Summit, organised by GSMA in partnership with the African Telecommunications Union (ATU), which brought together regulators, policymakers and industry stakeholders to discuss strategies for improving connectivity and driving digital transformation across the continent.
Speaking at the event, Caroline Mbugwa, senior director, Public Policy and Communications, GSMA Africa, said affordable smartphones and reliable connectivity were essential for unlocking the benefits of AI across sectors including healthcare, education, transport and commerce.
Mbugwa noted that while mobile broadband coverage has expanded significantly across Africa, a large number of people remain unable to access digital services because they cannot afford smartphones.
She stressed that fiscal reforms, particularly the removal of taxes on entry-level devices, were urgently needed to make smartphones more accessible to low-income users.
According to her, South Africa’s decision to remove a nine per cent luxury goods tax on entry-level smartphones helped accelerate adoption of smart devices and reduce dependence on feature phones.
“We are now entering what we call the era of intelligence, and the era of intelligence requires that we have an already existing robust infrastructure, robust connectivity that can support the growth of artificial intelligence on the continent.
“We have a whole 961 million Africans that are covered by mobile broadband services but are not using the service. This is what we refer to as a usage gap. If this remains unaddressed, it means that this number will be left behind when it comes to the adoption of AI.
“This signals that there is demand for adoption of smart devices. Customers are willing to actually use the service. Affordability is the challenge,” she said.
Also speaking, Michaela Angonius, head of Global Policy and Regulatory Team at GSMA, said African countries must adopt policy reforms that encourage investment, expand connectivity and reduce barriers to digital access.
Angonius, who oversees global regulatory and policy issues covering areas such as fiscal policy, competition and network deployment, cautioned against adopting a one-size-fits-all approach to reforms across the continent.
She said findings from the Digital Africa Index showed that while some countries, including South Africa, had made significant progress, others still needed deeper regulatory reforms to improve their digital ecosystems.
She identified three major areas requiring attention: modernising licensing frameworks, improving the use of Universal Service Fund (USF) resources and adopting smarter approaches to quality of service regulation.
According to her, many African countries still operate technology-specific licensing systems, which do not align with the rapid evolution of digital technologies.
Angonius advocated for technology-neutral licensing frameworks that would allow different communication providers, including satellite operators, mobile network operators and internet service providers, to operate under the same regulatory principles.
She explained that the growth of satellite services had exposed weaknesses in existing licensing structures, as regulators often struggle to determine how to classify new technologies.
On Universal Service Funds, Angonius said the existence of unused funds in many countries effectively creates an additional tax burden on telecom operators, which eventually increases costs for consumers.
She warned that such additional costs could worsen the digital divide at a time when Africa is already struggling with smartphone affordability and connectivity challenges.
The GSMA executive also called for a review of quality of service regulations, arguing that countries with the best digital service quality are not necessarily those with the most detailed regulatory requirements.
She said governments should instead focus on policies that encourage investment, expand coverage to underserved communities and improve access for people who remain disconnected.
Angonius further advised finance ministers across Africa to remove levies placed on entry-level smartphones to lower the cost of first-time device ownership.
“Those countries with the best quality of service are not necessarily the countries that have detailed quality of service regulation. Rather, they have focused on how to get the investment right.
“If you have a levy on any handset, firstly, if you can, as a finance minister, remove it. If you can’t, at least remove it from those entry-level handsets that should be affordable for everyday users,” she said.
She added that Nigeria, like other African countries, could benefit from reforms that promote investment, address societal needs and ensure consumers gain long-term value from digital transformation.
Airtel Africa has confirmed that the London Stock Exchange is its preferred listing venue for Airtel Money in 2026, as the group looks to unlock value from its fast-growing fintech business.
The highly anticipated listing aims to maximise market opportunities, with analysts reportedly anticipating a valuation of around $10 billion.
The announcement came as the telecoms operator reported strong first-quarter (Q1) results on Thursday, with surging data usage and mobile money transactions driving double-digit revenue growth across its markets.
The group reported revenue of $1.85 billion, up 31% in reported currency and 21.1% in constant currency, underscoring robust demand for digital and financial services.
Mobile money remained a standout performer, reinforcing its role as a key growth engine. Total transaction value reached an annualised $245 billion, up 51.5%, while the customer base grew 23.3% to 56.5 million users.
“Our focus on deepening financial inclusion through increased customer adoption, broader use cases and a stronger digital payments ecosystem enabled higher usage and facilitated continued average revenue per user growth, reinforcing Airtel Money’s growing role as a trusted digital financial services provider,” the company said.
Sunil Taldar, CEO of Airtel Africa, said the company is leveraging digital platforms, data and artificial intelligence to enhance customer experience and support long-term growth.
“We have started this year with another pleasing performance. Our continued focus on the customer experience translated into accelerating customer base growth across all business segments,” he said.
