Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Connect with us

E-Financial

How FirstBank is Making Customers Stay-Connected Through Its e-Channels

Published

on

Kindly share this post

Folarin is a smart entrepreneur who is in touch with technological advancement and the digital age. He has different apps on his mobile phone which he uses to organise both his business and private lives. He has a food app which he uses to order for his breakfast and lunch, he has another one that takes care of his love for music and another which he uses to manage his transactions online without stepping into a bank. He tells me, his bank is forward looking and futuristic enough to make banking easy for him and his clients.

 

“I have been banking with FirstBank since I was in school as an undergraduate, says Folarin. My mum opened the account for me. That was where she sent my monthly allowance. After school, I didn’t close the account I simply continued with the tradition.”

 

It was not difficult for Folarin to decide he would open his corporate account with FirstBank when he started his business a few years ago. He says the ease at which he gets his transactions done on FirstBank’s application, FirstMobile, endears him to the bank.

 

“I can do many transactions with FirstMobile. I can do bank transfers, check my balance, receive alerts on any transaction I do. There is also a beneficiary section that enables me save the account numbers of people close to me for future transactions.”

 

The FirstMobile App has over the years offered succour to FirstBank customers.

 

Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications, FirstBank says “FirstBank wanted a truly branchless experience for its customers and thus enhanced the app to deliver an instant, remote, self-enrolment feature. Hence, in 2015, onboarding process on FirstMobile was improved with self-service feature; empowering customers to remotely complete their onboarding process on the App without visiting a branch.”

 

In addition, Chuma Ezirim, Group Head, e-Business, First Bank of Nigeria Limited said the soft token was also launched to satisfy the needs of customers who did not want to carry the hard token about. “It serves the same purpose as the hard token but provides the advantage of convenience and mobility as it is installed in the customer’s mobile phone,” he noted.

 

Another interesting digital service platform by FirstBank is the FirstBillsPay, a biller aggregator platform. It aggregates various billers through a secured connection to the bank, to avail its customers a single payment point for all bills from their accounts.

 

“In addition to FirstMobile and FirstBillsPay is FirstCheckOut. This is an additional payment option that can be integrated to merchant website that will allow customers pay bills directly from their bank accounts as a substitute to cards. We also have the 894 USSD Quick Banking service as part of our financial inclusion drive. The *894# USSD service makes banking services available across all GSM networks, on any type of device, anywhere and at any time; this gives it a unique selling point,” explained Ezirim.

 

There are also the Emerging Channels (USSD Collections, mCash, MVISA). These platforms are to ensure FirstBank gets its customers connected in a seamless way in the digital driven age.

 

“Our FirstBank mVisa is an innovative mobile payment solution that allows consumers to pay for goods and services via FirstMobile by scanning a QR code using a smart phone or by dialing a USSD number on a phone. Payment goes directly from the consumer’s account into the merchant’s account and both parties get real-time notification. The USSD Collections allow merchants to receive payments from customers simply by using 894 USSD string for FirstBank customers. The focus segments for USSD Collections are Manufacturing/FMCGs/ Value Chain Businesses, Petrol Stations, Network Marketing Companies, Transporting Companies, Churches, Schools and others,” says Ezirim.

 

Furthermore, FirstBank Agent banking was launched towards the end of 2017. The bank recruited Firstmonie Agents and empowered them to carry out basic financial services within their vicinity. Firstmonie Agents are literally human extensions of almost all the banking activities, they are strategically positioned within communities with large population of unbanked and underbanked individuals. With the large network of Firstmonie Agents spread across the length and breadth of the country, financial inclusion is significantly promoted by FirstBank.

 

Now, the new kid on the block for FirstBank is the chat banking on WhatsApp. With this, FirstBank’s customers can leverage on the real-time messaging capabilities of the WhatsApp Business solution to check their account balances as well as perform simple banking queries.

 

“Customers’ expectations are constantly changing and it’s our duty as a customer focused bank to ensure that our customers are provided with the means to carry out banking services through any channel they desire,” says Ezirim. “We are constantly seeking new ways and opportunities to meet customers at their preferred touch points and we understand our customers are actively engaged on WhatsApp.”

