E-Business
How Managed IT Services Can Help Transform Your Business

Managed IT services are IT infrastructure monitoring, maintenance, repair, and reporting operations carried out by a service provider on behalf of the business that owns the infrastructure.
In simple terms, it’s what happens when a business outsources the management of its IT to another firm that exists to take on such work, instead of leaving this task with in-house IT teams.
There’s an important point to note though. Occasional repair work done by a technician you’ve hired for a one-off job isn’t managed service, in the real sense that it’s understood. Managed services, unlike occasional repair and maintenance, are carried out based on a Service Level Agreement (SLA). And you typically pay for the service monthly.
When you have a working agreement with a Managed Service Provider (MSP), they will take care of a range of IT issues that you ask them to provide.
Whether you’re a small business or large corporation, you should consider using managed IT services.
Here’s why.
Managed Services or One-off Repairs?
As a business, you want your IT systems in top shape every hour, all day, throughout the work year. Your productivity depends on this, as does your bottom line (ultimately). Even if your workers are skilled and primed to do their jobs, they will be unable to produce the best quality output unless they have the tech tools in good condition.
For a long while, most companies in Nigeria have relied on technicians to fix these issues when they arise. They contact someone to sort out their problematic wiring, or set up a WLAN (Wireless Local Area Network).
But this approach is becoming less convenient. That’s because our businesses have grown so dependent on these technologies that our operations shut down if we have to wait for technicians to carry out hours-long fixes. When it takes too long to deal with IT problems, we lose hours or even days of productivity.
This is where managed services come in.
With managed IT services, you won’t have to hurry someone over to troubleshoot issues or burn precious hours while trying to figure out tech problems. Your IT infrastructure will be taken care of by experts, who ensure that issues are dealt with before they can threaten business continuity.
Examples of Managed IT Services
Here are some things that an MSP can do for your business.
- Managed WLAN
You don’t have to wait until there’s a problem with your business’s wireless connectivity before getting a technician to have a look at it. Why not let a team of experts manage the setup on your behalf so that they tackle any weaknesses that exist before it disrupts your activities?
- Enterprise Mobility
Companies often need their staff to deal with tasks while they are away from their offices. A managed services provider could help them set up channels that let employees to securely access their company’s digital platforms from wherever they are. MSPs also ensure that such systems are always functioning optimally, and will fix any issues that may arise with them.
- Managed Security
When an MSP provides managed security, they take on the monitoring and management of a client organization’s cybersecurity. They can help set up and maintain systems like virus blocking, Virtual Private Networks (VPN), and firewalls.
- Professional Services
Managed Services Providers also plan, design, implement and manage networks and general enterprise technology systems. This includes network audits and forensics, voice and data network visualization, installation and configuration, live network monitoring and 24-hour emergency maintenance, among others.
- Managed Cloud, Storage, and Backup
Instead of having their cloud-infrastructure on-site, most businesses now prefer to let cloud service firms provide and take care of those facilities on their behalf.
What You Stand to Gain with Managed Services
- Frees Up Time and Resources
MSPs take a significant amount of load off businesses. They no longer have to struggle with very technical repair and monitoring tasks. This frees up time and resources that they can channel to the core aspects of their operations.
- Increases Productivity
Given more time and resources, your team will be able to achieve more. The improved IT services you get from your MSP will also allow your staff to do better at their jobs—they don’t have to struggle with outages that disrupt their work, for instance.
- Smaller Budget
Depending on what your IT needs are, you may not even need an IT team if you’re using a managed service provider. The MSP could completely take on that role. This takes out the cost of training and remunerating an in-house IT team.
- Scalability
If your business grows, or if the demand for your services increases, you may need to ramp up your IT resources to meet up with the market’s requests. Managed services are designed to adjust quickly to this. You can scale up or scale down the service you are getting with relative ease. You don’t have to hire and train staff, change your technologies and incur the costs that accompany these things.
- Support
If there’s anything about your IT that you’re not sure about, you can call your MSP and ask them to make it clearer to you. The more customer-centric service providers will respond promptly to your requests and keep you updated on things as often as is possible.