Taldar said a London listing would provide access to a broader international investor base and support the telco’s ambition to unlock long-term value from one of Africa’s leading fintech platforms.
Data usage per customer rose from 7.8GB to 10.6GB per month, driving a 56.3% increase in network traffic, while smartphone penetration reached 51%, reflecting continued digital adoption.
Accelerated network investment drove capital expenditure (capex) of US$389 million, up from $121 million in the corresponding period last year.
“Supported by an elevated pace of deployment, we added more than 920 sites during the quarter, our highest first-quarter site rollout, while further expanding our fibre network to 82,100km,” the company said.
Airtel’s cost-efficiency programme supported EBITDA margin resilience, with the margin remaining at 50.1% in Q1.
However, the company warned that higher energy costs linked to geopolitical developments could increase inflationary pressures and weigh on margins in the near term.
Despite this outlook, the operator said its investment programme remains on track, with spending brought forward to support demand and capture growth opportunities linked to Africa’s digital transformation.
TikTok says it removed more than 4.8 million videos in Nigeria for violating its Community Guidelines during the first quarter of 2026 as part of efforts to create a safer digital environment for users.
The platform disclosed this in its Q1 2026 Community Guidelines Enforcement Report, which highlighted increased investments in artificial intelligence (AI)-powered moderation systems, live-stream safety, content authenticity and AI literacy.
According to the report, the 4.8 million videos removed between January and March represented only 0.6 per cent of all content uploaded by Nigerian users during the period, indicating that the overwhelming majority of content complied with the platform’s rules.
TikTok said 99.8 per cent of the violating videos were removed proactively before being reported by users, while 92.8 per cent were taken down within 24 hours of being posted.
Globally, the platform removed more than 184 million videos during the same period, accounting for only 0.5 per cent of all videos uploaded worldwide.
TikTok said the figures reflected continued investment in advanced moderation technologies capable of detecting harmful content before it spreads widely across the platform.
The company also reported stronger enforcement measures for TikTok LIVE, saying it suspended 120,000 LIVE sessions in Nigeria for violating its Community Guidelines.
The figure represents an increase of 40,000 suspended LIVE sessions compared with the previous reporting period.
Globally, TikTok recorded more than 58 million LIVE enforcement actions, including the suspension of 50,791,858 LIVE sessions and warnings or demonetisation issued to 21,966,667 LIVE creators for breaching platform policies.
According to TikTok, warning notices provide creators with opportunities to correct policy violations before stronger sanctions are applied.
The platform attributed part of the success of its enforcement operations to close collaboration with government agencies, including Nigeria’s Office of the National Security Adviser (ONSA), as well as civil society organisations working to promote online safety.
TikTok said it was strengthening efforts to combat the misuse of artificial intelligence for producing misleading or spam content.
According to the report, the platform is testing enhanced detection systems capable of identifying accounts dedicated to publishing AI-generated spam.
Globally, TikTok removed more than 86 million fake accounts during the first quarter of 2026.
In Nigeria, the company disclosed that it removed more than 118,000 pieces of content under its policy governing edited media and AI-generated content (AIGC).
TikTok said it had also reached a major milestone by labelling more than three billion AI-generated videos globally using a combination of Content Credentials, creator disclosure tools and invisible watermarking technology.
The company said the measures are designed to improve transparency by helping users identify content created or substantially modified using AI technologies.
It reiterated that harmful or misleading AI-generated content remains prohibited under its Community Guidelines.
TikTok also announced a number of initiatives unveiled during the AI for Good Global Summit in Geneva aimed at promoting responsible AI use.
The company said it had joined the Coalition for Content Provenance and Authenticity (C2PA) Steering Committee, where it will collaborate with industry partners to develop standards that improve transparency around AI-generated content.
To promote responsible AI use, TikTok said it partnered with the National Association for Media Literacy Education (NAMLE) and AI expert Henry Ajder to develop educational resources for users.
As part of the initiative, the platform said it would launch a new in-app AI Literacy Hub for Nigerian users in the coming weeks.
According to TikTok, the hub will provide educational resources to help users identify AI-generated content and better understand how AI tools are being used on the platform.
The company also disclosed that it has committed more than 4 million U.S. dollars to its AI Literacy Fund since the initiative was launched in November 2025.
In Nigeria, TikTok said it continues to work with organisations including the Centre for Journalism Innovation and Development (CJID) and Paradigm Initiative to produce locally relevant AI literacy content.
According to the company, the partnerships have generated more than 200 million views, reflecting growing public interest in trustworthy AI education.
TikTok said it remained committed to improving transparency through regular publication of its Community Guidelines Enforcement Reports.
The company added that it has redesigned the reports to make them easier for users to navigate while expanding the number of countries for which detailed enforcement data is available.
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