 

With FirstBank chatbanking on WhatsApp, it is not just about staying connected with friends and loved ones, but also keeping in touch with FirstBank anytime and anywhere you are.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

E-Financial

CBN, SEC Fine Access Holdings N1.21Bn for Infractions

Published

on

Kindly share this post

Central Bank of Nigeria (CBN) and the Securities and Exchange Commission (SEC) have jointly imposed a total fine of ₦1.21bn on Access Holdings Plc for a series of regulatory breaches committed during the 2024 financial year.

CBN, SEC Fine Access Holdings N1.21Bn for Infractions

The move reflects a more assertive regulatory approach by the country’s financial watchdogs, aimed at reinforcing discipline and aligning Nigeria’s banking standards with global best practices.

According to the group’s audited financial statements submitted to the Nigerian Exchange (NGX), the fines represent a sharp increase of over 217 per cent compared to the ₦38m penalty issued during the same period in 2023.

This significant rise in sanctions signals a new era of stricter enforcement and zero tolerance for non-compliance within the banking sector.

Access Holdings was penalised by the CBN for multiple contraventions, including failures related to anti-money laundering (AML) compliance, poor reporting of cybersecurity incidents, the unauthorized warehousing of government funds, and violations of consumer protection standards.

One of the most substantial penalties was a ₦718.5m fine imposed for breaches of AML regulations.

The central bank also issued a ₦300m fine for the improper warehousing of funds belonging to a government agency, which constituted a serious lapse in financial governance.

Further sanctions were issued for the group’s failure to properly report cyber incidents, resulting in a ₦69m fine, while additional penalties were imposed for breaches related to targeted financial sanctions and ineffective screening solutions within the bank’s systems.

The group got the sum of N10m penalty for contravention of regulations on targeted financial sanctions and screening solutions relating to the Bank’s database and ₦2m for wrongful renewal of debit cards, which violated consumer protection guidelines.

The financial institution was also penalised ₦5m for non-compliance with regulations related to mystery shopping exercises involving confiscated naira notes,

The SEC, on its part, sanctioned Access Holdings with a ₦100.6m fine for the unauthorized sale of securities, a serious infraction that undermines the integrity of Nigeria’s capital market.

This particular violation highlights concerns around operational transparency and internal controls within the bank’s investment services.

Regulatory authorities have emphasized that these enforcement actions are not isolated but part of a broader commitment to strengthen financial supervision across Nigeria’s banking and capital markets.

Under the leadership of Olayemi Cardoso, governor, CBN,  the central bank has prioritized reforms that promote financial stability, strengthen institutional compliance, and reduce the risk of systemic failures.

The focus on anti-money laundering and combating the financing of terrorism (CFT) has become particularly pronounced, reflecting both domestic priorities and Nigeria’s obligations under international financial agreements.

The SEC, similarly, has reaffirmed its dedication to maintaining order in the capital markets and ensuring that all participants adhere to existing rules and ethical standards.

Both agencies have adopted a proactive stance in recent years, intensifying oversight mechanisms and increasing the frequency of audits and inspections to deter infractions before they escalate.

The fines imposed on Access Holdings underscore the seriousness with which regulators now view non-compliance.

As the financial landscape evolves and becomes increasingly digitized, institutions are being held to higher standards of accountability, operational integrity, and consumer protection.

The CBN and SEC have made it clear that ensuring a sound, transparent, and globally competitive financial system is a top priority—and enforcement actions such as these are central to achieving that goal.


Kindly share this post
Continue Reading

E-Financial

First Asset Management Launches N100 Billion Infrastructure Fund to Provide Sustainable Capital for Infrastructural Development Across Sectors

Published

on

Kindly share this post

In a strategic move to address Nigeria’s infrastructure financing gap, First Asset Management, one of Nigeria’s leading investment managers and a subsidiary of First HoldCo Plc., has officially launched the N20 billion Series 1 Offer under its N100bn FBN Infrastructure Fund Programme.

This groundbreaking initiative reflects the firm’s dedication to support critical infrastructure development through long-term investment strategies tailored to Nigeria’s unique needs.

The Fund is designed to provide sustainable capital for large-scale projects across key sectors, including renewable energy, power, recycling, waste management, and water resource development.

These sectors are critical to economic transformation, environmental sustainability, and fostering social impact. The launch marks a significant milestone in First Asset Management’s mission to enhance Nigeria’s capital markets by offering investors robust alternative investment opportunities.

Mr. Ike Onyia, Managing Director of First Asset Management, emphasized that the infrastructure fund underscores the company’s strategic focus on contributing to national development through innovative financial instruments. “This launch represents a bold step forward in actualising our promise to support transformative projects that unlock economic potential, empower communities, and align with the global drive towards sustainable finance,” he stated.