Does Your Organization Need Managed Services?
Your business or agency needs to consider managed IT services if it meets one or more of these criteria:
- Your in-house IT team is overworked or struggling to keep up with the many tasks on their plate
- The organization has a growing IT infrastructure that requires constant monitoring
- IT maintenance costs are expanding rapidly and eating into your budget
- You are dissatisfied with the current level of support you’re getting for your IT infrastructure
A Managed IT Services Provider You Can Trust
If you would like to find out more about managed services, you can speak with the IT consultants at Layer3. They could help you determine what kind of services your business needs, and how they should be deployed.
For over 14 years, Layer3 has served clients in both the private and public sectors of Nigeria, providing them with the technologies that meet their peculiar needs. You could benefit from their extensive expertise in cybersecurity, managed WLAN, mobile device management, and network maintenance.
Get started with managed services to help your business up the growth curve. Contact us now to begin this journey.
Keywords – internet consulting , onsite support , remote support , network consulting , data recovery , backup services , mobile device management , cybersecurity , network maintenance , managed cloud service , virus blocking, Virtual Private Networks (VPN), firewalls, Managed Service Provider (MSP), IT infrastructure monitoring, maintenance, repair
E-Business
FG Plans to Make 95 Percent of Nigerians Digitally Literate by 2030

Federal government has announced its plans to achieve 95 per cent digital literacy among Nigerians by 2030, with a specific target of training and empowering at least 30 million citizens by 2027.
The announcement was made on Thursday at the grand finale of the Digital for All Challenge 2.0, an initiative of Tech4Dev funded by the UK Government’s Digital Access Programme and implemented in partnership with the National Information Technology Development Agency (NITDA).
Kashifu Abdullahi, director-general, NITDA, represented by Aristotle Onumo, director of Stakeholder Management at the agency, said that over 30 million Nigerians, particularly in rural areas, are being targeted for training, with digital champions deployed nationwide to facilitate the programme.
“We are integrating digital literacy into school curricula nationwide, from primary to university level, and partnering with the Head of Civil Service to make digital skills a requirement for civil service progression,” Onumo said.
He added that NITDA aims to achieve 70 percent digital literacy by 2027 as a foundation for reaching 95 percent by 2030.
Onumo called on stakeholders to work together, stressing that digital literacy is for everyone — the young, the old, the employed, job seekers, traders, civil servants, and others.
In her welcome remarks, Mrs. Oladiwura Oladepo, Co-Founder of Tech4Dev, described the initiative as a national movement to deepen digital knowledge and inclusion across all levels of society.
She noted that the programme has already impacted over one million Nigerians drawn from all six geopolitical zones.
Oladepo said the Digital for All Challenge 2.0 is not just a competition but a movement to unlock opportunities and close the digital divide for individuals, families, and the nation.
Representing the British High Commission, Mr. Idongesit Udo, Digital Access Programme Adviser, praised the initiative for creating opportunities for young Nigerians to compete globally, enabling civil servants to deliver better services, and helping children begin their digital journey early.
He highlighted the UK’s broader partnership with Nigeria, which includes initiatives in cybersecurity (Africa Cyber Programme), standardization (British Standards Institute), and entrepreneurship (UK-Nigeria Tech Hub), all aimed at fostering a thriving digital economy.
At the event, participants from all six geopolitical zones competed in various categories.
The first prize winner, Miracle Michael, received N15 million. The second prize went to Chinedu Arisa, who received N12.5 million, while Ismail Adam and Uluchi Chibueze received N10 million and N7.5 million respectively.
Nkeiruka Onyejeocha, minister of State for Labour and Employment, who presented the awards, commended the initiative for equipping Nigerian youth with future-ready skills.
She emphasised that digital literacy is vital not only for job creation but also for national development, and encouraged more young people to take part in programmes of this nature.
E-Business
NDPC Raises Alarm on Chrome Vulnerabilities, Urges Nigerians to Secure Devices

Nigeria Data Protection Commission (NDPC) has issued an urgent security advisory, warning Nigerians of critical vulnerabilities in Google Chrome that could expose users to severe cyber threats.
