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How Professional Executive Assistants Impact Work Culture

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By Precious Emechebe

In today’s professional climate, the role of an Executive Assistant (EA) is disruptive. Much so with the availability of advanced technological and organisational tools.

Beyond managing information flow and attending meetings for high-level professionals such as a Chief Experience Officer (CXO), EAs now actively take part in more strategic, supervisory, and authoritative decisions.

To quote The Assist, “Today’s Chief Executives lean on their assistants not just for admin help but also for strategic counsel, technical expertise and critical analysis. EAs are expected to dabble in things as wide and varied as project management, event planning, and internal communications.”

This makes EAs as vital to an organisation’s growth and success as any other high-level professional.

So, what are these roles, their limitations, and their impact? Let’s take a deep dive:

1. EAs as Strategic Partners: EAs have a deep understanding of the industry they work in and the regulatory framework and policies that affect said industry. As a result, they make valid contributions that progress conversations and decisions of their Executives.

2. EAs as Professional Problem Solvers: Impossible is a word that does not exist in the dictionary of an EA. They are super connectors that make connections within and beyond their network. They make the most of their networking activities by keeping records of vital information on acquaintances and are quick to assist when necessary. This helps them earn and maintain lifetime access to influential decision-makers, thereby positively impacting the Executives and organisations they represent.

3. EAs as Trusted Confidants: A professional EA understands that one of the most significant responsibilities of the role is trust. This responsibility stems from working closely with those whose corridors crucial information is shared, and decisions are made regularly. Therefore, trust is an attribute they earn and do not trade for anything.

A professional EA is discreet, unassuming and cautious of the words they speak, as they understand the gravity of their responsibility and the consequences of loose lips.

These said, EAs are and can be more.

As an EA, you must stay committed to the path of personal and professional development. You are expected to take essential courses, join empowering associations to grow your network and influence, and expand your horizon.

This is critical in changing the prevalence of a wrong perception about the EA role limitations. It positions you as an asset to your superiors and your organisation.

Now, in what ways can an EA be an asset to a CXO or other superiors?

We’ll consider these two main factors:

1. The CXO or superior’s willingness to delegate part of their workload to the Executive Assistant: The essence of Executives having EAs is to have more time to focus on optimising strategic thinking and execution.

Melba Duncan, CEO of Duncan Group, in her 2011 Harvard Business Review article titled ‘The Case for Executive Assistants’ stated, “… an EA must make the executive 8% more productive than he or she would be working solo—for instance, the assistant needs to save the executive roughly five hours in a 60-hour workweek.”

Diligent EAs save their bosses much more time than that. As Robert Pozen, Senior Lecturer at MIT Sloan School of Management, puts it, “A top-notch assistant is crucial to being productive.”

Progressive-minded CXOs are happy to empower and delegate work to competent EAs with the trust and assurance of professional execution.

Ultimately, an empowered EA can strategically organise and follow up on action items, manage information flow, attend to financial matters, and attend important meetings on their superior’s behalf.

2. The EA’s willingness to stretch beyond their comfort zone to assume new responsibilities: Successful EAs are simply those who don’t compromise on personal development. They are willing to push themselves beyond the rudimentary requirements of their jobs, utilising new languages, relations, and technological skills to function in global markets.

These types of EAs are invaluable assets to their bosses as they become masters in their primary roles, with the capacity and competence to take on new responsibilities.

Such EAs usually score high on emotional intelligence, as they can read their bosses’ shifts in behaviour and temperament, respond correctly, and accommodate their style to help them win.

These attributes endear such EAs to their bosses, who become more comfortable with participating in their growth within and outside the organisation.

To put it succinctly, Executive–Assistant relationships are business partnerships; strong ones are win-wins.

 

Precious Emechebe is the Executive Assistant to the Chief Executive Officer of MultiChoice Nigeria.

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Africa to get AI Data Centres Through Three-way Partnership

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Localised, industrial-grade artificial intelligence (AI) data centre infrastructure will be delivered across Africa and the Global South, following a strategic alliance between sovereign AI infrastructure company Amini, electronics manufacturing giant Hon Hai Technology Group (Foxconn) and French digital firm Bull.

The three-way partnership aims to close the sovereign compute gap by allowing governments, telecommunications operators, financial institutions and energy companies to acquire and operate computing systems domestically.

Africa’s digital economy is projected to reach $1.5 trillion by 2030, which is driving regional demand for AI-enabled services across public administration, energy and finance, the parties say.

However, advanced cloud and AI processing capabilities have historically remained concentrated within a small number of external providers. The partnership seeks to establish locally anchored infrastructure, enabling domestic organisations to retain control over data and digital sovereignty.

Under the agreement, Amini will drive local market engagement and deployment, leveraging its existing platforms for locally anchored data capacity.

Foxconn will provide specialised hardware, server architecture and modular data centre technologies in its first dedicated infrastructure initiative focused on African markets.

Bull integrates its expertise in high-performance computing, quantum computing and emerging-market digital capacity. By operating independent systems, critical national sectors can bypass reliance on external platform architectures.

Financial entities can deploy independent credit, risk assessment and financial inclusion algorithms, while energy providers can implement localised machine learning for predictive maintenance and national grid optimisation.

“AI is becoming foundational infrastructure for every economy, yet most of the world still lacks the compute capacity required to participate on its own terms,” said Kate Kallot, founder and CEO of Amini. “This partnership ensures that Africa and the Global South can acquire, own and operate AI infrastructure locally, with sovereignty and long-term economic value at its core.”