Mr. Onyia further affirmed that the Fund would facilitate private and public sector collaboration on capital-intensive projects that will create jobs, enhance social welfare, and improve Nigeria’s environmental outlook through a strong focus on ESG (Environmental, Social and Governance) principles.

The Series 1 Issuance offers a tenor of ten years and a minimum investment of N10,000,000.00, targeting qualified investors seeking long-term returns. The Fund is structured to provide stable income derived from infrastructure projects domiciled in Nigeria, with investments denominated in Naira.

It is tailored to attract pension funds, development finance institutions, institutional and professional investors, as well as high-net-worth individuals who are eager to contribute to infrastructure growth while achieving substantial financial returns.

In addition to offering a strong financial proposition, the Fund aims to directly support Nigeria’s development priorities by financing projects that create employment, enhance productivity, mitigates pollution, and improve the quality of life across communities.

By adopting a sustainable and impact-driven approach to investing, First Asset Management is setting the tone for a new era of development aimed at capital mobilisation in Nigeria.

First Asset Management Limited reaffirms its position as a catalyst for progress in the Nigerian financial ecosystem. Through initiatives like the FBN Infrastructure Fund, the firm remains dedicated in its commitment to delivering innovative solutions, building investor confidence, and contributing to the nation’s enduring growth trajectory.


Kindly share this post
Continue Reading

E-Financial

Access Bank Faces Charges over Alleged Diversion of N826m

Published

on

Kindly share this post

Access Bank Plc and one of its employees are enmeshed in legal troubles after a four-count charge was filed against them at the Federal High Court over the alleged diversion of N825.9 million in state funds into a fraudulent account.

Access Bank Faces Charges over Alleged Diversion of N826m

According to Premium Times, the e charges, filed by the federal government, followed an investigation by the Independent Corrupt Practices and Other Related Offences Commission (ICPC).

The charges, filed at the Sokoto Judicial Division, accused Abdulmalik Abubakar, a relationship manager at Access Bank’s Sokoto branch, and the bank itself of conspiracy, money laundering, and concealment of stolen funds.

The state counsel in count one alleged that the defendants created a fake “Internal Revenue Service Account” with number 1873016763, through which they received N825.9 million between May 2024 and January 2025, in violation of Nigeria’s Money Laundering Act of 2022 and the Corrupt Practices Act of 2000.

The second count accuses them of allegedly concealing the same funds through the same fraudulent account, said to have been created at Access Bank’s Sokoto branch.

According to the court, the bank and Abubakar committed an offence contrary to section 18 (2)(a) and punishable under sections 18(3), 18 (4), 22(1) and 22(2) of the Money Laundering (Prevention and Prohibition) Act, 2022.

In count three, prosecutors say the money was fraudulently received through the fake account, “thereby committing an offence contrary to section 13 and punishable under section 68 of the Corrupt Practices and Other Related Offences Act, 2000”.

Count four alleges that Abubakar and the bank directly concealed the laundered funds, “thereby committing an offence contrary to and punishable under section 24 of the Corrupt Practices and Other Related Offences Act, 2000”.

The federal government said the money was diverted without authorisation and concealed in breach of anti-corruption and money laundering laws.

According to a hearing notice signed on May 2, the case had been moved from the General Cause List to a hearing set for May 19 (yesterday).

It will be heard on that date if the court’s schedule allows.

Otherwise, it will be postponed without further notice.

The hearing may last up to two days.

The notice said either party wishing to postpone must apply to the court promptly and provide proof if the reason involves factual matters.

At the hearing, both parties must present all evidence, including witnesses and documents.

Evidence must be submitted during the hearing.

Failure to do so may result in exclusion or costs.

It said parties wanting witnesses to attend should immediately request the court to issue summons, allowing enough time to notify them.

If witnesses must bring documents, these must be clearly specified.

The party requesting witnesses must pay reasonable fees for their expenses and loss of time, as fixed by the court.

Attendance may be refused if fees are not deposited.

If either party wishes to use documents held by the other, they must notify them in writing ahead of the hearing.

Otherwise, they cannot present secondary evidence.

The notice was issued by order of the court.

When contacted, Kunle Aderinokun, Access Bank spokesperson, said the bank would issue an official statement on the matter, according to Premium Times.


Kindly share this post
Continue Reading

Trending