The alert, posted on the Commission’s official X handle, underscores the risks of these flaws and calls for immediate action to safeguard personal devices and data.
According to the NDPC, the vulnerabilities could allow attackers to execute arbitrary code on a user’s system, potentially granting unauthorised access to computers.
This could enable cybercriminals to install malicious programs, view, alter, or delete sensitive data, and even create new user accounts with full administrative rights.
Such breaches could disrupt device functionality, compromise personal information, and lead to significant loss of control over affected systems.
“Multiple vulnerabilities have been discovered in Google Chrome. The most severe of these could allow an attacker to take over a user’s system,” the NDPC stated, emphasising the urgency of addressing the issue.
To mitigate these risks, the Commission has advised Chrome users to apply the latest browser updates immediately.
It also recommends operating devices with standard user rights instead of administrative privileges to limit potential damage. Additionally, the NDPC urged Nigerians to exercise caution by avoiding suspicious links, unsolicited attachments, and untrusted websites.
The advisory comes as part of Nigeria’s broader efforts to strengthen data protection.
E-Business
Microsoft Seizes 340 Websites Linked to Nigerian-based Phishing Subscription Service

Microsoft said on Tuesday that it seized nearly 340 websites tied to a rapidly growing Nigerian-based service that allowed users to carry out phishing operations that stole at least 5,000 Microsoft user credentials.
Microsoft obtained an order from the U.S. District Court in Manhattan earlier this month to seize domains associated with Raccoon0365, the subscription service that allowed users to carry out massive phishing campaigns, which sometimes involved thousands of emails at a time, according to Steven Masada, assistant general counsel for Microsoft’s Digital Crimes Unit.
Raccoon0365’s service, which operates through a private Telegram channel with more than 850 subscribers, enables users to impersonate trusted brands and get targets to enter Microsoft login credentials on phony Microsoft login pages, Masada said in a blog posted on Microsoft’s website.
The service has generated for its small group of operators at least $100,000 in cryptocurrency payments since launching in July 2024, Masada said in the blog. Microsoft said the seizure of the websites occurred over a period of days earlier this month.
Microsoft identified Nigeria-based Joshua Ogundipe as the leader and main operator of Raccoon0365.
Ogundipe did not immediately respond to an email request for comment sent to the email address identified by Microsoft in its court filing.
“Cybercriminals don’t need to be sophisticated to cause widespread harm,” Masada said. “Simple tools like Raccoon0365 make cybercrime accessible to virtually anyone, putting millions of users at risk.”
Raccoon0365 subscribers have targeted a wide swath of industries, Masada said, and separate court filings allege that “a significant portion” of Raccoon0365 activity targets organizations based in New York City.
Masada said Microsoft identified what it said was a Raccoon0365-related effort using tax-themed phishing emails to target more than 2,300 organizations, mostly in the U.S., between February 12 and February 28 this year, according to a company blog posted in April.
Errol Weiss, chief security officer of the Health Information Sharing & Analysis Center (Health-ISAC), which provides cybersecurity services to member health organizations and is a co-plaintiff alongside Microsoft, said Raccoon0365 has been linked to successful credential harvesting through phishing campaigns at at least five unnamed healthcare organizations, while targeting 25 health sector organizations overall. Once hackers gain that access, any number of things can happen, Weiss said.
“So many of the attacks start because somebody gave up their user name and password to a bad guy,” Weiss said in an interview. “Once that cybercriminal has access to the network, then it’s just up to the imagination in terms of what comes next and how they monetize it.”
The Raccoon0365 operators used services provided by Cloudflare to help hide the service’s backend infrastructure, the internet services firm said in its own blog post. Cloudflare worked with Microsoft and the U.S. Secret Service to disrupt Raccoon0365 operations on its platform and prevent the operators from establishing new accounts, the company said.
Blake Darché, the head of threat intelligence at Cloudflare, said in an interview that the Raccoon0365 operators made some key operational security mistakes but were highly effective.
“They’re in people’s accounts, they compromise lots of people, and it needs to obviously be stopped,” he said.
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