Alexandre Jouys, chief commercial officer and head of Southern Europe, Middle East and Africa at Bull, added that Africa and more generally the Global South have the potential to emerge as a global-scale AI hub, by continuing to build regional computing capacity and supply chain independence.


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Distinguished Industry Veteran Dr. Olusola Teniola to Chair NDSF 2026

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The organizing committee of the 2026 Nigeria DigitalSENSE Forum (NDSF) on Internet Governance for Development (IG4D) is proud to announce Dr. Olusola Teniola as the Chairman for this year’s landmark event.

Distinguished Industry Veteran Dr. Olusola Teniola to Chair NDSF 2026

A seasoned leader with over 32 years of global experience in the telecommunications and technology sectors, Dr. Teniola brings a wealth of strategic expertise to the forum.

The Convener of NDSF and Group Executive Editor, ITREALMS Media group, Ogbuefi Remmy Nweke, welcomed the appointment, noting that Dr. Teniola’s leadership comes at a pivotal time for Nigeria’s digital economy.

Dr. Teniola currently serves as the Director of Strategic Business Initiatives at ipNX Nigeria, where he leads market expansion across West and Central Africa.

His recent contributions as a Digital Development Consultant to the World Bank Group for the May 2025 Country Private Sector Diagnostic report further underscore the high-level expertise he brings to the 2026 forum.

Dr. Teniola’s career is defined by high-impact leadership and infrastructure development:

  • He previously served as COO for Oodua Infraco Resource Limited, overseeing the deployment of 870km of digital infrastructure in Southwest Nigeria.
  • He is the past President of the Association of Telecommunications Companies of Nigeria (ATCON) and succeeded Dr. Ernest Ndukwe as the National Coordinator for the Alliance for Affordable Internet (A4ai).
  • His background includes executive roles at global giants such as British Telecom, Vodafone, Cisco Inc, and Alcatel-Lucent Technologies.
  • He has been a vital contributor to the Nigerian Broadband Plan (2012-2013 and 2020-2025) and currently serves on the IPv6 Council.

Dr. Teniola holds a B.Eng (Hons) in Computer & Information Engineering from South Bank University, an MBA from the University of Bath School of Management, and an Honorary Doctorate (DBA) from Prowess University.

He is a Fellow of the MSME Institute of Management & Professional Studies and a member of the Chartered Institute of Directors (IoD) Nigeria.


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NCC Says Telecom Industry on Course to Improve Quality of Service

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Nigerian Communications Commission (NCC) says ongoing investments and regulatory interventions in the telecommunications sector are expected to address persistent quality of service challenges across the country.

NCC Says Telecom Industry on Course to Improve Quality of Service

NCC

In a statement signed by the Head of Public Affairs, Nnenna Ukoha, on Wednesday, the commission acknowledged public concerns over dropped calls, slow internet speeds, unstable data services and service disruptions affecting consumers.

The commission said telecommunications services had become central to work, education, business, access to essential services and social connectivity, adding that consumers deserved reliable services and value for money.

According to the NCC, improving quality of service has remained a major regulatory priority over the past two years.

It said the commission had intensified monitoring of Mobile Network Operators, Internet Service Providers and Tower Companies, while strengthening data-driven oversight and stakeholder engagement to address structural challenges affecting service delivery.

The commission disclosed that the sector was undergoing one of its largest network expansion and modernisation phases in recent years following a prolonged period of under-investment.

It said Mobile Network Operators invested more than N2.13 trillion in network infrastructure and upgrades in 2025, while Tower Companies invested an additional N373.8 billion.

According to the NCC, the investments supported the addition and upgrade of more than 2,800 telecommunications sites nationwide to improve network coverage and capacity.

The commission said interventions included deployment of additional 4G and 5G infrastructure, fibre backhaul expansion, targeted deployments in high-demand urban areas, expansion into underserved communities and equipment upgrades.

It added that operators had committed to adding or upgrading more than 12,000 sites in 2026, with nearly 3,000 already completed.

The NCC also said over 730 additional 5G sites had been deployed across 27 states in 2026.

The commission noted that 4G penetration rose from 45 per cent in January 2024 to 54 per cent currently, while national median download speeds improved from 16.5Mbps to 20Mbps within the same period.

It further said power availability at telecom towers improved from a national average of 99.3 per cent in January 2025 to 99.7 per cent.

According to the commission, spectrum reallocation among major operators and spectrum block rearrangements were also being implemented to improve network efficiency and service performance.

The NCC, however, acknowledged persistent external challenges affecting service quality, including vandalism, theft of telecom equipment, fibre cuts, power disruptions and access denial for maintenance.

It disclosed that more than 27,000 avoidable fibre-cut incidents linked mainly to road construction and vandalism were recorded in 2025.

The commission said it was collaborating with the Office of the National Security Adviser and other stakeholders to implement the Presidential Order on Critical National Information Infrastructure.

It added that operators had been mandated to notify consumers of major service outages promptly and restore services within specified timeframes.

The NCC said enforcement of the updated Quality of Service Regulations 2024 commenced in November 2025, including consumer compensation measures for poor service quality and additional investment obligations on Tower Companies.

It warned that regulatory action would continue against operators that fail to deliver measurable improvements.

The commission reaffirmed its commitment to ensuring affordable, reliable and high-quality telecommunications services for all Nigerians.


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